"id","locmeth","desc_disb_pri_rep_unclm_reb","credatetime","credate","year"
10783,"The Managing General Agent attempts to contact the policy holder at the last know address and contact number.","Unclaimed rebates will be disbursed in accordance with sate regulations.","2013-05-02 05:09:11",5/2/2013,2012
10784,"The Managing General Agent attempts to contact the policy holder at the last know address and contact number.","Unclaimed rebates will be disbursed in accordance with sate regulations.","2013-05-02 05:09:13",5/2/2013,2012
10785,"",,"2013-05-02 05:09:14",5/2/2013,2012
10974,"",,"2013-05-10 12:11:08",5/10/2013,2012
10975,"N/A","N/A","2013-05-10 12:11:10",5/10/2013,2012
10984,"not applicable","not applicable","2013-05-10 14:17:07",5/10/2013,2012
10985,"not applicable","not applicable","2013-05-10 14:17:09",5/10/2013,2012
10986,"not applicable","not applicable","2013-05-10 14:20:09",5/10/2013,2012
10987,"not applicable","not applicable","2013-05-10 14:20:11",5/10/2013,2012
10996,"",,"2013-05-10 17:09:11",5/10/2013,2012
10997,"",,"2013-05-10 17:09:12",5/10/2013,2012
11002,"",,"2013-05-13 10:18:07",5/13/2013,2012
11003,"",,"2013-05-13 10:18:09",5/13/2013,2012
11004,"",,"2013-05-13 10:28:11",5/13/2013,2012
11005,"",,"2013-05-13 10:28:12",5/13/2013,2012
11006,"",,"2013-05-13 10:28:13",5/13/2013,2012
11007,"",,"2013-05-13 10:28:14",5/13/2013,2012
11008,"",,"2013-05-13 10:28:14",5/13/2013,2012
11009,"",,"2013-05-13 10:28:16",5/13/2013,2012
11010,"",,"2013-05-13 10:28:17",5/13/2013,2012
11011,"",,"2013-05-13 10:28:18",5/13/2013,2012
11012,"",,"2013-05-13 10:28:19",5/13/2013,2012
11013,"",,"2013-05-13 10:28:20",5/13/2013,2012
11014,"",,"2013-05-13 10:28:20",5/13/2013,2012
11015,"",,"2013-05-13 10:28:21",5/13/2013,2012
11016,"",,"2013-05-13 10:28:22",5/13/2013,2012
11017,"",,"2013-05-13 10:28:23",5/13/2013,2012
11018,"",,"2013-05-13 10:28:24",5/13/2013,2012
11019,"",,"2013-05-13 10:28:25",5/13/2013,2012
11020,"",,"2013-05-13 10:28:26",5/13/2013,2012
11021,"",,"2013-05-13 10:28:27",5/13/2013,2012
11022,"",,"2013-05-13 10:28:27",5/13/2013,2012
11023,"",,"2013-05-13 10:28:28",5/13/2013,2012
11024,"",,"2013-05-13 10:28:29",5/13/2013,2012
11025,"",,"2013-05-13 10:28:30",5/13/2013,2012
11026,"",,"2013-05-13 10:28:31",5/13/2013,2012
11027,"",,"2013-05-13 10:28:32",5/13/2013,2012
11028,"",,"2013-05-13 10:28:32",5/13/2013,2012
11029,"",,"2013-05-13 10:28:33",5/13/2013,2012
11030,"",,"2013-05-13 10:28:34",5/13/2013,2012
11031,"",,"2013-05-13 10:28:35",5/13/2013,2012
11032,"",,"2013-05-13 10:28:36",5/13/2013,2012
11033,"",,"2013-05-13 10:28:37",5/13/2013,2012
11034,"",,"2013-05-13 10:28:38",5/13/2013,2012
11035,"",,"2013-05-13 10:28:39",5/13/2013,2012
11036,"",,"2013-05-13 10:28:40",5/13/2013,2012
11037,"",,"2013-05-13 10:28:40",5/13/2013,2012
11038,"",,"2013-05-13 10:28:41",5/13/2013,2012
11039,"",,"2013-05-13 10:28:42",5/13/2013,2012
11040,"",,"2013-05-13 10:28:43",5/13/2013,2012
11041,"",,"2013-05-13 10:28:44",5/13/2013,2012
11042,"",,"2013-05-13 10:28:45",5/13/2013,2012
11043,"",,"2013-05-13 10:28:45",5/13/2013,2012
11044,"",,"2013-05-13 10:28:46",5/13/2013,2012
11045,"",,"2013-05-13 10:28:47",5/13/2013,2012
11046,"",,"2013-05-13 10:28:48",5/13/2013,2012
11049,"",,"2013-05-13 13:56:08",5/13/2013,2012
11050,"No rebates owed, so N/A.","No rebates owed, so N/A.","2013-05-13 13:56:09",5/13/2013,2012
11169,"",,"2013-05-14 21:08:08",5/14/2013,2012
11170,"",,"2013-05-14 21:08:09",5/14/2013,2012
11175,"No rebates issued.","No rebates issued.","2013-05-15 09:47:06",5/15/2013,2012
11176,"No Rebates issued.","No Rebates issued.","2013-05-15 09:47:07",5/15/2013,2012
11184,"",,"2013-05-15 10:28:06",5/15/2013,2012
11185,"N/A","N/A","2013-05-15 10:28:07",5/15/2013,2012
11188,"N/A","N/A","2013-05-15 10:55:08",5/15/2013,2012
11189,"N/A","N/A","2013-05-15 10:55:12",5/15/2013,2012
11204,"",,"2013-05-15 16:47:08",5/15/2013,2012
11205,"",,"2013-05-15 16:47:09",5/15/2013,2012
11447,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:06",5/16/2013,2012
11448,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:08",5/16/2013,2012
11449,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:09",5/16/2013,2012
11450,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:10",5/16/2013,2012
11451,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:12",5/16/2013,2012
11452,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:13",5/16/2013,2012
11453,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:14",5/16/2013,2012
11454,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:15",5/16/2013,2012
11455,"",,"2013-05-16 12:42:16",5/16/2013,2012
11456,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:17",5/16/2013,2012
11457,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:18",5/16/2013,2012
11458,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:19",5/16/2013,2012
11459,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:20",5/16/2013,2012
11460,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:21",5/16/2013,2012
11461,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:22",5/16/2013,2012
11462,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:23",5/16/2013,2012
11463,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:24",5/16/2013,2012
11464,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:25",5/16/2013,2012
11465,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:26",5/16/2013,2012
11466,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:27",5/16/2013,2012
11467,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:28",5/16/2013,2012
11468,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:29",5/16/2013,2012
11469,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:30",5/16/2013,2012
11470,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:31",5/16/2013,2012
11471,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:32",5/16/2013,2012
11472,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:33",5/16/2013,2012
11473,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:35",5/16/2013,2012
11474,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:37",5/16/2013,2012
11475,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:41",5/16/2013,2012
11476,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:43",5/16/2013,2012
11477,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:45",5/16/2013,2012
11478,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:47",5/16/2013,2012
11479,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:49",5/16/2013,2012
11480,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:53",5/16/2013,2012
11481,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:55",5/16/2013,2012
11482,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:57",5/16/2013,2012
11483,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:59",5/16/2013,2012
11484,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:43:01",5/16/2013,2012
11487,"",,"2013-05-16 16:07:12",5/16/2013,2012
11488,"",,"2013-05-16 16:07:13",5/16/2013,2012
11489,"",,"2013-05-16 16:07:14",5/16/2013,2012
11490,"",,"2013-05-16 16:07:15",5/16/2013,2012
11491,"",,"2013-05-16 16:07:16",5/16/2013,2012
11492,"",,"2013-05-16 16:07:17",5/16/2013,2012
11493,"",,"2013-05-16 16:07:18",5/16/2013,2012
11494,"",,"2013-05-16 16:07:19",5/16/2013,2012
11495,"",,"2013-05-16 16:07:20",5/16/2013,2012
11496,"",,"2013-05-16 16:07:21",5/16/2013,2012
11497,"",,"2013-05-16 16:07:22",5/16/2013,2012
11498,"",,"2013-05-16 16:07:23",5/16/2013,2012
11499,"",,"2013-05-16 16:07:24",5/16/2013,2012
11500,"",,"2013-05-16 16:07:24",5/16/2013,2012
11501,"",,"2013-05-16 16:07:25",5/16/2013,2012
11502,"",,"2013-05-16 16:07:26",5/16/2013,2012
11503,"",,"2013-05-16 16:07:27",5/16/2013,2012
11504,"",,"2013-05-16 16:07:28",5/16/2013,2012
11505,"",,"2013-05-16 16:07:29",5/16/2013,2012
11506,"",,"2013-05-16 16:07:30",5/16/2013,2012
11507,"",,"2013-05-16 16:07:31",5/16/2013,2012
11508,"",,"2013-05-16 16:07:32",5/16/2013,2012
11509,"",,"2013-05-16 16:07:33",5/16/2013,2012
11510,"",,"2013-05-16 16:07:34",5/16/2013,2012
11511,"",,"2013-05-16 16:07:35",5/16/2013,2012
11512,"",,"2013-05-16 16:07:36",5/16/2013,2012
11513,"",,"2013-05-16 16:07:37",5/16/2013,2012
11514,"",,"2013-05-16 16:07:38",5/16/2013,2012
11515,"",,"2013-05-16 16:07:39",5/16/2013,2012
11516,"",,"2013-05-16 16:07:40",5/16/2013,2012
11517,"",,"2013-05-16 16:07:41",5/16/2013,2012
11518,"",,"2013-05-16 16:07:42",5/16/2013,2012
11519,"",,"2013-05-16 16:07:43",5/16/2013,2012
11520,"",,"2013-05-16 16:07:44",5/16/2013,2012
11521,"",,"2013-05-16 16:07:45",5/16/2013,2012
11522,"",,"2013-05-16 16:07:46",5/16/2013,2012
11523,"",,"2013-05-16 16:07:47",5/16/2013,2012
11524,"",,"2013-05-16 16:07:48",5/16/2013,2012
11525,"",,"2013-05-16 16:07:49",5/16/2013,2012
11526,"",,"2013-05-16 16:07:50",5/16/2013,2012
11527,"",,"2013-05-16 16:07:51",5/16/2013,2012
11528,"",,"2013-05-16 16:07:52",5/16/2013,2012
11529,"",,"2013-05-16 16:07:53",5/16/2013,2012
11530,"",,"2013-05-16 16:07:54",5/16/2013,2012
11531,"",,"2013-05-16 16:07:56",5/16/2013,2012
11532,"",,"2013-05-16 16:07:57",5/16/2013,2012
11533,"",,"2013-05-16 16:07:58",5/16/2013,2012
11534,"",,"2013-05-16 16:07:59",5/16/2013,2012
11641,"",,"2013-05-17 13:02:15",5/17/2013,2012
11642,"",,"2013-05-17 13:02:35",5/17/2013,2012
11643,"",,"2013-05-17 13:02:43",5/17/2013,2012
11644,"",,"2013-05-17 13:02:46",5/17/2013,2012
11645,"",,"2013-05-17 13:02:59",5/17/2013,2012
11646,"",,"2013-05-17 13:03:02",5/17/2013,2012
11647,"",,"2013-05-17 13:03:07",5/17/2013,2012
11648,"",,"2013-05-17 13:03:13",5/17/2013,2012
11649,"",,"2013-05-17 13:03:17",5/17/2013,2012
11650,"",,"2013-05-17 13:03:20",5/17/2013,2012
11651,"",,"2013-05-17 13:03:22",5/17/2013,2012
11652,"",,"2013-05-17 13:03:23",5/17/2013,2012
11653,"",,"2013-05-17 13:03:25",5/17/2013,2012
11654,"",,"2013-05-17 13:03:26",5/17/2013,2012
11655,"",,"2013-05-17 13:03:28",5/17/2013,2012
11656,"",,"2013-05-17 13:03:29",5/17/2013,2012
11657,"",,"2013-05-17 13:03:31",5/17/2013,2012
11658,"",,"2013-05-17 13:03:33",5/17/2013,2012
11659,"",,"2013-05-17 13:03:35",5/17/2013,2012
11660,"",,"2013-05-17 13:03:36",5/17/2013,2012
11661,"",,"2013-05-17 13:03:38",5/17/2013,2012
11662,"",,"2013-05-17 13:03:41",5/17/2013,2012
11663,"",,"2013-05-17 13:03:46",5/17/2013,2012
11664,"",,"2013-05-17 13:03:47",5/17/2013,2012
11665,"",,"2013-05-17 13:03:50",5/17/2013,2012
11666,"",,"2013-05-17 13:03:52",5/17/2013,2012
11667,"",,"2013-05-17 13:03:53",5/17/2013,2012
11668,"",,"2013-05-17 13:03:56",5/17/2013,2012
11669,"",,"2013-05-17 13:03:57",5/17/2013,2012
11670,"",,"2013-05-17 13:03:58",5/17/2013,2012
11671,"",,"2013-05-17 13:04:00",5/17/2013,2012
11672,"",,"2013-05-17 13:04:03",5/17/2013,2012
11673,"",,"2013-05-17 13:04:04",5/17/2013,2012
11674,"",,"2013-05-17 13:04:05",5/17/2013,2012
11675,"",,"2013-05-17 13:04:07",5/17/2013,2012
11687,"",,"2013-05-17 13:46:09",5/17/2013,2012
11688,"",,"2013-05-17 13:46:10",5/17/2013,2012
11689,"",,"2013-05-17 13:46:19",5/17/2013,2012
11690,"",,"2013-05-17 13:46:21",5/17/2013,2012
11691,"",,"2013-05-17 13:46:22",5/17/2013,2012
11692,"",,"2013-05-17 13:46:34",5/17/2013,2012
11693,"",,"2013-05-17 13:46:35",5/17/2013,2012
11694,"",,"2013-05-17 13:46:39",5/17/2013,2012
11695,"",,"2013-05-17 13:46:42",5/17/2013,2012
11696,"",,"2013-05-17 13:46:51",5/17/2013,2012
11697,"",,"2013-05-17 13:46:53",5/17/2013,2012
11698,"",,"2013-05-17 13:46:54",5/17/2013,2012
11699,"",,"2013-05-17 13:47:00",5/17/2013,2012
11700,"",,"2013-05-17 13:47:01",5/17/2013,2012
11701,"",,"2013-05-17 13:47:07",5/17/2013,2012
11702,"",,"2013-05-17 13:47:09",5/17/2013,2012
11703,"",,"2013-05-17 13:47:12",5/17/2013,2012
11704,"",,"2013-05-17 13:47:13",5/17/2013,2012
11705,"",,"2013-05-17 13:47:18",5/17/2013,2012
11706,"",,"2013-05-17 13:47:20",5/17/2013,2012
11707,"",,"2013-05-17 13:47:23",5/17/2013,2012
11708,"",,"2013-05-17 13:47:25",5/17/2013,2012
11709,"",,"2013-05-17 13:47:26",5/17/2013,2012
11710,"",,"2013-05-17 13:47:40",5/17/2013,2012
11711,"",,"2013-05-17 13:47:44",5/17/2013,2012
11712,"",,"2013-05-17 13:47:50",5/17/2013,2012
11713,"",,"2013-05-17 13:47:54",5/17/2013,2012
11714,"",,"2013-05-17 13:47:56",5/17/2013,2012
11715,"",,"2013-05-17 13:47:59",5/17/2013,2012
11716,"",,"2013-05-17 13:48:00",5/17/2013,2012
11717,"",,"2013-05-17 13:48:08",5/17/2013,2012
11718,"",,"2013-05-17 13:48:09",5/17/2013,2012
11719,"",,"2013-05-17 13:48:22",5/17/2013,2012
11720,"",,"2013-05-17 13:48:25",5/17/2013,2012
11721,"",,"2013-05-17 13:48:26",5/17/2013,2012
11722,"",,"2013-05-17 13:48:29",5/17/2013,2012
11723,"",,"2013-05-17 13:48:31",5/17/2013,2012
11724,"",,"2013-05-17 13:48:33",5/17/2013,2012
11725,"",,"2013-05-17 13:48:36",5/17/2013,2012
11726,"",,"2013-05-17 13:48:40",5/17/2013,2012
11727,"",,"2013-05-17 13:48:42",5/17/2013,2012
11728,"",,"2013-05-17 13:48:43",5/17/2013,2012
11729,"",,"2013-05-17 13:48:45",5/17/2013,2012
11730,"",,"2013-05-17 13:48:46",5/17/2013,2012
11731,"",,"2013-05-17 13:48:47",5/17/2013,2012
11732,"",,"2013-05-17 13:48:50",5/17/2013,2012
11733,"",,"2013-05-17 13:48:51",5/17/2013,2012
11734,"",,"2013-05-17 13:48:52",5/17/2013,2012
11735,"",,"2013-05-17 13:48:55",5/17/2013,2012
11736,"",,"2013-05-17 13:48:56",5/17/2013,2012
11737,"",,"2013-05-17 13:48:58",5/17/2013,2012
11738,"",,"2013-05-17 13:48:59",5/17/2013,2012
11739,"",,"2013-05-17 13:49:01",5/17/2013,2012
11740,"",,"2013-05-17 13:49:03",5/17/2013,2012
11741,"",,"2013-05-17 13:49:04",5/17/2013,2012
11779,"",,"2013-05-17 15:08:08",5/17/2013,2012
11780,"",,"2013-05-17 15:08:10",5/17/2013,2012
11809,"",,"2013-05-20 08:58:08",5/20/2013,2012
11810,"",,"2013-05-20 08:58:09",5/20/2013,2012
11811,"",,"2013-05-20 08:58:10",5/20/2013,2012
11812,"",,"2013-05-20 08:58:11",5/20/2013,2012
11813,"",,"2013-05-20 08:58:12",5/20/2013,2012
11814,"",,"2013-05-20 08:58:13",5/20/2013,2012
11815,"",,"2013-05-20 08:58:14",5/20/2013,2012
11816,"",,"2013-05-20 08:58:16",5/20/2013,2012
11817,"",,"2013-05-20 08:58:17",5/20/2013,2012
11818,"",,"2013-05-20 08:58:18",5/20/2013,2012
11819,"",,"2013-05-20 08:58:19",5/20/2013,2012
11820,"",,"2013-05-20 08:58:21",5/20/2013,2012
11821,"",,"2013-05-20 08:58:22",5/20/2013,2012
11822,"",,"2013-05-20 08:58:23",5/20/2013,2012
11823,"",,"2013-05-20 08:58:24",5/20/2013,2012
11824,"",,"2013-05-20 08:58:27",5/20/2013,2012
11825,"",,"2013-05-20 08:58:28",5/20/2013,2012
11826,"",,"2013-05-20 08:58:29",5/20/2013,2012
11827,"",,"2013-05-20 08:58:30",5/20/2013,2012
11828,"",,"2013-05-20 08:58:31",5/20/2013,2012
11829,"",,"2013-05-20 08:58:32",5/20/2013,2012
11830,"",,"2013-05-20 08:58:33",5/20/2013,2012
11831,"",,"2013-05-20 08:58:35",5/20/2013,2012
11832,"",,"2013-05-20 08:58:36",5/20/2013,2012
11833,"",,"2013-05-20 08:58:37",5/20/2013,2012
11834,"",,"2013-05-20 08:58:38",5/20/2013,2012
11835,"",,"2013-05-20 08:58:40",5/20/2013,2012
11836,"",,"2013-05-20 08:58:41",5/20/2013,2012
11837,"",,"2013-05-20 08:58:42",5/20/2013,2012
11838,"",,"2013-05-20 08:58:43",5/20/2013,2012
11839,"",,"2013-05-20 08:58:44",5/20/2013,2012
11840,"",,"2013-05-20 08:58:45",5/20/2013,2012
11841,"",,"2013-05-20 08:58:47",5/20/2013,2012
11842,"",,"2013-05-20 08:58:48",5/20/2013,2012
11843,"",,"2013-05-20 08:58:49",5/20/2013,2012
11844,"",,"2013-05-20 08:58:50",5/20/2013,2012
11845,"",,"2013-05-20 08:58:51",5/20/2013,2012
11846,"",,"2013-05-20 08:58:52",5/20/2013,2012
11847,"",,"2013-05-20 08:58:54",5/20/2013,2012
11848,"",,"2013-05-20 08:58:55",5/20/2013,2012
11849,"",,"2013-05-20 08:58:56",5/20/2013,2012
11850,"",,"2013-05-20 08:58:57",5/20/2013,2012
11851,"",,"2013-05-20 08:58:58",5/20/2013,2012
11852,"",,"2013-05-20 08:58:59",5/20/2013,2012
11853,"",,"2013-05-20 08:59:00",5/20/2013,2012
11854,"",,"2013-05-20 08:59:02",5/20/2013,2012
11855,"",,"2013-05-20 08:59:03",5/20/2013,2012
11856,"",,"2013-05-20 08:59:04",5/20/2013,2012
11857,"",,"2013-05-20 08:59:05",5/20/2013,2012
11858,"",,"2013-05-20 08:59:06",5/20/2013,2012
11859,"",,"2013-05-20 08:59:07",5/20/2013,2012
11860,"",,"2013-05-20 08:59:08",5/20/2013,2012
11861,"",,"2013-05-20 08:59:10",5/20/2013,2012
11862,"There were no unclaimed rebates.","There were no unclaimed rebates.","2013-05-20 09:05:08",5/20/2013,2012
11863,"",,"2013-05-20 09:05:10",5/20/2013,2012
11864,"",,"2013-05-20 09:05:11",5/20/2013,2012
11865,"",,"2013-05-20 09:05:12",5/20/2013,2012
11866,"",,"2013-05-20 09:05:13",5/20/2013,2012
11867,"",,"2013-05-20 09:05:15",5/20/2013,2012
11868,"",,"2013-05-20 09:05:16",5/20/2013,2012
11869,"",,"2013-05-20 09:05:17",5/20/2013,2012
11870,"There were no unclaimed rebates.","There were no unclaimed rebates.","2013-05-20 09:05:18",5/20/2013,2012
11871,"",,"2013-05-20 09:05:19",5/20/2013,2012
12026,"",,"2013-05-20 12:29:12",5/20/2013,2012
12027,"",,"2013-05-20 12:29:13",5/20/2013,2012
12028,"",,"2013-05-20 12:29:14",5/20/2013,2012
12029,"",,"2013-05-20 12:29:15",5/20/2013,2012
12030,"",,"2013-05-20 12:29:17",5/20/2013,2012
12031,"",,"2013-05-20 12:29:18",5/20/2013,2012
12032,"",,"2013-05-20 12:29:19",5/20/2013,2012
12033,"",,"2013-05-20 12:29:20",5/20/2013,2012
12034,"",,"2013-05-20 12:29:22",5/20/2013,2012
12035,"",,"2013-05-20 12:29:23",5/20/2013,2012
12036,"",,"2013-05-20 12:29:24",5/20/2013,2012
12037,"",,"2013-05-20 12:29:25",5/20/2013,2012
12038,"",,"2013-05-20 12:29:26",5/20/2013,2012
12039,"",,"2013-05-20 12:29:27",5/20/2013,2012
12040,"",,"2013-05-20 12:29:28",5/20/2013,2012
12041,"",,"2013-05-20 12:29:30",5/20/2013,2012
12042,"",,"2013-05-20 12:29:32",5/20/2013,2012
12043,"",,"2013-05-20 12:29:33",5/20/2013,2012
12044,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:09",5/20/2013,2012
12045,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:13",5/20/2013,2012
12046,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:15",5/20/2013,2012
12047,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:18",5/20/2013,2012
12048,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:20",5/20/2013,2012
12049,"",,"2013-05-20 13:00:23",5/20/2013,2012
12050,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:26",5/20/2013,2012
12051,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:30",5/20/2013,2012
12052,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:33",5/20/2013,2012
12053,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:36",5/20/2013,2012
12054,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:40",5/20/2013,2012
12055,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:43",5/20/2013,2012
12056,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:46",5/20/2013,2012
12057,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:49",5/20/2013,2012
12058,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:52",5/20/2013,2012
12059,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:55",5/20/2013,2012
12060,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:57",5/20/2013,2012
12061,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:59",5/20/2013,2012
12062,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:02",5/20/2013,2012
12063,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:05",5/20/2013,2012
12064,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:09",5/20/2013,2012
12065,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:11",5/20/2013,2012
12066,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:13",5/20/2013,2012
12067,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:16",5/20/2013,2012
12068,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:18",5/20/2013,2012
12069,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:20",5/20/2013,2012
12070,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:23",5/20/2013,2012
12071,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:25",5/20/2013,2012
12072,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:28",5/20/2013,2012
12073,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:30",5/20/2013,2012
12074,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:32",5/20/2013,2012
12075,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:34",5/20/2013,2012
12076,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:36",5/20/2013,2012
12077,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:38",5/20/2013,2012
12078,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:40",5/20/2013,2012
12079,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:42",5/20/2013,2012
12080,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:45",5/20/2013,2012
12081,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:47",5/20/2013,2012
12082,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:49",5/20/2013,2012
12083,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:51",5/20/2013,2012
12084,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:54",5/20/2013,2012
12085,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:55",5/20/2013,2012
12086,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:58",5/20/2013,2012
12087,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:02:00",5/20/2013,2012
12184,"",,"2013-05-20 14:28:08",5/20/2013,2012
12185,"",,"2013-05-20 14:28:09",5/20/2013,2012
12188,"",,"2013-05-20 15:43:13",5/20/2013,2012
12189,"",,"2013-05-20 15:43:14",5/20/2013,2012
12237,"N/A","N/A","2013-05-20 16:42:15",5/20/2013,2012
12238,"N/A","N/A","2013-05-20 16:42:18",5/20/2013,2012
12239,"N/A","N/A","2013-05-20 16:42:20",5/20/2013,2012
12240,"N/A","N/A","2013-05-20 16:42:24",5/20/2013,2012
12241,"N/A","N/A","2013-05-20 16:42:27",5/20/2013,2012
12242,"N/A","N/A","2013-05-20 16:42:29",5/20/2013,2012
12243,"N/A","N/A","2013-05-20 16:42:31",5/20/2013,2012
12244,"N/A","N/A","2013-05-20 16:42:34",5/20/2013,2012
12245,"N/A","N/A","2013-05-20 16:42:36",5/20/2013,2012
12246,"N/A","N/A","2013-05-20 16:42:38",5/20/2013,2012
12247,"N/A","N/A","2013-05-20 16:42:39",5/20/2013,2012
12248,"N/A","N/A","2013-05-20 16:42:41",5/20/2013,2012
12249,"N/A","N/A","2013-05-20 16:42:43",5/20/2013,2012
12250,"N/A","N/A","2013-05-20 16:42:45",5/20/2013,2012
12251,"N/A","N/A","2013-05-20 16:42:46",5/20/2013,2012
12252,"N/A","N/A","2013-05-20 16:42:48",5/20/2013,2012
12253,"N/A","N/A","2013-05-20 16:42:49",5/20/2013,2012
12254,"N/A","N/A","2013-05-20 16:42:51",5/20/2013,2012
12255,"N/A","N/A","2013-05-20 16:42:54",5/20/2013,2012
12256,"N/A","N/A","2013-05-20 16:42:58",5/20/2013,2012
12257,"N/A","N/A","2013-05-20 16:43:02",5/20/2013,2012
12258,"N/A","N/A","2013-05-20 16:43:07",5/20/2013,2012
12259,"N/A","N/A","2013-05-20 16:43:10",5/20/2013,2012
12260,"N/A","N/A","2013-05-20 16:43:12",5/20/2013,2012
12261,"N/A","N/A","2013-05-20 16:43:17",5/20/2013,2012
12262,"N/A","N/A","2013-05-20 16:43:22",5/20/2013,2012
12263,"N/A","N/A","2013-05-20 16:43:26",5/20/2013,2012
12264,"N/A","N/A","2013-05-20 16:43:32",5/20/2013,2012
12265,"N/A","N/A","2013-05-20 16:43:37",5/20/2013,2012
12266,"N/A","N/A","2013-05-20 16:43:40",5/20/2013,2012
12267,"N/A","N/A","2013-05-20 16:43:42",5/20/2013,2012
12268,"N/A","N/A","2013-05-20 16:43:47",5/20/2013,2012
12269,"N/A","N/A","2013-05-20 16:43:52",5/20/2013,2012
12270,"N/A","N/A","2013-05-20 16:43:57",5/20/2013,2012
12271,"N/A","N/A","2013-05-20 16:44:03",5/20/2013,2012
12272,"N/A","N/A","2013-05-20 16:44:06",5/20/2013,2012
12273,"N/A","N/A","2013-05-20 16:44:11",5/20/2013,2012
12274,"N/A","N/A","2013-05-20 16:44:17",5/20/2013,2012
12275,"N/A","N/A","2013-05-20 16:44:21",5/20/2013,2012
12276,"N/A","N/A","2013-05-20 16:44:27",5/20/2013,2012
12277,"N/A","N/A","2013-05-20 16:44:32",5/20/2013,2012
12278,"N/A","N/A","2013-05-20 16:44:35",5/20/2013,2012
12279,"N/A","N/A","2013-05-20 16:44:39",5/20/2013,2012
12280,"N/A","N/A","2013-05-20 16:44:44",5/20/2013,2012
12281,"N/A","N/A","2013-05-20 16:44:50",5/20/2013,2012
12282,"N/A","N/A","2013-05-20 16:44:55",5/20/2013,2012
12283,"N/A","N/A","2013-05-20 16:45:00",5/20/2013,2012
12284,"N/A","N/A","2013-05-20 16:45:06",5/20/2013,2012
12285,"N/A","N/A","2013-05-20 16:45:11",5/20/2013,2012
12286,"N/A","N/A","2013-05-20 16:45:16",5/20/2013,2012
12287,"N/A","N/A","2013-05-20 16:45:22",5/20/2013,2012
12288,"N/A","N/A","2013-05-20 16:45:27",5/20/2013,2012
12289,"N/A","N/A","2013-05-20 16:45:32",5/20/2013,2012
12290,"N/A","N/A","2013-05-20 16:45:38",5/20/2013,2012
12291,"N/A","N/A","2013-05-20 16:45:41",5/20/2013,2012
12334,"",,"2013-05-21 11:20:12",5/21/2013,2012
12335,"",,"2013-05-21 11:20:16",5/21/2013,2012
12338,"",,"2013-05-21 11:23:17",5/21/2013,2012
12339,"",,"2013-05-21 11:23:24",5/21/2013,2012
12358,"",,"2013-05-21 11:38:11",5/21/2013,2012
12359,"",,"2013-05-21 11:38:12",5/21/2013,2012
12362,"",,"2013-05-21 11:48:08",5/21/2013,2012
12363,"",,"2013-05-21 11:48:09",5/21/2013,2012
12364,"",,"2013-05-21 11:55:09",5/21/2013,2012
12365,"",,"2013-05-21 11:55:11",5/21/2013,2012
12415,"",,"2013-05-21 12:08:08",5/21/2013,2012
12416,"",,"2013-05-21 12:08:09",5/21/2013,2012
12417,"",,"2013-05-21 12:45:11",5/21/2013,2012
12418,"",,"2013-05-21 12:45:16",5/21/2013,2012
12419,"",,"2013-05-21 12:45:25",5/21/2013,2012
12420,"",,"2013-05-21 12:45:30",5/21/2013,2012
12631,"",,"2013-05-21 14:24:08",5/21/2013,2012
12632,"",,"2013-05-21 14:24:10",5/21/2013,2012
12633,"",,"2013-05-21 14:25:12",5/21/2013,2012
12634,"",,"2013-05-21 14:25:15",5/21/2013,2012
12635,"",,"2013-05-21 14:25:20",5/21/2013,2012
12636,"",,"2013-05-21 14:25:24",5/21/2013,2012
12705,"",,"2013-05-21 14:35:20",5/21/2013,2012
12706,"",,"2013-05-21 14:35:25",5/21/2013,2012
12707,"",,"2013-05-21 14:35:29",5/21/2013,2012
12708,"",,"2013-05-21 14:35:31",5/21/2013,2012
12709,"",,"2013-05-21 14:35:36",5/21/2013,2012
12710,"",,"2013-05-21 14:35:41",5/21/2013,2012
12711,"",,"2013-05-21 14:35:43",5/21/2013,2012
12712,"",,"2013-05-21 14:35:48",5/21/2013,2012
12713,"",,"2013-05-21 14:35:53",5/21/2013,2012
12716,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:51:22",5/21/2013,2012
12717,"",,"2013-05-21 14:51:24",5/21/2013,2012
12718,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:51:26",5/21/2013,2012
12719,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:52:09",5/21/2013,2012
12720,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:52:11",5/21/2013,2012
12871,"",,"2013-05-21 15:13:06",5/21/2013,2012
12872,"",,"2013-05-21 15:13:10",5/21/2013,2012
12882,"",,"2013-05-21 15:25:08",5/21/2013,2012
12883,"",,"2013-05-21 15:25:12",5/21/2013,2012
12884,"",,"2013-05-21 15:25:17",5/21/2013,2012
12885,"",,"2013-05-21 15:25:19",5/21/2013,2012
12886,"",,"2013-05-21 15:25:23",5/21/2013,2012
12887,"",,"2013-05-21 15:25:26",5/21/2013,2012
12888,"",,"2013-05-21 15:25:28",5/21/2013,2012
12889,"",,"2013-05-21 15:25:30",5/21/2013,2012
12890,"",,"2013-05-21 15:25:31",5/21/2013,2012
12893,"Not Applicable","Not Applicable","2013-05-21 15:58:08",5/21/2013,2012
12894,"Not Applicable","Not Applicable","2013-05-21 15:58:09",5/21/2013,2012
12895,"Not Applicable","Not Applicable","2013-05-21 16:01:11",5/21/2013,2012
12896,"Not Applicable","Not Applicable","2013-05-21 16:01:13",5/21/2013,2012
12897,"",,"2013-05-21 16:12:12",5/21/2013,2012
12898,"",,"2013-05-21 16:12:15",5/21/2013,2012
12899,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:09",5/21/2013,2012
12900,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:13",5/21/2013,2012
12901,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:15",5/21/2013,2012
12902,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:17",5/21/2013,2012
12903,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:19",5/21/2013,2012
12904,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:23",5/21/2013,2012
12905,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:28",5/21/2013,2012
12906,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:31",5/21/2013,2012
12907,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:36",5/21/2013,2012
12908,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:41",5/21/2013,2012
12909,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:49",5/21/2013,2012
12910,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:54",5/21/2013,2012
12911,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:57",5/21/2013,2012
12912,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:00",5/21/2013,2012
12913,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:04",5/21/2013,2012
12914,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:06",5/21/2013,2012
12915,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:07",5/21/2013,2012
12916,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:09",5/21/2013,2012
12917,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:10",5/21/2013,2012
12918,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:12",5/21/2013,2012
12919,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:14",5/21/2013,2012
12920,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:17",5/21/2013,2012
12921,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:19",5/21/2013,2012
12922,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:21",5/21/2013,2012
12923,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:24",5/21/2013,2012
12924,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:28",5/21/2013,2012
12925,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:32",5/21/2013,2012
12926,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:36",5/21/2013,2012
12927,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:41",5/21/2013,2012
12928,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:46",5/21/2013,2012
12929,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:51",5/21/2013,2012
12930,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:56",5/21/2013,2012
12931,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:59",5/21/2013,2012
12932,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:00",5/21/2013,2012
12933,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:01",5/21/2013,2012
12934,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:02",5/21/2013,2012
12935,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:04",5/21/2013,2012
12936,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:05",5/21/2013,2012
12937,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:06",5/21/2013,2012
12938,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:07",5/21/2013,2012
12939,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:09",5/21/2013,2012
12940,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:09",5/21/2013,2012
12941,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:11",5/21/2013,2012
12942,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:12",5/21/2013,2012
12943,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:13",5/21/2013,2012
12944,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:14",5/21/2013,2012
12945,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:15",5/21/2013,2012
12946,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:17",5/21/2013,2012
12951,"Not applicable.","Not applicable.","2013-05-21 16:55:10",5/21/2013,2012
12952,"Not applicable.","Not applicable.","2013-05-21 16:55:11",5/21/2013,2012
12953,"n/a","n/a","2013-05-21 17:08:08",5/21/2013,2012
12954,"n/a","n/a","2013-05-21 17:08:09",5/21/2013,2012
12955,"n/a","n/a","2013-05-21 17:08:11",5/21/2013,2012
12956,"n/a","n/a","2013-05-21 17:08:12",5/21/2013,2012
12957,"n/a","n/a","2013-05-21 17:08:13",5/21/2013,2012
12958,"n/a","n/a","2013-05-21 17:08:14",5/21/2013,2012
12959,"n/a","n/a","2013-05-21 17:08:15",5/21/2013,2012
12960,"n/a","n/a","2013-05-21 17:08:16",5/21/2013,2012
12961,"n/a","n/a","2013-05-21 17:08:17",5/21/2013,2012
12962,"n/a","n/a","2013-05-21 17:08:19",5/21/2013,2012
12963,"n/a","n/a","2013-05-21 17:08:20",5/21/2013,2012
12964,"n/a","n/a","2013-05-21 17:08:21",5/21/2013,2012
12965,"n/a","n/a","2013-05-21 17:08:22",5/21/2013,2012
12966,"n/a","n/a","2013-05-21 17:08:24",5/21/2013,2012
12967,"n/a","n/a","2013-05-21 17:08:25",5/21/2013,2012
12968,"n/a","n/a","2013-05-21 17:08:26",5/21/2013,2012
12969,"n/a","n/a","2013-05-21 17:08:27",5/21/2013,2012
12970,"n/a","n/a","2013-05-21 17:08:29",5/21/2013,2012
12971,"n/a","n/a","2013-05-21 17:08:31",5/21/2013,2012
12972,"n/a","n/a","2013-05-21 17:08:32",5/21/2013,2012
12973,"n/a","n/a","2013-05-21 17:08:33",5/21/2013,2012
12974,"n/a","n/a","2013-05-21 17:08:34",5/21/2013,2012
12975,"n/a","n/a","2013-05-21 17:08:35",5/21/2013,2012
12976,"n/a","n/a","2013-05-21 17:08:36",5/21/2013,2012
12977,"n/a","n/a","2013-05-21 17:08:38",5/21/2013,2012
12978,"n/a","n/a","2013-05-21 17:08:39",5/21/2013,2012
12979,"n/a","n/a","2013-05-21 17:08:40",5/21/2013,2012
12980,"n/a","n/a","2013-05-21 17:08:41",5/21/2013,2012
12981,"n/a","n/a","2013-05-21 17:08:43",5/21/2013,2012
12982,"n/a","n/a","2013-05-21 17:08:44",5/21/2013,2012
12983,"n/a","n/a","2013-05-21 17:08:45",5/21/2013,2012
12984,"n/a","n/a","2013-05-21 17:08:46",5/21/2013,2012
12985,"n/a","n/a","2013-05-21 17:08:47",5/21/2013,2012
12986,"n/a","n/a","2013-05-21 17:08:48",5/21/2013,2012
12987,"n/a","n/a","2013-05-21 17:08:49",5/21/2013,2012
12988,"n/a","n/a","2013-05-21 17:08:51",5/21/2013,2012
12989,"n/a","n/a","2013-05-21 17:08:52",5/21/2013,2012
12990,"n/a","n/a","2013-05-21 17:08:53",5/21/2013,2012
12991,"n/a","n/a","2013-05-21 17:08:54",5/21/2013,2012
12992,"n/a","n/a","2013-05-21 17:08:55",5/21/2013,2012
12993,"n/a","n/a","2013-05-21 17:08:57",5/21/2013,2012
12994,"n/a","n/a","2013-05-21 17:08:57",5/21/2013,2012
12995,"n/a","n/a","2013-05-21 17:08:59",5/21/2013,2012
12996,"n/a","n/a","2013-05-21 17:09:00",5/21/2013,2012
12997,"n/a","n/a","2013-05-21 17:09:01",5/21/2013,2012
12998,"n/a","n/a","2013-05-21 17:09:03",5/21/2013,2012
12999,"n/a","n/a","2013-05-21 17:09:05",5/21/2013,2012
13000,"n/a","n/a","2013-05-21 17:09:06",5/21/2013,2012
13001,"n/a","n/a","2013-05-21 17:09:07",5/21/2013,2012
13002,"",,"2013-05-21 18:11:09",5/21/2013,2012
13003,"",,"2013-05-21 18:11:12",5/21/2013,2012
13010,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:09",5/21/2013,2012
13011,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:12",5/21/2013,2012
13012,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:15",5/21/2013,2012
13019,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:29:08",5/22/2013,2012
13020,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:29:09",5/22/2013,2012
13021,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:31:14",5/22/2013,2012
13022,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:31:16",5/22/2013,2012
13023,"n/a","n/a","2013-05-22 08:48:11",5/22/2013,2012
13024,"n/a","n/a","2013-05-22 08:48:12",5/22/2013,2012
13025,"n/a","n/a","2013-05-22 08:48:13",5/22/2013,2012
13026,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:51:10",5/22/2013,2012
13027,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:51:12",5/22/2013,2012
13030,"",,"2013-05-22 09:05:11",5/22/2013,2012
13031,"",,"2013-05-22 09:05:12",5/22/2013,2012
13036,"",,"2013-05-22 09:31:12",5/22/2013,2012
13037,"",,"2013-05-22 09:31:15",5/22/2013,2012
13038,"",,"2013-05-22 09:35:13",5/22/2013,2012
13039,"",,"2013-05-22 09:35:17",5/22/2013,2012
13040,"",,"2013-05-22 09:35:21",5/22/2013,2012
13141,"",,"2013-05-22 10:14:09",5/22/2013,2012
13142,"",,"2013-05-22 10:14:12",5/22/2013,2012
13243,"n/a","n/a","2013-05-22 10:47:08",5/22/2013,2012
13244,"n/a","n/a","2013-05-22 10:47:09",5/22/2013,2012
13245,"n/a","n/a","2013-05-22 10:47:10",5/22/2013,2012
13246,"n/a","n/a","2013-05-22 10:47:11",5/22/2013,2012
13247,"n/a","n/a","2013-05-22 10:47:12",5/22/2013,2012
13248,"n/a","n/a","2013-05-22 10:47:14",5/22/2013,2012
13249,"n/a","n/a","2013-05-22 10:47:15",5/22/2013,2012
13250,"n/a","n/a","2013-05-22 10:47:16",5/22/2013,2012
13251,"n/a","n/a","2013-05-22 10:47:17",5/22/2013,2012
13252,"n/a","n/a","2013-05-22 10:47:18",5/22/2013,2012
13253,"n/a","n/a","2013-05-22 10:47:20",5/22/2013,2012
13254,"n/a","n/a","2013-05-22 10:47:21",5/22/2013,2012
13255,"n/a","n/a","2013-05-22 10:47:22",5/22/2013,2012
13256,"n/a","n/a","2013-05-22 10:47:23",5/22/2013,2012
13257,"n/a","n/a","2013-05-22 10:47:24",5/22/2013,2012
13258,"n/a","n/a","2013-05-22 10:47:25",5/22/2013,2012
13259,"n/a","n/a","2013-05-22 10:47:26",5/22/2013,2012
13260,"n/a","n/a","2013-05-22 10:47:27",5/22/2013,2012
13261,"n/a","n/a","2013-05-22 10:47:28",5/22/2013,2012
13262,"n/a","n/a","2013-05-22 10:47:29",5/22/2013,2012
13263,"n/a","n/a","2013-05-22 10:47:30",5/22/2013,2012
13264,"n/a","n/a","2013-05-22 10:47:31",5/22/2013,2012
13265,"n/a","n/a","2013-05-22 10:47:32",5/22/2013,2012
13266,"n/a","n/a","2013-05-22 10:47:33",5/22/2013,2012
13267,"n/a","n/a","2013-05-22 10:47:34",5/22/2013,2012
13268,"n/a","n/a","2013-05-22 10:47:35",5/22/2013,2012
13269,"n/a","n/a","2013-05-22 10:47:36",5/22/2013,2012
13270,"n/a","n/a","2013-05-22 10:47:37",5/22/2013,2012
13271,"n/a","n/a","2013-05-22 10:47:38",5/22/2013,2012
13272,"n/a","n/a","2013-05-22 10:47:39",5/22/2013,2012
13273,"n/a","n/a","2013-05-22 10:47:40",5/22/2013,2012
13274,"n/a","n/a","2013-05-22 10:47:42",5/22/2013,2012
13275,"n/a","n/a","2013-05-22 10:47:42",5/22/2013,2012
13276,"n/a","n/a","2013-05-22 10:47:44",5/22/2013,2012
13277,"n/a","n/a","2013-05-22 10:47:45",5/22/2013,2012
13278,"n/a","n/a","2013-05-22 10:47:46",5/22/2013,2012
13279,"n/a","n/a","2013-05-22 10:47:47",5/22/2013,2012
13280,"n/a","n/a","2013-05-22 10:47:48",5/22/2013,2012
13281,"n/a","n/a","2013-05-22 10:47:49",5/22/2013,2012
13282,"n/a","n/a","2013-05-22 10:47:50",5/22/2013,2012
13283,"n/a","n/a","2013-05-22 10:47:51",5/22/2013,2012
13284,"n/a","n/a","2013-05-22 10:47:53",5/22/2013,2012
13285,"n/a","n/a","2013-05-22 10:47:54",5/22/2013,2012
13286,"n/a","n/a","2013-05-22 10:47:55",5/22/2013,2012
13287,"n/a","n/a","2013-05-22 10:47:56",5/22/2013,2012
13288,"n/a","n/a","2013-05-22 10:47:57",5/22/2013,2012
13306,"",,"2013-05-22 11:19:11",5/22/2013,2012
13307,"",,"2013-05-22 11:19:12",5/22/2013,2012
13314,"N/A","N/A","2013-05-22 11:29:07",5/22/2013,2012
13315,"N/A","N/A","2013-05-22 11:29:09",5/22/2013,2012
13316,"",,"2013-05-22 11:51:15",5/22/2013,2012
13317,"",,"2013-05-22 11:51:19",5/22/2013,2012
13318,"",,"2013-05-22 11:51:21",5/22/2013,2012
13319,"",,"2013-05-22 11:51:25",5/22/2013,2012
13320,"",,"2013-05-22 11:51:30",5/22/2013,2012
13321,"",,"2013-05-22 11:51:33",5/22/2013,2012
13322,"",,"2013-05-22 11:51:34",5/22/2013,2012
13323,"",,"2013-05-22 11:51:37",5/22/2013,2012
13324,"",,"2013-05-22 11:51:40",5/22/2013,2012
13325,"",,"2013-05-22 11:51:42",5/22/2013,2012
13326,"",,"2013-05-22 11:51:45",5/22/2013,2012
13327,"",,"2013-05-22 11:51:48",5/22/2013,2012
13328,"",,"2013-05-22 11:51:52",5/22/2013,2012
13329,"",,"2013-05-22 11:51:56",5/22/2013,2012
13330,"",,"2013-05-22 11:51:59",5/22/2013,2012
13331,"",,"2013-05-22 11:52:01",5/22/2013,2012
13332,"",,"2013-05-22 11:52:04",5/22/2013,2012
13333,"",,"2013-05-22 11:52:05",5/22/2013,2012
13334,"",,"2013-05-22 11:52:09",5/22/2013,2012
13335,"",,"2013-05-22 11:52:14",5/22/2013,2012
13336,"",,"2013-05-22 11:52:15",5/22/2013,2012
13337,"",,"2013-05-22 11:52:17",5/22/2013,2012
13338,"",,"2013-05-22 11:52:20",5/22/2013,2012
13339,"",,"2013-05-22 11:52:23",5/22/2013,2012
13340,"",,"2013-05-22 11:52:24",5/22/2013,2012
13341,"",,"2013-05-22 11:52:24",5/22/2013,2012
13342,"",,"2013-05-22 11:52:25",5/22/2013,2012
13343,"",,"2013-05-22 11:52:26",5/22/2013,2012
13344,"",,"2013-05-22 11:52:27",5/22/2013,2012
13345,"",,"2013-05-22 11:52:29",5/22/2013,2012
13346,"",,"2013-05-22 11:52:30",5/22/2013,2012
13347,"",,"2013-05-22 11:52:31",5/22/2013,2012
13348,"",,"2013-05-22 11:52:32",5/22/2013,2012
13349,"",,"2013-05-22 11:52:33",5/22/2013,2012
13350,"",,"2013-05-22 11:52:34",5/22/2013,2012
13351,"",,"2013-05-22 11:52:35",5/22/2013,2012
13352,"",,"2013-05-22 11:52:36",5/22/2013,2012
13353,"",,"2013-05-22 11:52:37",5/22/2013,2012
13354,"",,"2013-05-22 11:52:38",5/22/2013,2012
13355,"",,"2013-05-22 11:52:39",5/22/2013,2012
13356,"",,"2013-05-22 11:52:40",5/22/2013,2012
13357,"",,"2013-05-22 11:52:41",5/22/2013,2012
13358,"",,"2013-05-22 11:52:42",5/22/2013,2012
13359,"",,"2013-05-22 11:52:43",5/22/2013,2012
13360,"",,"2013-05-22 11:52:44",5/22/2013,2012
13361,"",,"2013-05-22 11:52:45",5/22/2013,2012
13403,"",,"2013-05-22 11:56:08",5/22/2013,2012
13404,"NA","NA","2013-05-22 11:56:09",5/22/2013,2012
13405,"NA","NA","2013-05-22 11:56:10",5/22/2013,2012
13406,"NA","NA","2013-05-22 11:56:11",5/22/2013,2012
13407,"NA","NA","2013-05-22 11:56:12",5/22/2013,2012
13411,"NA","NA","2013-05-22 12:09:08",5/22/2013,2012
13412,"NA","NA","2013-05-22 12:09:09",5/22/2013,2012
13413,"NA","NA","2013-05-22 12:09:10",5/22/2013,2012
13414,"",,"2013-05-22 12:13:08",5/22/2013,2012
13415,"",,"2013-05-22 12:13:09",5/22/2013,2012
13484,"",,"2013-05-22 12:49:07",5/22/2013,2012
13485,"",,"2013-05-22 12:49:08",5/22/2013,2012
13486,"",,"2013-05-22 12:49:10",5/22/2013,2012
13627,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by State law.","2013-05-22 13:37:08",5/22/2013,2012
13628,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by State law.","2013-05-22 13:37:09",5/22/2013,2012
13629,"",,"2013-05-22 13:37:10",5/22/2013,2012
13630,"",,"2013-05-22 13:37:11",5/22/2013,2012
13631,"Not applicable","Not applicable","2013-05-22 13:39:08",5/22/2013,2012
13632,"",,"2013-05-22 13:39:09",5/22/2013,2012
13637,"",,"2013-05-22 13:52:10",5/22/2013,2012
13638,"",,"2013-05-22 13:52:13",5/22/2013,2012
13639,"",,"2013-05-22 13:52:19",5/22/2013,2012
13717,"",,"2013-05-22 14:16:08",5/22/2013,2012
13718,"",,"2013-05-22 14:16:09",5/22/2013,2012
13719,"",,"2013-05-22 14:16:10",5/22/2013,2012
13720,"",,"2013-05-22 14:16:11",5/22/2013,2012
13721,"",,"2013-05-22 14:16:12",5/22/2013,2012
13722,"",,"2013-05-22 14:16:13",5/22/2013,2012
13723,"",,"2013-05-22 14:16:14",5/22/2013,2012
13724,"",,"2013-05-22 14:16:15",5/22/2013,2012
13725,"",,"2013-05-22 14:16:16",5/22/2013,2012
13726,"",,"2013-05-22 14:16:17",5/22/2013,2012
13727,"",,"2013-05-22 14:16:18",5/22/2013,2012
13728,"",,"2013-05-22 14:16:19",5/22/2013,2012
13729,"",,"2013-05-22 14:16:21",5/22/2013,2012
13730,"",,"2013-05-22 14:16:23",5/22/2013,2012
13731,"",,"2013-05-22 14:16:24",5/22/2013,2012
13732,"",,"2013-05-22 14:16:25",5/22/2013,2012
13733,"",,"2013-05-22 14:16:26",5/22/2013,2012
13734,"",,"2013-05-22 14:16:26",5/22/2013,2012
13735,"",,"2013-05-22 14:16:27",5/22/2013,2012
13744,"",,"2013-05-22 14:34:13",5/22/2013,2012
13745,"",,"2013-05-22 14:34:17",5/22/2013,2012
13801,"",,"2013-05-22 15:40:12",5/22/2013,2012
13802,"",,"2013-05-22 15:40:23",5/22/2013,2012
13824,"",,"2013-05-22 16:40:09",5/22/2013,2012
13825,"",,"2013-05-22 16:40:11",5/22/2013,2012
13826,"",,"2013-05-22 16:40:13",5/22/2013,2012
13827,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:16",5/22/2013,2012
13828,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:19",5/22/2013,2012
13829,"",,"2013-05-22 16:40:21",5/22/2013,2012
13830,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:23",5/22/2013,2012
13831,"",,"2013-05-22 16:40:25",5/22/2013,2012
13832,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:27",5/22/2013,2012
13833,"",,"2013-05-22 16:40:29",5/22/2013,2012
13834,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:32",5/22/2013,2012
13835,"",,"2013-05-22 16:40:34",5/22/2013,2012
13836,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:36",5/22/2013,2012
13837,"",,"2013-05-22 16:40:38",5/22/2013,2012
13838,"",,"2013-05-22 16:40:40",5/22/2013,2012
13839,"",,"2013-05-22 16:40:42",5/22/2013,2012
13840,"",,"2013-05-22 16:40:43",5/22/2013,2012
13841,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:47",5/22/2013,2012
13842,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:49",5/22/2013,2012
13843,"",,"2013-05-22 16:40:51",5/22/2013,2012
13844,"",,"2013-05-22 16:40:53",5/22/2013,2012
13845,"",,"2013-05-22 16:40:55",5/22/2013,2012
13846,"",,"2013-05-22 16:40:57",5/22/2013,2012
13847,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:59",5/22/2013,2012
13852,"",,"2013-05-22 16:48:08",5/22/2013,2012
13853,"",,"2013-05-22 16:48:09",5/22/2013,2012
13960,"",,"2013-05-22 22:31:10",5/22/2013,2012
13961,"",,"2013-05-22 22:31:15",5/22/2013,2012
13962,"",,"2013-05-22 22:31:20",5/22/2013,2012
13963,"",,"2013-05-22 22:31:25",5/22/2013,2012
13964,"",,"2013-05-22 22:43:09",5/22/2013,2012
13965,"",,"2013-05-22 22:43:12",5/22/2013,2012
13966,"",,"2013-05-22 22:43:15",5/22/2013,2012
14054,"",,"2013-05-23 09:20:12",5/23/2013,2012
14055,"",,"2013-05-23 09:20:15",5/23/2013,2012
14056,"",,"2013-05-23 09:20:16",5/23/2013,2012
14057,"",,"2013-05-23 09:20:18",5/23/2013,2012
14058,"",,"2013-05-23 09:20:19",5/23/2013,2012
14059,"",,"2013-05-23 09:20:24",5/23/2013,2012
14060,"",,"2013-05-23 09:20:29",5/23/2013,2012
14061,"",,"2013-05-23 09:20:31",5/23/2013,2012
14062,"",,"2013-05-23 09:20:33",5/23/2013,2012
14063,"",,"2013-05-23 09:20:37",5/23/2013,2012
14064,"",,"2013-05-23 09:20:39",5/23/2013,2012
14065,"",,"2013-05-23 09:20:42",5/23/2013,2012
14066,"",,"2013-05-23 09:20:46",5/23/2013,2012
14067,"",,"2013-05-23 09:20:48",5/23/2013,2012
14068,"",,"2013-05-23 09:20:52",5/23/2013,2012
14069,"",,"2013-05-23 09:20:55",5/23/2013,2012
14070,"",,"2013-05-23 09:20:56",5/23/2013,2012
14071,"",,"2013-05-23 09:20:57",5/23/2013,2012
14072,"",,"2013-05-23 09:20:58",5/23/2013,2012
14073,"",,"2013-05-23 09:21:00",5/23/2013,2012
14074,"",,"2013-05-23 09:21:01",5/23/2013,2012
14075,"",,"2013-05-23 09:21:02",5/23/2013,2012
14076,"",,"2013-05-23 09:21:03",5/23/2013,2012
14077,"",,"2013-05-23 09:21:04",5/23/2013,2012
14078,"",,"2013-05-23 09:21:06",5/23/2013,2012
14079,"",,"2013-05-23 09:21:08",5/23/2013,2012
14080,"",,"2013-05-23 09:21:09",5/23/2013,2012
14081,"",,"2013-05-23 09:21:10",5/23/2013,2012
14082,"",,"2013-05-23 09:21:11",5/23/2013,2012
14083,"",,"2013-05-23 09:21:13",5/23/2013,2012
14084,"",,"2013-05-23 09:21:14",5/23/2013,2012
14085,"",,"2013-05-23 09:21:16",5/23/2013,2012
14086,"",,"2013-05-23 09:21:19",5/23/2013,2012
14087,"",,"2013-05-23 09:21:23",5/23/2013,2012
14088,"Please note that it has come to our attention that a policy was mistakeningly reported to the NAIC on on Supplemental Health Exhibit as a Expense Incurred Medical Policy as of 12/31/2012 when it should have been reported as part of the Other Health Business Column.  In order to tie to the NAIC exhibit though, we reported that policy in the Mini-Med Plans, Large Group Column, for reporting purposes on the 12/31/2012 column.  Note that no rebate will be paid though due to our Life Years to Determine Credibitlity being under 1,000 without this policy being reported in the 3/31/2013 column.",,"2013-05-23 09:21:27",5/23/2013,2012
14089,"",,"2013-05-23 09:21:32",5/23/2013,2012
14090,"",,"2013-05-23 09:21:37",5/23/2013,2012
14091,"",,"2013-05-23 09:21:40",5/23/2013,2012
14092,"",,"2013-05-23 09:21:43",5/23/2013,2012
14093,"",,"2013-05-23 09:21:46",5/23/2013,2012
14094,"",,"2013-05-23 09:21:48",5/23/2013,2012
14164,"",,"2013-05-23 09:36:08",5/23/2013,2012
14165,"",,"2013-05-23 09:36:09",5/23/2013,2012
14166,"",,"2013-05-23 09:36:10",5/23/2013,2012
14167,"",,"2013-05-23 09:36:11",5/23/2013,2012
14168,"",,"2013-05-23 09:36:12",5/23/2013,2012
14169,"",,"2013-05-23 09:36:12",5/23/2013,2012
14170,"",,"2013-05-23 09:36:13",5/23/2013,2012
14171,"",,"2013-05-23 09:36:14",5/23/2013,2012
14172,"",,"2013-05-23 09:36:16",5/23/2013,2012
14173,"",,"2013-05-23 09:36:18",5/23/2013,2012
14174,"",,"2013-05-23 09:36:19",5/23/2013,2012
14175,"",,"2013-05-23 09:36:20",5/23/2013,2012
14176,"",,"2013-05-23 09:36:21",5/23/2013,2012
14177,"",,"2013-05-23 09:36:22",5/23/2013,2012
14178,"",,"2013-05-23 09:36:22",5/23/2013,2012
14179,"",,"2013-05-23 09:36:23",5/23/2013,2012
14180,"",,"2013-05-23 09:36:24",5/23/2013,2012
14181,"",,"2013-05-23 09:36:25",5/23/2013,2012
14250,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 10:12:09",5/23/2013,2012
14251,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 10:12:11",5/23/2013,2012
14252,"N/A","N/A","2013-05-23 10:28:11",5/23/2013,2012
14253,"N/A","N/A","2013-05-23 10:28:12",5/23/2013,2012
14254,"N/A","N/A","2013-05-23 10:28:14",5/23/2013,2012
14255,"",,"2013-05-23 10:32:13",5/23/2013,2012
14256,"",,"2013-05-23 10:32:16",5/23/2013,2012
14257,"",,"2013-05-23 10:32:21",5/23/2013,2012
14258,"",,"2013-05-23 10:32:24",5/23/2013,2012
14259,"",,"2013-05-23 10:32:25",5/23/2013,2012
14260,"",,"2013-05-23 10:32:26",5/23/2013,2012
14261,"",,"2013-05-23 10:32:27",5/23/2013,2012
14262,"",,"2013-05-23 10:32:28",5/23/2013,2012
14263,"",,"2013-05-23 10:32:30",5/23/2013,2012
14264,"",,"2013-05-23 10:32:32",5/23/2013,2012
14265,"",,"2013-05-23 10:32:33",5/23/2013,2012
14266,"",,"2013-05-23 10:32:34",5/23/2013,2012
14267,"",,"2013-05-23 10:32:35",5/23/2013,2012
14268,"",,"2013-05-23 10:32:36",5/23/2013,2012
14269,"",,"2013-05-23 10:32:37",5/23/2013,2012
14270,"",,"2013-05-23 10:32:38",5/23/2013,2012
14271,"",,"2013-05-23 10:32:39",5/23/2013,2012
14272,"",,"2013-05-23 10:32:41",5/23/2013,2012
14273,"",,"2013-05-23 10:32:42",5/23/2013,2012
14274,"",,"2013-05-23 10:32:43",5/23/2013,2012
14275,"",,"2013-05-23 10:32:44",5/23/2013,2012
14276,"",,"2013-05-23 10:32:45",5/23/2013,2012
14277,"",,"2013-05-23 10:32:46",5/23/2013,2012
14278,"",,"2013-05-23 10:32:51",5/23/2013,2012
14279,"",,"2013-05-23 10:32:54",5/23/2013,2012
14280,"",,"2013-05-23 10:32:57",5/23/2013,2012
14281,"",,"2013-05-23 10:32:59",5/23/2013,2012
14282,"",,"2013-05-23 10:33:03",5/23/2013,2012
14283,"",,"2013-05-23 10:33:07",5/23/2013,2012
14284,"",,"2013-05-23 10:33:11",5/23/2013,2012
14285,"",,"2013-05-23 10:33:14",5/23/2013,2012
14286,"",,"2013-05-23 10:33:17",5/23/2013,2012
14287,"",,"2013-05-23 10:33:18",5/23/2013,2012
14288,"",,"2013-05-23 10:33:21",5/23/2013,2012
14289,"",,"2013-05-23 10:33:24",5/23/2013,2012
14290,"",,"2013-05-23 10:33:28",5/23/2013,2012
14291,"",,"2013-05-23 10:33:30",5/23/2013,2012
14292,"",,"2013-05-23 10:33:33",5/23/2013,2012
14293,"",,"2013-05-23 10:33:38",5/23/2013,2012
14294,"",,"2013-05-23 10:33:42",5/23/2013,2012
14295,"",,"2013-05-23 10:33:47",5/23/2013,2012
14296,"",,"2013-05-23 10:33:51",5/23/2013,2012
14297,"",,"2013-05-23 10:33:54",5/23/2013,2012
14298,"",,"2013-05-23 10:33:56",5/23/2013,2012
14299,"",,"2013-05-23 10:34:00",5/23/2013,2012
14300,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 10:36:10",5/23/2013,2012
14301,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 10:36:12",5/23/2013,2012
14302,"",,"2013-05-23 10:39:10",5/23/2013,2012
14303,"",,"2013-05-23 10:39:12",5/23/2013,2012
14334,"",,"2013-05-23 10:57:09",5/23/2013,2012
14335,"",,"2013-05-23 10:57:10",5/23/2013,2012
14360,"",,"2013-05-23 11:46:08",5/23/2013,2012
14361,"",,"2013-05-23 11:46:09",5/23/2013,2012
14368,"",,"2013-05-23 12:14:09",5/23/2013,2012
14369,"",,"2013-05-23 12:14:11",5/23/2013,2012
14370,"",,"2013-05-23 12:16:11",5/23/2013,2012
14371,"",,"2013-05-23 12:16:12",5/23/2013,2012
14372,"",,"2013-05-23 12:16:17",5/23/2013,2012
14373,"",,"2013-05-23 12:16:18",5/23/2013,2012
14379,"",,"2013-05-23 12:26:10",5/23/2013,2012
14380,"",,"2013-05-23 12:26:11",5/23/2013,2012
14431,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-23 12:34:41",5/23/2013,2012
14432,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-23 12:34:43",5/23/2013,2012
14433,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:09",5/23/2013,2012
14434,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:10",5/23/2013,2012
14435,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:11",5/23/2013,2012
14436,"Not applicable","Not applicable","2013-05-23 12:48:17",5/23/2013,2012
14437,"Not applicable","Not applicable","2013-05-23 12:48:17",5/23/2013,2012
14438,"Not applicable","Not applicable","2013-05-23 12:48:19",5/23/2013,2012
14439,"Not applicable","Not applicable","2013-05-23 12:48:20",5/23/2013,2012
14440,"N/A","N/A","2013-05-23 12:49:08",5/23/2013,2012
14441,"N/A","N/A","2013-05-23 12:49:09",5/23/2013,2012
14442,"",,"2013-05-23 13:02:09",5/23/2013,2012
14443,"",,"2013-05-23 13:02:11",5/23/2013,2012
14446,"",,"2013-05-23 13:12:13",5/23/2013,2012
14447,"",,"2013-05-23 13:12:15",5/23/2013,2012
14450,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and  external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all  appropriate escheat procedures as required by the State.","2013-05-23 14:06:09",5/23/2013,2012
14451,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and  external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all  appropriate escheat procedures as required by the State.","2013-05-23 14:06:10",5/23/2013,2012
14452,"",,"2013-05-23 14:07:11",5/23/2013,2012
14453,"",,"2013-05-23 14:07:12",5/23/2013,2012
14456,"",,"2013-05-23 14:08:08",5/23/2013,2012
14457,"",,"2013-05-23 14:08:09",5/23/2013,2012
14460,"",,"2013-05-23 14:18:08",5/23/2013,2012
14461,"",,"2013-05-23 14:18:09",5/23/2013,2012
14534,"",,"2013-05-23 14:49:08",5/23/2013,2012
14535,"",,"2013-05-23 14:49:09",5/23/2013,2012
14536,"",,"2013-05-23 14:49:10",5/23/2013,2012
14537,"",,"2013-05-23 14:49:11",5/23/2013,2012
14668,"N/A","N/A","2013-05-23 15:49:08",5/23/2013,2012
14669,"N/A","N/A","2013-05-23 15:49:09",5/23/2013,2012
14702,"",,"2013-05-23 16:02:11",5/23/2013,2012
14703,"",,"2013-05-23 16:02:14",5/23/2013,2012
14704,"",,"2013-05-23 16:02:26",5/23/2013,2012
14705,"",,"2013-05-23 16:02:27",5/23/2013,2012
14706,"",,"2013-05-23 16:04:10",5/23/2013,2012
14707,"",,"2013-05-23 16:04:12",5/23/2013,2012
14736,"",,"2013-05-23 16:08:08",5/23/2013,2012
14737,"",,"2013-05-23 16:08:10",5/23/2013,2012
14746,"",,"2013-05-23 16:08:23",5/23/2013,2012
14747,"",,"2013-05-23 16:08:23",5/23/2013,2012
14748,"Not applicable","Not applicable","2013-05-23 16:09:11",5/23/2013,2012
14749,"Not applicable","Not applicable","2013-05-23 16:09:12",5/23/2013,2012
14822,"",,"2013-05-23 16:16:09",5/23/2013,2012
14823,"",,"2013-05-23 16:16:10",5/23/2013,2012
14878,"A good faith effort is being made to locate group policyholders who have not cashed their 2011 rebate check by having sales staff contact the group to determine the status of the check.","The Company has not disbursed any unclaimed rebates to subscribers of groups.  The Company is in the process of making a good faith effort to have the groups claim the rebate.","2013-05-23 16:23:08",5/23/2013,2012
14879,"A good faith effort is being made to locate group policyholders who have not cashed their 2011 rebate check by having sales staff contact the group to determine the status of the check.","The Company has not disbursed any unclaimed rebates to subscribers of groups.  The Company is in the process of making a good faith effort to have the groups claim the rebate.","2013-05-23 16:23:09",5/23/2013,2012
14880,"NA","NA","2013-05-23 16:24:08",5/23/2013,2012
14881,"NA","NA","2013-05-23 16:24:09",5/23/2013,2012
14882,"NA","NA","2013-05-23 16:24:10",5/23/2013,2012
14883,"NA","NA","2013-05-23 16:24:12",5/23/2013,2012
14884,"NA","NA","2013-05-23 16:24:13",5/23/2013,2012
14885,"NA","NA","2013-05-23 16:24:14",5/23/2013,2012
14886,"NA","NA","2013-05-23 16:24:16",5/23/2013,2012
14887,"NA","NA","2013-05-23 16:24:18",5/23/2013,2012
14888,"NA","NA","2013-05-23 16:24:20",5/23/2013,2012
14889,"NA","NA","2013-05-23 16:24:22",5/23/2013,2012
14890,"NA","NA","2013-05-23 16:24:23",5/23/2013,2012
14891,"NA","NA","2013-05-23 16:24:25",5/23/2013,2012
14892,"NA","NA","2013-05-23 16:24:27",5/23/2013,2012
14893,"NA","NA","2013-05-23 16:24:29",5/23/2013,2012
14894,"NA","NA","2013-05-23 16:24:31",5/23/2013,2012
14895,"NA","NA","2013-05-23 16:24:33",5/23/2013,2012
14896,"NA","NA","2013-05-23 16:24:34",5/23/2013,2012
14897,"NA","NA","2013-05-23 16:24:37",5/23/2013,2012
14898,"NA","NA","2013-05-23 16:24:39",5/23/2013,2012
14899,"NA","NA","2013-05-23 16:24:41",5/23/2013,2012
14900,"NA","NA","2013-05-23 16:24:42",5/23/2013,2012
14901,"NA","NA","2013-05-23 16:24:44",5/23/2013,2012
14902,"NA","NA","2013-05-23 16:24:45",5/23/2013,2012
14903,"NA","NA","2013-05-23 16:24:46",5/23/2013,2012
14904,"NA","NA","2013-05-23 16:24:48",5/23/2013,2012
14905,"NA","NA","2013-05-23 16:24:52",5/23/2013,2012
14906,"NA","NA","2013-05-23 16:24:57",5/23/2013,2012
14907,"NA","NA","2013-05-23 16:24:59",5/23/2013,2012
14908,"NA","NA","2013-05-23 16:25:02",5/23/2013,2012
14909,"NA","NA","2013-05-23 16:25:06",5/23/2013,2012
14910,"NA","NA","2013-05-23 16:25:10",5/23/2013,2012
14911,"NA","NA","2013-05-23 16:25:14",5/23/2013,2012
14912,"NA","NA","2013-05-23 16:25:15",5/23/2013,2012
14913,"NA","NA","2013-05-23 16:25:19",5/23/2013,2012
14914,"NA","NA","2013-05-23 16:25:20",5/23/2013,2012
14915,"NA","NA","2013-05-23 16:25:23",5/23/2013,2012
14916,"NA","NA","2013-05-23 16:25:26",5/23/2013,2012
14917,"NA","NA","2013-05-23 16:25:28",5/23/2013,2012
14918,"NA","NA","2013-05-23 16:25:30",5/23/2013,2012
14919,"NA","NA","2013-05-23 16:25:34",5/23/2013,2012
14920,"NA","NA","2013-05-23 16:25:35",5/23/2013,2012
14921,"NA","NA","2013-05-23 16:25:36",5/23/2013,2012
14922,"NA","NA","2013-05-23 16:25:39",5/23/2013,2012
14923,"NA","NA","2013-05-23 16:25:41",5/23/2013,2012
14924,"NA","NA","2013-05-23 16:25:43",5/23/2013,2012
14925,"NA","NA","2013-05-23 16:25:46",5/23/2013,2012
14926,"NA","NA","2013-05-23 16:25:47",5/23/2013,2012
14927,"NA","NA","2013-05-23 16:25:49",5/23/2013,2012
14928,"NA","NA","2013-05-23 16:25:52",5/23/2013,2012
14929,"NA","NA","2013-05-23 16:25:56",5/23/2013,2012
14930,"Not applicable","Not applicable","2013-05-23 16:26:33",5/23/2013,2012
14931,"Not applicable","Not applicable","2013-05-23 16:26:34",5/23/2013,2012
14965,"0","0","2013-05-23 16:30:15",5/23/2013,2012
14966,"0","0","2013-05-23 16:30:19",5/23/2013,2012
14967,"0","0","2013-05-23 16:30:22",5/23/2013,2012
14968,"Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them, at their request. We reached out to these policyholders by phone several times and left messages to see if they have received the reissued checks and to remind them to cash their checks.  At this time, we are still waiting for them to cash their checks.","Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them.","2013-05-23 16:30:24",5/23/2013,2012
14969,"0","0","2013-05-23 16:30:26",5/23/2013,2012
14970,"0","0","2013-05-23 16:30:29",5/23/2013,2012
14971,"0","0","2013-05-23 16:30:32",5/23/2013,2012
14972,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:30:34",5/23/2013,2012
14973,"0","0","2013-05-23 16:30:36",5/23/2013,2012
14974,"0","0","2013-05-23 16:30:39",5/23/2013,2012
14975,"Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them, at their request. We reached out to these policyholders by phone several times and left messages to see if they have received the reissued checks and to remind them to cash their checks.  At this time, we are still waiting for them to cash their checks.","Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them.","2013-05-23 16:30:42",5/23/2013,2012
14976,"0","0","2013-05-23 16:30:45",5/23/2013,2012
14977,"0","0","2013-05-23 16:30:47",5/23/2013,2012
14978,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:30:49",5/23/2013,2012
14979,"0","0","2013-05-23 16:30:51",5/23/2013,2012
14980,"0","0","2013-05-23 16:30:53",5/23/2013,2012
14981,"0","0","2013-05-23 16:30:55",5/23/2013,2012
14982,"0","0","2013-05-23 16:30:58",5/23/2013,2012
14983,"0","0","2013-05-23 16:31:02",5/23/2013,2012
14984,"0","0","2013-05-23 16:31:05",5/23/2013,2012
14985,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:08",5/23/2013,2012
14986,"0","0","2013-05-23 16:31:10",5/23/2013,2012
14987,"0","0","2013-05-23 16:31:12",5/23/2013,2012
14988,"0","0","2013-05-23 16:31:14",5/23/2013,2012
14989,"0","0","2013-05-23 16:31:16",5/23/2013,2012
14990,"0","0","2013-05-23 16:31:18",5/23/2013,2012
14991,"0","0","2013-05-23 16:31:21",5/23/2013,2012
14992,"0","0","2013-05-23 16:31:23",5/23/2013,2012
14993,"0","0","2013-05-23 16:31:25",5/23/2013,2012
14994,"0","0","2013-05-23 16:31:27",5/23/2013,2012
14995,"0","0","2013-05-23 16:31:29",5/23/2013,2012
14996,"0","0","2013-05-23 16:31:31",5/23/2013,2012
14997,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:33",5/23/2013,2012
14998,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:35",5/23/2013,2012
14999,"0","0","2013-05-23 16:31:37",5/23/2013,2012
15000,"0","0","2013-05-23 16:31:39",5/23/2013,2012
15001,"0","0","2013-05-23 16:31:42",5/23/2013,2012
15002,"0","0","2013-05-23 16:31:44",5/23/2013,2012
15003,"0","0","2013-05-23 16:31:45",5/23/2013,2012
15004,"0","0","2013-05-23 16:31:47",5/23/2013,2012
15005,"0","0","2013-05-23 16:31:50",5/23/2013,2012
15006,"0","0","2013-05-23 16:31:52",5/23/2013,2012
15007,"0","0","2013-05-23 16:31:54",5/23/2013,2012
15008,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:58",5/23/2013,2012
15009,"0","0","2013-05-23 16:32:04",5/23/2013,2012
15010,"0","0","2013-05-23 16:32:09",5/23/2013,2012
15011,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:32:11",5/23/2013,2012
15012,"0","0","2013-05-23 16:32:13",5/23/2013,2012
15013,"0","0","2013-05-23 16:32:15",5/23/2013,2012
15014,"0","0","2013-05-23 16:32:17",5/23/2013,2012
15015,"0","0","2013-05-23 16:32:19",5/23/2013,2012
15016,"",,"2013-05-23 16:36:12",5/23/2013,2012
15017,"",,"2013-05-23 16:36:15",5/23/2013,2012
15018,"",,"2013-05-23 16:36:16",5/23/2013,2012
15019,"",,"2013-05-23 16:36:17",5/23/2013,2012
15020,"",,"2013-05-23 16:36:18",5/23/2013,2012
15021,"",,"2013-05-23 16:36:19",5/23/2013,2012
15022,"",,"2013-05-23 16:36:20",5/23/2013,2012
15023,"",,"2013-05-23 16:36:22",5/23/2013,2012
15024,"",,"2013-05-23 16:36:23",5/23/2013,2012
15025,"",,"2013-05-23 16:36:24",5/23/2013,2012
15026,"",,"2013-05-23 16:36:25",5/23/2013,2012
15027,"",,"2013-05-23 16:36:26",5/23/2013,2012
15028,"",,"2013-05-23 16:36:27",5/23/2013,2012
15029,"",,"2013-05-23 16:36:30",5/23/2013,2012
15030,"",,"2013-05-23 16:36:31",5/23/2013,2012
15031,"",,"2013-05-23 16:36:32",5/23/2013,2012
15032,"",,"2013-05-23 16:36:33",5/23/2013,2012
15033,"",,"2013-05-23 16:36:34",5/23/2013,2012
15034,"",,"2013-05-23 16:36:35",5/23/2013,2012
15035,"",,"2013-05-23 16:36:36",5/23/2013,2012
15036,"",,"2013-05-23 16:36:38",5/23/2013,2012
15037,"",,"2013-05-23 16:36:39",5/23/2013,2012
15038,"",,"2013-05-23 16:36:40",5/23/2013,2012
15039,"",,"2013-05-23 16:36:41",5/23/2013,2012
15040,"",,"2013-05-23 16:36:42",5/23/2013,2012
15041,"",,"2013-05-23 16:36:43",5/23/2013,2012
15042,"",,"2013-05-23 16:36:44",5/23/2013,2012
15043,"",,"2013-05-23 16:36:46",5/23/2013,2012
15044,"",,"2013-05-23 16:36:47",5/23/2013,2012
15045,"",,"2013-05-23 16:36:49",5/23/2013,2012
15046,"",,"2013-05-23 16:36:50",5/23/2013,2012
15047,"",,"2013-05-23 16:36:51",5/23/2013,2012
15048,"",,"2013-05-23 16:36:52",5/23/2013,2012
15049,"",,"2013-05-23 16:36:54",5/23/2013,2012
15050,"",,"2013-05-23 16:36:55",5/23/2013,2012
15051,"",,"2013-05-23 16:36:56",5/23/2013,2012
15052,"",,"2013-05-23 16:36:57",5/23/2013,2012
15053,"",,"2013-05-23 16:36:59",5/23/2013,2012
15054,"",,"2013-05-23 16:37:00",5/23/2013,2012
15055,"",,"2013-05-23 16:37:01",5/23/2013,2012
15056,"",,"2013-05-23 16:37:02",5/23/2013,2012
15057,"",,"2013-05-23 16:37:03",5/23/2013,2012
15058,"",,"2013-05-23 16:37:06",5/23/2013,2012
15059,"",,"2013-05-23 16:37:07",5/23/2013,2012
15060,"",,"2013-05-23 16:37:09",5/23/2013,2012
15061,"",,"2013-05-23 16:37:10",5/23/2013,2012
15062,"",,"2013-05-23 16:37:11",5/23/2013,2012
15063,"",,"2013-05-23 16:37:53",5/23/2013,2012
15064,"",,"2013-05-23 16:37:54",5/23/2013,2012
15065,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 16:40:17",5/23/2013,2012
15066,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 16:40:22",5/23/2013,2012
15067,"",,"2013-05-23 16:45:12",5/23/2013,2012
15068,"",,"2013-05-23 16:45:14",5/23/2013,2012
15069,"",,"2013-05-23 16:45:16",5/23/2013,2012
15074,"For Individual policies we searched internal records and hired an agency to do skip-tracing to locate better addresses.  For Group policies we searched internal records, Arizona Corporation Commission records and the Web to locate better addresses and determine if the Group was still active.","Unclaimed rebate checks were stale-dated and reissued six months after they were originally issued.  The remaining unclaimed rebates will be tracked and handled in accordance with Arizona Revised Statute 44-307.","2013-05-23 16:47:11",5/23/2013,2012
15075,"For Individual policies we searched internal records and hired an agency to do skip-tracing to locate better addresses.  For Group policies we searched internal records, Arizona Corporation Commission records and the Web to locate better addresses and determine if the Group was still active.","Unclaimed rebate checks were stale-dated and reissued six months after they were originally issued.  The remaining unclaimed rebates will be tracked and handled in accordance with Arizona Revised Statute 44-307.","2013-05-23 16:47:12",5/23/2013,2012
15076,"",,"2013-05-23 16:51:12",5/23/2013,2012
15077,"",,"2013-05-23 16:51:13",5/23/2013,2012
15078,"",,"2013-05-23 16:51:15",5/23/2013,2012
15113,"",,"2013-05-23 17:05:08",5/23/2013,2012
15114,"",,"2013-05-23 17:05:11",5/23/2013,2012
15115,"",,"2013-05-23 17:05:16",5/23/2013,2012
15116,"",,"2013-05-23 17:05:21",5/23/2013,2012
15117,"",,"2013-05-23 17:05:26",5/23/2013,2012
15118,"",,"2013-05-23 17:05:31",5/23/2013,2012
15119,"",,"2013-05-23 17:05:36",5/23/2013,2012
15120,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:05:38",5/23/2013,2012
15121,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:05:38",5/23/2013,2012
15122,"",,"2013-05-23 17:05:40",5/23/2013,2012
15123,"",,"2013-05-23 17:05:41",5/23/2013,2012
15124,"",,"2013-05-23 17:05:42",5/23/2013,2012
15125,"",,"2013-05-23 17:05:44",5/23/2013,2012
15126,"",,"2013-05-23 17:05:45",5/23/2013,2012
15127,"",,"2013-05-23 17:05:47",5/23/2013,2012
15128,"",,"2013-05-23 17:05:51",5/23/2013,2012
15129,"",,"2013-05-23 17:05:55",5/23/2013,2012
15130,"",,"2013-05-23 17:05:59",5/23/2013,2012
15131,"",,"2013-05-23 17:06:00",5/23/2013,2012
15132,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:06:01",5/23/2013,2012
15133,"",,"2013-05-23 17:06:03",5/23/2013,2012
15134,"",,"2013-05-23 17:06:03",5/23/2013,2012
15135,"",,"2013-05-23 17:06:05",5/23/2013,2012
15136,"",,"2013-05-23 17:06:05",5/23/2013,2012
15137,"",,"2013-05-23 17:06:07",5/23/2013,2012
15138,"",,"2013-05-23 17:06:08",5/23/2013,2012
15141,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:13",5/23/2013,2012
15142,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:16",5/23/2013,2012
15143,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:19",5/23/2013,2012
15245,"N/A","N/A","2013-05-23 17:42:19",5/23/2013,2012
15246,"N/A","N/A","2013-05-23 17:42:20",5/23/2013,2012
15255,"Not applicable","Not applicable","2013-05-23 17:47:08",5/23/2013,2012
15256,"Not applicable","Not applicable","2013-05-23 17:47:09",5/23/2013,2012
15257,"Not applicable","Not applicable","2013-05-23 17:47:11",5/23/2013,2012
15258,"Not applicable","Not applicable","2013-05-23 17:47:12",5/23/2013,2012
15259,"Not applicable","Not applicable","2013-05-23 17:47:13",5/23/2013,2012
15260,"Not applicable","Not applicable","2013-05-23 17:47:14",5/23/2013,2012
15261,"Not applicable","Not applicable","2013-05-23 17:47:16",5/23/2013,2012
15262,"Not applicable","Not applicable","2013-05-23 17:47:17",5/23/2013,2012
15263,"Not applicable","Not applicable","2013-05-23 17:47:19",5/23/2013,2012
15264,"Not applicable","Not applicable","2013-05-23 17:47:21",5/23/2013,2012
15267,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:08",5/23/2013,2012
15268,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:09",5/23/2013,2012
15269,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:11",5/23/2013,2012
15270,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:12",5/23/2013,2012
15271,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:13",5/23/2013,2012
15272,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:14",5/23/2013,2012
15273,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:15",5/23/2013,2012
15274,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:16",5/23/2013,2012
15275,"Union Security Insurance Company paid no MLR rebates for 2011.","Union Security Insurance Company paid no MLR rebates for 2011.","2013-05-23 17:56:17",5/23/2013,2012
15276,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:19",5/23/2013,2012
15277,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:21",5/23/2013,2012
15278,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:22",5/23/2013,2012
15279,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:23",5/23/2013,2012
15280,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:24",5/23/2013,2012
15281,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:25",5/23/2013,2012
15282,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:26",5/23/2013,2012
15283,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:27",5/23/2013,2012
15284,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:28",5/23/2013,2012
15285,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:28",5/23/2013,2012
15286,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:30",5/23/2013,2012
15287,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:31",5/23/2013,2012
15288,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:32",5/23/2013,2012
15289,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:33",5/23/2013,2012
15290,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:34",5/23/2013,2012
15291,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:36",5/23/2013,2012
15292,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:37",5/23/2013,2012
15293,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:38",5/23/2013,2012
15294,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:39",5/23/2013,2012
15295,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:40",5/23/2013,2012
15296,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:41",5/23/2013,2012
15297,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:42",5/23/2013,2012
15298,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:43",5/23/2013,2012
15299,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:44",5/23/2013,2012
15300,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:46",5/23/2013,2012
15301,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:48",5/23/2013,2012
15302,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:49",5/23/2013,2012
15303,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:50",5/23/2013,2012
15304,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:51",5/23/2013,2012
15305,"Not applicable","Not applicable","2013-05-23 17:59:09",5/23/2013,2012
15306,"Not applicable","Not applicable","2013-05-23 17:59:11",5/23/2013,2012
15307,"Not applicable","Not applicable","2013-05-23 17:59:12",5/23/2013,2012
15381,"",,"2013-05-23 18:56:08",5/23/2013,2012
15382,"",,"2013-05-23 18:56:09",5/23/2013,2012
15383,"",,"2013-05-23 18:56:10",5/23/2013,2012
15384,"",,"2013-05-23 18:56:11",5/23/2013,2012
15385,"",,"2013-05-23 18:56:12",5/23/2013,2012
15516,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:08",5/24/2013,2012
15517,"",,"2013-05-24 08:29:09",5/24/2013,2012
15518,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:10",5/24/2013,2012
15519,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:11",5/24/2013,2012
15520,"",,"2013-05-24 08:29:13",5/24/2013,2012
15521,"",,"2013-05-24 08:29:14",5/24/2013,2012
15522,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:15",5/24/2013,2012
15523,"",,"2013-05-24 08:29:16",5/24/2013,2012
15524,"",,"2013-05-24 08:29:17",5/24/2013,2012
15525,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:18",5/24/2013,2012
15526,"",,"2013-05-24 08:29:19",5/24/2013,2012
15527,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:20",5/24/2013,2012
15528,"",,"2013-05-24 08:29:21",5/24/2013,2012
15529,"",,"2013-05-24 08:29:22",5/24/2013,2012
15530,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:24",5/24/2013,2012
15531,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:25",5/24/2013,2012
15532,"",,"2013-05-24 08:29:26",5/24/2013,2012
15533,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:27",5/24/2013,2012
15534,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:28",5/24/2013,2012
15535,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:29",5/24/2013,2012
15536,"",,"2013-05-24 08:29:30",5/24/2013,2012
15537,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:31",5/24/2013,2012
15538,"",,"2013-05-24 08:29:32",5/24/2013,2012
15539,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:33",5/24/2013,2012
15540,"",,"2013-05-24 08:29:34",5/24/2013,2012
15541,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:35",5/24/2013,2012
15542,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:36",5/24/2013,2012
15543,"",,"2013-05-24 08:29:38",5/24/2013,2012
15544,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:38",5/24/2013,2012
15545,"",,"2013-05-24 08:29:40",5/24/2013,2012
15546,"",,"2013-05-24 08:29:41",5/24/2013,2012
15547,"",,"2013-05-24 08:29:42",5/24/2013,2012
15548,"",,"2013-05-24 08:29:43",5/24/2013,2012
15549,"",,"2013-05-24 08:29:44",5/24/2013,2012
15550,"",,"2013-05-24 08:29:45",5/24/2013,2012
15551,"",,"2013-05-24 08:29:46",5/24/2013,2012
15552,"",,"2013-05-24 08:29:47",5/24/2013,2012
15553,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:48",5/24/2013,2012
15554,"",,"2013-05-24 08:29:49",5/24/2013,2012
15555,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:51",5/24/2013,2012
15556,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:54",5/24/2013,2012
15557,"",,"2013-05-24 08:29:55",5/24/2013,2012
15558,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:56",5/24/2013,2012
15559,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:57",5/24/2013,2012
15560,"",,"2013-05-24 08:29:58",5/24/2013,2012
15561,"",,"2013-05-24 08:30:00",5/24/2013,2012
15562,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:02",5/24/2013,2012
15563,"",,"2013-05-24 08:30:04",5/24/2013,2012
15564,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:06",5/24/2013,2012
15565,"",,"2013-05-24 08:30:08",5/24/2013,2012
15566,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:10",5/24/2013,2012
15571,"",,"2013-05-24 09:00:15",5/24/2013,2012
15572,"",,"2013-05-24 09:00:20",5/24/2013,2012
15575,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:29",5/24/2013,2012
15576,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:33",5/24/2013,2012
15577,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:39",5/24/2013,2012
15578,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:43",5/24/2013,2012
15579,"",,"2013-05-24 09:25:46",5/24/2013,2012
15580,"",,"2013-05-24 09:25:48",5/24/2013,2012
15581,"",,"2013-05-24 09:25:49",5/24/2013,2012
15582,"Not Applicable","Not Applicable","2013-05-24 09:35:11",5/24/2013,2012
15583,"Not Applicable","Not Applicable","2013-05-24 09:35:13",5/24/2013,2012
15636,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 09:58:10",5/24/2013,2012
15637,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 09:58:12",5/24/2013,2012
15638,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Life Insurance Company.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Life Insurance Company.","2013-05-24 10:06:10",5/24/2013,2012
15639,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Life Insurance Company in this state.","2013-05-24 10:06:11",5/24/2013,2012
15640,"",,"2013-05-24 10:13:14",5/24/2013,2012
15641,"",,"2013-05-24 10:13:16",5/24/2013,2012
15642,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 10:16:08",5/24/2013,2012
15643,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 10:16:09",5/24/2013,2012
15651,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:13",5/24/2013,2012
15652,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:16",5/24/2013,2012
15653,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:20",5/24/2013,2012
15654,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:22",5/24/2013,2012
15655,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:23",5/24/2013,2012
15656,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:25",5/24/2013,2012
15657,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:29",5/24/2013,2012
15658,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:32",5/24/2013,2012
15659,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:33",5/24/2013,2012
15660,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:34",5/24/2013,2012
15661,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:36",5/24/2013,2012
15662,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:40",5/24/2013,2012
15663,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:41",5/24/2013,2012
15664,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:42",5/24/2013,2012
15665,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:44",5/24/2013,2012
15666,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:45",5/24/2013,2012
15667,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:47",5/24/2013,2012
15668,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:48",5/24/2013,2012
15669,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:50",5/24/2013,2012
15670,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:51",5/24/2013,2012
15671,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:53",5/24/2013,2012
15672,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:54",5/24/2013,2012
15673,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:55",5/24/2013,2012
15674,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:57",5/24/2013,2012
15675,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:58",5/24/2013,2012
15676,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:00",5/24/2013,2012
15677,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:02",5/24/2013,2012
15678,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:06",5/24/2013,2012
15679,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:08",5/24/2013,2012
15680,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:09",5/24/2013,2012
15681,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:10",5/24/2013,2012
15682,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:13",5/24/2013,2012
15683,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:16",5/24/2013,2012
15684,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:17",5/24/2013,2012
15685,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:20",5/24/2013,2012
15686,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:22",5/24/2013,2012
15687,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:23",5/24/2013,2012
15688,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:25",5/24/2013,2012
15689,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:27",5/24/2013,2012
15690,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:31",5/24/2013,2012
15691,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:35",5/24/2013,2012
15692,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:39",5/24/2013,2012
15693,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:40",5/24/2013,2012
15694,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:41",5/24/2013,2012
15695,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:44",5/24/2013,2012
15696,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:48",5/24/2013,2012
15697,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:52",5/24/2013,2012
15698,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:56",5/24/2013,2012
15699,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:00",5/24/2013,2012
15700,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:04",5/24/2013,2012
15701,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:06",5/24/2013,2012
15702,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:08",5/24/2013,2012
15703,"",,"2013-05-24 10:46:54",5/24/2013,2012
15704,"",,"2013-05-24 10:46:55",5/24/2013,2012
15769,"",,"2013-05-24 11:07:08",5/24/2013,2012
15770,"",,"2013-05-24 11:07:09",5/24/2013,2012
15773,"",,"2013-05-24 11:13:09",5/24/2013,2012
15774,"",,"2013-05-24 11:13:12",5/24/2013,2012
15775,"",,"2013-05-24 11:16:10",5/24/2013,2012
15776,"",,"2013-05-24 11:16:11",5/24/2013,2012
15780,"",,"2013-05-24 11:29:12",5/24/2013,2012
15781,"",,"2013-05-24 11:29:13",5/24/2013,2012
15782,"",,"2013-05-24 11:29:14",5/24/2013,2012
15828,"",,"2013-05-24 11:51:10",5/24/2013,2012
15829,"",,"2013-05-24 11:51:14",5/24/2013,2012
15830,"",,"2013-05-24 11:51:17",5/24/2013,2012
15831,"",,"2013-05-24 11:51:20",5/24/2013,2012
15832,"",,"2013-05-24 11:51:22",5/24/2013,2012
15833,"",,"2013-05-24 11:51:25",5/24/2013,2012
15834,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-24 11:51:28",5/24/2013,2012
15835,"",,"2013-05-24 11:51:31",5/24/2013,2012
15836,"",,"2013-05-24 11:51:34",5/24/2013,2012
15837,"",,"2013-05-24 11:51:36",5/24/2013,2012
15838,"",,"2013-05-24 11:51:39",5/24/2013,2012
15839,"",,"2013-05-24 11:51:41",5/24/2013,2012
15840,"",,"2013-05-24 11:51:43",5/24/2013,2012
15841,"",,"2013-05-24 11:51:46",5/24/2013,2012
15842,"",,"2013-05-24 11:51:48",5/24/2013,2012
15843,"",,"2013-05-24 11:51:51",5/24/2013,2012
15844,"",,"2013-05-24 11:51:54",5/24/2013,2012
15845,"",,"2013-05-24 11:51:57",5/24/2013,2012
15846,"",,"2013-05-24 11:52:00",5/24/2013,2012
15847,"",,"2013-05-24 11:52:03",5/24/2013,2012
15848,"",,"2013-05-24 11:52:05",5/24/2013,2012
15849,"",,"2013-05-24 11:52:07",5/24/2013,2012
15850,"",,"2013-05-24 11:52:10",5/24/2013,2012
15851,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-24 11:52:13",5/24/2013,2012
15852,"",,"2013-05-24 11:52:15",5/24/2013,2012
15853,"",,"2013-05-24 11:52:18",5/24/2013,2012
15854,"",,"2013-05-24 11:52:20",5/24/2013,2012
15855,"",,"2013-05-24 11:52:23",5/24/2013,2012
15856,"",,"2013-05-24 11:52:26",5/24/2013,2012
15857,"",,"2013-05-24 11:52:28",5/24/2013,2012
15858,"",,"2013-05-24 11:52:31",5/24/2013,2012
15859,"",,"2013-05-24 11:52:32",5/24/2013,2012
15860,"",,"2013-05-24 11:52:33",5/24/2013,2012
15861,"",,"2013-05-24 11:52:34",5/24/2013,2012
15862,"",,"2013-05-24 11:52:35",5/24/2013,2012
15863,"",,"2013-05-24 11:52:36",5/24/2013,2012
15864,"",,"2013-05-24 11:52:37",5/24/2013,2012
15865,"",,"2013-05-24 11:52:38",5/24/2013,2012
15874,"",,"2013-05-24 12:02:08",5/24/2013,2012
15875,"",,"2013-05-24 12:02:11",5/24/2013,2012
15880,"",,"2013-05-24 12:13:10",5/24/2013,2012
15881,"",,"2013-05-24 12:13:13",5/24/2013,2012
15893,"",,"2013-05-24 12:22:14",5/24/2013,2012
15894,"",,"2013-05-24 12:22:16",5/24/2013,2012
15895,"",,"2013-05-24 12:22:18",5/24/2013,2012
15896,"",,"2013-05-24 12:22:20",5/24/2013,2012
15897,"",,"2013-05-24 12:22:22",5/24/2013,2012
15898,"",,"2013-05-24 12:22:24",5/24/2013,2012
15899,"",,"2013-05-24 12:22:26",5/24/2013,2012
15900,"",,"2013-05-24 12:22:28",5/24/2013,2012
15901,"",,"2013-05-24 12:22:29",5/24/2013,2012
15902,"",,"2013-05-24 12:22:30",5/24/2013,2012
15903,"",,"2013-05-24 12:22:31",5/24/2013,2012
15904,"",,"2013-05-24 12:22:32",5/24/2013,2012
15905,"",,"2013-05-24 12:22:33",5/24/2013,2012
15906,"",,"2013-05-24 12:22:34",5/24/2013,2012
15907,"",,"2013-05-24 12:22:36",5/24/2013,2012
15908,"",,"2013-05-24 12:22:37",5/24/2013,2012
15909,"",,"2013-05-24 12:22:38",5/24/2013,2012
15912,"",,"2013-05-24 12:26:10",5/24/2013,2012
15913,"",,"2013-05-24 12:26:11",5/24/2013,2012
15916,"",,"2013-05-24 12:30:08",5/24/2013,2012
15917,"",,"2013-05-24 12:30:13",5/24/2013,2012
15920,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 12:36:08",5/24/2013,2012
15921,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 12:36:09",5/24/2013,2012
15922,"",,"2013-05-24 12:37:11",5/24/2013,2012
15923,"",,"2013-05-24 12:37:12",5/24/2013,2012
15924,"",,"2013-05-24 12:38:09",5/24/2013,2012
15925,"",,"2013-05-24 12:38:11",5/24/2013,2012
15928,"",,"2013-05-24 12:42:09",5/24/2013,2012
15929,"",,"2013-05-24 12:42:11",5/24/2013,2012
15930,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:49:08",5/24/2013,2012
15931,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:49:09",5/24/2013,2012
15932,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:09",5/24/2013,2012
15933,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:11",5/24/2013,2012
15934,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:13",5/24/2013,2012
15935,"",,"2013-05-24 13:08:08",5/24/2013,2012
15936,"",,"2013-05-24 13:08:09",5/24/2013,2012
15937,"",,"2013-05-24 13:08:10",5/24/2013,2012
15938,"",,"2013-05-24 13:08:11",5/24/2013,2012
15939,"",,"2013-05-24 13:08:12",5/24/2013,2012
15940,"",,"2013-05-24 13:08:13",5/24/2013,2012
15941,"",,"2013-05-24 13:08:14",5/24/2013,2012
15942,"",,"2013-05-24 13:08:15",5/24/2013,2012
15943,"",,"2013-05-24 13:08:16",5/24/2013,2012
15944,"",,"2013-05-24 13:08:17",5/24/2013,2012
15945,"",,"2013-05-24 13:08:18",5/24/2013,2012
15946,"Mailed a notice to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 13:08:19",5/24/2013,2012
15947,"",,"2013-05-24 13:08:20",5/24/2013,2012
15948,"",,"2013-05-24 13:08:21",5/24/2013,2012
15949,"",,"2013-05-24 13:08:22",5/24/2013,2012
15950,"",,"2013-05-24 13:08:23",5/24/2013,2012
15951,"",,"2013-05-24 13:08:24",5/24/2013,2012
15952,"",,"2013-05-24 13:08:25",5/24/2013,2012
15953,"",,"2013-05-24 13:08:26",5/24/2013,2012
15954,"",,"2013-05-24 13:08:27",5/24/2013,2012
15955,"",,"2013-05-24 13:08:28",5/24/2013,2012
15956,"",,"2013-05-24 13:08:29",5/24/2013,2012
15957,"",,"2013-05-24 13:08:30",5/24/2013,2012
15958,"",,"2013-05-24 13:08:31",5/24/2013,2012
15959,"",,"2013-05-24 13:08:32",5/24/2013,2012
15960,"",,"2013-05-24 13:08:33",5/24/2013,2012
15961,"",,"2013-05-24 13:08:34",5/24/2013,2012
15962,"",,"2013-05-24 13:08:35",5/24/2013,2012
15963,"",,"2013-05-24 13:08:36",5/24/2013,2012
15964,"",,"2013-05-24 13:08:37",5/24/2013,2012
15965,"",,"2013-05-24 13:08:38",5/24/2013,2012
15966,"",,"2013-05-24 13:08:40",5/24/2013,2012
15967,"",,"2013-05-24 13:08:40",5/24/2013,2012
15968,"",,"2013-05-24 13:08:41",5/24/2013,2012
15969,"",,"2013-05-24 13:08:42",5/24/2013,2012
15970,"",,"2013-05-24 13:08:43",5/24/2013,2012
15971,"",,"2013-05-24 13:08:44",5/24/2013,2012
15972,"",,"2013-05-24 13:08:45",5/24/2013,2012
15973,"",,"2013-05-24 13:08:46",5/24/2013,2012
15974,"",,"2013-05-24 13:08:47",5/24/2013,2012
15975,"",,"2013-05-24 13:08:48",5/24/2013,2012
15976,"",,"2013-05-24 13:08:49",5/24/2013,2012
15977,"",,"2013-05-24 13:08:50",5/24/2013,2012
15978,"",,"2013-05-24 13:08:51",5/24/2013,2012
15979,"",,"2013-05-24 13:08:52",5/24/2013,2012
15980,"",,"2013-05-24 13:08:53",5/24/2013,2012
15981,"",,"2013-05-24 13:08:54",5/24/2013,2012
15982,"",,"2013-05-24 13:08:55",5/24/2013,2012
15983,"",,"2013-05-24 13:08:56",5/24/2013,2012
15984,"",,"2013-05-24 13:08:57",5/24/2013,2012
15985,"",,"2013-05-24 13:08:58",5/24/2013,2012
15986,"",,"2013-05-24 13:08:59",5/24/2013,2012
16051,"Not Applicable","Not Applicable","2013-05-24 13:44:10",5/24/2013,2012
16052,"Not Applicable","Not Applicable","2013-05-24 13:44:14",5/24/2013,2012
16073,"",,"2013-05-24 14:02:13",5/24/2013,2012
16074,"",,"2013-05-24 14:02:18",5/24/2013,2012
16075,"",,"2013-05-24 14:02:23",5/24/2013,2012
16076,"",,"2013-05-24 14:02:27",5/24/2013,2012
16077,"",,"2013-05-24 14:02:31",5/24/2013,2012
16078,"",,"2013-05-24 14:02:33",5/24/2013,2012
16079,"",,"2013-05-24 14:02:34",5/24/2013,2012
16080,"",,"2013-05-24 14:02:36",5/24/2013,2012
16081,"",,"2013-05-24 14:02:37",5/24/2013,2012
16082,"",,"2013-05-24 14:02:38",5/24/2013,2012
16083,"",,"2013-05-24 14:02:39",5/24/2013,2012
16084,"",,"2013-05-24 14:02:40",5/24/2013,2012
16085,"",,"2013-05-24 14:02:41",5/24/2013,2012
16086,"",,"2013-05-24 14:02:42",5/24/2013,2012
16087,"",,"2013-05-24 14:02:43",5/24/2013,2012
16088,"",,"2013-05-24 14:02:45",5/24/2013,2012
16089,"",,"2013-05-24 14:02:46",5/24/2013,2012
16090,"",,"2013-05-24 14:02:47",5/24/2013,2012
16091,"",,"2013-05-24 14:02:48",5/24/2013,2012
16092,"",,"2013-05-24 14:02:49",5/24/2013,2012
16093,"",,"2013-05-24 14:02:50",5/24/2013,2012
16094,"",,"2013-05-24 14:02:51",5/24/2013,2012
16095,"",,"2013-05-24 14:02:52",5/24/2013,2012
16096,"",,"2013-05-24 14:02:53",5/24/2013,2012
16097,"",,"2013-05-24 14:02:54",5/24/2013,2012
16098,"",,"2013-05-24 14:02:55",5/24/2013,2012
16099,"",,"2013-05-24 14:02:56",5/24/2013,2012
16100,"",,"2013-05-24 14:02:57",5/24/2013,2012
16101,"",,"2013-05-24 14:02:58",5/24/2013,2012
16102,"",,"2013-05-24 14:02:59",5/24/2013,2012
16103,"",,"2013-05-24 14:03:03",5/24/2013,2012
16104,"",,"2013-05-24 14:03:07",5/24/2013,2012
16105,"",,"2013-05-24 14:03:10",5/24/2013,2012
16106,"",,"2013-05-24 14:03:13",5/24/2013,2012
16107,"",,"2013-05-24 14:03:17",5/24/2013,2012
16108,"",,"2013-05-24 14:03:21",5/24/2013,2012
16109,"",,"2013-05-24 14:04:29",5/24/2013,2012
16110,"",,"2013-05-24 14:04:30",5/24/2013,2012
16111,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-24 14:04:32",5/24/2013,2012
16112,"",,"2013-05-24 14:04:37",5/24/2013,2012
16113,"",,"2013-05-24 14:04:39",5/24/2013,2012
16114,"",,"2013-05-24 14:04:43",5/24/2013,2012
16115,"",,"2013-05-24 14:04:47",5/24/2013,2012
16116,"",,"2013-05-24 14:04:55",5/24/2013,2012
16117,"",,"2013-05-24 14:05:00",5/24/2013,2012
16118,"",,"2013-05-24 14:05:04",5/24/2013,2012
16119,"",,"2013-05-24 14:05:08",5/24/2013,2012
16120,"",,"2013-05-24 14:05:12",5/24/2013,2012
16121,"",,"2013-05-24 14:05:16",5/24/2013,2012
16122,"",,"2013-05-24 14:05:21",5/24/2013,2012
16123,"",,"2013-05-24 14:05:24",5/24/2013,2012
16124,"",,"2013-05-24 14:05:26",5/24/2013,2012
16125,"",,"2013-05-24 14:05:29",5/24/2013,2012
16126,"",,"2013-05-24 14:05:33",5/24/2013,2012
16127,"",,"2013-05-24 14:05:38",5/24/2013,2012
16128,"",,"2013-05-24 14:05:42",5/24/2013,2012
16129,"",,"2013-05-24 14:05:50",5/24/2013,2012
16130,"",,"2013-05-24 14:05:56",5/24/2013,2012
16131,"",,"2013-05-24 14:06:03",5/24/2013,2012
16132,"",,"2013-05-24 14:06:12",5/24/2013,2012
16133,"",,"2013-05-24 14:06:18",5/24/2013,2012
16134,"",,"2013-05-24 14:06:20",5/24/2013,2012
16135,"",,"2013-05-24 14:06:21",5/24/2013,2012
16149,"",,"2013-05-24 14:17:09",5/24/2013,2012
16150,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:11",5/24/2013,2012
16151,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:12",5/24/2013,2012
16152,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:13",5/24/2013,2012
16153,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:14",5/24/2013,2012
16154,"",,"2013-05-24 14:17:16",5/24/2013,2012
16207,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:09",5/24/2013,2012
16208,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:14",5/24/2013,2012
16209,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:16",5/24/2013,2012
16210,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:19",5/24/2013,2012
16211,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:22",5/24/2013,2012
16212,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:24",5/24/2013,2012
16213,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:25",5/24/2013,2012
16214,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:26",5/24/2013,2012
16215,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:28",5/24/2013,2012
16216,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:31",5/24/2013,2012
16217,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:34",5/24/2013,2012
16218,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:38",5/24/2013,2012
16219,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:42",5/24/2013,2012
16220,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:45",5/24/2013,2012
16221,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:47",5/24/2013,2012
16222,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:50",5/24/2013,2012
16223,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:53",5/24/2013,2012
16224,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:56",5/24/2013,2012
16225,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:59",5/24/2013,2012
16226,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:00",5/24/2013,2012
16227,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:02",5/24/2013,2012
16228,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:04",5/24/2013,2012
16229,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:06",5/24/2013,2012
16230,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:09",5/24/2013,2012
16231,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:12",5/24/2013,2012
16232,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:14",5/24/2013,2012
16233,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:18",5/24/2013,2012
16234,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:21",5/24/2013,2012
16235,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:22",5/24/2013,2012
16236,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:23",5/24/2013,2012
16237,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:25",5/24/2013,2012
16238,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:27",5/24/2013,2012
16239,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:31",5/24/2013,2012
16240,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:34",5/24/2013,2012
16241,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:38",5/24/2013,2012
16242,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:40",5/24/2013,2012
16243,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:42",5/24/2013,2012
16244,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:45",5/24/2013,2012
16245,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:48",5/24/2013,2012
16246,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:52",5/24/2013,2012
16247,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:55",5/24/2013,2012
16248,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:57",5/24/2013,2012
16249,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:58",5/24/2013,2012
16250,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:02",5/24/2013,2012
16251,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:07",5/24/2013,2012
16252,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:11",5/24/2013,2012
16253,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:15",5/24/2013,2012
16254,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:20",5/24/2013,2012
16255,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:22",5/24/2013,2012
16256,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:23",5/24/2013,2012
16257,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:26",5/24/2013,2012
16258,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:30",5/24/2013,2012
16270,"",,"2013-05-24 14:46:10",5/24/2013,2012
16271,"",,"2013-05-24 14:46:12",5/24/2013,2012
16274,"",,"2013-05-24 15:03:11",5/24/2013,2012
16275,"",,"2013-05-24 15:03:12",5/24/2013,2012
16276,"",,"2013-05-24 15:03:13",5/24/2013,2012
16277,"",,"2013-05-24 15:03:15",5/24/2013,2012
16278,"",,"2013-05-24 15:03:16",5/24/2013,2012
16279,"",,"2013-05-24 15:03:17",5/24/2013,2012
16280,"",,"2013-05-24 15:03:19",5/24/2013,2012
16281,"",,"2013-05-24 15:03:20",5/24/2013,2012
16282,"",,"2013-05-24 15:03:22",5/24/2013,2012
16283,"",,"2013-05-24 15:03:23",5/24/2013,2012
16284,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 15:03:25",5/24/2013,2012
16285,"",,"2013-05-24 15:03:27",5/24/2013,2012
16286,"",,"2013-05-24 15:03:28",5/24/2013,2012
16287,"",,"2013-05-24 15:03:30",5/24/2013,2012
16288,"",,"2013-05-24 15:03:31",5/24/2013,2012
16289,"",,"2013-05-24 15:03:32",5/24/2013,2012
16290,"",,"2013-05-24 15:03:34",5/24/2013,2012
16291,"",,"2013-05-24 15:03:35",5/24/2013,2012
16292,"",,"2013-05-24 15:03:36",5/24/2013,2012
16293,"",,"2013-05-24 15:03:38",5/24/2013,2012
16294,"",,"2013-05-24 15:03:40",5/24/2013,2012
16295,"",,"2013-05-24 15:03:41",5/24/2013,2012
16296,"",,"2013-05-24 15:03:42",5/24/2013,2012
16297,"",,"2013-05-24 15:03:43",5/24/2013,2012
16298,"",,"2013-05-24 15:03:45",5/24/2013,2012
16299,"",,"2013-05-24 15:03:46",5/24/2013,2012
16300,"",,"2013-05-24 15:03:47",5/24/2013,2012
16301,"",,"2013-05-24 15:03:49",5/24/2013,2012
16302,"",,"2013-05-24 15:03:50",5/24/2013,2012
16303,"",,"2013-05-24 15:03:52",5/24/2013,2012
16304,"",,"2013-05-24 15:03:53",5/24/2013,2012
16305,"",,"2013-05-24 15:03:54",5/24/2013,2012
16306,"",,"2013-05-24 15:03:55",5/24/2013,2012
16307,"",,"2013-05-24 15:03:57",5/24/2013,2012
16308,"",,"2013-05-24 15:03:58",5/24/2013,2012
16309,"",,"2013-05-24 15:04:00",5/24/2013,2012
16310,"",,"2013-05-24 15:04:01",5/24/2013,2012
16311,"",,"2013-05-24 15:04:03",5/24/2013,2012
16312,"",,"2013-05-24 15:04:04",5/24/2013,2012
16313,"",,"2013-05-24 15:04:05",5/24/2013,2012
16314,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 15:04:06",5/24/2013,2012
16315,"",,"2013-05-24 15:04:08",5/24/2013,2012
16352,"Not Applicable","Not Applicable","2013-05-24 15:41:10",5/24/2013,2012
16353,"",,"2013-05-24 15:41:14",5/24/2013,2012
16354,"",,"2013-05-24 15:41:17",5/24/2013,2012
16355,"",,"2013-05-24 15:41:20",5/24/2013,2012
16356,"",,"2013-05-24 15:41:22",5/24/2013,2012
16477,"Not Applicable","Not Applicable","2013-05-24 16:34:12",5/24/2013,2012
16478,"Not Applicable","Not Applicable","2013-05-24 16:34:16",5/24/2013,2012
16481,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:38:08",5/24/2013,2012
16482,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:38:09",5/24/2013,2012
16483,"",,"2013-05-24 16:39:11",5/24/2013,2012
16484,"",,"2013-05-24 16:39:12",5/24/2013,2012
16485,"",,"2013-05-24 16:39:13",5/24/2013,2012
16486,"",,"2013-05-24 16:40:11",5/24/2013,2012
16487,"",,"2013-05-24 16:40:13",5/24/2013,2012
16492,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:41:17",5/24/2013,2012
16493,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:41:19",5/24/2013,2012
16494,"",,"2013-05-24 16:42:09",5/24/2013,2012
16495,"",,"2013-05-24 16:42:11",5/24/2013,2012
16500,"",,"2013-05-24 16:50:09",5/24/2013,2012
16501,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:11",5/24/2013,2012
16502,"",,"2013-05-24 16:50:13",5/24/2013,2012
16503,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:15",5/24/2013,2012
16504,"",,"2013-05-24 16:50:17",5/24/2013,2012
16505,"",,"2013-05-24 16:50:19",5/24/2013,2012
16506,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:21",5/24/2013,2012
16507,"",,"2013-05-24 16:50:23",5/24/2013,2012
16508,"",,"2013-05-24 16:50:25",5/24/2013,2012
16509,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:26",5/24/2013,2012
16510,"",,"2013-05-24 16:50:28",5/24/2013,2012
16511,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:30",5/24/2013,2012
16512,"",,"2013-05-24 16:50:32",5/24/2013,2012
16513,"",,"2013-05-24 16:50:34",5/24/2013,2012
16514,"",,"2013-05-24 16:50:36",5/24/2013,2012
16515,"",,"2013-05-24 16:50:38",5/24/2013,2012
16516,"",,"2013-05-24 16:50:40",5/24/2013,2012
16517,"",,"2013-05-24 16:50:42",5/24/2013,2012
16518,"",,"2013-05-24 16:50:44",5/24/2013,2012
16519,"",,"2013-05-24 16:50:46",5/24/2013,2012
16520,"",,"2013-05-24 16:50:48",5/24/2013,2012
16521,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:50",5/24/2013,2012
16522,"",,"2013-05-24 16:50:52",5/24/2013,2012
16523,"",,"2013-05-24 16:50:54",5/24/2013,2012
16524,"",,"2013-05-24 16:50:56",5/24/2013,2012
16525,"",,"2013-05-24 16:50:58",5/24/2013,2012
16568,"",,"2013-05-24 17:09:08",5/24/2013,2012
16569,"",,"2013-05-24 17:09:09",5/24/2013,2012
16575,"",,"2013-05-24 17:20:09",5/24/2013,2012
16576,"",,"2013-05-24 17:20:11",5/24/2013,2012
16633,"",,"2013-05-24 17:39:08",5/24/2013,2012
16634,"",,"2013-05-24 17:39:09",5/24/2013,2012
16716,"",,"2013-05-24 18:17:10",5/24/2013,2012
16717,"",,"2013-05-24 18:17:11",5/24/2013,2012
16718,"N/A - no rebate were due in the prior year.","N/A - no rebate were due in the prior year.","2013-05-24 18:17:15",5/24/2013,2012
16719,"",,"2013-05-24 18:17:17",5/24/2013,2012
16720,"",,"2013-05-24 18:20:09",5/24/2013,2012
16721,"",,"2013-05-24 18:20:11",5/24/2013,2012
16722,"",,"2013-05-24 18:20:13",5/24/2013,2012
16723,"",,"2013-05-24 18:20:15",5/24/2013,2012
16724,"",,"2013-05-24 18:20:25",5/24/2013,2012
16725,"",,"2013-05-24 18:20:27",5/24/2013,2012
16726,"",,"2013-05-24 18:20:29",5/24/2013,2012
16746,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address. In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-25 13:25:12",5/25/2013,2012
16747,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address. In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-25 13:25:14",5/25/2013,2012
16750,"",,"2013-05-25 17:00:09",5/25/2013,2012
16751,"",,"2013-05-25 17:00:13",5/25/2013,2012
16771,"",,"2013-05-27 13:26:07",5/27/2013,2012
16772,"",,"2013-05-27 13:26:09",5/27/2013,2012
16773,"",,"2013-05-28 08:04:07",5/28/2013,2012
16774,"",,"2013-05-28 08:04:09",5/28/2013,2012
16775,"",,"2013-05-28 08:04:10",5/28/2013,2012
16776,"",,"2013-05-28 08:04:11",5/28/2013,2012
16777,"",,"2013-05-28 08:04:12",5/28/2013,2012
16818,"",,"2013-05-28 09:20:09",5/28/2013,2012
16819,"",,"2013-05-28 09:20:13",5/28/2013,2012
16820,"N/A","N/A","2013-05-28 09:25:08",5/28/2013,2012
16821,"N/A","N/A","2013-05-28 09:25:09",5/28/2013,2012
16824,"",,"2013-05-28 09:36:11",5/28/2013,2012
16825,"",,"2013-05-28 09:36:12",5/28/2013,2012
16826,"",,"2013-05-28 09:36:13",5/28/2013,2012
16827,"",,"2013-05-28 09:39:07",5/28/2013,2012
16828,"",,"2013-05-28 09:39:08",5/28/2013,2012
16829,"",,"2013-05-28 09:39:09",5/28/2013,2012
16830,"",,"2013-05-28 09:39:10",5/28/2013,2012
16831,"",,"2013-05-28 09:39:11",5/28/2013,2012
16832,"",,"2013-05-28 09:39:12",5/28/2013,2012
16833,"",,"2013-05-28 09:39:13",5/28/2013,2012
16834,"",,"2013-05-28 09:39:14",5/28/2013,2012
16835,"",,"2013-05-28 09:39:15",5/28/2013,2012
16836,"",,"2013-05-28 09:39:17",5/28/2013,2012
16837,"",,"2013-05-28 09:39:18",5/28/2013,2012
16838,"",,"2013-05-28 09:39:19",5/28/2013,2012
16839,"",,"2013-05-28 09:39:20",5/28/2013,2012
16840,"",,"2013-05-28 09:39:21",5/28/2013,2012
16841,"",,"2013-05-28 09:39:22",5/28/2013,2012
16842,"",,"2013-05-28 09:39:23",5/28/2013,2012
16843,"",,"2013-05-28 09:39:25",5/28/2013,2012
16844,"",,"2013-05-28 09:39:27",5/28/2013,2012
16845,"",,"2013-05-28 09:39:28",5/28/2013,2012
16846,"",,"2013-05-28 09:39:29",5/28/2013,2012
16954,"",,"2013-05-28 10:19:07",5/28/2013,2012
16955,"",,"2013-05-28 10:19:08",5/28/2013,2012
16956,"",,"2013-05-28 10:19:11",5/28/2013,2012
16957,"",,"2013-05-28 10:19:12",5/28/2013,2012
16960,"",,"2013-05-28 10:19:19",5/28/2013,2012
16961,"",,"2013-05-28 10:19:21",5/28/2013,2012
16963,"",,"2013-05-28 10:28:07",5/28/2013,2012
16964,"",,"2013-05-28 10:28:08",5/28/2013,2012
16965,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:09",5/28/2013,2012
16966,"",,"2013-05-28 10:28:10",5/28/2013,2012
16967,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:11",5/28/2013,2012
16968,"",,"2013-05-28 10:28:12",5/28/2013,2012
16969,"",,"2013-05-28 10:28:13",5/28/2013,2012
16970,"",,"2013-05-28 10:28:14",5/28/2013,2012
16971,"",,"2013-05-28 10:28:16",5/28/2013,2012
16972,"",,"2013-05-28 10:28:17",5/28/2013,2012
16973,"",,"2013-05-28 10:28:18",5/28/2013,2012
16974,"",,"2013-05-28 10:28:19",5/28/2013,2012
16975,"",,"2013-05-28 10:28:20",5/28/2013,2012
16976,"",,"2013-05-28 10:28:21",5/28/2013,2012
16977,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:22",5/28/2013,2012
16978,"",,"2013-05-28 10:28:23",5/28/2013,2012
16979,"No rebates were payable.  Our experience was not credible.","No rebates were payable.  Our experience was not credible.","2013-05-28 10:29:11",5/28/2013,2012
16980,"No Rebates were payable.  Our experience was not credible.","No Rebates were payable.  Our experience was not credible.","2013-05-28 10:29:12",5/28/2013,2012
16981,"No Rebates were payable.  Our experience was not credible.","No Rebates were payable.  Our experience was not credible.","2013-05-28 10:29:13",5/28/2013,2012
16988,"not applicable","not applicable","2013-05-28 10:30:40",5/28/2013,2012
16989,"",,"2013-05-28 10:30:43",5/28/2013,2012
16990,"not applicable","not applicable","2013-05-28 10:30:46",5/28/2013,2012
16991,"NA","NA","2013-05-28 10:30:50",5/28/2013,2012
16992,"not applicable","not applicable","2013-05-28 10:30:53",5/28/2013,2012
16993,"not applicable","not applicable","2013-05-28 10:30:55",5/28/2013,2012
16994,"not applicable","not applicable","2013-05-28 10:30:58",5/28/2013,2012
16995,"not applicable","not applicable","2013-05-28 10:31:02",5/28/2013,2012
17006,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:45:09",5/28/2013,2012
17007,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:45:12",5/28/2013,2012
17008,"",,"2013-05-28 10:45:22",5/28/2013,2012
17009,"N/A","N/A","2013-05-28 10:45:24",5/28/2013,2012
17070,"",,"2013-05-28 10:58:08",5/28/2013,2012
17071,"",,"2013-05-28 10:58:10",5/28/2013,2012
17074,"",,"2013-05-28 10:58:15",5/28/2013,2012
17075,"",,"2013-05-28 10:58:16",5/28/2013,2012
17076,"N/A","N/A","2013-05-28 11:01:14",5/28/2013,2012
17077,"N/A","N/A","2013-05-28 11:01:17",5/28/2013,2012
17078,"",,"2013-05-28 11:04:11",5/28/2013,2012
17079,"",,"2013-05-28 11:04:16",5/28/2013,2012
17080,"",,"2013-05-28 11:04:29",5/28/2013,2012
17081,"",,"2013-05-28 11:04:34",5/28/2013,2012
17082,"",,"2013-05-28 11:04:39",5/28/2013,2012
17083,"",,"2013-05-28 11:04:45",5/28/2013,2012
17084,"",,"2013-05-28 11:04:49",5/28/2013,2012
17085,"",,"2013-05-28 11:04:54",5/28/2013,2012
17086,"",,"2013-05-28 11:04:59",5/28/2013,2012
17087,"",,"2013-05-28 11:05:03",5/28/2013,2012
17088,"",,"2013-05-28 11:05:09",5/28/2013,2012
17089,"",,"2013-05-28 11:05:13",5/28/2013,2012
17090,"",,"2013-05-28 11:05:18",5/28/2013,2012
17091,"",,"2013-05-28 11:05:23",5/28/2013,2012
17092,"",,"2013-05-28 11:05:28",5/28/2013,2012
17093,"",,"2013-05-28 11:05:33",5/28/2013,2012
17094,"",,"2013-05-28 11:05:35",5/28/2013,2012
17095,"",,"2013-05-28 11:05:36",5/28/2013,2012
17096,"",,"2013-05-28 11:05:37",5/28/2013,2012
17097,"",,"2013-05-28 11:05:38",5/28/2013,2012
17098,"",,"2013-05-28 11:05:39",5/28/2013,2012
17099,"",,"2013-05-28 11:05:41",5/28/2013,2012
17100,"",,"2013-05-28 11:05:42",5/28/2013,2012
17101,"",,"2013-05-28 11:05:44",5/28/2013,2012
17102,"",,"2013-05-28 11:05:45",5/28/2013,2012
17103,"",,"2013-05-28 11:05:46",5/28/2013,2012
17104,"",,"2013-05-28 11:05:47",5/28/2013,2012
17105,"",,"2013-05-28 11:05:48",5/28/2013,2012
17106,"",,"2013-05-28 11:05:50",5/28/2013,2012
17107,"",,"2013-05-28 11:05:51",5/28/2013,2012
17108,"",,"2013-05-28 11:05:52",5/28/2013,2012
17109,"",,"2013-05-28 11:05:54",5/28/2013,2012
17110,"",,"2013-05-28 11:05:55",5/28/2013,2012
17111,"",,"2013-05-28 11:05:56",5/28/2013,2012
17112,"",,"2013-05-28 11:05:57",5/28/2013,2012
17113,"",,"2013-05-28 11:05:59",5/28/2013,2012
17114,"",,"2013-05-28 11:05:59",5/28/2013,2012
17115,"",,"2013-05-28 11:06:00",5/28/2013,2012
17116,"",,"2013-05-28 11:06:01",5/28/2013,2012
17117,"",,"2013-05-28 11:06:02",5/28/2013,2012
17118,"",,"2013-05-28 11:06:03",5/28/2013,2012
17119,"",,"2013-05-28 11:06:05",5/28/2013,2012
17120,"",,"2013-05-28 11:06:06",5/28/2013,2012
17121,"",,"2013-05-28 11:06:07",5/28/2013,2012
17122,"",,"2013-05-28 11:06:38",5/28/2013,2012
17123,"",,"2013-05-28 11:06:39",5/28/2013,2012
17128,"Not applicable",,"2013-05-28 11:16:11",5/28/2013,2012
17129,"Not applicable",,"2013-05-28 11:16:12",5/28/2013,2012
17130,"",,"2013-05-28 11:16:16",5/28/2013,2012
17131,"",,"2013-05-28 11:16:17",5/28/2013,2012
17132,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what the groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, it is moved a liability account, generally after one full calendar year has elapsed from the issue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last know address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and states' statutory requirements.  As an example, for payees with a New York address, EmblemHealth will publish the names and last known addresses of those whose uncashed checks are $50.00 or greater in April of the year that it was due for escheatment.  And then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-28 11:18:12",5/28/2013,2012
17133,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what the groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, it is moved a liability account, generally after one full calendar year has elapsed from the issue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last know address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and states' statutory requirements.  As an example, for payees with a New York address, EmblemHealth will publish the names and last known addresses of those whose uncashed checks are $50.00 or greater in April of the year that it was due for escheatment.  And then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-28 11:18:17",5/28/2013,2012
17134,"",,"2013-05-28 11:21:09",5/28/2013,2012
17135,"",,"2013-05-28 11:21:13",5/28/2013,2012
17136,"",,"2013-05-28 11:21:16",5/28/2013,2012
17137,"",,"2013-05-28 11:21:19",5/28/2013,2012
17138,"",,"2013-05-28 11:21:30",5/28/2013,2012
17139,"",,"2013-05-28 11:21:33",5/28/2013,2012
17140,"",,"2013-05-28 11:24:12",5/28/2013,2012
17141,"",,"2013-05-28 11:24:16",5/28/2013,2012
17142,"N/A","N/A","2013-05-28 11:25:10",5/28/2013,2012
17143,"N/A","N/A","2013-05-28 11:25:12",5/28/2013,2012
17144,"N/A","N/A","2013-05-28 11:25:14",5/28/2013,2012
17208,"N/A","N/A","2013-05-28 11:47:10",5/28/2013,2012
17209,"N/A","N/A","2013-05-28 11:47:11",5/28/2013,2012
17210,"Not applicable","Not applicable","2013-05-28 11:48:11",5/28/2013,2012
17211,"Not applicable","Not applicable","2013-05-28 11:48:12",5/28/2013,2012
17216,"",,"2013-05-28 11:57:09",5/28/2013,2012
17217,"",,"2013-05-28 11:57:10",5/28/2013,2012
17218,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:11",5/28/2013,2012
17219,"",,"2013-05-28 11:57:12",5/28/2013,2012
17220,"",,"2013-05-28 11:57:14",5/28/2013,2012
17221,"",,"2013-05-28 11:57:15",5/28/2013,2012
17222,"",,"2013-05-28 11:57:16",5/28/2013,2012
17223,"",,"2013-05-28 11:57:18",5/28/2013,2012
17224,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:19",5/28/2013,2012
17225,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:21",5/28/2013,2012
17226,"",,"2013-05-28 11:57:23",5/28/2013,2012
17227,"",,"2013-05-28 11:57:24",5/28/2013,2012
17228,"",,"2013-05-28 11:57:26",5/28/2013,2012
17229,"",,"2013-05-28 11:57:27",5/28/2013,2012
17230,"",,"2013-05-28 11:57:29",5/28/2013,2012
17231,"",,"2013-05-28 11:57:30",5/28/2013,2012
17232,"",,"2013-05-28 11:57:31",5/28/2013,2012
17233,"",,"2013-05-28 11:57:32",5/28/2013,2012
17234,"",,"2013-05-28 11:57:33",5/28/2013,2012
17246,"",,"2013-05-28 12:11:12",5/28/2013,2012
17247,"",,"2013-05-28 12:11:14",5/28/2013,2012
17248,"",,"2013-05-28 12:11:16",5/28/2013,2012
17249,"",,"2013-05-28 12:11:18",5/28/2013,2012
17250,"",,"2013-05-28 12:11:20",5/28/2013,2012
17251,"",,"2013-05-28 12:11:22",5/28/2013,2012
17252,"",,"2013-05-28 12:11:24",5/28/2013,2012
17253,"",,"2013-05-28 12:11:26",5/28/2013,2012
17254,"",,"2013-05-28 12:11:28",5/28/2013,2012
17255,"",,"2013-05-28 12:11:30",5/28/2013,2012
17256,"",,"2013-05-28 12:11:32",5/28/2013,2012
17257,"",,"2013-05-28 12:11:34",5/28/2013,2012
17258,"",,"2013-05-28 12:11:36",5/28/2013,2012
17259,"",,"2013-05-28 12:11:37",5/28/2013,2012
17260,"",,"2013-05-28 12:11:39",5/28/2013,2012
17261,"",,"2013-05-28 12:11:41",5/28/2013,2012
17262,"",,"2013-05-28 12:11:43",5/28/2013,2012
17263,"",,"2013-05-28 12:11:45",5/28/2013,2012
17264,"",,"2013-05-28 12:11:47",5/28/2013,2012
17265,"",,"2013-05-28 12:11:50",5/28/2013,2012
17266,"",,"2013-05-28 12:11:52",5/28/2013,2012
17267,"",,"2013-05-28 12:11:54",5/28/2013,2012
17268,"",,"2013-05-28 12:11:55",5/28/2013,2012
17269,"",,"2013-05-28 12:11:57",5/28/2013,2012
17270,"",,"2013-05-28 12:11:59",5/28/2013,2012
17271,"",,"2013-05-28 12:12:01",5/28/2013,2012
17272,"",,"2013-05-28 12:12:03",5/28/2013,2012
17273,"",,"2013-05-28 12:12:05",5/28/2013,2012
17274,"",,"2013-05-28 12:12:06",5/28/2013,2012
17275,"",,"2013-05-28 12:12:08",5/28/2013,2012
17276,"",,"2013-05-28 12:12:10",5/28/2013,2012
17277,"",,"2013-05-28 12:12:12",5/28/2013,2012
17278,"",,"2013-05-28 12:12:14",5/28/2013,2012
17279,"",,"2013-05-28 12:12:16",5/28/2013,2012
17280,"",,"2013-05-28 12:12:18",5/28/2013,2012
17281,"",,"2013-05-28 12:12:20",5/28/2013,2012
17282,"",,"2013-05-28 12:12:22",5/28/2013,2012
17283,"",,"2013-05-28 12:12:24",5/28/2013,2012
17284,"",,"2013-05-28 12:12:25",5/28/2013,2012
17285,"",,"2013-05-28 12:12:27",5/28/2013,2012
17286,"",,"2013-05-28 12:12:29",5/28/2013,2012
17287,"",,"2013-05-28 12:12:31",5/28/2013,2012
17288,"",,"2013-05-28 12:12:33",5/28/2013,2012
17298,"",,"2013-05-28 12:46:08",5/28/2013,2012
17299,"",,"2013-05-28 12:46:11",5/28/2013,2012
17300,"",,"2013-05-28 12:46:13",5/28/2013,2012
17301,"",,"2013-05-28 12:46:15",5/28/2013,2012
17302,"",,"2013-05-28 12:46:16",5/28/2013,2012
17303,"",,"2013-05-28 12:46:17",5/28/2013,2012
17304,"",,"2013-05-28 12:46:18",5/28/2013,2012
17305,"",,"2013-05-28 12:46:19",5/28/2013,2012
17306,"",,"2013-05-28 12:46:20",5/28/2013,2012
17307,"",,"2013-05-28 12:46:21",5/28/2013,2012
17308,"",,"2013-05-28 12:46:22",5/28/2013,2012
17309,"",,"2013-05-28 12:46:23",5/28/2013,2012
17310,"",,"2013-05-28 12:46:24",5/28/2013,2012
17311,"",,"2013-05-28 12:46:25",5/28/2013,2012
17312,"",,"2013-05-28 12:46:26",5/28/2013,2012
17313,"",,"2013-05-28 12:46:27",5/28/2013,2012
17314,"",,"2013-05-28 12:46:27",5/28/2013,2012
17315,"",,"2013-05-28 12:46:28",5/28/2013,2012
17316,"",,"2013-05-28 12:46:29",5/28/2013,2012
17317,"",,"2013-05-28 12:46:30",5/28/2013,2012
17318,"",,"2013-05-28 12:46:31",5/28/2013,2012
17319,"",,"2013-05-28 12:46:32",5/28/2013,2012
17320,"",,"2013-05-28 12:46:33",5/28/2013,2012
17321,"",,"2013-05-28 12:46:34",5/28/2013,2012
17322,"",,"2013-05-28 12:46:35",5/28/2013,2012
17323,"",,"2013-05-28 12:46:36",5/28/2013,2012
17324,"",,"2013-05-28 12:46:38",5/28/2013,2012
17325,"",,"2013-05-28 12:46:39",5/28/2013,2012
17326,"",,"2013-05-28 12:46:40",5/28/2013,2012
17333,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:09",5/28/2013,2012
17334,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:11",5/28/2013,2012
17335,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:20",5/28/2013,2012
17336,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:21",5/28/2013,2012
17337,"",,"2013-05-28 13:29:09",5/28/2013,2012
17338,"",,"2013-05-28 13:29:11",5/28/2013,2012
17339,"",,"2013-05-28 13:29:12",5/28/2013,2012
17340,"",,"2013-05-28 13:29:13",5/28/2013,2012
17341,"",,"2013-05-28 13:29:14",5/28/2013,2012
17458,"",,"2013-05-28 13:46:11",5/28/2013,2012
17459,"",,"2013-05-28 13:46:12",5/28/2013,2012
17460,"",,"2013-05-28 13:48:10",5/28/2013,2012
17461,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 13:48:11",5/28/2013,2012
17462,"",,"2013-05-28 13:48:12",5/28/2013,2012
17463,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 13:48:13",5/28/2013,2012
17464,"",,"2013-05-28 13:49:07",5/28/2013,2012
17465,"",,"2013-05-28 13:49:09",5/28/2013,2012
17477,"",,"2013-05-28 14:20:11",5/28/2013,2012
17478,"",,"2013-05-28 14:20:14",5/28/2013,2012
17479,"",,"2013-05-28 14:27:08",5/28/2013,2012
17480,"",,"2013-05-28 14:27:09",5/28/2013,2012
17481,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:10",5/28/2013,2012
17482,"",,"2013-05-28 14:27:11",5/28/2013,2012
17483,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:12",5/28/2013,2012
17484,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:13",5/28/2013,2012
17485,"",,"2013-05-28 14:27:14",5/28/2013,2012
17486,"",,"2013-05-28 14:27:14",5/28/2013,2012
17487,"",,"2013-05-28 14:27:15",5/28/2013,2012
17488,"",,"2013-05-28 14:27:16",5/28/2013,2012
17489,"",,"2013-05-28 14:27:17",5/28/2013,2012
17490,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:18",5/28/2013,2012
17491,"",,"2013-05-28 14:27:19",5/28/2013,2012
17492,"",,"2013-05-28 14:27:20",5/28/2013,2012
17493,"",,"2013-05-28 14:27:21",5/28/2013,2012
17494,"",,"2013-05-28 14:27:21",5/28/2013,2012
17495,"",,"2013-05-28 14:27:22",5/28/2013,2012
17496,"",,"2013-05-28 14:27:23",5/28/2013,2012
17497,"",,"2013-05-28 14:27:24",5/28/2013,2012
17498,"",,"2013-05-28 14:27:25",5/28/2013,2012
17499,"",,"2013-05-28 14:27:26",5/28/2013,2012
17500,"",,"2013-05-28 14:27:27",5/28/2013,2012
17501,"",,"2013-05-28 14:27:28",5/28/2013,2012
17502,"",,"2013-05-28 14:27:28",5/28/2013,2012
17503,"",,"2013-05-28 14:27:29",5/28/2013,2012
17504,"",,"2013-05-28 14:27:30",5/28/2013,2012
17505,"",,"2013-05-28 14:27:31",5/28/2013,2012
17506,"",,"2013-05-28 14:27:32",5/28/2013,2012
17507,"",,"2013-05-28 14:27:33",5/28/2013,2012
17508,"",,"2013-05-28 14:27:33",5/28/2013,2012
17509,"",,"2013-05-28 14:27:34",5/28/2013,2012
17510,"",,"2013-05-28 14:27:35",5/28/2013,2012
17511,"",,"2013-05-28 14:27:36",5/28/2013,2012
17512,"",,"2013-05-28 14:27:37",5/28/2013,2012
17513,"",,"2013-05-28 14:27:38",5/28/2013,2012
17514,"",,"2013-05-28 14:27:39",5/28/2013,2012
17515,"",,"2013-05-28 14:27:40",5/28/2013,2012
17516,"",,"2013-05-28 14:27:40",5/28/2013,2012
17517,"",,"2013-05-28 14:27:41",5/28/2013,2012
17518,"",,"2013-05-28 14:27:42",5/28/2013,2012
17519,"",,"2013-05-28 14:27:43",5/28/2013,2012
17520,"",,"2013-05-28 14:27:44",5/28/2013,2012
17521,"",,"2013-05-28 14:27:45",5/28/2013,2012
17522,"",,"2013-05-28 14:27:46",5/28/2013,2012
17523,"",,"2013-05-28 14:27:47",5/28/2013,2012
17524,"",,"2013-05-28 14:27:48",5/28/2013,2012
17525,"",,"2013-05-28 14:27:49",5/28/2013,2012
17526,"",,"2013-05-28 14:27:50",5/28/2013,2012
17527,"",,"2013-05-28 14:27:51",5/28/2013,2012
17528,"",,"2013-05-28 14:27:52",5/28/2013,2012
17529,"",,"2013-05-28 14:27:53",5/28/2013,2012
17530,"",,"2013-05-28 14:27:54",5/28/2013,2012
17531,"",,"2013-05-28 14:27:54",5/28/2013,2012
17543,"",,"2013-05-28 15:15:30",5/28/2013,2012
17544,"",,"2013-05-28 15:15:31",5/28/2013,2012
17545,"",,"2013-05-28 15:17:08",5/28/2013,2012
17546,"",,"2013-05-28 15:17:09",5/28/2013,2012
17547,"",,"2013-05-28 15:17:11",5/28/2013,2012
17548,"",,"2013-05-28 15:17:12",5/28/2013,2012
17558,"",,"2013-05-28 15:46:10",5/28/2013,2012
17559,"",,"2013-05-28 15:46:11",5/28/2013,2012
17560,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:15",5/28/2013,2012
17561,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:17",5/28/2013,2012
17562,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:19",5/28/2013,2012
17565,"",,"2013-05-28 15:46:28",5/28/2013,2012
17566,"",,"2013-05-28 15:46:29",5/28/2013,2012
17624,"",,"2013-05-28 15:47:38",5/28/2013,2012
17625,"",,"2013-05-28 15:47:39",5/28/2013,2012
17626,"",,"2013-05-28 15:47:40",5/28/2013,2012
17701,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 15:59:10",5/28/2013,2012
17702,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 15:59:11",5/28/2013,2012
17708,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:00:14",5/28/2013,2012
17709,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:00:16",5/28/2013,2012
17710,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:11",5/28/2013,2012
17711,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:13",5/28/2013,2012
17712,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:19",5/28/2013,2012
17713,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:21",5/28/2013,2012
17716,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:02:17",5/28/2013,2012
17717,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:02:19",5/28/2013,2012
17718,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:02:24",5/28/2013,2012
17719,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:02:26",5/28/2013,2012
17725,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:05:15",5/28/2013,2012
17726,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:05:17",5/28/2013,2012
17727,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:08",5/28/2013,2012
17728,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:10",5/28/2013,2012
17729,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:14",5/28/2013,2012
17730,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:14",5/28/2013,2012
17735,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:07:16",5/28/2013,2012
17736,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:07:17",5/28/2013,2012
17737,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:08:08",5/28/2013,2012
17738,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:08:09",5/28/2013,2012
17739,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:08:12",5/28/2013,2012
17740,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:08:13",5/28/2013,2012
17741,"",,"2013-05-28 16:08:15",5/28/2013,2012
17742,"",,"2013-05-28 16:08:17",5/28/2013,2012
17743,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:07",5/28/2013,2012
17744,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:08",5/28/2013,2012
17745,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:11",5/28/2013,2012
17746,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:12",5/28/2013,2012
17747,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:15",5/28/2013,2012
17748,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:16",5/28/2013,2012
17749,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:11",5/28/2013,2012
17750,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:14",5/28/2013,2012
17751,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:15",5/28/2013,2012
17752,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:17",5/28/2013,2012
17753,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:19",5/28/2013,2012
17754,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:10:30",5/28/2013,2012
17755,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:10:32",5/28/2013,2012
17756,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:37",5/28/2013,2012
17757,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:39",5/28/2013,2012
17758,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:12:11",5/28/2013,2012
17759,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:12:13",5/28/2013,2012
17760,"",,"2013-05-28 16:12:19",5/28/2013,2012
17761,"",,"2013-05-28 16:12:20",5/28/2013,2012
17762,"",,"2013-05-28 16:12:22",5/28/2013,2012
17763,"",,"2013-05-28 16:15:12",5/28/2013,2012
17764,"",,"2013-05-28 16:15:17",5/28/2013,2012
17765,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:15:22",5/28/2013,2012
17766,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:15:27",5/28/2013,2012
17767,"",,"2013-05-28 16:15:32",5/28/2013,2012
17768,"",,"2013-05-28 16:15:37",5/28/2013,2012
17769,"",,"2013-05-28 16:15:42",5/28/2013,2012
17770,"",,"2013-05-28 16:15:47",5/28/2013,2012
17771,"",,"2013-05-28 16:15:51",5/28/2013,2012
17772,"",,"2013-05-28 16:15:56",5/28/2013,2012
17773,"",,"2013-05-28 16:16:01",5/28/2013,2012
17774,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:05",5/28/2013,2012
17775,"",,"2013-05-28 16:16:10",5/28/2013,2012
17776,"",,"2013-05-28 16:16:13",5/28/2013,2012
17777,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:14",5/28/2013,2012
17778,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:16",5/28/2013,2012
17779,"",,"2013-05-28 16:16:16",5/28/2013,2012
17780,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:18",5/28/2013,2012
17781,"",,"2013-05-28 16:16:19",5/28/2013,2012
17782,"",,"2013-05-28 16:16:20",5/28/2013,2012
17783,"",,"2013-05-28 16:16:21",5/28/2013,2012
17784,"",,"2013-05-28 16:16:22",5/28/2013,2012
17785,"",,"2013-05-28 16:16:23",5/28/2013,2012
17786,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:24",5/28/2013,2012
17787,"",,"2013-05-28 16:16:25",5/28/2013,2012
17788,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:25",5/28/2013,2012
17789,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:26",5/28/2013,2012
17790,"",,"2013-05-28 16:16:27",5/28/2013,2012
17791,"",,"2013-05-28 16:16:28",5/28/2013,2012
17792,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:29",5/28/2013,2012
17793,"",,"2013-05-28 16:16:30",5/28/2013,2012
17794,"",,"2013-05-28 16:16:31",5/28/2013,2012
17795,"",,"2013-05-28 16:16:32",5/28/2013,2012
17796,"",,"2013-05-28 16:16:32",5/28/2013,2012
17797,"",,"2013-05-28 16:16:33",5/28/2013,2012
17798,"",,"2013-05-28 16:16:34",5/28/2013,2012
17799,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:35",5/28/2013,2012
17800,"",,"2013-05-28 16:16:36",5/28/2013,2012
17801,"",,"2013-05-28 16:16:37",5/28/2013,2012
17802,"",,"2013-05-28 16:16:38",5/28/2013,2012
17803,"",,"2013-05-28 16:16:39",5/28/2013,2012
17804,"",,"2013-05-28 16:16:40",5/28/2013,2012
17805,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:41",5/28/2013,2012
17806,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:42",5/28/2013,2012
17807,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:43",5/28/2013,2012
17808,"",,"2013-05-28 16:16:44",5/28/2013,2012
17809,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:45",5/28/2013,2012
17810,"",,"2013-05-28 16:16:46",5/28/2013,2012
17811,"",,"2013-05-28 16:16:49",5/28/2013,2012
17812,"",,"2013-05-28 16:16:50",5/28/2013,2012
17813,"",,"2013-05-28 16:16:51",5/28/2013,2012
17816,"",,"2013-05-28 16:17:35",5/28/2013,2012
17817,"",,"2013-05-28 16:17:36",5/28/2013,2012
17818,"",,"2013-05-28 16:18:10",5/28/2013,2012
17819,"",,"2013-05-28 16:18:11",5/28/2013,2012
17820,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:19:09",5/28/2013,2012
17821,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:19:09",5/28/2013,2012
17822,"",,"2013-05-28 16:19:10",5/28/2013,2012
17823,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:08",5/28/2013,2012
17824,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance","2013-05-28 16:21:10",5/28/2013,2012
17825,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:12",5/28/2013,2012
17826,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:14",5/28/2013,2012
17829,"",,"2013-05-28 16:27:10",5/28/2013,2012
17830,"",,"2013-05-28 16:27:12",5/28/2013,2012
17841,"",,"2013-05-28 16:40:08",5/28/2013,2012
17842,"",,"2013-05-28 16:40:10",5/28/2013,2012
17843,"",,"2013-05-28 16:40:12",5/28/2013,2012
17844,"",,"2013-05-28 16:40:14",5/28/2013,2012
17845,"",,"2013-05-28 16:40:16",5/28/2013,2012
17846,"",,"2013-05-28 16:40:18",5/28/2013,2012
17847,"",,"2013-05-28 16:40:19",5/28/2013,2012
17848,"",,"2013-05-28 16:40:21",5/28/2013,2012
17849,"",,"2013-05-28 16:40:23",5/28/2013,2012
17850,"",,"2013-05-28 16:40:25",5/28/2013,2012
17851,"",,"2013-05-28 16:40:27",5/28/2013,2012
17852,"",,"2013-05-28 16:40:29",5/28/2013,2012
17853,"",,"2013-05-28 16:40:31",5/28/2013,2012
17854,"",,"2013-05-28 16:40:32",5/28/2013,2012
17855,"",,"2013-05-28 16:40:34",5/28/2013,2012
17856,"",,"2013-05-28 16:40:36",5/28/2013,2012
17857,"",,"2013-05-28 16:40:38",5/28/2013,2012
17858,"",,"2013-05-28 16:40:40",5/28/2013,2012
17859,"",,"2013-05-28 16:40:42",5/28/2013,2012
17860,"",,"2013-05-28 16:40:44",5/28/2013,2012
17861,"",,"2013-05-28 16:40:46",5/28/2013,2012
17862,"",,"2013-05-28 16:40:48",5/28/2013,2012
17863,"",,"2013-05-28 16:40:50",5/28/2013,2012
17864,"",,"2013-05-28 16:40:52",5/28/2013,2012
17865,"",,"2013-05-28 16:40:54",5/28/2013,2012
17866,"",,"2013-05-28 16:40:55",5/28/2013,2012
17867,"",,"2013-05-28 16:40:57",5/28/2013,2012
17868,"",,"2013-05-28 16:40:59",5/28/2013,2012
17869,"",,"2013-05-28 16:41:01",5/28/2013,2012
17870,"",,"2013-05-28 16:41:03",5/28/2013,2012
17871,"",,"2013-05-28 16:41:05",5/28/2013,2012
17872,"",,"2013-05-28 16:41:07",5/28/2013,2012
17873,"",,"2013-05-28 16:41:09",5/28/2013,2012
17874,"",,"2013-05-28 16:41:10",5/28/2013,2012
17875,"",,"2013-05-28 16:41:13",5/28/2013,2012
17876,"",,"2013-05-28 16:41:14",5/28/2013,2012
17877,"",,"2013-05-28 16:41:16",5/28/2013,2012
17878,"",,"2013-05-28 16:41:18",5/28/2013,2012
17879,"",,"2013-05-28 16:41:20",5/28/2013,2012
17880,"",,"2013-05-28 16:41:22",5/28/2013,2012
17881,"",,"2013-05-28 16:41:24",5/28/2013,2012
17882,"",,"2013-05-28 16:41:26",5/28/2013,2012
17883,"",,"2013-05-28 16:41:28",5/28/2013,2012
17884,"",,"2013-05-28 16:41:30",5/28/2013,2012
17885,"",,"2013-05-28 16:41:32",5/28/2013,2012
17890,"The current address on file is used to contact the subscribers via letter if their check has not been cashed within 90 days of disbursement.","In a letter sent to the subscriber after 90 days, the subscriber is asked to contact Optima in writing to ask to reissue the check. At that time, the check will be disbursed.","2013-05-28 16:53:07",5/28/2013,2012
17891,"The current address on file is used to contact the subscribers via letter if their check has not been cashed within 90 days of disbursement. We will make another attempt, and then send a final","In a letter sent to the subscriber after 90 days, the subscriber is asked to contact Optima in writing to ask to reissue the check. At that time, the check will be disbursed.","2013-05-28 16:53:09",5/28/2013,2012
17892,"",,"2013-05-28 16:57:08",5/28/2013,2012
17893,"",,"2013-05-28 16:57:09",5/28/2013,2012
17897,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-28 17:02:13",5/28/2013,2012
17898,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-28 17:02:17",5/28/2013,2012
17920,"",,"2013-05-28 17:40:11",5/28/2013,2012
17921,"N/A","N/A","2013-05-28 17:40:13",5/28/2013,2012
17954,"",,"2013-05-28 17:55:14",5/28/2013,2012
17955,"",,"2013-05-28 17:55:17",5/28/2013,2012
17961,"",,"2013-05-28 17:59:10",5/28/2013,2012
17962,"",,"2013-05-28 17:59:11",5/28/2013,2012
17963,"If checks are returned our membership and patient systems are searched to determine if an updated address is available.  If one is located, address is updated and check resent with new cover letter.  If an updated address is not found, then we attempt to call the subscriber using either their home phone or work phone number per our membership system.  We attempt to phone the subscriber three times, once every week, if the phone number is valid.  If no valid phone number is found then our workflow management system is searched for other addresses or phone numbers.  If an alternative address or phone number is found, then our records are updated and the check is resent or we attempt to contact the subscriber by phone.","We execute a good faith effort to locate subscribers.  Since the dormancy period of unclaimed property has not yet elapsed, the escheating of the checks is pending.","2013-05-28 18:09:07",5/28/2013,2012
17964,"",,"2013-05-28 18:09:08",5/28/2013,2012
17965,"",,"2013-05-28 18:09:09",5/28/2013,2012
17966,"",,"2013-05-28 18:09:10",5/28/2013,2012
17967,"If checks are returned our membership and patient systems are searched to determine if an updated address is available.  If one is located, address is updated and check resent with new cover letter.  If an updated address is not found, then we attempt to call the subscriber using either their home phone or work phone number per our membership system.  We attempt to phone the subscriber three times, once every week, if the phone number is valid.  If no valid phone number is found then our workflow management system is searched for other addresses or phone numbers.  If an alternative address or phone number is found, then our records are updated and the check is resent or we attempt to contact the subscriber by phone.","We execute a good faith effort to locate subscribers.  Since the dormancy period of unclaimed property has not yet elapsed, the escheating of the checks is pending.","2013-05-28 18:09:11",5/28/2013,2012
17968,"",,"2013-05-28 18:09:12",5/28/2013,2012
17969,"",,"2013-05-28 18:09:13",5/28/2013,2012
17970,"",,"2013-05-28 18:09:14",5/28/2013,2012
17971,"",,"2013-05-28 18:09:15",5/28/2013,2012
17972,"",,"2013-05-28 18:09:15",5/28/2013,2012
17973,"",,"2013-05-28 18:09:17",5/28/2013,2012
17974,"",,"2013-05-28 18:09:18",5/28/2013,2012
17975,"",,"2013-05-28 18:09:19",5/28/2013,2012
17976,"",,"2013-05-28 18:09:20",5/28/2013,2012
17987,"",,"2013-05-28 18:17:08",5/28/2013,2012
17988,"",,"2013-05-28 18:17:09",5/28/2013,2012
17989,"",,"2013-05-28 18:17:10",5/28/2013,2012
17990,"",,"2013-05-28 18:17:11",5/28/2013,2012
17991,"",,"2013-05-28 18:17:12",5/28/2013,2012
17992,"",,"2013-05-28 18:17:13",5/28/2013,2012
17993,"",,"2013-05-28 18:17:14",5/28/2013,2012
17994,"",,"2013-05-28 18:17:15",5/28/2013,2012
17995,"",,"2013-05-28 18:17:16",5/28/2013,2012
17996,"",,"2013-05-28 18:17:17",5/28/2013,2012
18002,"",,"2013-05-28 18:30:08",5/28/2013,2012
18003,"",,"2013-05-28 18:30:10",5/28/2013,2012
18033,"",,"2013-05-28 18:41:10",5/28/2013,2012
18034,"",,"2013-05-28 18:41:11",5/28/2013,2012
18104,"",,"2013-05-28 20:13:08",5/28/2013,2012
18105,"",,"2013-05-28 20:13:09",5/28/2013,2012
18106,"",,"2013-05-28 20:13:10",5/28/2013,2012
18107,"",,"2013-05-28 20:13:11",5/28/2013,2012
18108,"",,"2013-05-28 20:13:12",5/28/2013,2012
18109,"",,"2013-05-28 20:13:13",5/28/2013,2012
18110,"",,"2013-05-28 20:13:14",5/28/2013,2012
18111,"",,"2013-05-28 20:13:15",5/28/2013,2012
18112,"",,"2013-05-28 20:13:16",5/28/2013,2012
18113,"",,"2013-05-28 20:13:18",5/28/2013,2012
18114,"",,"2013-05-28 20:13:19",5/28/2013,2012
18115,"",,"2013-05-28 20:13:20",5/28/2013,2012
18116,"",,"2013-05-28 20:13:21",5/28/2013,2012
18117,"",,"2013-05-28 20:13:22",5/28/2013,2012
18118,"",,"2013-05-28 20:13:23",5/28/2013,2012
18119,"",,"2013-05-28 20:13:24",5/28/2013,2012
18120,"",,"2013-05-28 20:13:25",5/28/2013,2012
18121,"",,"2013-05-28 20:13:27",5/28/2013,2012
18122,"",,"2013-05-28 20:13:28",5/28/2013,2012
18123,"",,"2013-05-28 20:13:29",5/28/2013,2012
18124,"",,"2013-05-28 20:13:30",5/28/2013,2012
18125,"",,"2013-05-28 20:13:31",5/28/2013,2012
18126,"",,"2013-05-28 20:13:32",5/28/2013,2012
18127,"",,"2013-05-28 20:13:33",5/28/2013,2012
18128,"",,"2013-05-28 20:13:34",5/28/2013,2012
18129,"",,"2013-05-28 20:13:35",5/28/2013,2012
18130,"",,"2013-05-28 20:13:36",5/28/2013,2012
18131,"",,"2013-05-28 20:13:37",5/28/2013,2012
18132,"",,"2013-05-28 20:13:39",5/28/2013,2012
18133,"",,"2013-05-28 20:13:40",5/28/2013,2012
18134,"",,"2013-05-28 20:13:41",5/28/2013,2012
18135,"",,"2013-05-28 20:13:42",5/28/2013,2012
18136,"",,"2013-05-28 20:13:43",5/28/2013,2012
18137,"",,"2013-05-28 20:13:44",5/28/2013,2012
18138,"",,"2013-05-28 20:13:45",5/28/2013,2012
18139,"",,"2013-05-28 20:13:47",5/28/2013,2012
18140,"",,"2013-05-28 20:13:47",5/28/2013,2012
18141,"",,"2013-05-28 20:13:48",5/28/2013,2012
18142,"",,"2013-05-28 20:13:49",5/28/2013,2012
18143,"",,"2013-05-28 20:13:50",5/28/2013,2012
18144,"",,"2013-05-28 20:13:52",5/28/2013,2012
18145,"",,"2013-05-28 20:13:53",5/28/2013,2012
18146,"",,"2013-05-28 20:13:54",5/28/2013,2012
18147,"",,"2013-05-28 20:13:55",5/28/2013,2012
18148,"",,"2013-05-28 20:13:56",5/28/2013,2012
18149,"",,"2013-05-28 20:13:57",5/28/2013,2012
18150,"",,"2013-05-28 20:13:58",5/28/2013,2012
18151,"",,"2013-05-28 20:13:59",5/28/2013,2012
18152,"",,"2013-05-28 20:14:00",5/28/2013,2012
18153,"",,"2013-05-28 20:14:01",5/28/2013,2012
18154,"",,"2013-05-28 20:14:02",5/28/2013,2012
18155,"",,"2013-05-28 20:14:03",5/28/2013,2012
18156,"Not applicable","Not applicable","2013-05-28 20:17:09",5/28/2013,2012
18157,"Not applicable","Not applicable","2013-05-28 20:17:11",5/28/2013,2012
18161,"",,"2013-05-28 20:25:27",5/28/2013,2012
18162,"",,"2013-05-28 20:25:32",5/28/2013,2012
18163,"",,"2013-05-28 20:25:33",5/28/2013,2012
18164,"",,"2013-05-28 20:25:37",5/28/2013,2012
18165,"",,"2013-05-28 20:25:41",5/28/2013,2012
18166,"",,"2013-05-28 20:25:43",5/28/2013,2012
18167,"",,"2013-05-28 20:25:47",5/28/2013,2012
18168,"",,"2013-05-28 20:25:50",5/28/2013,2012
18169,"",,"2013-05-28 20:25:54",5/28/2013,2012
18170,"",,"2013-05-28 20:25:58",5/28/2013,2012
18171,"",,"2013-05-28 20:26:01",5/28/2013,2012
18172,"",,"2013-05-28 20:26:04",5/28/2013,2012
18173,"",,"2013-05-28 20:26:06",5/28/2013,2012
18174,"",,"2013-05-28 20:26:07",5/28/2013,2012
18175,"",,"2013-05-28 20:26:08",5/28/2013,2012
18176,"",,"2013-05-28 20:26:09",5/28/2013,2012
18177,"",,"2013-05-28 20:26:10",5/28/2013,2012
18178,"",,"2013-05-28 20:26:11",5/28/2013,2012
18179,"",,"2013-05-28 20:26:12",5/28/2013,2012
18180,"",,"2013-05-28 20:26:13",5/28/2013,2012
18181,"",,"2013-05-28 20:26:14",5/28/2013,2012
18182,"",,"2013-05-28 20:26:15",5/28/2013,2012
18183,"",,"2013-05-28 20:26:16",5/28/2013,2012
18184,"",,"2013-05-28 20:26:17",5/28/2013,2012
18185,"",,"2013-05-28 20:26:18",5/28/2013,2012
18186,"",,"2013-05-28 20:26:19",5/28/2013,2012
18187,"",,"2013-05-28 20:26:21",5/28/2013,2012
18188,"",,"2013-05-28 20:26:22",5/28/2013,2012
18189,"",,"2013-05-28 20:26:23",5/28/2013,2012
18190,"",,"2013-05-28 20:26:24",5/28/2013,2012
18191,"",,"2013-05-28 20:26:25",5/28/2013,2012
18192,"",,"2013-05-28 20:26:26",5/28/2013,2012
18193,"",,"2013-05-28 20:26:27",5/28/2013,2012
18194,"",,"2013-05-28 20:26:28",5/28/2013,2012
18195,"",,"2013-05-28 20:26:29",5/28/2013,2012
18196,"",,"2013-05-28 20:26:30",5/28/2013,2012
18197,"",,"2013-05-28 20:26:31",5/28/2013,2012
18198,"",,"2013-05-28 20:26:33",5/28/2013,2012
18199,"",,"2013-05-28 20:26:34",5/28/2013,2012
18200,"",,"2013-05-28 20:26:34",5/28/2013,2012
18201,"",,"2013-05-28 20:26:36",5/28/2013,2012
18202,"",,"2013-05-28 20:26:37",5/28/2013,2012
18203,"",,"2013-05-28 20:26:38",5/28/2013,2012
18204,"",,"2013-05-28 20:26:39",5/28/2013,2012
18205,"",,"2013-05-28 20:26:40",5/28/2013,2012
18206,"",,"2013-05-28 20:45:13",5/28/2013,2012
18207,"",,"2013-05-28 20:45:20",5/28/2013,2012
18208,"",,"2013-05-28 20:45:27",5/28/2013,2012
18215,"",,"2013-05-29 02:27:08",5/29/2013,2012
18216,"",,"2013-05-29 02:27:09",5/29/2013,2012
18217,"",,"2013-05-29 02:27:11",5/29/2013,2012
18218,"",,"2013-05-29 06:57:09",5/29/2013,2012
18219,"",,"2013-05-29 06:57:11",5/29/2013,2012
18220,"N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 07:53:11",5/29/2013,2012
18221,"N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 07:53:17",5/29/2013,2012
18224,"N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 08:09:10",5/29/2013,2012
18225,"N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 08:09:15",5/29/2013,2012
18228,"Not applicable.","Not applicable.","2013-05-29 08:32:08",5/29/2013,2012
18229,"Not applicable.","Not applicable.","2013-05-29 08:32:09",5/29/2013,2012
18230,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If we are unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-29 08:35:08",5/29/2013,2012
18231,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If we are unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-29 08:35:11",5/29/2013,2012
18234,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","2013-05-29 08:46:09",5/29/2013,2012
18235,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","2013-05-29 08:46:10",5/29/2013,2012
18240,"",,"2013-05-29 08:59:14",5/29/2013,2012
18241,"",,"2013-05-29 08:59:15",5/29/2013,2012
18244,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:10",5/29/2013,2012
18245,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:11",5/29/2013,2012
18246,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:12",5/29/2013,2012
18247,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:07",5/29/2013,2012
18248,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:08",5/29/2013,2012
18249,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:09",5/29/2013,2012
18250,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:10",5/29/2013,2012
18262,"",,"2013-05-29 10:27:07",5/29/2013,2012
18263,"",,"2013-05-29 10:27:10",5/29/2013,2012
18264,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, the amount is moved to a liability account, generally after one full calendar year has elapsed from theissue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last known address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and the states' statutory requirements.  As an example, for payees with a New York address, we will publish the names and last known addresses of those payees whose uncashed checks are $50.00 or greater in April of the year that it is due for escheatment and then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-29 10:31:08",5/29/2013,2012
18265,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, the amount is moved to a liability account, generally after one full calendar year has elapsed from theissue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last known address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and the states' statutory requirements.  As an example, for payees with a New York address, we will publish the names and last known addresses of those payees whose uncashed checks are $50.00 or greater in April of the year that it is due for escheatment and then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-29 10:31:10",5/29/2013,2012
18266,"",,"2013-05-29 10:32:08",5/29/2013,2012
18267,"",,"2013-05-29 10:32:10",5/29/2013,2012
18268,"",,"2013-05-29 10:32:12",5/29/2013,2012
18269,"",,"2013-05-29 10:32:14",5/29/2013,2012
18270,"",,"2013-05-29 10:32:16",5/29/2013,2012
18271,"",,"2013-05-29 10:32:18",5/29/2013,2012
18272,"",,"2013-05-29 10:32:20",5/29/2013,2012
18273,"",,"2013-05-29 10:32:22",5/29/2013,2012
18274,"",,"2013-05-29 10:32:34",5/29/2013,2012
18275,"",,"2013-05-29 10:32:35",5/29/2013,2012
18331,"",,"2013-05-29 10:43:14",5/29/2013,2012
18332,"",,"2013-05-29 10:43:16",5/29/2013,2012
18390,"",,"2013-05-29 11:02:10",5/29/2013,2012
18391,"",,"2013-05-29 11:02:12",5/29/2013,2012
18392,"",,"2013-05-29 11:02:15",5/29/2013,2012
18393,"",,"2013-05-29 11:02:19",5/29/2013,2012
18394,"",,"2013-05-29 11:02:22",5/29/2013,2012
18395,"",,"2013-05-29 11:02:27",5/29/2013,2012
18396,"",,"2013-05-29 11:02:31",5/29/2013,2012
18397,"",,"2013-05-29 11:02:34",5/29/2013,2012
18398,"",,"2013-05-29 11:02:35",5/29/2013,2012
18399,"",,"2013-05-29 11:02:36",5/29/2013,2012
18400,"",,"2013-05-29 11:02:36",5/29/2013,2012
18401,"",,"2013-05-29 11:02:38",5/29/2013,2012
18402,"",,"2013-05-29 11:02:39",5/29/2013,2012
18403,"",,"2013-05-29 11:02:40",5/29/2013,2012
18404,"",,"2013-05-29 11:02:41",5/29/2013,2012
18405,"",,"2013-05-29 11:02:42",5/29/2013,2012
18406,"",,"2013-05-29 11:02:43",5/29/2013,2012
18407,"",,"2013-05-29 11:02:44",5/29/2013,2012
18408,"",,"2013-05-29 11:02:45",5/29/2013,2012
18409,"",,"2013-05-29 11:02:46",5/29/2013,2012
18410,"",,"2013-05-29 11:02:47",5/29/2013,2012
18411,"",,"2013-05-29 11:02:47",5/29/2013,2012
18412,"",,"2013-05-29 11:02:48",5/29/2013,2012
18413,"",,"2013-05-29 11:02:49",5/29/2013,2012
18414,"",,"2013-05-29 11:02:50",5/29/2013,2012
18415,"",,"2013-05-29 11:02:51",5/29/2013,2012
18416,"",,"2013-05-29 11:02:52",5/29/2013,2012
18417,"",,"2013-05-29 11:02:53",5/29/2013,2012
18418,"",,"2013-05-29 11:02:54",5/29/2013,2012
18419,"",,"2013-05-29 11:02:55",5/29/2013,2012
18420,"",,"2013-05-29 11:02:58",5/29/2013,2012
18421,"",,"2013-05-29 11:03:01",5/29/2013,2012
18422,"",,"2013-05-29 11:03:06",5/29/2013,2012
18423,"",,"2013-05-29 11:03:10",5/29/2013,2012
18424,"",,"2013-05-29 11:03:15",5/29/2013,2012
18425,"",,"2013-05-29 11:03:19",5/29/2013,2012
18426,"",,"2013-05-29 11:03:21",5/29/2013,2012
18427,"",,"2013-05-29 11:03:22",5/29/2013,2012
18428,"",,"2013-05-29 11:03:23",5/29/2013,2012
18429,"",,"2013-05-29 11:03:25",5/29/2013,2012
18430,"",,"2013-05-29 11:03:29",5/29/2013,2012
18431,"",,"2013-05-29 11:03:33",5/29/2013,2012
18432,"",,"2013-05-29 11:03:35",5/29/2013,2012
18433,"",,"2013-05-29 11:03:37",5/29/2013,2012
18434,"",,"2013-05-29 11:03:41",5/29/2013,2012
18435,"",,"2013-05-29 11:03:45",5/29/2013,2012
18436,"",,"2013-05-29 11:03:49",5/29/2013,2012
18437,"",,"2013-05-29 11:03:52",5/29/2013,2012
18438,"",,"2013-05-29 11:03:56",5/29/2013,2012
18439,"",,"2013-05-29 11:04:00",5/29/2013,2012
18440,"",,"2013-05-29 11:04:04",5/29/2013,2012
18441,"",,"2013-05-29 11:04:07",5/29/2013,2012
18442,"",,"2013-05-29 11:04:11",5/29/2013,2012
18446,"For undeliverable and returned checks, the account specialist is to verify in source systems that no updated address information is available. If no updated address information is available the account specialist contacts the account manager, broker, or group in an effort to locate the new address.","Once rebate checks are determined to be unclaimed the rebate checks will be escheated to the State of Tennessee after three years in accordance with the escheatment and due diligence provisions as defined by Tennessee Rule 1700-2-1-19.","2013-05-29 11:10:10",5/29/2013,2012
18447,"For undeliverable and returned checks, the account specialist is to verify in source systems that no updated address information is available. If no updated address information is available the account specialist contacts the account manager, broker, or group in an effort to locate the new address.","Once rebate checks are determined to be unclaimed the rebate checks will be escheated to the State of Tennessee after three years in accordance with the escheatment and due diligence provisions as defined by Tennessee Rule 1700-2-1-19.","2013-05-29 11:10:11",5/29/2013,2012
18491,"",,"2013-05-29 11:29:07",5/29/2013,2012
18492,"",,"2013-05-29 11:29:08",5/29/2013,2012
18550,"",,"2013-05-29 11:52:08",5/29/2013,2012
18551,"",,"2013-05-29 11:52:10",5/29/2013,2012
18563,"",,"2013-05-29 12:05:08",5/29/2013,2012
18564,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 12:05:10",5/29/2013,2012
18565,"",,"2013-05-29 12:07:08",5/29/2013,2012
18566,"",,"2013-05-29 12:07:09",5/29/2013,2012
18567,"",,"2013-05-29 12:07:10",5/29/2013,2012
18627,"",,"2013-05-29 12:19:40",5/29/2013,2012
18628,"",,"2013-05-29 12:19:41",5/29/2013,2012
18631,"",,"2013-05-29 12:21:12",5/29/2013,2012
18632,"",,"2013-05-29 12:21:13",5/29/2013,2012
18633,"",,"2013-05-29 12:21:14",5/29/2013,2012
18634,"",,"2013-05-29 12:21:15",5/29/2013,2012
18635,"",,"2013-05-29 12:21:17",5/29/2013,2012
18636,"",,"2013-05-29 12:21:18",5/29/2013,2012
18637,"",,"2013-05-29 12:21:19",5/29/2013,2012
18638,"",,"2013-05-29 12:21:20",5/29/2013,2012
18639,"",,"2013-05-29 12:21:21",5/29/2013,2012
18640,"",,"2013-05-29 12:21:23",5/29/2013,2012
18641,"",,"2013-05-29 12:21:25",5/29/2013,2012
18642,"",,"2013-05-29 12:21:29",5/29/2013,2012
18643,"",,"2013-05-29 12:21:32",5/29/2013,2012
18644,"",,"2013-05-29 12:21:34",5/29/2013,2012
18645,"",,"2013-05-29 12:21:39",5/29/2013,2012
18646,"",,"2013-05-29 12:21:41",5/29/2013,2012
18647,"",,"2013-05-29 12:21:43",5/29/2013,2012
18648,"",,"2013-05-29 12:21:46",5/29/2013,2012
18649,"",,"2013-05-29 12:21:47",5/29/2013,2012
18650,"",,"2013-05-29 12:21:49",5/29/2013,2012
18651,"",,"2013-05-29 12:21:50",5/29/2013,2012
18652,"",,"2013-05-29 12:21:52",5/29/2013,2012
18653,"",,"2013-05-29 12:21:52",5/29/2013,2012
18654,"",,"2013-05-29 12:21:54",5/29/2013,2012
18655,"",,"2013-05-29 12:21:55",5/29/2013,2012
18656,"",,"2013-05-29 12:21:57",5/29/2013,2012
18657,"",,"2013-05-29 12:22:02",5/29/2013,2012
18658,"",,"2013-05-29 12:22:04",5/29/2013,2012
18659,"",,"2013-05-29 12:22:05",5/29/2013,2012
18660,"",,"2013-05-29 12:22:06",5/29/2013,2012
18661,"",,"2013-05-29 12:22:08",5/29/2013,2012
18662,"",,"2013-05-29 12:22:09",5/29/2013,2012
18663,"",,"2013-05-29 12:22:13",5/29/2013,2012
18664,"",,"2013-05-29 12:22:15",5/29/2013,2012
18665,"",,"2013-05-29 12:22:18",5/29/2013,2012
18666,"",,"2013-05-29 12:22:21",5/29/2013,2012
18667,"",,"2013-05-29 12:22:23",5/29/2013,2012
18668,"",,"2013-05-29 12:22:26",5/29/2013,2012
18669,"",,"2013-05-29 12:22:30",5/29/2013,2012
18670,"",,"2013-05-29 12:22:34",5/29/2013,2012
18671,"",,"2013-05-29 12:23:25",5/29/2013,2012
18672,"",,"2013-05-29 12:23:27",5/29/2013,2012
18677,"",,"2013-05-29 12:31:08",5/29/2013,2012
18678,"",,"2013-05-29 12:31:10",5/29/2013,2012
18681,"",,"2013-05-29 12:35:10",5/29/2013,2012
18682,"",,"2013-05-29 12:35:13",5/29/2013,2012
18683,"",,"2013-05-29 12:35:17",5/29/2013,2012
18684,"",,"2013-05-29 12:35:29",5/29/2013,2012
18685,"",,"2013-05-29 12:35:32",5/29/2013,2012
18686,"",,"2013-05-29 12:35:34",5/29/2013,2012
18687,"",,"2013-05-29 12:35:37",5/29/2013,2012
18688,"",,"2013-05-29 12:35:40",5/29/2013,2012
18689,"",,"2013-05-29 12:35:42",5/29/2013,2012
18690,"",,"2013-05-29 12:35:44",5/29/2013,2012
18691,"",,"2013-05-29 12:35:46",5/29/2013,2012
18692,"",,"2013-05-29 12:35:48",5/29/2013,2012
18693,"",,"2013-05-29 12:35:50",5/29/2013,2012
18694,"",,"2013-05-29 12:35:52",5/29/2013,2012
18695,"",,"2013-05-29 12:35:54",5/29/2013,2012
18696,"",,"2013-05-29 12:35:55",5/29/2013,2012
18697,"",,"2013-05-29 12:35:58",5/29/2013,2012
18698,"",,"2013-05-29 12:36:00",5/29/2013,2012
18699,"",,"2013-05-29 12:36:02",5/29/2013,2012
18700,"",,"2013-05-29 12:36:04",5/29/2013,2012
18701,"",,"2013-05-29 12:36:05",5/29/2013,2012
18702,"",,"2013-05-29 12:36:06",5/29/2013,2012
18703,"",,"2013-05-29 12:36:07",5/29/2013,2012
18704,"",,"2013-05-29 12:36:08",5/29/2013,2012
18705,"",,"2013-05-29 12:36:09",5/29/2013,2012
18706,"",,"2013-05-29 12:36:10",5/29/2013,2012
18707,"",,"2013-05-29 12:36:11",5/29/2013,2012
18708,"",,"2013-05-29 12:36:12",5/29/2013,2012
18709,"",,"2013-05-29 12:36:13",5/29/2013,2012
18710,"",,"2013-05-29 12:36:13",5/29/2013,2012
18711,"",,"2013-05-29 12:36:14",5/29/2013,2012
18712,"",,"2013-05-29 12:36:15",5/29/2013,2012
18713,"",,"2013-05-29 12:36:16",5/29/2013,2012
18714,"",,"2013-05-29 12:36:17",5/29/2013,2012
18715,"",,"2013-05-29 12:36:18",5/29/2013,2012
18716,"",,"2013-05-29 12:36:19",5/29/2013,2012
18717,"",,"2013-05-29 12:36:21",5/29/2013,2012
18718,"",,"2013-05-29 12:36:22",5/29/2013,2012
18719,"",,"2013-05-29 12:36:23",5/29/2013,2012
18720,"",,"2013-05-29 12:36:24",5/29/2013,2012
18721,"",,"2013-05-29 12:36:25",5/29/2013,2012
18722,"",,"2013-05-29 12:36:27",5/29/2013,2012
18723,"",,"2013-05-29 12:36:27",5/29/2013,2012
18724,"",,"2013-05-29 12:36:29",5/29/2013,2012
18725,"",,"2013-05-29 12:36:31",5/29/2013,2012
18726,"",,"2013-05-29 12:36:32",5/29/2013,2012
18727,"",,"2013-05-29 12:36:33",5/29/2013,2012
18728,"",,"2013-05-29 12:36:34",5/29/2013,2012
18729,"",,"2013-05-29 12:36:36",5/29/2013,2012
18730,"",,"2013-05-29 12:36:37",5/29/2013,2012
18731,"",,"2013-05-29 12:36:38",5/29/2013,2012
18732,"",,"2013-05-29 12:36:39",5/29/2013,2012
18733,"",,"2013-05-29 12:36:40",5/29/2013,2012
18734,"",,"2013-05-29 12:36:41",5/29/2013,2012
18735,"",,"2013-05-29 12:36:42",5/29/2013,2012
18755,"",,"2013-05-29 12:54:10",5/29/2013,2012
18756,"",,"2013-05-29 12:54:14",5/29/2013,2012
18757,"",,"2013-05-29 12:56:10",5/29/2013,2012
18758,"",,"2013-05-29 12:56:12",5/29/2013,2012
18761,"",,"2013-05-29 12:59:09",5/29/2013,2012
18762,"",,"2013-05-29 12:59:10",5/29/2013,2012
18763,"",,"2013-05-29 12:59:11",5/29/2013,2012
18764,"",,"2013-05-29 12:59:12",5/29/2013,2012
18765,"",,"2013-05-29 12:59:13",5/29/2013,2012
18766,"",,"2013-05-29 12:59:14",5/29/2013,2012
18767,"",,"2013-05-29 12:59:15",5/29/2013,2012
18768,"",,"2013-05-29 12:59:15",5/29/2013,2012
18769,"",,"2013-05-29 12:59:16",5/29/2013,2012
18770,"",,"2013-05-29 12:59:17",5/29/2013,2012
18771,"",,"2013-05-29 12:59:18",5/29/2013,2012
18772,"",,"2013-05-29 12:59:19",5/29/2013,2012
18773,"",,"2013-05-29 12:59:20",5/29/2013,2012
18774,"",,"2013-05-29 12:59:21",5/29/2013,2012
18775,"",,"2013-05-29 12:59:21",5/29/2013,2012
18776,"",,"2013-05-29 12:59:22",5/29/2013,2012
18777,"",,"2013-05-29 12:59:23",5/29/2013,2012
18778,"",,"2013-05-29 12:59:24",5/29/2013,2012
18779,"",,"2013-05-29 12:59:25",5/29/2013,2012
18780,"",,"2013-05-29 12:59:26",5/29/2013,2012
18781,"",,"2013-05-29 12:59:27",5/29/2013,2012
18782,"",,"2013-05-29 12:59:27",5/29/2013,2012
18783,"",,"2013-05-29 12:59:28",5/29/2013,2012
18784,"",,"2013-05-29 12:59:29",5/29/2013,2012
18785,"",,"2013-05-29 12:59:30",5/29/2013,2012
18786,"",,"2013-05-29 12:59:31",5/29/2013,2012
18787,"",,"2013-05-29 12:59:32",5/29/2013,2012
18788,"",,"2013-05-29 12:59:33",5/29/2013,2012
18789,"",,"2013-05-29 12:59:34",5/29/2013,2012
18790,"",,"2013-05-29 12:59:35",5/29/2013,2012
18791,"",,"2013-05-29 12:59:36",5/29/2013,2012
18792,"",,"2013-05-29 12:59:37",5/29/2013,2012
18793,"",,"2013-05-29 12:59:38",5/29/2013,2012
18794,"",,"2013-05-29 12:59:39",5/29/2013,2012
18795,"",,"2013-05-29 12:59:40",5/29/2013,2012
18796,"",,"2013-05-29 12:59:41",5/29/2013,2012
18797,"",,"2013-05-29 12:59:42",5/29/2013,2012
18798,"",,"2013-05-29 12:59:42",5/29/2013,2012
18799,"",,"2013-05-29 12:59:43",5/29/2013,2012
18800,"",,"2013-05-29 12:59:44",5/29/2013,2012
18801,"",,"2013-05-29 12:59:45",5/29/2013,2012
18802,"",,"2013-05-29 12:59:46",5/29/2013,2012
18803,"",,"2013-05-29 12:59:47",5/29/2013,2012
18804,"",,"2013-05-29 12:59:47",5/29/2013,2012
18805,"",,"2013-05-29 12:59:48",5/29/2013,2012
18806,"",,"2013-05-29 12:59:49",5/29/2013,2012
18807,"",,"2013-05-29 12:59:50",5/29/2013,2012
18808,"",,"2013-05-29 12:59:51",5/29/2013,2012
18809,"",,"2013-05-29 12:59:52",5/29/2013,2012
18810,"",,"2013-05-29 12:59:53",5/29/2013,2012
18811,"",,"2013-05-29 12:59:54",5/29/2013,2012
18812,"",,"2013-05-29 12:59:55",5/29/2013,2012
18813,"",,"2013-05-29 12:59:56",5/29/2013,2012
18814,"",,"2013-05-29 12:59:57",5/29/2013,2012
18815,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","Unclaimed rebate checks identified or reported as lost are voided and reissued to customers.","2013-05-29 13:03:08",5/29/2013,2012
18816,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","Unclaimed rebate checks identified or reported as lost are voided and reissued to customers.","2013-05-29 13:03:09",5/29/2013,2012
18835,"",,"2013-05-29 13:08:07",5/29/2013,2012
18836,"",,"2013-05-29 13:08:08",5/29/2013,2012
18837,"",,"2013-05-29 13:08:09",5/29/2013,2012
18838,"",,"2013-05-29 13:08:10",5/29/2013,2012
18948,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-29 13:42:27",5/29/2013,2012
18949,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-29 13:42:28",5/29/2013,2012
18986,"",,"2013-05-29 13:51:10",5/29/2013,2012
18987,"",,"2013-05-29 13:51:12",5/29/2013,2012
18988,"",,"2013-05-29 13:51:13",5/29/2013,2012
18989,"",,"2013-05-29 13:51:15",5/29/2013,2012
18990,"",,"2013-05-29 13:51:17",5/29/2013,2012
18991,"",,"2013-05-29 13:51:19",5/29/2013,2012
18992,"",,"2013-05-29 13:51:21",5/29/2013,2012
18993,"",,"2013-05-29 13:51:23",5/29/2013,2012
18994,"",,"2013-05-29 13:51:25",5/29/2013,2012
18995,"",,"2013-05-29 13:51:26",5/29/2013,2012
18996,"",,"2013-05-29 13:51:29",5/29/2013,2012
18997,"",,"2013-05-29 13:51:30",5/29/2013,2012
18998,"",,"2013-05-29 13:51:32",5/29/2013,2012
18999,"",,"2013-05-29 13:51:34",5/29/2013,2012
19000,"",,"2013-05-29 13:51:36",5/29/2013,2012
19001,"",,"2013-05-29 13:51:38",5/29/2013,2012
19002,"",,"2013-05-29 13:51:39",5/29/2013,2012
19003,"",,"2013-05-29 13:51:41",5/29/2013,2012
19004,"",,"2013-05-29 13:51:43",5/29/2013,2012
19005,"",,"2013-05-29 13:51:45",5/29/2013,2012
19006,"",,"2013-05-29 13:51:47",5/29/2013,2012
19007,"",,"2013-05-29 13:51:49",5/29/2013,2012
19008,"",,"2013-05-29 13:51:50",5/29/2013,2012
19009,"",,"2013-05-29 13:51:52",5/29/2013,2012
19010,"",,"2013-05-29 13:51:54",5/29/2013,2012
19011,"",,"2013-05-29 13:51:56",5/29/2013,2012
19012,"",,"2013-05-29 13:51:58",5/29/2013,2012
19013,"",,"2013-05-29 13:52:00",5/29/2013,2012
19014,"",,"2013-05-29 13:52:02",5/29/2013,2012
19015,"",,"2013-05-29 13:52:03",5/29/2013,2012
19016,"",,"2013-05-29 13:52:05",5/29/2013,2012
19017,"",,"2013-05-29 13:52:07",5/29/2013,2012
19018,"",,"2013-05-29 13:52:09",5/29/2013,2012
19019,"",,"2013-05-29 13:52:11",5/29/2013,2012
19020,"",,"2013-05-29 13:52:13",5/29/2013,2012
19021,"",,"2013-05-29 13:52:15",5/29/2013,2012
19022,"",,"2013-05-29 13:52:16",5/29/2013,2012
19023,"",,"2013-05-29 13:52:18",5/29/2013,2012
19024,"",,"2013-05-29 13:52:20",5/29/2013,2012
19025,"",,"2013-05-29 13:52:22",5/29/2013,2012
19026,"",,"2013-05-29 13:52:24",5/29/2013,2012
19027,"",,"2013-05-29 13:52:25",5/29/2013,2012
19028,"",,"2013-05-29 13:52:27",5/29/2013,2012
19029,"",,"2013-05-29 13:52:29",5/29/2013,2012
19030,"",,"2013-05-29 13:52:31",5/29/2013,2012
19031,"",,"2013-05-29 13:52:32",5/29/2013,2012
19032,"",,"2013-05-29 13:52:33",5/29/2013,2012
19033,"",,"2013-05-29 13:52:34",5/29/2013,2012
19034,"",,"2013-05-29 13:52:35",5/29/2013,2012
19035,"",,"2013-05-29 13:52:36",5/29/2013,2012
19036,"",,"2013-05-29 13:52:37",5/29/2013,2012
19037,"",,"2013-05-29 13:52:38",5/29/2013,2012
19038,"",,"2013-05-29 13:52:38",5/29/2013,2012
19039,"",,"2013-05-29 13:52:39",5/29/2013,2012
19040,"",,"2013-05-29 13:52:40",5/29/2013,2012
19043,"",,"2013-05-29 14:04:10",5/29/2013,2012
19044,"",,"2013-05-29 14:04:15",5/29/2013,2012
19045,"Not applicable","Not applicable","2013-05-29 14:04:25",5/29/2013,2012
19046,"",,"2013-05-29 14:04:29",5/29/2013,2012
19047,"",,"2013-05-29 14:07:10",5/29/2013,2012
19048,"",,"2013-05-29 14:07:13",5/29/2013,2012
19049,"None have been used as of the date of this filing.  We will likely use the same methodology as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:14",5/29/2013,2012
19050,"",,"2013-05-29 14:07:16",5/29/2013,2012
19051,"None have been used as of the date of this filing.  We will likely use the same methodology as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:17",5/29/2013,2012
19052,"",,"2013-05-29 14:07:18",5/29/2013,2012
19053,"None have been used as of the date of this filing.  We will likely use the same methodolgy as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:19",5/29/2013,2012
19085,"",,"2013-05-29 14:34:09",5/29/2013,2012
19086,"",,"2013-05-29 14:34:13",5/29/2013,2012
19087,"",,"2013-05-29 14:34:18",5/29/2013,2012
19088,"",,"2013-05-29 14:34:22",5/29/2013,2012
19089,"",,"2013-05-29 14:34:26",5/29/2013,2012
19090,"",,"2013-05-29 14:34:27",5/29/2013,2012
19091,"",,"2013-05-29 14:34:30",5/29/2013,2012
19092,"",,"2013-05-29 14:34:34",5/29/2013,2012
19093,"",,"2013-05-29 14:34:37",5/29/2013,2012
19094,"",,"2013-05-29 14:34:41",5/29/2013,2012
19095,"",,"2013-05-29 14:34:46",5/29/2013,2012
19149,"N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 14:52:14",5/29/2013,2012
19150,"N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 14:52:15",5/29/2013,2012
19151,"Not applicable-none paid","Not applicable-none paid","2013-05-29 14:55:09",5/29/2013,2012
19152,"Not applicable-none paid","Not applicable-none paid","2013-05-29 14:55:15",5/29/2013,2012
19185,"",,"2013-05-29 15:14:08",5/29/2013,2012
19186,"",,"2013-05-29 15:14:11",5/29/2013,2012
19215,"",,"2013-05-29 15:29:08",5/29/2013,2012
19216,"",,"2013-05-29 15:29:09",5/29/2013,2012
19230,"",,"2013-05-29 15:42:10",5/29/2013,2012
19231,"",,"2013-05-29 15:42:14",5/29/2013,2012
19232,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 15:44:08",5/29/2013,2012
19233,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 15:44:09",5/29/2013,2012
19236,"No rebates owed for prior years","No rebates owed for prior years","2013-05-29 15:51:10",5/29/2013,2012
19237,"",,"2013-05-29 15:51:11",5/29/2013,2012
19252,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:05:11",5/29/2013,2012
19253,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:05:13",5/29/2013,2012
19254,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:06:09",5/29/2013,2012
19255,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:06:11",5/29/2013,2012
19256,"",,"2013-05-29 16:06:16",5/29/2013,2012
19257,"",,"2013-05-29 16:06:17",5/29/2013,2012
19258,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:09:08",5/29/2013,2012
19259,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:09:10",5/29/2013,2012
19300,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:07",5/29/2013,2012
19301,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:09",5/29/2013,2012
19302,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:10",5/29/2013,2012
19303,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:11",5/29/2013,2012
19304,"",,"2013-05-29 16:39:16",5/29/2013,2012
19305,"",,"2013-05-29 16:39:17",5/29/2013,2012
19306,"",,"2013-05-29 16:39:18",5/29/2013,2012
19309,"",,"2013-05-29 16:46:08",5/29/2013,2012
19310,"",,"2013-05-29 16:46:09",5/29/2013,2012
19311,"",,"2013-05-29 16:46:10",5/29/2013,2012
19316,"",,"2013-05-29 16:49:07",5/29/2013,2012
19317,"",,"2013-05-29 16:49:08",5/29/2013,2012
19326,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel.2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee.4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:53:11",5/29/2013,2012
19327,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:53:13",5/29/2013,2012
19328,"",,"2013-05-29 16:53:16",5/29/2013,2012
19329,"",,"2013-05-29 16:53:19",5/29/2013,2012
19330,"",,"2013-05-29 16:53:29",5/29/2013,2012
19331,"",,"2013-05-29 16:53:32",5/29/2013,2012
19332,"",,"2013-05-29 16:53:36",5/29/2013,2012
19333,"",,"2013-05-29 16:53:39",5/29/2013,2012
19334,"",,"2013-05-29 16:53:48",5/29/2013,2012
19335,"",,"2013-05-29 16:53:49",5/29/2013,2012
19336,"",,"2013-05-29 16:53:53",5/29/2013,2012
19337,"",,"2013-05-29 16:53:54",5/29/2013,2012
19338,"",,"2013-05-29 16:53:55",5/29/2013,2012
19339,"",,"2013-05-29 16:53:56",5/29/2013,2012
19340,"",,"2013-05-29 16:54:01",5/29/2013,2012
19341,"",,"2013-05-29 16:54:05",5/29/2013,2012
19342,"",,"2013-05-29 16:54:10",5/29/2013,2012
19343,"",,"2013-05-29 16:54:15",5/29/2013,2012
19344,"",,"2013-05-29 16:54:18",5/29/2013,2012
19345,"",,"2013-05-29 16:54:22",5/29/2013,2012
19346,"",,"2013-05-29 16:54:26",5/29/2013,2012
19347,"No prior year rebates","No prior year rebates","2013-05-29 16:54:41",5/29/2013,2012
19348,"No prior year rebates","No prior year rebates","2013-05-29 16:54:45",5/29/2013,2012
19349,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 16:57:12",5/29/2013,2012
19350,"",,"2013-05-29 16:57:14",5/29/2013,2012
19351,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 16:57:16",5/29/2013,2012
19352,"",,"2013-05-29 16:57:18",5/29/2013,2012
19353,"",,"2013-05-29 16:57:20",5/29/2013,2012
19354,"",,"2013-05-29 16:57:26",5/29/2013,2012
19355,"",,"2013-05-29 16:57:27",5/29/2013,2012
19420,"N/A","N/A","2013-05-29 17:27:08",5/29/2013,2012
19421,"N/A","N/A","2013-05-29 17:27:09",5/29/2013,2012
19422,"N/A","N/A","2013-05-29 17:27:10",5/29/2013,2012
19423,"N/A","N/A","2013-05-29 17:27:13",5/29/2013,2012
19424,"N/A","N/A","2013-05-29 17:27:14",5/29/2013,2012
19425,"",,"2013-05-29 17:29:08",5/29/2013,2012
19426,"",,"2013-05-29 17:29:09",5/29/2013,2012
19427,"",,"2013-05-29 17:29:10",5/29/2013,2012
19428,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:11",5/29/2013,2012
19429,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:16",5/29/2013,2012
19430,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:29",5/29/2013,2012
19431,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:34",5/29/2013,2012
19477,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 17:47:07",5/29/2013,2012
19478,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 17:47:08",5/29/2013,2012
19479,"",,"2013-05-29 17:51:11",5/29/2013,2012
19480,"",,"2013-05-29 17:51:14",5/29/2013,2012
19617,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:09",5/29/2013,2012
19618,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:12",5/29/2013,2012
19619,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:13",5/29/2013,2012
19620,"",,"2013-05-29 18:10:09",5/29/2013,2012
19621,"",,"2013-05-29 18:10:10",5/29/2013,2012
19622,"",,"2013-05-29 18:10:12",5/29/2013,2012
19623,"",,"2013-05-29 18:10:14",5/29/2013,2012
19624,"",,"2013-05-29 18:10:16",5/29/2013,2012
19625,"",,"2013-05-29 18:10:18",5/29/2013,2012
19626,"",,"2013-05-29 18:10:19",5/29/2013,2012
19627,"",,"2013-05-29 18:10:22",5/29/2013,2012
19628,"",,"2013-05-29 18:10:24",5/29/2013,2012
19629,"",,"2013-05-29 18:10:25",5/29/2013,2012
19630,"",,"2013-05-29 18:10:27",5/29/2013,2012
19633,"",,"2013-05-29 18:22:11",5/29/2013,2012
19634,"",,"2013-05-29 18:22:15",5/29/2013,2012
19641,"",,"2013-05-29 18:27:07",5/29/2013,2012
19642,"",,"2013-05-29 18:27:08",5/29/2013,2012
19643,"",,"2013-05-29 18:27:09",5/29/2013,2012
19644,"",,"2013-05-29 18:27:10",5/29/2013,2012
19645,"",,"2013-05-29 18:27:11",5/29/2013,2012
19646,"",,"2013-05-29 18:27:12",5/29/2013,2012
19647,"",,"2013-05-29 18:27:13",5/29/2013,2012
19648,"",,"2013-05-29 18:27:14",5/29/2013,2012
19649,"",,"2013-05-29 18:27:15",5/29/2013,2012
19664,"",,"2013-05-29 19:34:11",5/29/2013,2012
19665,"",,"2013-05-29 19:34:14",5/29/2013,2012
19675,"The company makes a good faith effort to locate and deliver rebates to participants.  If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.",,"2013-05-29 19:58:07",5/29/2013,2012
19676,"The company makes a good faith effort to locate and deliver rebates to participants.  If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","If efforts to locate participants are successful, new checks are issued.  If efforts to locate participants are unsuccessful, the rebate funds continue to be treated as unclaimed property under all applicable state laws.","2013-05-29 19:58:08",5/29/2013,2012
19679,"",,"2013-05-29 20:03:08",5/29/2013,2012
19680,"",,"2013-05-29 20:03:09",5/29/2013,2012
19683,"N/A","N/A","2013-05-29 20:06:11",5/29/2013,2012
19684,"N/A","N/A","2013-05-29 20:06:12",5/29/2013,2012
19835,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:07",5/29/2013,2012
19836,"",,"2013-05-29 21:49:08",5/29/2013,2012
19837,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:09",5/29/2013,2012
19838,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:10",5/29/2013,2012
19839,"",,"2013-05-29 21:49:11",5/29/2013,2012
19840,"",,"2013-05-29 21:49:12",5/29/2013,2012
19841,"",,"2013-05-29 21:49:12",5/29/2013,2012
19842,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:13",5/29/2013,2012
19855,"",,"2013-05-29 22:32:12",5/29/2013,2012
19856,"",,"2013-05-29 22:32:17",5/29/2013,2012
19857,"",,"2013-05-29 22:32:22",5/29/2013,2012
19858,"",,"2013-05-29 22:32:26",5/29/2013,2012
19859,"",,"2013-05-29 22:32:30",5/29/2013,2012
19860,"",,"2013-05-29 22:32:31",5/29/2013,2012
19861,"",,"2013-05-29 22:32:32",5/29/2013,2012
19862,"",,"2013-05-29 22:32:33",5/29/2013,2012
19863,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:34",5/29/2013,2012
19864,"",,"2013-05-29 22:32:35",5/29/2013,2012
19865,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:36",5/29/2013,2012
19866,"",,"2013-05-29 22:32:37",5/29/2013,2012
19867,"",,"2013-05-29 22:32:38",5/29/2013,2012
19868,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:39",5/29/2013,2012
19869,"",,"2013-05-29 22:32:40",5/29/2013,2012
19870,"",,"2013-05-29 22:32:41",5/29/2013,2012
19871,"",,"2013-05-29 22:32:42",5/29/2013,2012
19872,"",,"2013-05-29 22:32:43",5/29/2013,2012
19873,"",,"2013-05-29 22:32:44",5/29/2013,2012
19874,"",,"2013-05-29 22:32:45",5/29/2013,2012
19875,"",,"2013-05-29 22:32:46",5/29/2013,2012
19876,"",,"2013-05-29 22:32:47",5/29/2013,2012
19877,"",,"2013-05-29 22:32:49",5/29/2013,2012
19878,"",,"2013-05-29 22:32:50",5/29/2013,2012
19879,"",,"2013-05-29 22:32:51",5/29/2013,2012
19880,"",,"2013-05-29 22:32:52",5/29/2013,2012
19881,"",,"2013-05-29 22:32:53",5/29/2013,2012
19882,"",,"2013-05-29 22:32:54",5/29/2013,2012
19883,"",,"2013-05-29 22:32:55",5/29/2013,2012
19884,"",,"2013-05-29 22:32:57",5/29/2013,2012
19885,"",,"2013-05-29 22:32:58",5/29/2013,2012
19886,"",,"2013-05-29 22:32:59",5/29/2013,2012
19887,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:33:00",5/29/2013,2012
19888,"",,"2013-05-29 22:33:01",5/29/2013,2012
19889,"",,"2013-05-29 22:33:02",5/29/2013,2012
19890,"",,"2013-05-29 22:33:03",5/29/2013,2012
19891,"",,"2013-05-29 22:33:05",5/29/2013,2012
19892,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:33:06",5/29/2013,2012
19893,"",,"2013-05-29 22:33:08",5/29/2013,2012
19894,"",,"2013-05-29 22:33:09",5/29/2013,2012
19895,"",,"2013-05-29 22:33:10",5/29/2013,2012
19896,"",,"2013-05-29 22:33:11",5/29/2013,2012
19897,"",,"2013-05-29 22:33:12",5/29/2013,2012
19913,"Rebate check was initially mailed to a group plan but we were informed that the company closed. Following the final rule, we distributed the entire rebate for the group directly to the subscribers of the group health plan by dividing the entire rebate in equal amounts to all subscribers of the group entitled to a rebate. One of those redistributed checks were returned by the post office because recipient moved and did  not leave a forwarding address. Phone calls were also attempted but subscriber can not be located.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:07",5/30/2013,2012
19914,"Rebate check was initially mailed to a group plan but we were informed that the company closed. Following the final rule, we distributed the entire rebate for the group directly to the subscribers of the group health plan by dividing the entire rebate in equal amounts to all subscribers of the group entitled to a rebate. One of those redistributed checks were returned by the post office because recipient moved and did  not leave a forwarding address. Phone calls were also attempted but subscriber can not be located.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:08",5/30/2013,2012
19915,"In the CNMI, the company ran print and radio ads to announce availability of MLR rebate checks for pick-up at Saipan office. Checks and notices that were not claimed personally were mailed to the subscribers. One of those mailings was returned because recipient moved off-island and did not leave a forwarding address.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:09",5/30/2013,2012
20001,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:12",5/30/2013,2012
20002,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:15",5/30/2013,2012
20003,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:19",5/30/2013,2012
20004,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:23",5/30/2013,2012
20005,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:27",5/30/2013,2012
20006,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:29",5/30/2013,2012
20007,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:33",5/30/2013,2012
20008,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:38",5/30/2013,2012
20009,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:41",5/30/2013,2012
20010,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:45",5/30/2013,2012
20011,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:49",5/30/2013,2012
20012,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:50",5/30/2013,2012
20013,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:55",5/30/2013,2012
20014,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:59",5/30/2013,2012
20015,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:03",5/30/2013,2012
20016,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:08",5/30/2013,2012
20017,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:12",5/30/2013,2012
20018,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:17",5/30/2013,2012
20019,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:22",5/30/2013,2012
20020,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:26",5/30/2013,2012
20021,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:31",5/30/2013,2012
20022,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:36",5/30/2013,2012
20023,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:41",5/30/2013,2012
20024,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:46",5/30/2013,2012
20025,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:50",5/30/2013,2012
20026,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:55",5/30/2013,2012
20027,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:00",5/30/2013,2012
20028,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:05",5/30/2013,2012
20029,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:10",5/30/2013,2012
20030,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:14",5/30/2013,2012
20031,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:19",5/30/2013,2012
20032,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:24",5/30/2013,2012
20033,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:31",5/30/2013,2012
20034,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:37",5/30/2013,2012
20035,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:40",5/30/2013,2012
20036,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:41",5/30/2013,2012
20037,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:42",5/30/2013,2012
20038,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:43",5/30/2013,2012
20039,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:44",5/30/2013,2012
20040,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:45",5/30/2013,2012
20041,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:46",5/30/2013,2012
20042,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:47",5/30/2013,2012
20043,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:48",5/30/2013,2012
20044,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:49",5/30/2013,2012
20045,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:50",5/30/2013,2012
20046,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:51",5/30/2013,2012
20047,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:52",5/30/2013,2012
20048,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:53",5/30/2013,2012
20049,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:54",5/30/2013,2012
20050,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:55",5/30/2013,2012
20051,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:56",5/30/2013,2012
20052,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:56",5/30/2013,2012
20053,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:58",5/30/2013,2012
20054,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:58",5/30/2013,2012
20055,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:59",5/30/2013,2012
20056,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:33:00",5/30/2013,2012
20057,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:33:01",5/30/2013,2012
20082,"",,"2013-05-30 10:04:30",5/30/2013,2012
20083,"",,"2013-05-30 10:04:33",5/30/2013,2012
20084,"",,"2013-05-30 10:04:34",5/30/2013,2012
20085,"",,"2013-05-30 10:04:38",5/30/2013,2012
20086,"",,"2013-05-30 10:04:42",5/30/2013,2012
20087,"",,"2013-05-30 10:04:45",5/30/2013,2012
20088,"",,"2013-05-30 10:04:58",5/30/2013,2012
20089,"",,"2013-05-30 10:04:59",5/30/2013,2012
20090,"",,"2013-05-30 10:05:03",5/30/2013,2012
20093,"",,"2013-05-30 10:06:10",5/30/2013,2012
20094,"",,"2013-05-30 10:06:14",5/30/2013,2012
20095,"n/a","n/a","2013-05-30 10:11:08",5/30/2013,2012
20096,"n/a","n/a","2013-05-30 10:11:09",5/30/2013,2012
20125,"",,"2013-05-30 10:14:03",5/30/2013,2012
20126,"",,"2013-05-30 10:14:07",5/30/2013,2012
20127,"n/a","n/a","2013-05-30 10:25:11",5/30/2013,2012
20128,"n/a","n/a","2013-05-30 10:25:13",5/30/2013,2012
20178,"MAPFRE Life account executive contacted the broker of the policyholder or the policyholder via telephone.","N/A","2013-05-30 10:49:07",5/30/2013,2012
20179,"N/A","N/A","2013-05-30 10:49:08",5/30/2013,2012
20180,"MAPFRE Life account executive contacted the broker of the policyholder or the policyholder via telephone.","N/A","2013-05-30 10:49:09",5/30/2013,2012
20227,"",,"2013-05-30 11:02:10",5/30/2013,2012
20228,"",,"2013-05-30 11:02:12",5/30/2013,2012
20234,"",,"2013-05-30 11:06:08",5/30/2013,2012
20235,"",,"2013-05-30 11:06:10",5/30/2013,2012
20250,"",,"2013-05-30 11:15:18",5/30/2013,2012
20251,"",,"2013-05-30 11:15:19",5/30/2013,2012
20252,"",,"2013-05-30 11:18:11",5/30/2013,2012
20253,"",,"2013-05-30 11:18:13",5/30/2013,2012
20276,"",,"2013-05-30 11:37:12",5/30/2013,2012
20277,"",,"2013-05-30 11:37:14",5/30/2013,2012
20283,"n/a","n/a","2013-05-30 11:37:29",5/30/2013,2012
20284,"n/a","n/a","2013-05-30 11:37:31",5/30/2013,2012
20285,"n/a","n/a","2013-05-30 11:37:32",5/30/2013,2012
20286,"n/a","n/a","2013-05-30 11:37:34",5/30/2013,2012
20287,"n/a","n/a","2013-05-30 11:37:36",5/30/2013,2012
20288,"n/a","n/a","2013-05-30 11:37:38",5/30/2013,2012
20289,"",,"2013-05-30 11:40:11",5/30/2013,2012
20290,"",,"2013-05-30 11:40:13",5/30/2013,2012
20297,"",,"2013-05-30 12:05:11",5/30/2013,2012
20298,"",,"2013-05-30 12:05:12",5/30/2013,2012
20302,"",,"2013-05-30 12:11:16",5/30/2013,2012
20303,"",,"2013-05-30 12:11:21",5/30/2013,2012
20304,"",,"2013-05-30 12:11:26",5/30/2013,2012
20308,"In year one (i.e. 2011 rebates issued in 2012), the use of returned & forwarded mail as identified by USPS as the primary vehicle for locating new addresses.  In the instances where rebates were mailed to groups and later returned with no new address, rebate checks will be re-issued to the employees for the proporational share during 2013.  In addition, FCHP continues to stop/reissue rebate checks for any validated customer or group inquiry.  Any outstanding checks older than two years will be escheated by our vendor.","All prior years MLR rebates were issued via check.  FCHP will escheat all unclaimed rebates after two years.","2013-05-30 12:13:13",5/30/2013,2012
20309,"In year one (i.e. 2011 rebates issued in 2012), the use of returned & forwarded mail as identified by USPS as the primary vehicle for locating new addresses.  In the instances where rebates were mailed to groups and later returned with no new address, rebate checks will be re-issued to the employees for the proporational share during 2013.  In addition, FCHP continues to stop/reissue rebate checks for any validated customer or group inquiry.  Any outstanding checks older than two years will be escheated by our vendor.","All prior years MLR rebates were issued via check.  FCHP will escheat all unclaimed rebates after two years.","2013-05-30 12:13:16",5/30/2013,2012
20315,"",,"2013-05-30 12:20:19",5/30/2013,2012
20316,"",,"2013-05-30 12:20:21",5/30/2013,2012
20318,"",,"2013-05-30 12:23:07",5/30/2013,2012
20319,"",,"2013-05-30 12:23:08",5/30/2013,2012
20320,"",,"2013-05-30 12:23:09",5/30/2013,2012
20325,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","2013-05-30 12:33:11",5/30/2013,2012
20326,"",,"2013-05-30 12:33:16",5/30/2013,2012
20327,"",,"2013-05-30 12:33:20",5/30/2013,2012
20328,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","2013-05-30 12:33:25",5/30/2013,2012
20329,"",,"2013-05-30 12:33:30",5/30/2013,2012
20335,"",,"2013-05-30 12:42:10",5/30/2013,2012
20336,"",,"2013-05-30 12:42:14",5/30/2013,2012
20337,"",,"2013-05-30 12:46:08",5/30/2013,2012
20338,"",,"2013-05-30 12:46:09",5/30/2013,2012
20390,"N/A- none unclaimed.","N/A- none unclaimed.","2013-05-30 13:21:25",5/30/2013,2012
20391,"N/A- none unclaimed.","N/A- none unclaimed.","2013-05-30 13:21:27",5/30/2013,2012
20396,"Attempted to mail to last known address. If returned by  mail, tried to contact at last known phone number.","Mailed checks out to last known address.","2013-05-30 13:38:07",5/30/2013,2012
20397,"Attempted to mail to last known address. If returned by  mail, tried to contact at last known phone number.","Mailed checks out to last known address.","2013-05-30 13:38:08",5/30/2013,2012
20418,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-30 13:51:12",5/30/2013,2012
20419,"",,"2013-05-30 13:51:16",5/30/2013,2012
20420,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-30 13:51:18",5/30/2013,2012
20425,"",,"2013-05-30 13:55:12",5/30/2013,2012
20426,"",,"2013-05-30 13:55:15",5/30/2013,2012
20427,"",,"2013-05-30 13:55:18",5/30/2013,2012
20428,"",,"2013-05-30 13:55:19",5/30/2013,2012
20537,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:57",5/30/2013,2012
20538,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:58",5/30/2013,2012
20539,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:59",5/30/2013,2012
20540,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:00",5/30/2013,2012
20541,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:00",5/30/2013,2012
20542,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:01",5/30/2013,2012
20543,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:02",5/30/2013,2012
20544,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:03",5/30/2013,2012
20545,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:04",5/30/2013,2012
20546,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:04",5/30/2013,2012
20547,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:05",5/30/2013,2012
20548,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:07",5/30/2013,2012
20549,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:08",5/30/2013,2012
20550,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:09",5/30/2013,2012
20551,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:11",5/30/2013,2012
20552,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:12",5/30/2013,2012
20553,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:12",5/30/2013,2012
20554,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:13",5/30/2013,2012
20555,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:14",5/30/2013,2012
20556,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:15",5/30/2013,2012
20557,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:16",5/30/2013,2012
20558,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:17",5/30/2013,2012
20559,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:17",5/30/2013,2012
20560,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:18",5/30/2013,2012
20561,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:20",5/30/2013,2012
20562,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:21",5/30/2013,2012
20563,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:22",5/30/2013,2012
20564,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:23",5/30/2013,2012
20565,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:23",5/30/2013,2012
20566,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:24",5/30/2013,2012
20567,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:25",5/30/2013,2012
20568,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:26",5/30/2013,2012
20569,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:27",5/30/2013,2012
20570,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:28",5/30/2013,2012
20571,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:29",5/30/2013,2012
20572,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:30",5/30/2013,2012
20573,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:31",5/30/2013,2012
20574,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:32",5/30/2013,2012
20575,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:33",5/30/2013,2012
20576,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:34",5/30/2013,2012
20577,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:34",5/30/2013,2012
20578,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:36",5/30/2013,2012
20579,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:36",5/30/2013,2012
20580,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:37",5/30/2013,2012
20581,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:38",5/30/2013,2012
20582,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:39",5/30/2013,2012
20583,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:40",5/30/2013,2012
20584,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:41",5/30/2013,2012
20585,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:42",5/30/2013,2012
20586,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:44",5/30/2013,2012
20587,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:46",5/30/2013,2012
20588,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:47",5/30/2013,2012
20589,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:48",5/30/2013,2012
20590,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:49",5/30/2013,2012
20591,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:51",5/30/2013,2012
20592,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:53",5/30/2013,2012
20593,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:55",5/30/2013,2012
20626,"",,"2013-05-30 14:15:10",5/30/2013,2012
20627,"Rebates were not required for 2011 nor 2012.",,"2013-05-30 14:15:15",5/30/2013,2012
20628,"Rebates were not required in 2011 nor 2012.",,"2013-05-30 14:15:18",5/30/2013,2012
20635,"",,"2013-05-30 14:20:10",5/30/2013,2012
20636,"N/A","N/A","2013-05-30 14:20:12",5/30/2013,2012
20637,"N/A","N/A","2013-05-30 14:20:14",5/30/2013,2012
20638,"",,"2013-05-30 14:26:08",5/30/2013,2012
20639,"",,"2013-05-30 14:26:09",5/30/2013,2012
20640,"",,"2013-05-30 14:26:10",5/30/2013,2012
20641,"",,"2013-05-30 14:29:11",5/30/2013,2012
20642,"",,"2013-05-30 14:29:12",5/30/2013,2012
20643,"",,"2013-05-30 14:35:12",5/30/2013,2012
20644,"",,"2013-05-30 14:35:16",5/30/2013,2012
20670,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-05-30 14:49:08",5/30/2013,2012
20671,"",,"2013-05-30 14:49:09",5/30/2013,2012
20695,"",,"2013-05-30 15:03:16",5/30/2013,2012
20696,"",,"2013-05-30 15:03:18",5/30/2013,2012
20697,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-30 15:05:17",5/30/2013,2012
20698,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-30 15:05:24",5/30/2013,2012
20699,"",,"2013-05-30 15:07:10",5/30/2013,2012
20700,"",,"2013-05-30 15:07:12",5/30/2013,2012
20889,"",,"2013-05-30 15:35:08",5/30/2013,2012
20890,"",,"2013-05-30 15:35:09",5/30/2013,2012
20910,"Subscribers were located via internal membership records.  If a rebate check was returned without a forwarding address, membership records were then checked again for a subsequent update and a rebate was reissued to the subscriber’s most current address on file.  If no better address was available the check was voided and considered to be unclaimed.  Unclaimed rebates checks will follow the process outlines in line 4.h below.","Once a rebate check is outstanding for one year it is voided and considered an unclaimed check.  After three years the check goes through the Company’s unclaimed funds filing process.  Letters informing the subscriber of the unclaimed check are sent to the last known address for each check over $49.99.  Letters returned with the proper documentation are reissued to the subscriber.  Any checks not reissued will be turned over to the state by the filing deadline, which is June 30.","2013-05-30 15:48:08",5/30/2013,2012
20911,"n/a","n/a","2013-05-30 15:48:09",5/30/2013,2012
20912,"Subscribers were located via internal membership records.  If a rebate check was returned without a forwarding address, membership records were then checked again for a subsequent update and a rebate was reissued to the subscriber’s most current address on file.  If no better address was available the check was voided and considered to be unclaimed.  Unclaimed rebates checks will follow the process outlines in line 4.h below.","Once a rebate check is outstanding for one year it is voided and considered an unclaimed check.  After three years the check goes through the Company’s unclaimed funds filing process.  Letters informing the subscriber of the unclaimed check are sent to the last known address for each check over $49.99.  Letters returned with the proper documentation are reissued to the subscriber.  Any checks not reissued will be turned over to the state by the filing deadline, which is June 30.","2013-05-30 15:48:10",5/30/2013,2012
20913,"n/a","n/a","2013-05-30 15:48:12",5/30/2013,2012
20914,"",,"2013-05-30 15:51:08",5/30/2013,2012
20915,"",,"2013-05-30 15:51:10",5/30/2013,2012
20916,"",,"2013-05-30 15:51:12",5/30/2013,2012
20973,"no rebate required","no rebate required","2013-05-30 16:04:10",5/30/2013,2012
20974,"no rebate required","no rebate required","2013-05-30 16:04:13",5/30/2013,2012
20975,"No rebates required","No rebates required","2013-05-30 16:04:17",5/30/2013,2012
20978,"",,"2013-05-30 16:07:08",5/30/2013,2012
20979,"",,"2013-05-30 16:07:09",5/30/2013,2012
20980,"",,"2013-05-30 16:07:10",5/30/2013,2012
21005,"",,"2013-05-30 16:21:54",5/30/2013,2012
21006,"",,"2013-05-30 16:21:56",5/30/2013,2012
21007,"",,"2013-05-30 16:21:59",5/30/2013,2012
21008,"",,"2013-05-30 16:22:01",5/30/2013,2012
21009,"",,"2013-05-30 16:22:03",5/30/2013,2012
21010,"",,"2013-05-30 16:22:06",5/30/2013,2012
21011,"",,"2013-05-30 16:22:08",5/30/2013,2012
21012,"",,"2013-05-30 16:22:11",5/30/2013,2012
21013,"",,"2013-05-30 16:22:13",5/30/2013,2012
21014,"",,"2013-05-30 16:22:15",5/30/2013,2012
21015,"",,"2013-05-30 16:22:17",5/30/2013,2012
21016,"",,"2013-05-30 16:22:19",5/30/2013,2012
21017,"",,"2013-05-30 16:22:22",5/30/2013,2012
21018,"",,"2013-05-30 16:22:24",5/30/2013,2012
21019,"",,"2013-05-30 16:22:28",5/30/2013,2012
21093,"",,"2013-05-30 16:35:09",5/30/2013,2012
21094,"",,"2013-05-30 16:35:11",5/30/2013,2012
21095,"",,"2013-05-30 16:35:13",5/30/2013,2012
21096,"",,"2013-05-30 16:35:15",5/30/2013,2012
21097,"",,"2013-05-30 16:35:17",5/30/2013,2012
21098,"",,"2013-05-30 16:35:18",5/30/2013,2012
21099,"",,"2013-05-30 16:35:20",5/30/2013,2012
21100,"",,"2013-05-30 16:35:21",5/30/2013,2012
21101,"",,"2013-05-30 16:35:22",5/30/2013,2012
21102,"",,"2013-05-30 16:35:24",5/30/2013,2012
21103,"",,"2013-05-30 16:35:25",5/30/2013,2012
21104,"",,"2013-05-30 16:35:26",5/30/2013,2012
21105,"",,"2013-05-30 16:35:27",5/30/2013,2012
21106,"",,"2013-05-30 16:35:28",5/30/2013,2012
21107,"",,"2013-05-30 16:35:29",5/30/2013,2012
21108,"",,"2013-05-30 16:35:30",5/30/2013,2012
21109,"",,"2013-05-30 16:35:31",5/30/2013,2012
21110,"",,"2013-05-30 16:35:32",5/30/2013,2012
21111,"",,"2013-05-30 16:35:33",5/30/2013,2012
21112,"",,"2013-05-30 16:35:34",5/30/2013,2012
21113,"",,"2013-05-30 16:35:35",5/30/2013,2012
21114,"",,"2013-05-30 16:35:37",5/30/2013,2012
21115,"",,"2013-05-30 16:35:38",5/30/2013,2012
21116,"",,"2013-05-30 16:35:39",5/30/2013,2012
21117,"",,"2013-05-30 16:35:41",5/30/2013,2012
21118,"",,"2013-05-30 16:35:42",5/30/2013,2012
21119,"",,"2013-05-30 16:35:43",5/30/2013,2012
21120,"",,"2013-05-30 16:35:45",5/30/2013,2012
21121,"",,"2013-05-30 16:35:46",5/30/2013,2012
21122,"",,"2013-05-30 16:35:47",5/30/2013,2012
21123,"",,"2013-05-30 16:35:47",5/30/2013,2012
21124,"",,"2013-05-30 16:35:48",5/30/2013,2012
21125,"",,"2013-05-30 16:35:49",5/30/2013,2012
21126,"",,"2013-05-30 16:35:51",5/30/2013,2012
21127,"",,"2013-05-30 16:35:52",5/30/2013,2012
21142,"",,"2013-05-30 16:54:13",5/30/2013,2012
21143,"",,"2013-05-30 16:54:15",5/30/2013,2012
21144,"",,"2013-05-30 16:56:08",5/30/2013,2012
21145,"",,"2013-05-30 16:56:10",5/30/2013,2012
21146,"",,"2013-05-30 16:57:09",5/30/2013,2012
21147,"",,"2013-05-30 16:57:12",5/30/2013,2012
21148,"",,"2013-05-30 16:59:08",5/30/2013,2012
21149,"",,"2013-05-30 16:59:09",5/30/2013,2012
21150,"",,"2013-05-30 17:02:12",5/30/2013,2012
21151,"",,"2013-05-30 17:02:14",5/30/2013,2012
21152,"",,"2013-05-30 17:02:16",5/30/2013,2012
21153,"",,"2013-05-30 17:02:18",5/30/2013,2012
21160,"",,"2013-05-30 17:11:29",5/30/2013,2012
21161,"",,"2013-05-30 17:11:31",5/30/2013,2012
21162,"",,"2013-05-30 17:11:35",5/30/2013,2012
21163,"",,"2013-05-30 17:13:09",5/30/2013,2012
21164,"",,"2013-05-30 17:13:12",5/30/2013,2012
21165,"",,"2013-05-30 17:13:16",5/30/2013,2012
21166,"",,"2013-05-30 17:13:18",5/30/2013,2012
21167,"",,"2013-05-30 17:13:22",5/30/2013,2012
21168,"",,"2013-05-30 17:13:25",5/30/2013,2012
21169,"",,"2013-05-30 17:13:28",5/30/2013,2012
21170,"",,"2013-05-30 17:13:31",5/30/2013,2012
21171,"",,"2013-05-30 17:13:33",5/30/2013,2012
21172,"",,"2013-05-30 17:13:36",5/30/2013,2012
21173,"",,"2013-05-30 17:13:39",5/30/2013,2012
21174,"",,"2013-05-30 17:13:42",5/30/2013,2012
21175,"",,"2013-05-30 17:13:45",5/30/2013,2012
21176,"",,"2013-05-30 17:13:48",5/30/2013,2012
21177,"",,"2013-05-30 17:13:51",5/30/2013,2012
21178,"",,"2013-05-30 17:13:54",5/30/2013,2012
21179,"",,"2013-05-30 17:13:57",5/30/2013,2012
21180,"",,"2013-05-30 17:14:00",5/30/2013,2012
21181,"",,"2013-05-30 17:14:06",5/30/2013,2012
21182,"",,"2013-05-30 17:14:10",5/30/2013,2012
21183,"",,"2013-05-30 17:14:13",5/30/2013,2012
21184,"",,"2013-05-30 17:14:15",5/30/2013,2012
21185,"",,"2013-05-30 17:14:18",5/30/2013,2012
21186,"",,"2013-05-30 17:14:21",5/30/2013,2012
21187,"",,"2013-05-30 17:14:25",5/30/2013,2012
21188,"",,"2013-05-30 17:14:28",5/30/2013,2012
21189,"",,"2013-05-30 17:14:32",5/30/2013,2012
21190,"",,"2013-05-30 17:14:34",5/30/2013,2012
21191,"",,"2013-05-30 17:14:37",5/30/2013,2012
21192,"",,"2013-05-30 17:14:40",5/30/2013,2012
21193,"",,"2013-05-30 17:14:43",5/30/2013,2012
21194,"",,"2013-05-30 17:14:46",5/30/2013,2012
21195,"",,"2013-05-30 17:14:49",5/30/2013,2012
21196,"",,"2013-05-30 17:14:52",5/30/2013,2012
21197,"",,"2013-05-30 17:14:55",5/30/2013,2012
21198,"",,"2013-05-30 17:14:58",5/30/2013,2012
21199,"",,"2013-05-30 17:15:01",5/30/2013,2012
21200,"",,"2013-05-30 17:15:04",5/30/2013,2012
21201,"",,"2013-05-30 17:15:06",5/30/2013,2012
21202,"",,"2013-05-30 17:15:09",5/30/2013,2012
21203,"",,"2013-05-30 17:15:12",5/30/2013,2012
21204,"",,"2013-05-30 17:15:15",5/30/2013,2012
21205,"",,"2013-05-30 17:15:18",5/30/2013,2012
21206,"",,"2013-05-30 17:15:20",5/30/2013,2012
21207,"",,"2013-05-30 17:15:25",5/30/2013,2012
21208,"",,"2013-05-30 17:15:30",5/30/2013,2012
21209,"",,"2013-05-30 17:15:35",5/30/2013,2012
21210,"",,"2013-05-30 17:15:38",5/30/2013,2012
21211,"",,"2013-05-30 17:15:41",5/30/2013,2012
21212,"",,"2013-05-30 17:15:43",5/30/2013,2012
21213,"",,"2013-05-30 17:15:45",5/30/2013,2012
21214,"",,"2013-05-30 17:15:48",5/30/2013,2012
21215,"",,"2013-05-30 17:15:51",5/30/2013,2012
21216,"",,"2013-05-30 17:15:53",5/30/2013,2012
21217,"",,"2013-05-30 17:15:55",5/30/2013,2012
21218,"",,"2013-05-30 17:15:57",5/30/2013,2012
21263,"",,"2013-05-30 17:20:05",5/30/2013,2012
21264,"",,"2013-05-30 17:20:07",5/30/2013,2012
21288,"Not Applicable","Not Applicable","2013-05-30 17:24:09",5/30/2013,2012
21289,"Not Applicable","Not Applicable","2013-05-30 17:24:11",5/30/2013,2012
21290,"Not Applicable","Not Applicable","2013-05-30 17:24:13",5/30/2013,2012
21291,"Not Applicable","Not Applicable","2013-05-30 17:24:16",5/30/2013,2012
21319,"None.","None.","2013-05-30 17:34:14",5/30/2013,2012
21320,"None.","None.","2013-05-30 17:34:22",5/30/2013,2012
21321,"None.","None.","2013-05-30 17:34:28",5/30/2013,2012
21329,"N/A - no rebates were owed","N/A - no rebates were owed","2013-05-30 17:38:12",5/30/2013,2012
21330,"N/A - no rebates were owed","N/A - no rebates were owed","2013-05-30 17:38:13",5/30/2013,2012
21335,"n/a","n/a","2013-05-30 17:46:17",5/30/2013,2012
21336,"n/a","n/a","2013-05-30 17:46:19",5/30/2013,2012
21341,"",,"2013-05-30 17:51:12",5/30/2013,2012
21342,"",,"2013-05-30 17:51:16",5/30/2013,2012
21343,"",,"2013-05-30 17:51:18",5/30/2013,2012
21344,"",,"2013-05-30 17:51:22",5/30/2013,2012
21345,"",,"2013-05-30 17:51:25",5/30/2013,2012
21346,"",,"2013-05-30 17:51:27",5/30/2013,2012
21347,"",,"2013-05-30 17:51:30",5/30/2013,2012
21348,"",,"2013-05-30 17:51:33",5/30/2013,2012
21349,"",,"2013-05-30 17:51:36",5/30/2013,2012
21350,"",,"2013-05-30 17:51:39",5/30/2013,2012
21376,"Not applicable","Not applicable","2013-05-30 17:55:07",5/30/2013,2012
21377,"Not applicable","Not applicable","2013-05-30 17:55:12",5/30/2013,2012
21378,"",,"2013-05-30 17:55:16",5/30/2013,2012
21379,"",,"2013-05-30 17:55:19",5/30/2013,2012
21380,"",,"2013-05-30 17:55:24",5/30/2013,2012
21381,"",,"2013-05-30 17:55:26",5/30/2013,2012
21382,"",,"2013-05-30 17:55:29",5/30/2013,2012
21383,"",,"2013-05-30 17:55:35",5/30/2013,2012
21384,"",,"2013-05-30 17:55:41",5/30/2013,2012
21385,"",,"2013-05-30 17:55:45",5/30/2013,2012
21386,"",,"2013-05-30 17:55:48",5/30/2013,2012
21387,"",,"2013-05-30 17:55:53",5/30/2013,2012
21388,"",,"2013-05-30 17:56:01",5/30/2013,2012
21389,"",,"2013-05-30 17:56:04",5/30/2013,2012
21395,"",,"2013-05-30 17:59:15",5/30/2013,2012
21396,"",,"2013-05-30 17:59:16",5/30/2013,2012
21397,"",,"2013-05-30 18:01:11",5/30/2013,2012
21398,"",,"2013-05-30 18:01:17",5/30/2013,2012
21407,"N/A","N/A","2013-05-30 18:04:09",5/30/2013,2012
21408,"N/A","N/A","2013-05-30 18:04:12",5/30/2013,2012
21417,"",,"2013-05-30 18:05:20",5/30/2013,2012
21418,"",,"2013-05-30 18:05:25",5/30/2013,2012
21419,"",,"2013-05-30 18:05:30",5/30/2013,2012
21420,"",,"2013-05-30 18:05:35",5/30/2013,2012
21421,"Our standard process is to contact the member by email or phone to get updated address information.  If that is not successful, we will contact the broker on the case and inquire about updated address information.  We also utilize an address software package to update addresses","We follow Arizona Department of Revenue guidelines for escheat compliance.","2013-05-30 18:05:40",5/30/2013,2012
21422,"",,"2013-05-30 18:05:43",5/30/2013,2012
21423,"",,"2013-05-30 18:05:47",5/30/2013,2012
21424,"",,"2013-05-30 18:05:51",5/30/2013,2012
21425,"",,"2013-05-30 18:05:53",5/30/2013,2012
21426,"",,"2013-05-30 18:05:56",5/30/2013,2012
21427,"",,"2013-05-30 18:05:58",5/30/2013,2012
21428,"",,"2013-05-30 18:06:02",5/30/2013,2012
21429,"",,"2013-05-30 18:06:06",5/30/2013,2012
21430,"",,"2013-05-30 18:06:08",5/30/2013,2012
21431,"",,"2013-05-30 18:06:11",5/30/2013,2012
21432,"",,"2013-05-30 18:06:13",5/30/2013,2012
21433,"",,"2013-05-30 18:06:14",5/30/2013,2012
21434,"",,"2013-05-30 18:06:15",5/30/2013,2012
21435,"",,"2013-05-30 18:06:16",5/30/2013,2012
21436,"",,"2013-05-30 18:06:17",5/30/2013,2012
21437,"",,"2013-05-30 18:06:18",5/30/2013,2012
21438,"",,"2013-05-30 18:06:19",5/30/2013,2012
21439,"",,"2013-05-30 18:06:20",5/30/2013,2012
21440,"",,"2013-05-30 18:06:21",5/30/2013,2012
21441,"Our standard process is to contact the member by email or phone to get updated address information.  If that is not successful, we will contact the broker on the case and inquire about updated address information.  We also utilize an address software package to update addresses","We follow Arizona Department of Revenue guidelines for escheat compliance.","2013-05-30 18:06:22",5/30/2013,2012
21444,"No rebates due in current or prior year.","No rebates due in current or prior year.","2013-05-30 18:17:08",5/30/2013,2012
21445,"No rebates due in current or prior year.","No rebates due in current or prior year.","2013-05-30 18:17:10",5/30/2013,2012
21458,"",,"2013-05-30 18:29:11",5/30/2013,2012
21459,"",,"2013-05-30 18:29:12",5/30/2013,2012
21460,"",,"2013-05-30 18:29:14",5/30/2013,2012
21469,"",,"2013-05-30 18:37:08",5/30/2013,2012
21470,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance","2013-05-30 18:37:09",5/30/2013,2012
21471,"",,"2013-05-30 18:37:10",5/30/2013,2012
21472,"",,"2013-05-30 18:37:13",5/30/2013,2012
21473,"",,"2013-05-30 18:37:14",5/30/2013,2012
21474,"",,"2013-05-30 18:37:15",5/30/2013,2012
21475,"",,"2013-05-30 18:37:16",5/30/2013,2012
21476,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance","2013-05-30 18:37:17",5/30/2013,2012
21477,"",,"2013-05-30 18:37:18",5/30/2013,2012
21478,"",,"2013-05-30 18:37:19",5/30/2013,2012
21479,"",,"2013-05-30 18:37:20",5/30/2013,2012
21480,"",,"2013-05-30 18:37:21",5/30/2013,2012
21481,"",,"2013-05-30 18:37:21",5/30/2013,2012
21482,"",,"2013-05-30 18:37:22",5/30/2013,2012
21483,"",,"2013-05-30 18:37:23",5/30/2013,2012
21484,"",,"2013-05-30 18:37:24",5/30/2013,2012
21485,"",,"2013-05-30 18:37:25",5/30/2013,2012
21486,"",,"2013-05-30 18:37:26",5/30/2013,2012
21487,"",,"2013-05-30 18:37:28",5/30/2013,2012
21488,"",,"2013-05-30 18:37:28",5/30/2013,2012
21489,"",,"2013-05-30 18:37:29",5/30/2013,2012
21490,"",,"2013-05-30 18:37:30",5/30/2013,2012
21491,"",,"2013-05-30 18:37:31",5/30/2013,2012
21492,"",,"2013-05-30 18:37:32",5/30/2013,2012
21493,"",,"2013-05-30 18:37:33",5/30/2013,2012
21494,"",,"2013-05-30 18:37:34",5/30/2013,2012
21495,"",,"2013-05-30 18:37:35",5/30/2013,2012
21496,"",,"2013-05-30 18:37:36",5/30/2013,2012
21499,"",,"2013-05-30 18:39:08",5/30/2013,2012
21500,"",,"2013-05-30 18:39:09",5/30/2013,2012
21501,"",,"2013-05-30 18:39:10",5/30/2013,2012
21502,"",,"2013-05-30 18:39:11",5/30/2013,2012
21503,"",,"2013-05-30 18:39:12",5/30/2013,2012
21504,"",,"2013-05-30 18:39:12",5/30/2013,2012
21505,"",,"2013-05-30 18:39:13",5/30/2013,2012
21506,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance on individual business.   Oustanding uncashed checks on small gorup business will be reporte to State of Michigan on July 1st.","2013-05-30 18:39:14",5/30/2013,2012
21507,"",,"2013-05-30 18:39:15",5/30/2013,2012
21508,"",,"2013-05-30 18:39:16",5/30/2013,2012
21509,"",,"2013-05-30 18:39:17",5/30/2013,2012
21510,"",,"2013-05-30 18:39:18",5/30/2013,2012
21511,"",,"2013-05-30 18:39:19",5/30/2013,2012
21512,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance on individual business.   Oustanding uncashed checks on small gorup business will be reporte to State of Michigan on July 1st.","2013-05-30 18:39:20",5/30/2013,2012
21513,"",,"2013-05-30 18:39:22",5/30/2013,2012
21514,"",,"2013-05-30 18:39:23",5/30/2013,2012
21515,"",,"2013-05-30 18:39:23",5/30/2013,2012
21516,"",,"2013-05-30 18:39:24",5/30/2013,2012
21517,"",,"2013-05-30 18:39:25",5/30/2013,2012
21518,"",,"2013-05-30 18:39:26",5/30/2013,2012
21519,"",,"2013-05-30 18:39:27",5/30/2013,2012
21520,"",,"2013-05-30 18:39:28",5/30/2013,2012
21521,"",,"2013-05-30 18:39:29",5/30/2013,2012
21522,"",,"2013-05-30 18:39:30",5/30/2013,2012
21523,"",,"2013-05-30 18:39:31",5/30/2013,2012
21524,"",,"2013-05-30 18:39:31",5/30/2013,2012
21525,"",,"2013-05-30 18:39:32",5/30/2013,2012
21526,"",,"2013-05-30 18:39:33",5/30/2013,2012
21527,"",,"2013-05-30 18:39:35",5/30/2013,2012
21528,"",,"2013-05-30 18:39:36",5/30/2013,2012
21529,"",,"2013-05-30 18:39:37",5/30/2013,2012
21530,"",,"2013-05-30 18:39:38",5/30/2013,2012
21531,"",,"2013-05-30 18:39:38",5/30/2013,2012
21532,"",,"2013-05-30 18:39:40",5/30/2013,2012
21533,"",,"2013-05-30 18:41:08",5/30/2013,2012
21534,"",,"2013-05-30 18:41:09",5/30/2013,2012
21535,"",,"2013-05-30 18:41:10",5/30/2013,2012
21536,"",,"2013-05-30 18:41:11",5/30/2013,2012
21537,"",,"2013-05-30 18:41:12",5/30/2013,2012
21538,"",,"2013-05-30 18:41:13",5/30/2013,2012
21539,"",,"2013-05-30 18:41:14",5/30/2013,2012
21540,"",,"2013-05-30 18:41:15",5/30/2013,2012
21541,"",,"2013-05-30 18:41:16",5/30/2013,2012
21542,"",,"2013-05-30 18:41:19",5/30/2013,2012
21543,"",,"2013-05-30 18:41:24",5/30/2013,2012
21544,"",,"2013-05-30 18:41:28",5/30/2013,2012
21545,"",,"2013-05-30 18:41:31",5/30/2013,2012
21546,"",,"2013-05-30 18:41:33",5/30/2013,2012
21547,"",,"2013-05-30 18:41:35",5/30/2013,2012
21548,"",,"2013-05-30 18:41:36",5/30/2013,2012
21549,"",,"2013-05-30 18:41:39",5/30/2013,2012
21550,"",,"2013-05-30 18:41:42",5/30/2013,2012
21551,"",,"2013-05-30 18:41:46",5/30/2013,2012
21552,"",,"2013-05-30 18:41:51",5/30/2013,2012
21553,"",,"2013-05-30 18:41:55",5/30/2013,2012
21554,"",,"2013-05-30 18:41:59",5/30/2013,2012
21555,"",,"2013-05-30 18:42:00",5/30/2013,2012
21556,"",,"2013-05-30 18:42:02",5/30/2013,2012
21557,"",,"2013-05-30 18:42:05",5/30/2013,2012
21558,"",,"2013-05-30 18:42:09",5/30/2013,2012
21559,"",,"2013-05-30 18:42:12",5/30/2013,2012
21560,"",,"2013-05-30 18:42:15",5/30/2013,2012
21561,"",,"2013-05-30 18:42:18",5/30/2013,2012
21562,"",,"2013-05-30 18:42:22",5/30/2013,2012
21563,"",,"2013-05-30 18:42:27",5/30/2013,2012
21564,"",,"2013-05-30 18:42:28",5/30/2013,2012
21570,"Not applicable.  No rebates due.","Not applicable.  No rebates due.","2013-05-30 18:44:28",5/30/2013,2012
21571,"Not applicable.  No rebates due.","Not applicable.  No rebates due.","2013-05-30 18:44:33",5/30/2013,2012
21572,"",,"2013-05-30 18:45:11",5/30/2013,2012
21573,"",,"2013-05-30 18:45:16",5/30/2013,2012
21623,"No rebates paid in prior year.","No rebates paid in prior year.","2013-05-30 18:52:10",5/30/2013,2012
21624,"No rebates paid in prior year.","No rebates paid in prior year.","2013-05-30 18:52:14",5/30/2013,2012
21625,"",,"2013-05-30 18:54:09",5/30/2013,2012
21626,"0","0","2013-05-30 18:54:13",5/30/2013,2012
21627,"0","0","2013-05-30 18:54:17",5/30/2013,2012
21628,"0","0","2013-05-30 18:54:22",5/30/2013,2012
21629,"",,"2013-05-30 18:54:26",5/30/2013,2012
21630,"",,"2013-05-30 18:54:31",5/30/2013,2012
21631,"",,"2013-05-30 18:54:36",5/30/2013,2012
21632,"",,"2013-05-30 18:54:39",5/30/2013,2012
21633,"0","0","2013-05-30 18:54:43",5/30/2013,2012
21634,"0","0","2013-05-30 18:54:46",5/30/2013,2012
21635,"",,"2013-05-30 18:54:50",5/30/2013,2012
21636,"0","0","2013-05-30 18:54:55",5/30/2013,2012
21637,"",,"2013-05-30 18:54:57",5/30/2013,2012
21638,"",,"2013-05-30 18:55:00",5/30/2013,2012
21639,"",,"2013-05-30 18:55:04",5/30/2013,2012
21640,"0","0","2013-05-30 18:55:08",5/30/2013,2012
21641,"0","0","2013-05-30 18:55:11",5/30/2013,2012
21642,"",,"2013-05-30 18:55:15",5/30/2013,2012
21643,"",,"2013-05-30 18:55:19",5/30/2013,2012
21644,"",,"2013-05-30 18:56:24",5/30/2013,2012
21645,"",,"2013-05-30 18:56:26",5/30/2013,2012
21646,"",,"2013-05-30 18:56:27",5/30/2013,2012
21653,"",,"2013-05-30 18:59:11",5/30/2013,2012
21654,"",,"2013-05-30 18:59:12",5/30/2013,2012
21655,"",,"2013-05-30 18:59:13",5/30/2013,2012
21656,"",,"2013-05-30 18:59:13",5/30/2013,2012
21721,"",,"2013-05-30 19:11:09",5/30/2013,2012
21722,"",,"2013-05-30 19:11:10",5/30/2013,2012
21774,"",,"2013-05-30 19:13:51",5/30/2013,2012
21775,"",,"2013-05-30 19:13:51",5/30/2013,2012
21776,"",,"2013-05-30 19:13:53",5/30/2013,2012
21777,"",,"2013-05-30 19:13:54",5/30/2013,2012
21778,"",,"2013-05-30 19:13:56",5/30/2013,2012
21779,"",,"2013-05-30 19:13:57",5/30/2013,2012
21780,"",,"2013-05-30 19:13:58",5/30/2013,2012
21781,"",,"2013-05-30 19:13:59",5/30/2013,2012
21782,"",,"2013-05-30 19:14:00",5/30/2013,2012
21783,"",,"2013-05-30 19:14:01",5/30/2013,2012
21784,"",,"2013-05-30 19:14:03",5/30/2013,2012
21788,"",,"2013-05-30 19:21:08",5/30/2013,2012
21789,"",,"2013-05-30 19:21:10",5/30/2013,2012
21790,"",,"2013-05-30 19:21:11",5/30/2013,2012
21793,"",,"2013-05-30 19:28:09",5/30/2013,2012
21794,"",,"2013-05-30 19:28:10",5/30/2013,2012
21795,"",,"2013-05-30 19:28:11",5/30/2013,2012
21796,"",,"2013-05-30 19:28:11",5/30/2013,2012
21797,"",,"2013-05-30 19:28:12",5/30/2013,2012
21798,"",,"2013-05-30 19:28:13",5/30/2013,2012
21799,"",,"2013-05-30 19:28:15",5/30/2013,2012
21800,"",,"2013-05-30 19:28:16",5/30/2013,2012
21801,"",,"2013-05-30 19:28:17",5/30/2013,2012
21802,"",,"2013-05-30 19:28:18",5/30/2013,2012
21803,"",,"2013-05-30 19:28:20",5/30/2013,2012
21804,"",,"2013-05-30 19:28:21",5/30/2013,2012
21805,"",,"2013-05-30 19:28:22",5/30/2013,2012
21806,"",,"2013-05-30 19:28:23",5/30/2013,2012
21807,"",,"2013-05-30 19:28:24",5/30/2013,2012
21808,"",,"2013-05-30 19:28:25",5/30/2013,2012
21809,"",,"2013-05-30 19:28:26",5/30/2013,2012
21810,"",,"2013-05-30 19:28:27",5/30/2013,2012
21811,"",,"2013-05-30 19:28:28",5/30/2013,2012
21812,"",,"2013-05-30 19:28:30",5/30/2013,2012
21813,"",,"2013-05-30 19:28:31",5/30/2013,2012
21814,"",,"2013-05-30 19:28:33",5/30/2013,2012
21815,"",,"2013-05-30 19:28:34",5/30/2013,2012
21816,"",,"2013-05-30 19:28:35",5/30/2013,2012
21817,"",,"2013-05-30 19:28:37",5/30/2013,2012
21818,"",,"2013-05-30 19:28:37",5/30/2013,2012
21819,"",,"2013-05-30 19:28:38",5/30/2013,2012
21820,"",,"2013-05-30 19:28:40",5/30/2013,2012
21821,"",,"2013-05-30 19:28:40",5/30/2013,2012
21822,"",,"2013-05-30 19:28:42",5/30/2013,2012
21823,"",,"2013-05-30 19:28:43",5/30/2013,2012
21824,"",,"2013-05-30 19:28:44",5/30/2013,2012
21825,"",,"2013-05-30 19:28:47",5/30/2013,2012
21826,"",,"2013-05-30 19:28:48",5/30/2013,2012
21827,"",,"2013-05-30 19:28:49",5/30/2013,2012
21828,"",,"2013-05-30 19:28:50",5/30/2013,2012
21829,"",,"2013-05-30 19:28:51",5/30/2013,2012
21830,"",,"2013-05-30 19:28:53",5/30/2013,2012
21831,"",,"2013-05-30 19:28:56",5/30/2013,2012
21832,"",,"2013-05-30 19:28:57",5/30/2013,2012
21833,"",,"2013-05-30 19:28:59",5/30/2013,2012
21834,"",,"2013-05-30 19:29:01",5/30/2013,2012
21835,"",,"2013-05-30 19:29:03",5/30/2013,2012
21836,"",,"2013-05-30 19:29:05",5/30/2013,2012
21837,"",,"2013-05-30 19:29:08",5/30/2013,2012
21838,"",,"2013-05-30 19:29:10",5/30/2013,2012
21839,"",,"2013-05-30 19:29:13",5/30/2013,2012
21840,"",,"2013-05-30 19:29:15",5/30/2013,2012
21841,"",,"2013-05-30 19:29:17",5/30/2013,2012
21842,"",,"2013-05-30 19:29:18",5/30/2013,2012
21843,"",,"2013-05-30 19:29:20",5/30/2013,2012
21854,"",,"2013-05-30 19:36:08",5/30/2013,2012
21855,"",,"2013-05-30 19:36:10",5/30/2013,2012
21856,"",,"2013-05-30 19:36:11",5/30/2013,2012
22031,"None","None","2013-05-30 20:54:11",5/30/2013,2012
22032,"None","None","2013-05-30 20:54:16",5/30/2013,2012
22033,"",,"2013-05-30 20:54:29",5/30/2013,2012
22034,"",,"2013-05-30 20:54:34",5/30/2013,2012
22097,"",,"2013-05-30 21:29:08",5/30/2013,2012
22098,"",,"2013-05-30 21:29:08",5/30/2013,2012
22099,"",,"2013-05-30 21:29:09",5/30/2013,2012
22100,"",,"2013-05-30 21:29:10",5/30/2013,2012
22101,"",,"2013-05-30 21:29:11",5/30/2013,2012
22102,"",,"2013-05-30 21:29:12",5/30/2013,2012
22103,"",,"2013-05-30 21:29:13",5/30/2013,2012
22104,"",,"2013-05-30 21:29:14",5/30/2013,2012
22105,"",,"2013-05-30 21:29:14",5/30/2013,2012
22106,"",,"2013-05-30 21:29:15",5/30/2013,2012
22107,"",,"2013-05-30 21:29:16",5/30/2013,2012
22108,"",,"2013-05-30 21:29:17",5/30/2013,2012
22109,"",,"2013-05-30 21:29:18",5/30/2013,2012
22110,"",,"2013-05-30 21:29:19",5/30/2013,2012
22111,"",,"2013-05-30 21:29:20",5/30/2013,2012
22112,"",,"2013-05-30 21:29:21",5/30/2013,2012
22113,"",,"2013-05-30 21:29:22",5/30/2013,2012
22114,"",,"2013-05-30 21:29:22",5/30/2013,2012
22115,"",,"2013-05-30 21:29:23",5/30/2013,2012
22116,"",,"2013-05-30 21:29:24",5/30/2013,2012
22117,"",,"2013-05-30 21:29:25",5/30/2013,2012
22118,"",,"2013-05-30 21:29:26",5/30/2013,2012
22119,"",,"2013-05-30 21:29:27",5/30/2013,2012
22120,"",,"2013-05-30 21:29:28",5/30/2013,2012
22121,"",,"2013-05-30 21:29:29",5/30/2013,2012
22122,"",,"2013-05-30 21:29:31",5/30/2013,2012
22123,"",,"2013-05-30 21:29:32",5/30/2013,2012
22124,"",,"2013-05-30 21:29:33",5/30/2013,2012
22125,"",,"2013-05-30 21:29:34",5/30/2013,2012
22126,"",,"2013-05-30 21:29:35",5/30/2013,2012
22127,"",,"2013-05-30 21:29:36",5/30/2013,2012
22128,"",,"2013-05-30 21:29:37",5/30/2013,2012
22129,"",,"2013-05-30 21:29:38",5/30/2013,2012
22130,"",,"2013-05-30 21:29:39",5/30/2013,2012
22131,"",,"2013-05-30 21:29:40",5/30/2013,2012
22132,"",,"2013-05-30 21:29:41",5/30/2013,2012
22133,"",,"2013-05-30 21:29:43",5/30/2013,2012
22134,"",,"2013-05-30 21:29:44",5/30/2013,2012
22135,"",,"2013-05-30 21:29:45",5/30/2013,2012
22136,"",,"2013-05-30 21:29:46",5/30/2013,2012
22137,"",,"2013-05-30 21:29:47",5/30/2013,2012
22138,"",,"2013-05-30 21:29:48",5/30/2013,2012
22139,"",,"2013-05-30 21:29:48",5/30/2013,2012
22140,"",,"2013-05-30 21:29:49",5/30/2013,2012
22141,"",,"2013-05-30 21:29:50",5/30/2013,2012
22142,"",,"2013-05-30 21:29:51",5/30/2013,2012
22143,"",,"2013-05-30 21:29:52",5/30/2013,2012
22144,"",,"2013-05-30 21:29:53",5/30/2013,2012
22145,"",,"2013-05-30 21:29:54",5/30/2013,2012
22146,"",,"2013-05-30 21:29:55",5/30/2013,2012
22147,"",,"2013-05-30 21:29:56",5/30/2013,2012
22148,"",,"2013-05-30 21:29:58",5/30/2013,2012
22149,"",,"2013-05-30 21:29:58",5/30/2013,2012
22190,"",,"2013-05-30 22:19:07",5/30/2013,2012
22191,"",,"2013-05-30 22:19:08",5/30/2013,2012
22192,"",,"2013-05-30 22:19:09",5/30/2013,2012
22193,"",,"2013-05-30 22:19:10",5/30/2013,2012
22194,"",,"2013-05-30 22:19:11",5/30/2013,2012
22195,"",,"2013-05-30 22:19:12",5/30/2013,2012
22196,"",,"2013-05-30 22:19:13",5/30/2013,2012
22197,"",,"2013-05-30 22:19:13",5/30/2013,2012
22198,"",,"2013-05-30 22:19:15",5/30/2013,2012
22199,"",,"2013-05-30 22:19:16",5/30/2013,2012
22200,"",,"2013-05-30 22:19:16",5/30/2013,2012
22201,"",,"2013-05-30 22:19:17",5/30/2013,2012
22202,"",,"2013-05-30 22:19:18",5/30/2013,2012
22203,"",,"2013-05-30 22:19:19",5/30/2013,2012
22204,"",,"2013-05-30 22:19:20",5/30/2013,2012
22205,"",,"2013-05-30 22:19:21",5/30/2013,2012
22206,"",,"2013-05-30 22:19:22",5/30/2013,2012
22207,"",,"2013-05-30 22:19:23",5/30/2013,2012
22208,"",,"2013-05-30 22:19:23",5/30/2013,2012
22209,"",,"2013-05-30 22:19:24",5/30/2013,2012
22210,"",,"2013-05-30 22:19:25",5/30/2013,2012
22211,"",,"2013-05-30 22:19:26",5/30/2013,2012
22212,"",,"2013-05-30 22:19:27",5/30/2013,2012
22213,"",,"2013-05-30 22:19:28",5/30/2013,2012
22214,"",,"2013-05-30 22:19:29",5/30/2013,2012
22215,"",,"2013-05-30 22:19:30",5/30/2013,2012
22216,"",,"2013-05-30 22:19:31",5/30/2013,2012
22217,"",,"2013-05-30 22:19:32",5/30/2013,2012
22218,"",,"2013-05-30 22:19:33",5/30/2013,2012
22219,"",,"2013-05-30 22:19:33",5/30/2013,2012
22220,"",,"2013-05-30 22:19:34",5/30/2013,2012
22221,"",,"2013-05-30 22:19:36",5/30/2013,2012
22222,"",,"2013-05-30 22:19:38",5/30/2013,2012
22223,"",,"2013-05-30 22:19:39",5/30/2013,2012
22224,"",,"2013-05-30 22:19:40",5/30/2013,2012
22225,"",,"2013-05-30 22:19:41",5/30/2013,2012
22226,"",,"2013-05-30 22:19:42",5/30/2013,2012
22227,"",,"2013-05-30 22:19:43",5/30/2013,2012
22228,"",,"2013-05-30 22:19:45",5/30/2013,2012
22229,"",,"2013-05-30 22:19:46",5/30/2013,2012
22237,"NA","NA","2013-05-30 23:42:09",5/30/2013,2012
22238,"NA","NA","2013-05-30 23:42:12",5/30/2013,2012
22269,"",,"2013-05-31 08:28:12",5/31/2013,2012
22270,"",,"2013-05-31 08:28:13",5/31/2013,2012
22271,"",,"2013-05-31 08:28:13",5/31/2013,2012
22283,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 09:06:11",5/31/2013,2012
22284,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 09:06:12",5/31/2013,2012
22298,"",,"2013-05-31 09:21:13",5/31/2013,2012
22299,"",,"2013-05-31 09:21:15",5/31/2013,2012
22300,"",,"2013-05-31 09:21:16",5/31/2013,2012
22301,"",,"2013-05-31 09:21:18",5/31/2013,2012
22302,"",,"2013-05-31 09:21:20",5/31/2013,2012
22303,"",,"2013-05-31 09:21:22",5/31/2013,2012
22304,"",,"2013-05-31 09:21:24",5/31/2013,2012
22305,"",,"2013-05-31 09:21:26",5/31/2013,2012
22306,"",,"2013-05-31 09:21:28",5/31/2013,2012
22307,"",,"2013-05-31 09:21:30",5/31/2013,2012
22308,"",,"2013-05-31 09:21:32",5/31/2013,2012
22309,"",,"2013-05-31 09:21:34",5/31/2013,2012
22310,"",,"2013-05-31 09:21:35",5/31/2013,2012
22311,"",,"2013-05-31 09:21:37",5/31/2013,2012
22312,"",,"2013-05-31 09:21:39",5/31/2013,2012
22313,"",,"2013-05-31 09:21:41",5/31/2013,2012
22314,"",,"2013-05-31 09:21:43",5/31/2013,2012
22315,"",,"2013-05-31 09:21:45",5/31/2013,2012
22316,"",,"2013-05-31 09:21:47",5/31/2013,2012
22317,"",,"2013-05-31 09:21:48",5/31/2013,2012
22318,"",,"2013-05-31 09:21:50",5/31/2013,2012
22319,"",,"2013-05-31 09:21:52",5/31/2013,2012
22320,"",,"2013-05-31 09:21:54",5/31/2013,2012
22321,"",,"2013-05-31 09:21:56",5/31/2013,2012
22322,"",,"2013-05-31 09:21:57",5/31/2013,2012
22323,"",,"2013-05-31 09:21:59",5/31/2013,2012
22324,"",,"2013-05-31 09:22:01",5/31/2013,2012
22325,"",,"2013-05-31 09:22:03",5/31/2013,2012
22326,"",,"2013-05-31 09:22:04",5/31/2013,2012
22327,"",,"2013-05-31 09:22:06",5/31/2013,2012
22328,"",,"2013-05-31 09:22:08",5/31/2013,2012
22329,"",,"2013-05-31 09:22:10",5/31/2013,2012
22330,"",,"2013-05-31 09:22:11",5/31/2013,2012
22331,"",,"2013-05-31 09:22:13",5/31/2013,2012
22332,"",,"2013-05-31 09:22:16",5/31/2013,2012
22333,"",,"2013-05-31 09:22:17",5/31/2013,2012
22334,"",,"2013-05-31 09:22:19",5/31/2013,2012
22335,"",,"2013-05-31 09:22:22",5/31/2013,2012
22336,"",,"2013-05-31 09:22:24",5/31/2013,2012
22337,"",,"2013-05-31 09:22:25",5/31/2013,2012
22338,"",,"2013-05-31 09:27:15",5/31/2013,2012
22339,"",,"2013-05-31 09:27:16",5/31/2013,2012
22340,"",,"2013-05-31 09:30:15",5/31/2013,2012
22341,"",,"2013-05-31 09:30:16",5/31/2013,2012
22342,"",,"2013-05-31 09:30:17",5/31/2013,2012
22343,"",,"2013-05-31 09:35:13",5/31/2013,2012
22344,"",,"2013-05-31 09:35:14",5/31/2013,2012
22345,"Not applicable","Not applicable","2013-05-31 09:37:12",5/31/2013,2012
22346,"Not applicable","Not applicable","2013-05-31 09:37:13",5/31/2013,2012
22349,"",,"2013-05-31 09:39:19",5/31/2013,2012
22350,"",,"2013-05-31 09:39:20",5/31/2013,2012
22351,"",,"2013-05-31 09:41:15",5/31/2013,2012
22352,"",,"2013-05-31 09:41:18",5/31/2013,2012
22355,"",,"2013-05-31 09:44:14",5/31/2013,2012
22356,"",,"2013-05-31 09:44:17",5/31/2013,2012
22415,"Not applicable","Not applicable","2013-05-31 09:49:15",5/31/2013,2012
22416,"Not applicable","Not applicable","2013-05-31 09:49:17",5/31/2013,2012
22419,"Not applicable","Not applicable","2013-05-31 09:54:15",5/31/2013,2012
22420,"Not applicable","Not applicable","2013-05-31 09:54:20",5/31/2013,2012
22425,"",,"2013-05-31 10:04:13",5/31/2013,2012
22426,"",,"2013-05-31 10:04:14",5/31/2013,2012
22427,"",,"2013-05-31 10:04:16",5/31/2013,2012
22428,"",,"2013-05-31 10:04:19",5/31/2013,2012
22429,"",,"2013-05-31 10:04:23",5/31/2013,2012
22430,"",,"2013-05-31 10:04:24",5/31/2013,2012
22431,"",,"2013-05-31 10:04:25",5/31/2013,2012
22492,"",,"2013-05-31 10:09:18",5/31/2013,2012
22493,"",,"2013-05-31 10:09:19",5/31/2013,2012
22494,"",,"2013-05-31 10:09:20",5/31/2013,2012
22495,"When an MLR check is not cashed within 90 days, a letter is sent to the subscribers to find out if they received it.  If not received, a new check is issued.","If no communication is received back from the subscriber after the 90 days, the check is kept as unclaimed for 5 years, after which it is sent to the State as unclaimed property","2013-05-31 10:09:24",5/31/2013,2012
22496,"When an MLR check is not cashed within 90 days, a letter is sent to the subscribers to find out if they received it.  If not received, a new check is issued.","If no communication is received back from the subscriber after the 90 days, the check is kept as unclaimed for 5 years, after which it is sent to the State as unclaimed property","2013-05-31 10:09:25",5/31/2013,2012
22566,"None.","None.","2013-05-31 10:19:14",5/31/2013,2012
22567,"None.","None.","2013-05-31 10:19:15",5/31/2013,2012
22568,"None.","None.","2013-05-31 10:19:15",5/31/2013,2012
22569,"None.","None.","2013-05-31 10:19:16",5/31/2013,2012
22570,"None.","None.","2013-05-31 10:19:17",5/31/2013,2012
22630,"",,"2013-05-31 10:52:40",5/31/2013,2012
22631,"",,"2013-05-31 10:52:43",5/31/2013,2012
22632,"",,"2013-05-31 10:54:14",5/31/2013,2012
22633,"",,"2013-05-31 10:54:16",5/31/2013,2012
22634,"",,"2013-05-31 10:54:19",5/31/2013,2012
22637,"",,"2013-05-31 10:56:14",5/31/2013,2012
22638,"",,"2013-05-31 10:56:18",5/31/2013,2012
22639,"Not applicable.","Not applicable.","2013-05-31 10:58:14",5/31/2013,2012
22640,"Not applicable.","Not applicable.","2013-05-31 10:58:15",5/31/2013,2012
22641,"Not applicable.","Not applicable.","2013-05-31 10:58:16",5/31/2013,2012
22642,"Not applicable.","Not applicable.","2013-05-31 10:58:17",5/31/2013,2012
22643,"Not applicable.","Not applicable.","2013-05-31 10:58:19",5/31/2013,2012
22644,"Not applicable.","Not applicable.","2013-05-31 10:58:20",5/31/2013,2012
22645,"Not applicable.","Not applicable.","2013-05-31 10:58:21",5/31/2013,2012
22646,"Not applicable.","Not applicable.","2013-05-31 10:58:22",5/31/2013,2012
22647,"Not applicable.","Not applicable.","2013-05-31 10:58:23",5/31/2013,2012
22648,"Not applicable.","Not applicable.","2013-05-31 10:58:24",5/31/2013,2012
22649,"Not applicable.","Not applicable.","2013-05-31 10:58:25",5/31/2013,2012
22650,"Not applicable.","Not applicable.","2013-05-31 10:58:25",5/31/2013,2012
22651,"Not applicable.","Not applicable.","2013-05-31 10:58:26",5/31/2013,2012
22652,"Not applicable.","Not applicable.","2013-05-31 10:58:27",5/31/2013,2012
22653,"Not applicable.","Not applicable.","2013-05-31 10:58:28",5/31/2013,2012
22654,"Not applicable.","Not applicable.","2013-05-31 10:58:29",5/31/2013,2012
22655,"Not applicable.","Not applicable.","2013-05-31 10:58:30",5/31/2013,2012
22656,"Not applicable.","Not applicable.","2013-05-31 10:58:31",5/31/2013,2012
22657,"Not applicable.","Not applicable.","2013-05-31 10:58:32",5/31/2013,2012
22658,"",,"2013-05-31 11:02:19",5/31/2013,2012
22659,"",,"2013-05-31 11:02:21",5/31/2013,2012
22660,"",,"2013-05-31 11:02:23",5/31/2013,2012
22661,"",,"2013-05-31 11:02:25",5/31/2013,2012
22662,"",,"2013-05-31 11:02:27",5/31/2013,2012
22663,"",,"2013-05-31 11:02:28",5/31/2013,2012
22664,"",,"2013-05-31 11:02:29",5/31/2013,2012
22665,"",,"2013-05-31 11:02:30",5/31/2013,2012
22666,"",,"2013-05-31 11:02:31",5/31/2013,2012
22667,"",,"2013-05-31 11:02:32",5/31/2013,2012
22668,"",,"2013-05-31 11:02:33",5/31/2013,2012
22669,"",,"2013-05-31 11:02:34",5/31/2013,2012
22670,"",,"2013-05-31 11:02:35",5/31/2013,2012
22671,"",,"2013-05-31 11:02:36",5/31/2013,2012
22672,"",,"2013-05-31 11:02:37",5/31/2013,2012
22673,"",,"2013-05-31 11:02:38",5/31/2013,2012
22674,"",,"2013-05-31 11:02:39",5/31/2013,2012
22675,"",,"2013-05-31 11:02:40",5/31/2013,2012
22676,"",,"2013-05-31 11:02:41",5/31/2013,2012
22677,"",,"2013-05-31 11:02:42",5/31/2013,2012
22678,"",,"2013-05-31 11:02:43",5/31/2013,2012
22679,"",,"2013-05-31 11:02:44",5/31/2013,2012
22680,"",,"2013-05-31 11:02:45",5/31/2013,2012
22681,"",,"2013-05-31 11:02:46",5/31/2013,2012
22682,"",,"2013-05-31 11:02:47",5/31/2013,2012
22683,"",,"2013-05-31 11:02:47",5/31/2013,2012
22684,"",,"2013-05-31 11:02:49",5/31/2013,2012
22685,"",,"2013-05-31 11:02:52",5/31/2013,2012
22686,"",,"2013-05-31 11:02:53",5/31/2013,2012
22687,"",,"2013-05-31 11:02:56",5/31/2013,2012
22688,"",,"2013-05-31 11:02:59",5/31/2013,2012
22689,"",,"2013-05-31 11:03:03",5/31/2013,2012
22690,"",,"2013-05-31 11:03:05",5/31/2013,2012
22691,"",,"2013-05-31 11:03:06",5/31/2013,2012
22692,"",,"2013-05-31 11:03:09",5/31/2013,2012
22693,"",,"2013-05-31 11:03:11",5/31/2013,2012
22694,"",,"2013-05-31 11:03:15",5/31/2013,2012
22695,"",,"2013-05-31 11:03:17",5/31/2013,2012
22696,"",,"2013-05-31 11:03:50",5/31/2013,2012
22697,"",,"2013-05-31 11:03:51",5/31/2013,2012
22713,"",,"2013-05-31 11:25:17",5/31/2013,2012
22714,"",,"2013-05-31 11:25:21",5/31/2013,2012
22715,"",,"2013-05-31 11:25:22",5/31/2013,2012
22716,"Federated used the last address on file for the group policyholder. If that came back undeliverable, then the last phone number(s) on file was called to get a correct address. Then, internet searches were conducted to see if the FEIN for the business was still a current FEIN. Then the group's Federated Marketing Representative was contacted to inquire on any known information regarding a new address or phone number. Then, members of the group at the last known phone numbers were called to get information on the business. If this all failed, the group check was split up for the members of the group and sent to the last addresses on file.","The unclaimed rebates are being held internally through an unclaimed property process, according to state law. These checks will continue to be held into 2014, at which time they will be submitted to the state as unclaimed property according to state law.","2013-05-31 11:25:26",5/31/2013,2012
22717,"",,"2013-05-31 11:25:31",5/31/2013,2012
22718,"",,"2013-05-31 11:25:35",5/31/2013,2012
22719,"",,"2013-05-31 11:25:40",5/31/2013,2012
22720,"",,"2013-05-31 11:25:44",5/31/2013,2012
22721,"",,"2013-05-31 11:25:49",5/31/2013,2012
22722,"",,"2013-05-31 11:25:53",5/31/2013,2012
22723,"",,"2013-05-31 11:25:58",5/31/2013,2012
22724,"Federated used the last address on file for the group policyholder. If that came back undeliverable, then the last phone number(s) on file was called to get a correct address. Then, internet searches were conducted to see if the FEIN for the business was still a current FEIN. Then the group's Federated Marketing Representative was contacted to inquire on any known information regarding a new address or phone number. Then, members of the group at the last known phone numbers were called to get information on the business. If this all failed, the group check was split up for the members of the group and sent to the last addresses on file.","The unclaimed rebates are being held internally through an unclaimed property process, according to state law. These checks will continue to be held into 2014, at which time they will be submitted to the state as unclaimed property according to state law.","2013-05-31 11:26:02",5/31/2013,2012
22725,"",,"2013-05-31 11:26:07",5/31/2013,2012
22726,"",,"2013-05-31 11:26:12",5/31/2013,2012
22727,"",,"2013-05-31 11:26:14",5/31/2013,2012
22728,"",,"2013-05-31 11:26:15",5/31/2013,2012
22729,"",,"2013-05-31 11:26:16",5/31/2013,2012
22730,"",,"2013-05-31 11:26:17",5/31/2013,2012
22731,"",,"2013-05-31 11:26:18",5/31/2013,2012
22732,"",,"2013-05-31 11:26:19",5/31/2013,2012
22733,"",,"2013-05-31 11:26:20",5/31/2013,2012
22734,"",,"2013-05-31 11:26:21",5/31/2013,2012
22735,"",,"2013-05-31 11:26:22",5/31/2013,2012
22736,"",,"2013-05-31 11:26:23",5/31/2013,2012
22737,"",,"2013-05-31 11:26:41",5/31/2013,2012
22738,"",,"2013-05-31 11:26:42",5/31/2013,2012
22812,"Not applicable - no rebates paid last year","Not applicable - no rebates paid last year","2013-05-31 11:49:08",5/31/2013,2012
22813,"Not applicable - no rebates paid last year","Not applicable - no rebates paid last year","2013-05-31 11:49:09",5/31/2013,2012
22816,"",,"2013-05-31 11:59:10",5/31/2013,2012
22817,"",,"2013-05-31 11:59:11",5/31/2013,2012
22818,"",,"2013-05-31 12:00:09",5/31/2013,2012
22819,"",,"2013-05-31 12:00:12",5/31/2013,2012
22824,"Not applicable","Not applicable","2013-05-31 12:12:08",5/31/2013,2012
22825,"Not applicable","Not applicable","2013-05-31 12:12:11",5/31/2013,2012
22826,"",,"2013-05-31 12:14:09",5/31/2013,2012
22827,"",,"2013-05-31 12:14:13",5/31/2013,2012
22830,"",,"2013-05-31 12:25:10",5/31/2013,2012
22831,"",,"2013-05-31 12:25:14",5/31/2013,2012
22832,"",,"2013-05-31 12:26:11",5/31/2013,2012
22833,"",,"2013-05-31 12:26:12",5/31/2013,2012
22837,"",,"2013-05-31 12:27:13",5/31/2013,2012
22838,"",,"2013-05-31 12:27:14",5/31/2013,2012
22839,"Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","2013-05-31 12:30:09",5/31/2013,2012
22840,"Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","2013-05-31 12:30:13",5/31/2013,2012
22841,"",,"2013-05-31 12:30:16",5/31/2013,2012
22860,"",,"2013-05-31 12:42:08",5/31/2013,2012
22861,"",,"2013-05-31 12:42:12",5/31/2013,2012
22862,"",,"2013-05-31 12:42:17",5/31/2013,2012
22865,"N/A - no rebates paid.","N/A - no rebates paid.","2013-05-31 12:46:10",5/31/2013,2012
22866,"N/A - no rebates paid.","N/A - no rebates paid.","2013-05-31 12:46:13",5/31/2013,2012
22867,"Not applicable.","Not applicable.","2013-05-31 12:53:11",5/31/2013,2012
22868,"Not applicable.","Not applicable.","2013-05-31 12:53:16",5/31/2013,2012
22869,"Not applicable","Not applicable","2013-05-31 12:55:11",5/31/2013,2012
22870,"Not applicable","Not applicable","2013-05-31 12:55:13",5/31/2013,2012
22871,"",,"2013-05-31 12:59:15",5/31/2013,2012
22872,"",,"2013-05-31 12:59:16",5/31/2013,2012
22873,"",,"2013-05-31 12:59:17",5/31/2013,2012
22874,"",,"2013-05-31 12:59:18",5/31/2013,2012
22875,"",,"2013-05-31 12:59:19",5/31/2013,2012
22876,"",,"2013-05-31 12:59:20",5/31/2013,2012
22877,"",,"2013-05-31 12:59:21",5/31/2013,2012
22878,"",,"2013-05-31 12:59:22",5/31/2013,2012
22879,"",,"2013-05-31 12:59:24",5/31/2013,2012
22880,"",,"2013-05-31 12:59:26",5/31/2013,2012
22881,"",,"2013-05-31 12:59:27",5/31/2013,2012
22882,"",,"2013-05-31 12:59:29",5/31/2013,2012
22883,"",,"2013-05-31 12:59:30",5/31/2013,2012
22884,"",,"2013-05-31 12:59:32",5/31/2013,2012
22885,"",,"2013-05-31 12:59:33",5/31/2013,2012
22886,"",,"2013-05-31 12:59:34",5/31/2013,2012
22887,"",,"2013-05-31 12:59:36",5/31/2013,2012
22888,"",,"2013-05-31 12:59:37",5/31/2013,2012
22889,"",,"2013-05-31 12:59:39",5/31/2013,2012
22890,"",,"2013-05-31 12:59:40",5/31/2013,2012
22891,"",,"2013-05-31 12:59:41",5/31/2013,2012
22892,"",,"2013-05-31 12:59:42",5/31/2013,2012
22893,"",,"2013-05-31 12:59:43",5/31/2013,2012
22894,"",,"2013-05-31 12:59:44",5/31/2013,2012
22895,"",,"2013-05-31 12:59:46",5/31/2013,2012
22896,"",,"2013-05-31 12:59:47",5/31/2013,2012
22897,"",,"2013-05-31 12:59:49",5/31/2013,2012
22898,"",,"2013-05-31 12:59:50",5/31/2013,2012
22899,"",,"2013-05-31 12:59:51",5/31/2013,2012
22900,"",,"2013-05-31 12:59:52",5/31/2013,2012
22901,"",,"2013-05-31 12:59:54",5/31/2013,2012
22902,"",,"2013-05-31 12:59:55",5/31/2013,2012
22903,"",,"2013-05-31 12:59:56",5/31/2013,2012
22904,"",,"2013-05-31 12:59:58",5/31/2013,2012
22905,"",,"2013-05-31 12:59:59",5/31/2013,2012
22906,"",,"2013-05-31 13:00:00",5/31/2013,2012
22907,"",,"2013-05-31 13:00:07",5/31/2013,2012
22908,"",,"2013-05-31 13:00:14",5/31/2013,2012
22909,"",,"2013-05-31 13:00:18",5/31/2013,2012
22910,"",,"2013-05-31 13:00:21",5/31/2013,2012
22911,"",,"2013-05-31 13:00:24",5/31/2013,2012
22912,"",,"2013-05-31 13:00:27",5/31/2013,2012
22913,"",,"2013-05-31 13:00:29",5/31/2013,2012
22914,"",,"2013-05-31 13:00:33",5/31/2013,2012
22915,"",,"2013-05-31 13:00:37",5/31/2013,2012
22916,"",,"2013-05-31 13:00:39",5/31/2013,2012
22917,"",,"2013-05-31 13:00:42",5/31/2013,2012
22918,"",,"2013-05-31 13:00:45",5/31/2013,2012
22919,"",,"2013-05-31 13:00:48",5/31/2013,2012
22920,"",,"2013-05-31 13:00:50",5/31/2013,2012
22921,"",,"2013-05-31 13:00:53",5/31/2013,2012
22922,"",,"2013-05-31 13:00:56",5/31/2013,2012
22980,"",,"2013-05-31 13:33:08",5/31/2013,2012
22981,"",,"2013-05-31 13:33:09",5/31/2013,2012
22982,"",,"2013-05-31 13:33:11",5/31/2013,2012
22983,"",,"2013-05-31 13:33:12",5/31/2013,2012
22984,"",,"2013-05-31 13:33:13",5/31/2013,2012
22985,"",,"2013-05-31 13:33:14",5/31/2013,2012
22986,"",,"2013-05-31 13:33:16",5/31/2013,2012
22987,"",,"2013-05-31 13:33:17",5/31/2013,2012
22988,"",,"2013-05-31 13:33:18",5/31/2013,2012
22989,"",,"2013-05-31 13:33:19",5/31/2013,2012
22990,"",,"2013-05-31 13:33:20",5/31/2013,2012
22991,"Phone calls, white pages, internet search.","State escheatment unclaimed property rules will be followed.","2013-05-31 13:33:21",5/31/2013,2012
22992,"",,"2013-05-31 13:33:22",5/31/2013,2012
22993,"",,"2013-05-31 13:33:23",5/31/2013,2012
22994,"",,"2013-05-31 13:33:24",5/31/2013,2012
22995,"",,"2013-05-31 13:33:26",5/31/2013,2012
22996,"",,"2013-05-31 13:33:27",5/31/2013,2012
22997,"",,"2013-05-31 13:33:28",5/31/2013,2012
22998,"",,"2013-05-31 13:33:29",5/31/2013,2012
22999,"",,"2013-05-31 13:33:30",5/31/2013,2012
23000,"",,"2013-05-31 13:33:31",5/31/2013,2012
23001,"",,"2013-05-31 13:33:32",5/31/2013,2012
23002,"",,"2013-05-31 13:33:33",5/31/2013,2012
23003,"",,"2013-05-31 13:33:34",5/31/2013,2012
23004,"",,"2013-05-31 13:33:35",5/31/2013,2012
23005,"",,"2013-05-31 13:33:37",5/31/2013,2012
23006,"",,"2013-05-31 13:33:38",5/31/2013,2012
23007,"",,"2013-05-31 13:33:39",5/31/2013,2012
23008,"",,"2013-05-31 13:33:40",5/31/2013,2012
23009,"",,"2013-05-31 13:33:41",5/31/2013,2012
23010,"",,"2013-05-31 13:33:43",5/31/2013,2012
23011,"",,"2013-05-31 13:33:44",5/31/2013,2012
23012,"",,"2013-05-31 13:33:45",5/31/2013,2012
23013,"",,"2013-05-31 13:33:46",5/31/2013,2012
23014,"Phone calls, white pages, internet search.","State escheatment unclaimed property rules will be followed.","2013-05-31 13:33:47",5/31/2013,2012
23015,"",,"2013-05-31 13:33:48",5/31/2013,2012
23016,"",,"2013-05-31 13:33:49",5/31/2013,2012
23017,"",,"2013-05-31 13:33:50",5/31/2013,2012
23018,"",,"2013-05-31 13:33:51",5/31/2013,2012
23019,"",,"2013-05-31 13:33:53",5/31/2013,2012
23020,"",,"2013-05-31 13:33:54",5/31/2013,2012
23021,"",,"2013-05-31 13:33:55",5/31/2013,2012
23022,"",,"2013-05-31 13:33:56",5/31/2013,2012
23023,"",,"2013-05-31 13:33:58",5/31/2013,2012
23024,"",,"2013-05-31 13:33:59",5/31/2013,2012
23025,"",,"2013-05-31 13:34:00",5/31/2013,2012
23026,"",,"2013-05-31 13:34:01",5/31/2013,2012
23027,"",,"2013-05-31 13:34:02",5/31/2013,2012
23028,"",,"2013-05-31 13:34:03",5/31/2013,2012
23029,"",,"2013-05-31 13:34:04",5/31/2013,2012
23030,"",,"2013-05-31 13:34:05",5/31/2013,2012
23031,"",,"2013-05-31 13:34:06",5/31/2013,2012
23035,"",,"2013-05-31 13:43:15",5/31/2013,2012
23036,"",,"2013-05-31 13:43:17",5/31/2013,2012
23037,"",,"2013-05-31 13:44:10",5/31/2013,2012
23038,"",,"2013-05-31 13:44:12",5/31/2013,2012
23039,"",,"2013-05-31 13:44:14",5/31/2013,2012
23040,"",,"2013-05-31 13:44:15",5/31/2013,2012
23043,"",,"2013-05-31 13:50:08",5/31/2013,2012
23044,"",,"2013-05-31 13:50:09",5/31/2013,2012
23062,"",,"2013-05-31 14:10:12",5/31/2013,2012
23063,"",,"2013-05-31 14:10:14",5/31/2013,2012
23082,"",,"2013-05-31 14:38:11",5/31/2013,2012
23083,"",,"2013-05-31 14:38:12",5/31/2013,2012
23084,"",,"2013-05-31 14:38:13",5/31/2013,2012
23085,"",,"2013-05-31 14:38:14",5/31/2013,2012
23088,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:10",5/31/2013,2012
23089,"",,"2013-05-31 14:42:12",5/31/2013,2012
23090,"",,"2013-05-31 14:42:13",5/31/2013,2012
23091,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:14",5/31/2013,2012
23092,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:15",5/31/2013,2012
23093,"",,"2013-05-31 14:42:17",5/31/2013,2012
23094,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:18",5/31/2013,2012
23095,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:20",5/31/2013,2012
23096,"",,"2013-05-31 14:42:22",5/31/2013,2012
23097,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:23",5/31/2013,2012
23098,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:24",5/31/2013,2012
23099,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:26",5/31/2013,2012
23100,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:27",5/31/2013,2012
23101,"",,"2013-05-31 14:42:28",5/31/2013,2012
23102,"",,"2013-05-31 14:42:30",5/31/2013,2012
23103,"",,"2013-05-31 14:42:31",5/31/2013,2012
23104,"",,"2013-05-31 14:42:32",5/31/2013,2012
23105,"",,"2013-05-31 14:42:34",5/31/2013,2012
23106,"",,"2013-05-31 14:42:35",5/31/2013,2012
23107,"",,"2013-05-31 14:42:36",5/31/2013,2012
23108,"",,"2013-05-31 14:42:38",5/31/2013,2012
23109,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:39",5/31/2013,2012
23110,"",,"2013-05-31 14:42:40",5/31/2013,2012
23111,"",,"2013-05-31 14:42:41",5/31/2013,2012
23112,"",,"2013-05-31 14:42:42",5/31/2013,2012
23113,"",,"2013-05-31 14:42:43",5/31/2013,2012
23114,"",,"2013-05-31 14:42:44",5/31/2013,2012
23115,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:45",5/31/2013,2012
23116,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:47",5/31/2013,2012
23117,"",,"2013-05-31 14:42:48",5/31/2013,2012
23118,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:49",5/31/2013,2012
23119,"",,"2013-05-31 14:42:50",5/31/2013,2012
23120,"",,"2013-05-31 14:42:51",5/31/2013,2012
23121,"",,"2013-05-31 14:42:52",5/31/2013,2012
23122,"",,"2013-05-31 14:42:53",5/31/2013,2012
23123,"",,"2013-05-31 14:42:54",5/31/2013,2012
23124,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:56",5/31/2013,2012
23125,"",,"2013-05-31 14:42:57",5/31/2013,2012
23126,"",,"2013-05-31 14:42:58",5/31/2013,2012
23127,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:00",5/31/2013,2012
23128,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:01",5/31/2013,2012
23129,"",,"2013-05-31 14:43:02",5/31/2013,2012
23130,"",,"2013-05-31 14:43:04",5/31/2013,2012
23131,"",,"2013-05-31 14:43:05",5/31/2013,2012
23132,"",,"2013-05-31 14:43:06",5/31/2013,2012
23133,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:07",5/31/2013,2012
23134,"",,"2013-05-31 14:43:09",5/31/2013,2012
23135,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:10",5/31/2013,2012
23136,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:11",5/31/2013,2012
23137,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:12",5/31/2013,2012
23138,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:13",5/31/2013,2012
23139,"",,"2013-05-31 14:43:15",5/31/2013,2012
23140,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:16",5/31/2013,2012
23141,"",,"2013-05-31 14:43:17",5/31/2013,2012
23142,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:19",5/31/2013,2012
23143,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:20",5/31/2013,2012
23144,"",,"2013-05-31 14:43:22",5/31/2013,2012
23161,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:59:07",5/31/2013,2012
23162,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:59:08",5/31/2013,2012
23165,"",,"2013-05-31 15:13:08",5/31/2013,2012
23166,"",,"2013-05-31 15:13:09",5/31/2013,2012
23167,"",,"2013-05-31 15:13:10",5/31/2013,2012
23168,"",,"2013-05-31 15:13:11",5/31/2013,2012
23169,"",,"2013-05-31 15:13:12",5/31/2013,2012
23170,"",,"2013-05-31 15:13:16",5/31/2013,2012
23171,"",,"2013-05-31 15:13:21",5/31/2013,2012
23172,"",,"2013-05-31 15:13:25",5/31/2013,2012
23173,"",,"2013-05-31 15:13:29",5/31/2013,2012
23174,"",,"2013-05-31 15:13:34",5/31/2013,2012
23175,"",,"2013-05-31 15:13:38",5/31/2013,2012
23176,"",,"2013-05-31 15:13:42",5/31/2013,2012
23177,"",,"2013-05-31 15:13:46",5/31/2013,2012
23178,"",,"2013-05-31 15:13:49",5/31/2013,2012
23179,"",,"2013-05-31 15:13:53",5/31/2013,2012
23180,"",,"2013-05-31 15:13:58",5/31/2013,2012
23181,"",,"2013-05-31 15:13:59",5/31/2013,2012
23182,"",,"2013-05-31 15:14:06",5/31/2013,2012
23183,"",,"2013-05-31 15:14:08",5/31/2013,2012
23184,"",,"2013-05-31 15:14:12",5/31/2013,2012
23185,"",,"2013-05-31 15:14:17",5/31/2013,2012
23186,"",,"2013-05-31 15:14:21",5/31/2013,2012
23239,"",,"2013-05-31 15:25:12",5/31/2013,2012
23240,"",,"2013-05-31 15:25:15",5/31/2013,2012
23241,"",,"2013-05-31 15:36:14",5/31/2013,2012
23242,"",,"2013-05-31 15:36:15",5/31/2013,2012
23243,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 15:36:17",5/31/2013,2012
23244,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 15:36:17",5/31/2013,2012
23245,"",,"2013-05-31 15:36:18",5/31/2013,2012
23246,"",,"2013-05-31 15:36:19",5/31/2013,2012
23247,"",,"2013-05-31 15:36:20",5/31/2013,2012
23248,"",,"2013-05-31 15:36:21",5/31/2013,2012
23249,"Returned mail resulting from an incorrect address will be processed by NHP or the intermediaries (H.S.A., Health Connector or SBSB) that distributed the mailing.  Each will research any incorrect addresss and if updated information is available, checks will be reissued to the affected group.  The respective intermediaries will provide any address corrections to NHP.","If the intermediary or NHP is unable to locate a group on non-group that is due a rebate, the intermediary or NHP will hold onto the check for three years.  After three years, if the holder has not contacted the policyholder to claim it, it will be deemed abandoned property.  At that point, the intermediary or NHP respectively will go through the process to give it to the MA Dept. of the State Treasurer - Unclaimed Property Division in accordance with 960 CMR 4.00.","2013-05-31 15:36:28",5/31/2013,2012
23250,"Returned mail resulting from an incorrect address will be processed by NHP or the intermediaries (H.S.A., Health Connector or SBSB) that distributed the mailing.  Each will research any incorrect addresss and if updated information is available, checks will be reissued to the affected group.  The respective intermediaries will provide any address corrections to NHP.","If the intermediary or NHP is unable to locate a group on non-group that is due a rebate, the intermediary or NHP will hold onto the check for three years.  After three years, if the holder has not contacted the policyholder to claim it, it will be deemed abandoned property.  At that point, the intermediary or NHP respectively will go through the process to give it to the MA Dept. of the State Treasurer - Unclaimed Property Division in accordance with 960 CMR 4.00.","2013-05-31 15:36:29",5/31/2013,2012
23251,"N/A","N/A","2013-05-31 15:36:31",5/31/2013,2012
23252,"N/A","N/A","2013-05-31 15:36:32",5/31/2013,2012
23255,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:43:08",5/31/2013,2012
23256,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:43:13",5/31/2013,2012
23257,"",,"2013-05-31 15:49:07",5/31/2013,2012
23258,"",,"2013-05-31 15:49:09",5/31/2013,2012
23259,"",,"2013-05-31 15:49:10",5/31/2013,2012
23260,"",,"2013-05-31 15:49:11",5/31/2013,2012
23261,"",,"2013-05-31 15:49:11",5/31/2013,2012
23262,"",,"2013-05-31 15:49:12",5/31/2013,2012
23263,"",,"2013-05-31 15:49:13",5/31/2013,2012
23264,"",,"2013-05-31 15:49:14",5/31/2013,2012
23265,"",,"2013-05-31 15:49:15",5/31/2013,2012
23266,"",,"2013-05-31 15:49:16",5/31/2013,2012
23273,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:59:12",5/31/2013,2012
23274,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:59:13",5/31/2013,2012
23275,"",,"2013-05-31 16:03:08",5/31/2013,2012
23276,"",,"2013-05-31 16:03:11",5/31/2013,2012
23277,"",,"2013-05-31 16:03:16",5/31/2013,2012
23278,"",,"2013-05-31 16:03:18",5/31/2013,2012
23279,"",,"2013-05-31 16:03:22",5/31/2013,2012
23280,"",,"2013-05-31 16:03:26",5/31/2013,2012
23281,"",,"2013-05-31 16:03:27",5/31/2013,2012
23282,"",,"2013-05-31 16:03:30",5/31/2013,2012
23283,"",,"2013-05-31 16:03:31",5/31/2013,2012
23284,"",,"2013-05-31 16:03:35",5/31/2013,2012
23285,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 16:06:08",5/31/2013,2012
23286,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 16:06:09",5/31/2013,2012
23287,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 16:16:12",5/31/2013,2012
23288,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 16:16:13",5/31/2013,2012
23289,"N/A","N/A","2013-05-31 16:26:09",5/31/2013,2012
23290,"N/A","N/A","2013-05-31 16:26:10",5/31/2013,2012
23312,"",,"2013-05-31 16:48:10",5/31/2013,2012
23313,"",,"2013-05-31 16:48:11",5/31/2013,2012
23314,"Rebate checks were mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:07",5/31/2013,2012
23315,"Rebate checks were mailed to all applicable groups using the most recent address on file.The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:08",5/31/2013,2012
23316,"Rebate checks were mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:09",5/31/2013,2012
23317,"",,"2013-05-31 16:58:10",5/31/2013,2012
23318,"Rebate checks were mailed to all applicable groups using the most recent address on file.  The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:11",5/31/2013,2012
23319,"",,"2013-05-31 16:58:12",5/31/2013,2012
23320,"",,"2013-05-31 16:58:13",5/31/2013,2012
23321,"",,"2013-05-31 16:58:14",5/31/2013,2012
23322,"",,"2013-05-31 16:58:14",5/31/2013,2012
23323,"",,"2013-05-31 16:58:15",5/31/2013,2012
23324,"",,"2013-05-31 16:58:16",5/31/2013,2012
23325,"",,"2013-05-31 16:58:17",5/31/2013,2012
23326,"",,"2013-05-31 16:58:18",5/31/2013,2012
23327,"",,"2013-05-31 16:58:19",5/31/2013,2012
23328,"",,"2013-05-31 16:58:20",5/31/2013,2012
23331,"",,"2013-05-31 16:58:35",5/31/2013,2012
23332,"",,"2013-05-31 16:58:36",5/31/2013,2012
23336,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 17:07:11",5/31/2013,2012
23337,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 17:07:13",5/31/2013,2012
23341,"",,"2013-05-31 17:15:09",5/31/2013,2012
23342,"",,"2013-05-31 17:15:13",5/31/2013,2012
23343,"",,"2013-05-31 17:15:23",5/31/2013,2012
23344,"",,"2013-05-31 17:15:28",5/31/2013,2012
23345,"",,"2013-05-31 17:15:32",5/31/2013,2012
23348,"",,"2013-05-31 17:24:14",5/31/2013,2012
23349,"",,"2013-05-31 17:24:21",5/31/2013,2012
23350,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:27",5/31/2013,2012
23351,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:32",5/31/2013,2012
23352,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:39",5/31/2013,2012
23353,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:45",5/31/2013,2012
23354,"",,"2013-05-31 17:24:52",5/31/2013,2012
23355,"",,"2013-05-31 17:24:59",5/31/2013,2012
23356,"",,"2013-05-31 17:25:03",5/31/2013,2012
23357,"",,"2013-05-31 17:25:07",5/31/2013,2012
23358,"",,"2013-05-31 17:25:12",5/31/2013,2012
23359,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:15",5/31/2013,2012
23360,"",,"2013-05-31 17:25:19",5/31/2013,2012
23361,"",,"2013-05-31 17:25:20",5/31/2013,2012
23362,"",,"2013-05-31 17:25:21",5/31/2013,2012
23363,"",,"2013-05-31 17:25:23",5/31/2013,2012
23364,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:24",5/31/2013,2012
23365,"",,"2013-05-31 17:25:25",5/31/2013,2012
23366,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:26",5/31/2013,2012
23367,"",,"2013-05-31 17:25:27",5/31/2013,2012
23368,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:28",5/31/2013,2012
23369,"",,"2013-05-31 17:25:29",5/31/2013,2012
23370,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:30",5/31/2013,2012
23371,"",,"2013-05-31 17:25:31",5/31/2013,2012
23372,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:32",5/31/2013,2012
23373,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:34",5/31/2013,2012
23374,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:34",5/31/2013,2012
23375,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:36",5/31/2013,2012
23376,"",,"2013-05-31 17:25:37",5/31/2013,2012
23377,"",,"2013-05-31 17:25:41",5/31/2013,2012
23378,"",,"2013-05-31 17:25:43",5/31/2013,2012
23379,"",,"2013-05-31 17:25:47",5/31/2013,2012
23380,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:50",5/31/2013,2012
23381,"",,"2013-05-31 17:25:54",5/31/2013,2012
23382,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:55",5/31/2013,2012
23383,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:01",5/31/2013,2012
23384,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:08",5/31/2013,2012
23385,"",,"2013-05-31 17:26:10",5/31/2013,2012
23386,"",,"2013-05-31 17:26:11",5/31/2013,2012
23387,"",,"2013-05-31 17:26:12",5/31/2013,2012
23388,"",,"2013-05-31 17:26:13",5/31/2013,2012
23389,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:14",5/31/2013,2012
23390,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:15",5/31/2013,2012
23391,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:16",5/31/2013,2012
23392,"",,"2013-05-31 17:26:17",5/31/2013,2012
23393,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:18",5/31/2013,2012
23394,"",,"2013-05-31 17:26:19",5/31/2013,2012
23395,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:20",5/31/2013,2012
23396,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:20",5/31/2013,2012
23397,"",,"2013-05-31 17:26:21",5/31/2013,2012
23408,"",,"2013-05-31 18:02:11",5/31/2013,2012
23409,"",,"2013-05-31 18:02:13",5/31/2013,2012
23414,"",,"2013-05-31 18:11:10",5/31/2013,2012
23415,"",,"2013-05-31 18:11:14",5/31/2013,2012
23533,"",,"2013-05-31 18:40:09",5/31/2013,2012
23534,"",,"2013-05-31 18:40:13",5/31/2013,2012
23570,"",,"2013-05-31 19:25:12",5/31/2013,2012
23571,"",,"2013-05-31 19:25:15",5/31/2013,2012
23627,"",,"2013-05-31 22:15:09",5/31/2013,2012
23628,"",,"2013-05-31 22:15:11",5/31/2013,2012
23633,"",,"2013-06-01 01:38:08",6/1/2013,2012
23634,"",,"2013-06-01 01:38:09",6/1/2013,2012
23635,"",,"2013-06-01 01:39:11",6/1/2013,2012
23636,"",,"2013-06-01 01:39:12",6/1/2013,2012
23637,"",,"2013-06-01 10:57:08",6/1/2013,2012
23638,"",,"2013-06-01 10:57:09",6/1/2013,2012
23639,"",,"2013-06-01 10:57:10",6/1/2013,2012
23640,"",,"2013-06-01 10:57:10",6/1/2013,2012
23641,"",,"2013-06-01 10:57:11",6/1/2013,2012
23642,"",,"2013-06-01 10:57:12",6/1/2013,2012
23643,"",,"2013-06-01 10:57:13",6/1/2013,2012
23644,"",,"2013-06-01 10:57:14",6/1/2013,2012
23645,"",,"2013-06-01 10:57:15",6/1/2013,2012
23646,"",,"2013-06-01 10:57:16",6/1/2013,2012
23647,"",,"2013-06-01 10:57:17",6/1/2013,2012
23648,"",,"2013-06-01 10:57:19",6/1/2013,2012
23649,"",,"2013-06-01 10:57:21",6/1/2013,2012
23650,"",,"2013-06-01 10:57:22",6/1/2013,2012
23651,"",,"2013-06-01 10:57:23",6/1/2013,2012
23652,"",,"2013-06-01 10:57:24",6/1/2013,2012
23653,"",,"2013-06-01 10:57:27",6/1/2013,2012
23654,"",,"2013-06-01 10:57:30",6/1/2013,2012
23655,"",,"2013-06-01 10:57:31",6/1/2013,2012
23656,"",,"2013-06-01 10:57:33",6/1/2013,2012
23657,"",,"2013-06-01 10:57:34",6/1/2013,2012
23658,"",,"2013-06-01 10:57:36",6/1/2013,2012
23659,"",,"2013-06-01 10:57:37",6/1/2013,2012
23660,"",,"2013-06-01 10:57:38",6/1/2013,2012
23661,"",,"2013-06-01 10:57:39",6/1/2013,2012
23662,"",,"2013-06-01 10:57:40",6/1/2013,2012
23663,"",,"2013-06-01 10:57:41",6/1/2013,2012
23664,"Not Applicable","Not Applicable","2013-06-01 18:57:12",6/1/2013,2012
23665,"Not Applicable","Not Applicable","2013-06-01 18:57:13",6/1/2013,2012
23668,"",,"2013-06-02 09:38:12",6/2/2013,2012
23669,"",,"2013-06-02 09:38:13",6/2/2013,2012
23767,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:12",6/3/2013,2012
23768,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:17",6/3/2013,2012
23769,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:29",6/3/2013,2012
23770,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:32",6/3/2013,2012
23771,"",,"2013-06-03 09:53:36",6/3/2013,2012
23772,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:40",6/3/2013,2012
23773,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:43",6/3/2013,2012
23774,"",,"2013-06-03 09:53:47",6/3/2013,2012
23775,"",,"2013-06-03 09:53:49",6/3/2013,2012
23776,"",,"2013-06-03 09:53:50",6/3/2013,2012
23777,"",,"2013-06-03 09:53:53",6/3/2013,2012
23778,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:59",6/3/2013,2012
23779,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:06",6/3/2013,2012
23780,"",,"2013-06-03 09:54:09",6/3/2013,2012
23781,"",,"2013-06-03 09:54:10",6/3/2013,2012
23782,"",,"2013-06-03 09:54:11",6/3/2013,2012
23783,"",,"2013-06-03 09:54:13",6/3/2013,2012
23784,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:14",6/3/2013,2012
23785,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:15",6/3/2013,2012
23786,"",,"2013-06-03 09:54:16",6/3/2013,2012
23787,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:17",6/3/2013,2012
23848,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:11",6/3/2013,2012
23849,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:12",6/3/2013,2012
23850,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:14",6/3/2013,2012
23851,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:14",6/3/2013,2012
23852,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:15",6/3/2013,2012
23853,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:17",6/3/2013,2012
23854,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:18",6/3/2013,2012
23855,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:20",6/3/2013,2012
23856,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:23",6/3/2013,2012
23857,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:24",6/3/2013,2012
23858,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:25",6/3/2013,2012
23859,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:30",6/3/2013,2012
23860,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:33",6/3/2013,2012
23861,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:34",6/3/2013,2012
23862,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:35",6/3/2013,2012
23863,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:36",6/3/2013,2012
23864,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:37",6/3/2013,2012
23865,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:38",6/3/2013,2012
23866,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:39",6/3/2013,2012
23867,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:40",6/3/2013,2012
23868,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:42",6/3/2013,2012
23869,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:44",6/3/2013,2012
23870,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:46",6/3/2013,2012
23871,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:47",6/3/2013,2012
23872,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:48",6/3/2013,2012
23873,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:50",6/3/2013,2012
23874,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:51",6/3/2013,2012
23875,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:53",6/3/2013,2012
23876,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:54",6/3/2013,2012
23877,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:55",6/3/2013,2012
23878,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:57",6/3/2013,2012
23879,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:58",6/3/2013,2012
23880,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:59",6/3/2013,2012
23881,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:02",6/3/2013,2012
23882,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:03",6/3/2013,2012
23883,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:04",6/3/2013,2012
23884,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:06",6/3/2013,2012
23885,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:07",6/3/2013,2012
23886,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:09",6/3/2013,2012
23887,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:11",6/3/2013,2012
23888,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:12",6/3/2013,2012
23889,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:13",6/3/2013,2012
23890,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:15",6/3/2013,2012
23891,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:16",6/3/2013,2012
23892,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:17",6/3/2013,2012
23893,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:19",6/3/2013,2012
23894,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:20",6/3/2013,2012
23895,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:21",6/3/2013,2012
23896,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:23",6/3/2013,2012
23897,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:24",6/3/2013,2012
23898,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:26",6/3/2013,2012
23899,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:28",6/3/2013,2012
23900,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:32",6/3/2013,2012
23901,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:38",6/3/2013,2012
23902,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:40",6/3/2013,2012
23903,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:11",6/3/2013,2012
23904,"N/A",,"2013-06-03 11:59:12",6/3/2013,2012
23905,"N/A",,"2013-06-03 11:59:13",6/3/2013,2012
23906,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:13",6/3/2013,2012
23907,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:14",6/3/2013,2012
23945,"Not applicable","Not applicable","2013-06-03 16:41:11",6/3/2013,2012
23946,"Not applicable","Not applicable","2013-06-03 16:41:13",6/3/2013,2012
23951,"",,"2013-06-03 17:08:11",6/3/2013,2012
23952,"0","0","2013-06-03 17:08:12",6/3/2013,2012
23953,"",,"2013-06-03 17:08:13",6/3/2013,2012
23954,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:14",6/3/2013,2012
23955,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:15",6/3/2013,2012
23956,"",,"2013-06-03 17:08:16",6/3/2013,2012
23957,"",,"2013-06-03 17:08:17",6/3/2013,2012
23958,"0","0","2013-06-03 17:08:18",6/3/2013,2012
23959,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:19",6/3/2013,2012
23960,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:20",6/3/2013,2012
23961,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:21",6/3/2013,2012
23962,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:22",6/3/2013,2012
23963,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:23",6/3/2013,2012
23964,"",,"2013-06-03 17:08:24",6/3/2013,2012
23965,"",,"2013-06-03 17:08:25",6/3/2013,2012
23966,"",,"2013-06-03 17:08:26",6/3/2013,2012
23967,"",,"2013-06-03 17:08:26",6/3/2013,2012
23968,"",,"2013-06-03 17:08:27",6/3/2013,2012
23969,"0","0","2013-06-03 17:08:28",6/3/2013,2012
23970,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:29",6/3/2013,2012
23971,"",,"2013-06-03 17:08:30",6/3/2013,2012
23972,"",,"2013-06-03 17:08:31",6/3/2013,2012
23973,"",,"2013-06-03 17:08:32",6/3/2013,2012
23974,"",,"2013-06-03 17:08:32",6/3/2013,2012
23975,"",,"2013-06-03 17:08:34",6/3/2013,2012
23976,"",,"2013-06-03 17:08:35",6/3/2013,2012
23977,"",,"2013-06-03 17:08:36",6/3/2013,2012
23978,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:36",6/3/2013,2012
23979,"0","0","2013-06-03 17:08:37",6/3/2013,2012
23980,"",,"2013-06-03 17:08:38",6/3/2013,2012
23981,"",,"2013-06-03 17:08:39",6/3/2013,2012
23982,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:40",6/3/2013,2012
23983,"",,"2013-06-03 17:08:41",6/3/2013,2012
23984,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:42",6/3/2013,2012
23985,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:42",6/3/2013,2012
23986,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:43",6/3/2013,2012
23987,"",,"2013-06-03 17:08:44",6/3/2013,2012
23988,"0","0","2013-06-03 17:08:45",6/3/2013,2012
23989,"",,"2013-06-03 17:08:46",6/3/2013,2012
23990,"",,"2013-06-03 17:08:47",6/3/2013,2012
23991,"",,"2013-06-03 17:08:48",6/3/2013,2012
23992,"",,"2013-06-03 17:08:49",6/3/2013,2012
23993,"","Not Applicable","2013-06-03 17:09:15",6/3/2013,2012
23994,"","Not Applicable","2013-06-03 17:09:16",6/3/2013,2012
23997,"",,"2013-06-03 17:31:09",6/3/2013,2012
23998,"",,"2013-06-03 17:31:11",6/3/2013,2012
24061,"0","0","2013-06-03 20:03:11",6/3/2013,2012
24062,"0","0","2013-06-03 20:03:16",6/3/2013,2012
24065,"n/a","n/a","2013-06-03 20:53:14",6/3/2013,2012
24066,"n/a","n/a","2013-06-03 20:53:22",6/3/2013,2012
24069,"",,"2013-06-06 10:24:08",6/6/2013,2012
24070,"",,"2013-06-06 10:24:10",6/6/2013,2012
24078,"",,"2013-06-07 17:43:09",6/7/2013,2012
24079,"",,"2013-06-07 17:43:12",6/7/2013,2012
24080,"Due diligence letters will be mailed in the 7th month after check issuance.  When unclaimed rebate checks meet Arkansas’ unclaimed property filing timeline, due diligence letters will be mailed based on Arkansas’ due diligence criteria.","When policyholders/subscribers respond to a due diligence letter, a replacement check will be issued and mailed to address provided if they request that action.  If no response is received to the due diligence letter, monies will be remitted to each state based on filing/remitting timelines.","2013-06-10 10:15:14",6/10/2013,2012
24081,"Due diligence letters will be mailed in the 7th month after check issuance.  When unclaimed rebate checks meet Arkansas’ unclaimed property filing timeline, due diligence letters will be mailed based on Arkansas’ due diligence criteria.","When policyholders/subscribers respond to a due diligence letter, a replacement check will be issued and mailed to address provided if they request that action.  If no response is received to the due diligence letter, monies will be remitted to each state based on filing/remitting timelines.","2013-06-10 10:15:17",6/10/2013,2012
24082,"",,"2013-06-10 10:15:21",6/10/2013,2012
24083,"",,"2013-06-10 10:15:26",6/10/2013,2012
24103,"","Not applicable","2013-06-10 15:06:11",6/10/2013,2012
24104,"Not Applicable","Not Applicable","2013-06-10 15:06:16",6/10/2013,2012
24105,"Not applicable","Not applicable","2013-06-10 15:06:17",6/10/2013,2012
24106,"Not applicable","Not applicable","2013-06-10 15:06:18",6/10/2013,2012
24107,"Not applicable","Not applicable","2013-06-10 15:06:20",6/10/2013,2012
24108,"Not applicable","Not applicable","2013-06-10 15:06:21",6/10/2013,2012
24109,"Not applicable","Not applicable","2013-06-10 15:06:22",6/10/2013,2012
24115,"Not applicable","Not applicable","2013-06-11 11:57:08",6/11/2013,2012
24116,"Not applicable","Not applicable","2013-06-11 11:57:09",6/11/2013,2012
24117,"",,"2013-06-11 11:57:10",6/11/2013,2012
24118,"Not applicable","Not applicable","2013-06-11 11:57:11",6/11/2013,2012
24119,"",,"2013-06-11 11:57:13",6/11/2013,2012
24120,"",,"2013-06-11 15:07:12",6/11/2013,2012
24121,"",,"2013-06-11 15:07:13",6/11/2013,2012
24122,"",,"2013-06-11 15:07:14",6/11/2013,2012
24123,"",,"2013-06-11 15:07:15",6/11/2013,2012
24124,"",,"2013-06-11 15:07:16",6/11/2013,2012
24125,"",,"2013-06-11 15:07:17",6/11/2013,2012
24126,"",,"2013-06-11 15:07:17",6/11/2013,2012
24127,"",,"2013-06-11 15:07:18",6/11/2013,2012
24128,"",,"2013-06-11 15:07:19",6/11/2013,2012
24129,"",,"2013-06-11 15:07:20",6/11/2013,2012
24130,"",,"2013-06-11 15:07:22",6/11/2013,2012
24131,"",,"2013-06-11 15:07:24",6/11/2013,2012
24132,"",,"2013-06-11 15:07:26",6/11/2013,2012
24133,"",,"2013-06-11 15:07:27",6/11/2013,2012
24134,"",,"2013-06-11 15:07:28",6/11/2013,2012
24135,"",,"2013-06-11 15:07:30",6/11/2013,2012
24136,"",,"2013-06-11 15:07:31",6/11/2013,2012
24137,"",,"2013-06-11 15:07:34",6/11/2013,2012
24138,"",,"2013-06-11 15:07:35",6/11/2013,2012
24139,"",,"2013-06-11 15:07:36",6/11/2013,2012
24140,"",,"2013-06-11 15:07:39",6/11/2013,2012
24141,"",,"2013-06-11 15:07:41",6/11/2013,2012
24142,"",,"2013-06-11 15:07:43",6/11/2013,2012
24143,"",,"2013-06-11 15:07:44",6/11/2013,2012
24144,"",,"2013-06-11 15:07:45",6/11/2013,2012
24145,"",,"2013-06-11 15:07:46",6/11/2013,2012
24146,"",,"2013-06-11 15:07:47",6/11/2013,2012
24147,"N/A - No rebates owed.","N/A - No prior rebates owed.","2013-06-13 12:04:08",6/13/2013,2012
24148,"N/A - No rebates owed.","N/A - No prior rebates owed.","2013-06-13 12:04:09",6/13/2013,2012
24149,"",,"2013-06-17 12:05:10",6/17/2013,2012
24150,"",,"2013-06-17 12:05:14",6/17/2013,2012
24151,"",,"2013-06-17 15:58:07",6/17/2013,2012
24152,"",,"2013-06-17 15:58:08",6/17/2013,2012
24153,"",,"2013-06-17 15:58:09",6/17/2013,2012
24154,"",,"2013-06-17 15:58:10",6/17/2013,2012
24155,"",,"2013-06-17 15:58:11",6/17/2013,2012
24156,"",,"2013-06-17 15:58:12",6/17/2013,2012
24157,"",,"2013-06-17 15:58:13",6/17/2013,2012
24158,"",,"2013-06-17 15:58:13",6/17/2013,2012
24159,"",,"2013-06-17 15:58:14",6/17/2013,2012
24160,"",,"2013-06-17 15:58:15",6/17/2013,2012
24215,"No rebate was paid in prior MLR year.","No rebate was paid in prior MLR year.","2013-06-19 10:01:07",6/19/2013,2012
24216,"No rebate was paid in prior MLR year.","No rebate was paid in prior MLR year.","2013-06-19 10:01:08",6/19/2013,2012
24217,"",,"2013-06-21 09:21:07",6/21/2013,2012
24218,"",,"2013-06-21 09:21:08",6/21/2013,2012
24219,"",,"2013-06-21 09:22:10",6/21/2013,2012
24220,"",,"2013-06-21 09:22:12",6/21/2013,2012
24221,"Follow-up mailings and phone calls to indivisdual members and group subscribers.","For small group, we are still working with 1 group to cash the check sent to them. For Individual, when followup process exhausted, we will Escheat to states any uncashed monies.","2013-06-21 09:23:11",6/21/2013,2012
24222,"Follow-up mailings and phone calls to indivisdual members subscribers and groups.","For small group, we are still working with 1 group to cash a replacement check sent to them. For Individual subscribers, when followup mailing and phone call processes have been exhausted, the company will escheat any uncashed checks to the State.","2013-06-21 09:23:15",6/21/2013,2012
24289,"",,"2013-06-26 14:55:49",6/26/2013,2012
24290,"",,"2013-06-26 14:55:50",6/26/2013,2012
24291,"",,"2013-06-26 14:55:51",6/26/2013,2012
24292,"",,"2013-06-26 16:47:48",6/26/2013,2012
24293,"",,"2013-06-26 16:47:49",6/26/2013,2012
24294,"",,"2013-06-26 16:47:49",6/26/2013,2012
24295,"",,"2013-06-26 16:47:50",6/26/2013,2012
24296,"",,"2013-06-26 16:47:51",6/26/2013,2012
24297,"",,"2013-06-26 16:47:51",6/26/2013,2012
24298,"",,"2013-06-26 16:47:52",6/26/2013,2012
24299,"",,"2013-06-26 16:47:52",6/26/2013,2012
24300,"",,"2013-06-26 16:47:53",6/26/2013,2012
24301,"",,"2013-06-26 16:47:53",6/26/2013,2012
24302,"",,"2013-06-26 16:47:54",6/26/2013,2012
24303,"",,"2013-06-26 16:47:54",6/26/2013,2012
24304,"",,"2013-06-26 16:47:55",6/26/2013,2012
24305,"",,"2013-06-26 16:47:55",6/26/2013,2012
24306,"",,"2013-06-26 16:47:56",6/26/2013,2012
24309,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:53",6/27/2013,2012
24310,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:54",6/27/2013,2012
24311,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:55",6/27/2013,2012
24312,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:56",6/27/2013,2012
24313,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:57",6/27/2013,2012
24314,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:58",6/27/2013,2012
24315,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:59",6/27/2013,2012
24316,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:01",6/27/2013,2012
24317,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:01",6/27/2013,2012
24318,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:02",6/27/2013,2012
24319,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:03",6/27/2013,2012
24320,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:04",6/27/2013,2012
24321,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:04",6/27/2013,2012
24322,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:06",6/27/2013,2012
24323,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:06",6/27/2013,2012
24324,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:08",6/27/2013,2012
24325,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:08",6/27/2013,2012
24326,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:10",6/27/2013,2012
24327,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:11",6/27/2013,2012
24328,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:12",6/27/2013,2012
24329,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:13",6/27/2013,2012
24330,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:14",6/27/2013,2012
24331,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:14",6/27/2013,2012
24332,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:16",6/27/2013,2012
24333,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:17",6/27/2013,2012
24334,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:18",6/27/2013,2012
24335,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:19",6/27/2013,2012
24336,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:20",6/27/2013,2012
24337,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:21",6/27/2013,2012
24338,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:22",6/27/2013,2012
24339,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:23",6/27/2013,2012
24340,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:24",6/27/2013,2012
24341,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:25",6/27/2013,2012
24342,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:26",6/27/2013,2012
24343,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:27",6/27/2013,2012
24344,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:27",6/27/2013,2012
24345,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:29",6/27/2013,2012
24346,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:29",6/27/2013,2012
24347,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:31",6/27/2013,2012
24348,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:32",6/27/2013,2012
24349,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:33",6/27/2013,2012
24350,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:34",6/27/2013,2012
24351,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:35",6/27/2013,2012
24352,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:36",6/27/2013,2012
24353,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:37",6/27/2013,2012
24354,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:38",6/27/2013,2012
24357,"",,"2013-06-27 17:11:49",6/27/2013,2012
24358,"",,"2013-06-27 17:11:50",6/27/2013,2012
24415,"",,"2013-06-28 13:18:52",6/28/2013,2012
24416,"",,"2013-06-28 13:18:54",6/28/2013,2012
24417,"",,"2013-06-28 13:18:58",6/28/2013,2012
24418,"",,"2013-06-28 13:18:59",6/28/2013,2012
24421,"",,"2013-07-01 11:54:58",7/1/2013,2012
24422,"",,"2013-07-01 11:55:01",7/1/2013,2012
24423,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:32:57",7/1/2013,2012
24424,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:33:01",7/1/2013,2012
24425,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:33:06",7/1/2013,2012
24462,"",,"2013-07-01 17:53:53",7/1/2013,2012
24463,"",,"2013-07-01 17:53:57",7/1/2013,2012
24464,"",,"2013-07-01 17:54:02",7/1/2013,2012
24465,"",,"2013-07-01 17:54:06",7/1/2013,2012
24466,"",,"2013-07-01 17:54:09",7/1/2013,2012
24467,"",,"2013-07-01 17:54:11",7/1/2013,2012
24468,"",,"2013-07-01 17:54:13",7/1/2013,2012
24469,"",,"2013-07-01 17:54:14",7/1/2013,2012
24470,"",,"2013-07-01 17:54:16",7/1/2013,2012
24471,"",,"2013-07-08 12:19:54",7/8/2013,2012
24472,"",,"2013-07-08 12:19:56",7/8/2013,2012
24476,"",,"2013-07-10 14:29:56",7/10/2013,2012
24477,"",,"2013-07-10 14:29:57",7/10/2013,2012
24478,"",,"2013-07-10 14:29:58",7/10/2013,2012
24479,"",,"2013-07-10 14:29:59",7/10/2013,2012
24480,"",,"2013-07-10 14:30:01",7/10/2013,2012
24481,"",,"2013-07-10 14:30:02",7/10/2013,2012
24482,"",,"2013-07-10 14:30:05",7/10/2013,2012
24483,"",,"2013-07-10 14:30:06",7/10/2013,2012
24484,"",,"2013-07-10 14:30:07",7/10/2013,2012
24485,"",,"2013-07-10 14:30:08",7/10/2013,2012
24486,"",,"2013-07-10 14:30:10",7/10/2013,2012
24487,"",,"2013-07-10 14:30:11",7/10/2013,2012
24488,"",,"2013-07-10 14:30:13",7/10/2013,2012
24489,"",,"2013-07-10 14:30:14",7/10/2013,2012
24490,"",,"2013-07-10 14:30:15",7/10/2013,2012
24491,"",,"2013-07-10 14:30:16",7/10/2013,2012
24492,"",,"2013-07-10 14:30:17",7/10/2013,2012
24493,"",,"2013-07-10 14:30:18",7/10/2013,2012
24494,"",,"2013-07-10 14:30:20",7/10/2013,2012
24495,"",,"2013-07-10 14:30:21",7/10/2013,2012
24496,"",,"2013-07-10 14:30:22",7/10/2013,2012
24497,"",,"2013-07-10 14:30:24",7/10/2013,2012
24498,"",,"2013-07-10 14:30:25",7/10/2013,2012
24499,"",,"2013-07-10 14:30:26",7/10/2013,2012
24500,"",,"2013-07-10 14:30:28",7/10/2013,2012
24501,"",,"2013-07-10 14:30:30",7/10/2013,2012
24502,"",,"2013-07-10 14:30:31",7/10/2013,2012
24503,"",,"2013-07-10 14:30:32",7/10/2013,2012
24504,"",,"2013-07-10 14:30:33",7/10/2013,2012
24505,"",,"2013-07-10 14:30:36",7/10/2013,2012
24506,"",,"2013-07-10 14:30:38",7/10/2013,2012
24507,"",,"2013-07-10 14:30:40",7/10/2013,2012
24508,"",,"2013-07-10 14:30:42",7/10/2013,2012
24509,"",,"2013-07-10 14:30:43",7/10/2013,2012
24510,"",,"2013-07-10 14:30:44",7/10/2013,2012
24511,"",,"2013-07-10 14:30:45",7/10/2013,2012
24512,"",,"2013-07-10 14:30:46",7/10/2013,2012
24513,"",,"2013-07-10 14:30:47",7/10/2013,2012
24514,"",,"2013-07-10 14:30:49",7/10/2013,2012
24515,"",,"2013-07-10 14:30:51",7/10/2013,2012
24516,"",,"2013-07-10 14:30:52",7/10/2013,2012
24517,"",,"2013-07-10 14:30:53",7/10/2013,2012
24518,"",,"2013-07-10 14:30:54",7/10/2013,2012
24519,"",,"2013-07-10 14:30:55",7/10/2013,2012
24520,"",,"2013-07-10 14:30:56",7/10/2013,2012
24521,"",,"2013-07-10 14:30:57",7/10/2013,2012
24522,"",,"2013-07-10 14:30:58",7/10/2013,2012
24523,"",,"2013-07-10 14:31:00",7/10/2013,2012
24524,"",,"2013-07-10 14:31:02",7/10/2013,2012
24525,"",,"2013-07-10 14:31:04",7/10/2013,2012
24526,"",,"2013-07-10 14:31:05",7/10/2013,2012
24527,"",,"2013-07-10 14:31:07",7/10/2013,2012
24528,"Letters to subscribers who have not cashed their rebate checks, as well as researching for more accurate addresses for those letters returned to PreferredOne.","As we receive responses back from subscribers, we are reissuing checks to the subscribers.","2013-07-23 09:39:57",7/23/2013,2012
24529,"Letters were sent to subscribers who have not cashed their rebate checks, as well as researching for more accurate addresses for letters returned to PreferredOne.","As we receive responses back from subscribers, we are reissuing checks to the subscribers.","2013-07-23 09:39:58",7/23/2013,2012
24543,"",,"2013-07-29 16:28:54",7/29/2013,2012
24544,"",,"2013-07-29 16:28:56",7/29/2013,2012