MR_SUBMISSION_TEMPLATE_ID,DESC_LOCATE_PLCY_HLERS_SUB,DESC_DISB_PRI_REP_UNCLM_REB,CREATED_DATE
10783,"The Managing General Agent attempts to contact the policy holder at the last know address and contact number.","Unclaimed rebates will be disbursed in accordance with sate regulations.","2013-05-02 05:09:11"
10784,"The Managing General Agent attempts to contact the policy holder at the last know address and contact number.","Unclaimed rebates will be disbursed in accordance with sate regulations.","2013-05-02 05:09:13"
10785,,,"2013-05-02 05:09:14"
10974,,,"2013-05-10 12:11:08"
10975,"N/A","N/A","2013-05-10 12:11:10"
10984,"not applicable","not applicable","2013-05-10 14:17:07"
10985,"not applicable","not applicable","2013-05-10 14:17:09"
10986,"not applicable","not applicable","2013-05-10 14:20:09"
10987,"not applicable","not applicable","2013-05-10 14:20:11"
10996,,,"2013-05-10 17:09:11"
10997,,,"2013-05-10 17:09:12"
11002,,,"2013-05-13 10:18:07"
11003,,,"2013-05-13 10:18:09"
11004,,,"2013-05-13 10:28:11"
11005,,,"2013-05-13 10:28:12"
11006,,,"2013-05-13 10:28:13"
11007,,,"2013-05-13 10:28:14"
11008,,,"2013-05-13 10:28:14"
11009,,,"2013-05-13 10:28:16"
11010,,,"2013-05-13 10:28:17"
11011,,,"2013-05-13 10:28:18"
11012,,,"2013-05-13 10:28:19"
11013,,,"2013-05-13 10:28:20"
11014,,,"2013-05-13 10:28:20"
11015,,,"2013-05-13 10:28:21"
11016,,,"2013-05-13 10:28:22"
11017,,,"2013-05-13 10:28:23"
11018,,,"2013-05-13 10:28:24"
11019,,,"2013-05-13 10:28:25"
11020,,,"2013-05-13 10:28:26"
11021,,,"2013-05-13 10:28:27"
11022,,,"2013-05-13 10:28:27"
11023,,,"2013-05-13 10:28:28"
11024,,,"2013-05-13 10:28:29"
11025,,,"2013-05-13 10:28:30"
11026,,,"2013-05-13 10:28:31"
11027,,,"2013-05-13 10:28:32"
11028,,,"2013-05-13 10:28:32"
11029,,,"2013-05-13 10:28:33"
11030,,,"2013-05-13 10:28:34"
11031,,,"2013-05-13 10:28:35"
11032,,,"2013-05-13 10:28:36"
11033,,,"2013-05-13 10:28:37"
11034,,,"2013-05-13 10:28:38"
11035,,,"2013-05-13 10:28:39"
11036,,,"2013-05-13 10:28:40"
11037,,,"2013-05-13 10:28:40"
11038,,,"2013-05-13 10:28:41"
11039,,,"2013-05-13 10:28:42"
11040,,,"2013-05-13 10:28:43"
11041,,,"2013-05-13 10:28:44"
11042,,,"2013-05-13 10:28:45"
11043,,,"2013-05-13 10:28:45"
11044,,,"2013-05-13 10:28:46"
11045,,,"2013-05-13 10:28:47"
11046,,,"2013-05-13 10:28:48"
11049,,,"2013-05-13 13:56:08"
11050,"No rebates owed, so N/A.","No rebates owed, so N/A.","2013-05-13 13:56:09"
11169,,,"2013-05-14 21:08:08"
11170,,,"2013-05-14 21:08:09"
11175,"No rebates issued.","No rebates issued.","2013-05-15 09:47:06"
11176,"No Rebates issued.","No Rebates issued.","2013-05-15 09:47:07"
11184,,,"2013-05-15 10:28:06"
11185,"N/A","N/A","2013-05-15 10:28:07"
11188,"N/A","N/A","2013-05-15 10:55:08"
11189,"N/A","N/A","2013-05-15 10:55:12"
11204,,,"2013-05-15 16:47:08"
11205,,,"2013-05-15 16:47:09"
11447,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:06"
11448,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:08"
11449,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:09"
11450,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:10"
11451,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:12"
11452,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:13"
11453,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:14"
11454,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:15"
11455,,,"2013-05-16 12:42:16"
11456,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:17"
11457,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:18"
11458,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:19"
11459,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:20"
11460,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:21"
11461,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:22"
11462,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:23"
11463,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:24"
11464,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:25"
11465,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:26"
11466,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:27"
11467,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:28"
11468,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:29"
11469,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:30"
11470,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:31"
11471,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:32"
11472,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:33"
11473,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:35"
11474,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:37"
11475,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:41"
11476,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:43"
11477,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:45"
11478,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:47"
11479,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:49"
11480,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:53"
11481,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:55"
11482,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:57"
11483,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:42:59"
11484,"NOT APPLICABLE","NOT APPLICABLE","2013-05-16 12:43:01"
11487,,,"2013-05-16 16:07:12"
11488,,,"2013-05-16 16:07:13"
11489,,,"2013-05-16 16:07:14"
11490,,,"2013-05-16 16:07:15"
11491,,,"2013-05-16 16:07:16"
11492,,,"2013-05-16 16:07:17"
11493,,,"2013-05-16 16:07:18"
11494,,,"2013-05-16 16:07:19"
11495,,,"2013-05-16 16:07:20"
11496,,,"2013-05-16 16:07:21"
11497,,,"2013-05-16 16:07:22"
11498,,,"2013-05-16 16:07:23"
11499,,,"2013-05-16 16:07:24"
11500,,,"2013-05-16 16:07:24"
11501,,,"2013-05-16 16:07:25"
11502,,,"2013-05-16 16:07:26"
11503,,,"2013-05-16 16:07:27"
11504,,,"2013-05-16 16:07:28"
11505,,,"2013-05-16 16:07:29"
11506,,,"2013-05-16 16:07:30"
11507,,,"2013-05-16 16:07:31"
11508,,,"2013-05-16 16:07:32"
11509,,,"2013-05-16 16:07:33"
11510,,,"2013-05-16 16:07:34"
11511,,,"2013-05-16 16:07:35"
11512,,,"2013-05-16 16:07:36"
11513,,,"2013-05-16 16:07:37"
11514,,,"2013-05-16 16:07:38"
11515,,,"2013-05-16 16:07:39"
11516,,,"2013-05-16 16:07:40"
11517,,,"2013-05-16 16:07:41"
11518,,,"2013-05-16 16:07:42"
11519,,,"2013-05-16 16:07:43"
11520,,,"2013-05-16 16:07:44"
11521,,,"2013-05-16 16:07:45"
11522,,,"2013-05-16 16:07:46"
11523,,,"2013-05-16 16:07:47"
11524,,,"2013-05-16 16:07:48"
11525,,,"2013-05-16 16:07:49"
11526,,,"2013-05-16 16:07:50"
11527,,,"2013-05-16 16:07:51"
11528,,,"2013-05-16 16:07:52"
11529,,,"2013-05-16 16:07:53"
11530,,,"2013-05-16 16:07:54"
11531,,,"2013-05-16 16:07:56"
11532,,,"2013-05-16 16:07:57"
11533,,,"2013-05-16 16:07:58"
11534,,,"2013-05-16 16:07:59"
11641,,,"2013-05-17 13:02:15"
11642,,,"2013-05-17 13:02:35"
11643,,,"2013-05-17 13:02:43"
11644,,,"2013-05-17 13:02:46"
11645,,,"2013-05-17 13:02:59"
11646,,,"2013-05-17 13:03:02"
11647,,,"2013-05-17 13:03:07"
11648,,,"2013-05-17 13:03:13"
11649,,,"2013-05-17 13:03:17"
11650,,,"2013-05-17 13:03:20"
11651,,,"2013-05-17 13:03:22"
11652,,,"2013-05-17 13:03:23"
11653,,,"2013-05-17 13:03:25"
11654,,,"2013-05-17 13:03:26"
11655,,,"2013-05-17 13:03:28"
11656,,,"2013-05-17 13:03:29"
11657,,,"2013-05-17 13:03:31"
11658,,,"2013-05-17 13:03:33"
11659,,,"2013-05-17 13:03:35"
11660,,,"2013-05-17 13:03:36"
11661,,,"2013-05-17 13:03:38"
11662,,,"2013-05-17 13:03:41"
11663,,,"2013-05-17 13:03:46"
11664,,,"2013-05-17 13:03:47"
11665,,,"2013-05-17 13:03:50"
11666,,,"2013-05-17 13:03:52"
11667,,,"2013-05-17 13:03:53"
11668,,,"2013-05-17 13:03:56"
11669,,,"2013-05-17 13:03:57"
11670,,,"2013-05-17 13:03:58"
11671,,,"2013-05-17 13:04:00"
11672,,,"2013-05-17 13:04:03"
11673,,,"2013-05-17 13:04:04"
11674,,,"2013-05-17 13:04:05"
11675,,,"2013-05-17 13:04:07"
11687,,,"2013-05-17 13:46:09"
11688,,,"2013-05-17 13:46:10"
11689,,,"2013-05-17 13:46:19"
11690,,,"2013-05-17 13:46:21"
11691,,,"2013-05-17 13:46:22"
11692,,,"2013-05-17 13:46:34"
11693,,,"2013-05-17 13:46:35"
11694,,,"2013-05-17 13:46:39"
11695,,,"2013-05-17 13:46:42"
11696,,,"2013-05-17 13:46:51"
11697,,,"2013-05-17 13:46:53"
11698,,,"2013-05-17 13:46:54"
11699,,,"2013-05-17 13:47:00"
11700,,,"2013-05-17 13:47:01"
11701,,,"2013-05-17 13:47:07"
11702,,,"2013-05-17 13:47:09"
11703,,,"2013-05-17 13:47:12"
11704,,,"2013-05-17 13:47:13"
11705,,,"2013-05-17 13:47:18"
11706,,,"2013-05-17 13:47:20"
11707,,,"2013-05-17 13:47:23"
11708,,,"2013-05-17 13:47:25"
11709,,,"2013-05-17 13:47:26"
11710,,,"2013-05-17 13:47:40"
11711,,,"2013-05-17 13:47:44"
11712,,,"2013-05-17 13:47:50"
11713,,,"2013-05-17 13:47:54"
11714,,,"2013-05-17 13:47:56"
11715,,,"2013-05-17 13:47:59"
11716,,,"2013-05-17 13:48:00"
11717,,,"2013-05-17 13:48:08"
11718,,,"2013-05-17 13:48:09"
11719,,,"2013-05-17 13:48:22"
11720,,,"2013-05-17 13:48:25"
11721,,,"2013-05-17 13:48:26"
11722,,,"2013-05-17 13:48:29"
11723,,,"2013-05-17 13:48:31"
11724,,,"2013-05-17 13:48:33"
11725,,,"2013-05-17 13:48:36"
11726,,,"2013-05-17 13:48:40"
11727,,,"2013-05-17 13:48:42"
11728,,,"2013-05-17 13:48:43"
11729,,,"2013-05-17 13:48:45"
11730,,,"2013-05-17 13:48:46"
11731,,,"2013-05-17 13:48:47"
11732,,,"2013-05-17 13:48:50"
11733,,,"2013-05-17 13:48:51"
11734,,,"2013-05-17 13:48:52"
11735,,,"2013-05-17 13:48:55"
11736,,,"2013-05-17 13:48:56"
11737,,,"2013-05-17 13:48:58"
11738,,,"2013-05-17 13:48:59"
11739,,,"2013-05-17 13:49:01"
11740,,,"2013-05-17 13:49:03"
11741,,,"2013-05-17 13:49:04"
11779,,,"2013-05-17 15:08:08"
11780,,,"2013-05-17 15:08:10"
11809,,,"2013-05-20 08:58:08"
11810,,,"2013-05-20 08:58:09"
11811,,,"2013-05-20 08:58:10"
11812,,,"2013-05-20 08:58:11"
11813,,,"2013-05-20 08:58:12"
11814,,,"2013-05-20 08:58:13"
11815,,,"2013-05-20 08:58:14"
11816,,,"2013-05-20 08:58:16"
11817,,,"2013-05-20 08:58:17"
11818,,,"2013-05-20 08:58:18"
11819,,,"2013-05-20 08:58:19"
11820,,,"2013-05-20 08:58:21"
11821,,,"2013-05-20 08:58:22"
11822,,,"2013-05-20 08:58:23"
11823,,,"2013-05-20 08:58:24"
11824,,,"2013-05-20 08:58:27"
11825,,,"2013-05-20 08:58:28"
11826,,,"2013-05-20 08:58:29"
11827,,,"2013-05-20 08:58:30"
11828,,,"2013-05-20 08:58:31"
11829,,,"2013-05-20 08:58:32"
11830,,,"2013-05-20 08:58:33"
11831,,,"2013-05-20 08:58:35"
11832,,,"2013-05-20 08:58:36"
11833,,,"2013-05-20 08:58:37"
11834,,,"2013-05-20 08:58:38"
11835,,,"2013-05-20 08:58:40"
11836,,,"2013-05-20 08:58:41"
11837,,,"2013-05-20 08:58:42"
11838,,,"2013-05-20 08:58:43"
11839,,,"2013-05-20 08:58:44"
11840,,,"2013-05-20 08:58:45"
11841,,,"2013-05-20 08:58:47"
11842,,,"2013-05-20 08:58:48"
11843,,,"2013-05-20 08:58:49"
11844,,,"2013-05-20 08:58:50"
11845,,,"2013-05-20 08:58:51"
11846,,,"2013-05-20 08:58:52"
11847,,,"2013-05-20 08:58:54"
11848,,,"2013-05-20 08:58:55"
11849,,,"2013-05-20 08:58:56"
11850,,,"2013-05-20 08:58:57"
11851,,,"2013-05-20 08:58:58"
11852,,,"2013-05-20 08:58:59"
11853,,,"2013-05-20 08:59:00"
11854,,,"2013-05-20 08:59:02"
11855,,,"2013-05-20 08:59:03"
11856,,,"2013-05-20 08:59:04"
11857,,,"2013-05-20 08:59:05"
11858,,,"2013-05-20 08:59:06"
11859,,,"2013-05-20 08:59:07"
11860,,,"2013-05-20 08:59:08"
11861,,,"2013-05-20 08:59:10"
11862,"There were no unclaimed rebates.","There were no unclaimed rebates.","2013-05-20 09:05:08"
11863,,,"2013-05-20 09:05:10"
11864,,,"2013-05-20 09:05:11"
11865,,,"2013-05-20 09:05:12"
11866,,,"2013-05-20 09:05:13"
11867,,,"2013-05-20 09:05:15"
11868,,,"2013-05-20 09:05:16"
11869,,,"2013-05-20 09:05:17"
11870,"There were no unclaimed rebates.","There were no unclaimed rebates.","2013-05-20 09:05:18"
11871,,,"2013-05-20 09:05:19"
12026,,,"2013-05-20 12:29:12"
12027,,,"2013-05-20 12:29:13"
12028,,,"2013-05-20 12:29:14"
12029,,,"2013-05-20 12:29:15"
12030,,,"2013-05-20 12:29:17"
12031,,,"2013-05-20 12:29:18"
12032,,,"2013-05-20 12:29:19"
12033,,,"2013-05-20 12:29:20"
12034,,,"2013-05-20 12:29:22"
12035,,,"2013-05-20 12:29:23"
12036,,,"2013-05-20 12:29:24"
12037,,,"2013-05-20 12:29:25"
12038,,,"2013-05-20 12:29:26"
12039,,,"2013-05-20 12:29:27"
12040,,,"2013-05-20 12:29:28"
12041,,,"2013-05-20 12:29:30"
12042,,,"2013-05-20 12:29:32"
12043,,,"2013-05-20 12:29:33"
12044,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:09"
12045,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:13"
12046,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:15"
12047,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:18"
12048,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:20"
12049,,,"2013-05-20 13:00:23"
12050,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:26"
12051,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:30"
12052,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:33"
12053,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:36"
12054,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:40"
12055,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:43"
12056,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:46"
12057,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:49"
12058,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:52"
12059,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:55"
12060,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:57"
12061,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:00:59"
12062,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:02"
12063,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:05"
12064,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:09"
12065,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:11"
12066,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:13"
12067,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:16"
12068,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:18"
12069,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:20"
12070,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:23"
12071,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:25"
12072,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:28"
12073,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:30"
12074,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:32"
12075,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:34"
12076,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:36"
12077,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:38"
12078,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:40"
12079,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:42"
12080,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:45"
12081,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:47"
12082,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:49"
12083,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:51"
12084,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:54"
12085,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:55"
12086,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:01:58"
12087,"For church groups, letters were sent in May 2012 asking if they wanted one check sent to group or individual checks to members covered during the MLR reporting year.  For church groups wishing checks be issued to individual members, individual checks were issued to each member and sent to the address on file.  For all returned checks we attempted to contact group they had coverage with, did Google/Bing searches on the internet, or called the number we had on file.  The checks were then sent to new addresses.  Any checks that continued to come back we went through the same process, and any that we were unable to get to the members will be escheated.   For all other groups, checks were sent to the group at the address on file.   For all returned checks we attempted to contact group to see if the address had changed, and did Google/Bing searches on the internet.  The checks were then sent to the new addresses.  Any checks that continued to come back we issued stop payments on and had new checks issued to the members and sent to the addresses we had on file and followed the procedure outlined above.  As uncashed checks began to approach the aged point we tried to contact the groups.  Those that had the checks we asked them to cash.  Those that stated they did not have the check we asked to complete a form and after receiving it we confirmed the address and sent out a replacement check to them.  For groups that were no longer in business we issued checks direct to the members who had coverage during the MLR reporting year and followed the procedures outlined above.","Any unclaimed rebates we are unable to get to groups or members will be escheated as outline above.","2013-05-20 13:02:00"
12184,,,"2013-05-20 14:28:08"
12185,,,"2013-05-20 14:28:09"
12188,,,"2013-05-20 15:43:13"
12189,,,"2013-05-20 15:43:14"
12237,"N/A","N/A","2013-05-20 16:42:15"
12238,"N/A","N/A","2013-05-20 16:42:18"
12239,"N/A","N/A","2013-05-20 16:42:20"
12240,"N/A","N/A","2013-05-20 16:42:24"
12241,"N/A","N/A","2013-05-20 16:42:27"
12242,"N/A","N/A","2013-05-20 16:42:29"
12243,"N/A","N/A","2013-05-20 16:42:31"
12244,"N/A","N/A","2013-05-20 16:42:34"
12245,"N/A","N/A","2013-05-20 16:42:36"
12246,"N/A","N/A","2013-05-20 16:42:38"
12247,"N/A","N/A","2013-05-20 16:42:39"
12248,"N/A","N/A","2013-05-20 16:42:41"
12249,"N/A","N/A","2013-05-20 16:42:43"
12250,"N/A","N/A","2013-05-20 16:42:45"
12251,"N/A","N/A","2013-05-20 16:42:46"
12252,"N/A","N/A","2013-05-20 16:42:48"
12253,"N/A","N/A","2013-05-20 16:42:49"
12254,"N/A","N/A","2013-05-20 16:42:51"
12255,"N/A","N/A","2013-05-20 16:42:54"
12256,"N/A","N/A","2013-05-20 16:42:58"
12257,"N/A","N/A","2013-05-20 16:43:02"
12258,"N/A","N/A","2013-05-20 16:43:07"
12259,"N/A","N/A","2013-05-20 16:43:10"
12260,"N/A","N/A","2013-05-20 16:43:12"
12261,"N/A","N/A","2013-05-20 16:43:17"
12262,"N/A","N/A","2013-05-20 16:43:22"
12263,"N/A","N/A","2013-05-20 16:43:26"
12264,"N/A","N/A","2013-05-20 16:43:32"
12265,"N/A","N/A","2013-05-20 16:43:37"
12266,"N/A","N/A","2013-05-20 16:43:40"
12267,"N/A","N/A","2013-05-20 16:43:42"
12268,"N/A","N/A","2013-05-20 16:43:47"
12269,"N/A","N/A","2013-05-20 16:43:52"
12270,"N/A","N/A","2013-05-20 16:43:57"
12271,"N/A","N/A","2013-05-20 16:44:03"
12272,"N/A","N/A","2013-05-20 16:44:06"
12273,"N/A","N/A","2013-05-20 16:44:11"
12274,"N/A","N/A","2013-05-20 16:44:17"
12275,"N/A","N/A","2013-05-20 16:44:21"
12276,"N/A","N/A","2013-05-20 16:44:27"
12277,"N/A","N/A","2013-05-20 16:44:32"
12278,"N/A","N/A","2013-05-20 16:44:35"
12279,"N/A","N/A","2013-05-20 16:44:39"
12280,"N/A","N/A","2013-05-20 16:44:44"
12281,"N/A","N/A","2013-05-20 16:44:50"
12282,"N/A","N/A","2013-05-20 16:44:55"
12283,"N/A","N/A","2013-05-20 16:45:00"
12284,"N/A","N/A","2013-05-20 16:45:06"
12285,"N/A","N/A","2013-05-20 16:45:11"
12286,"N/A","N/A","2013-05-20 16:45:16"
12287,"N/A","N/A","2013-05-20 16:45:22"
12288,"N/A","N/A","2013-05-20 16:45:27"
12289,"N/A","N/A","2013-05-20 16:45:32"
12290,"N/A","N/A","2013-05-20 16:45:38"
12291,"N/A","N/A","2013-05-20 16:45:41"
12334,,,"2013-05-21 11:20:12"
12335,,,"2013-05-21 11:20:16"
12338,,,"2013-05-21 11:23:17"
12339,,,"2013-05-21 11:23:24"
12358,,,"2013-05-21 11:38:11"
12359,,,"2013-05-21 11:38:12"
12362,,,"2013-05-21 11:48:08"
12363,,,"2013-05-21 11:48:09"
12364,,,"2013-05-21 11:55:09"
12365,,,"2013-05-21 11:55:11"
12415,,,"2013-05-21 12:08:08"
12416,,,"2013-05-21 12:08:09"
12417,,,"2013-05-21 12:45:11"
12418,,,"2013-05-21 12:45:16"
12419,,,"2013-05-21 12:45:25"
12420,,,"2013-05-21 12:45:30"
12631,,,"2013-05-21 14:24:08"
12632,,,"2013-05-21 14:24:10"
12633,,,"2013-05-21 14:25:12"
12634,,,"2013-05-21 14:25:15"
12635,,,"2013-05-21 14:25:20"
12636,,,"2013-05-21 14:25:24"
12705,,,"2013-05-21 14:35:20"
12706,,,"2013-05-21 14:35:25"
12707,,,"2013-05-21 14:35:29"
12708,,,"2013-05-21 14:35:31"
12709,,,"2013-05-21 14:35:36"
12710,,,"2013-05-21 14:35:41"
12711,,,"2013-05-21 14:35:43"
12712,,,"2013-05-21 14:35:48"
12713,,,"2013-05-21 14:35:53"
12716,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:51:22"
12717,,,"2013-05-21 14:51:24"
12718,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:51:26"
12719,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:52:09"
12720,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-21 14:52:11"
12871,,,"2013-05-21 15:13:06"
12872,,,"2013-05-21 15:13:10"
12882,,,"2013-05-21 15:25:08"
12883,,,"2013-05-21 15:25:12"
12884,,,"2013-05-21 15:25:17"
12885,,,"2013-05-21 15:25:19"
12886,,,"2013-05-21 15:25:23"
12887,,,"2013-05-21 15:25:26"
12888,,,"2013-05-21 15:25:28"
12889,,,"2013-05-21 15:25:30"
12890,,,"2013-05-21 15:25:31"
12893,"Not Applicable","Not Applicable","2013-05-21 15:58:08"
12894,"Not Applicable","Not Applicable","2013-05-21 15:58:09"
12895,"Not Applicable","Not Applicable","2013-05-21 16:01:11"
12896,"Not Applicable","Not Applicable","2013-05-21 16:01:13"
12897,,,"2013-05-21 16:12:12"
12898,,,"2013-05-21 16:12:15"
12899,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:09"
12900,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:13"
12901,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:15"
12902,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:17"
12903,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:19"
12904,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:23"
12905,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:28"
12906,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:31"
12907,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:36"
12908,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:41"
12909,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:49"
12910,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:54"
12911,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:34:57"
12912,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:00"
12913,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:04"
12914,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:06"
12915,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:07"
12916,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:09"
12917,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:10"
12918,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:12"
12919,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:14"
12920,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:17"
12921,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:19"
12922,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:21"
12923,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:24"
12924,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:28"
12925,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:32"
12926,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:36"
12927,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:41"
12928,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:46"
12929,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:51"
12930,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:56"
12931,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:35:59"
12932,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:00"
12933,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:01"
12934,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:02"
12935,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:04"
12936,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:05"
12937,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:06"
12938,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:07"
12939,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:09"
12940,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:09"
12941,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:11"
12942,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:12"
12943,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:13"
12944,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:14"
12945,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:15"
12946,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-21 16:36:17"
12951,"Not applicable.","Not applicable.","2013-05-21 16:55:10"
12952,"Not applicable.","Not applicable.","2013-05-21 16:55:11"
12953,"n/a","n/a","2013-05-21 17:08:08"
12954,"n/a","n/a","2013-05-21 17:08:09"
12955,"n/a","n/a","2013-05-21 17:08:11"
12956,"n/a","n/a","2013-05-21 17:08:12"
12957,"n/a","n/a","2013-05-21 17:08:13"
12958,"n/a","n/a","2013-05-21 17:08:14"
12959,"n/a","n/a","2013-05-21 17:08:15"
12960,"n/a","n/a","2013-05-21 17:08:16"
12961,"n/a","n/a","2013-05-21 17:08:17"
12962,"n/a","n/a","2013-05-21 17:08:19"
12963,"n/a","n/a","2013-05-21 17:08:20"
12964,"n/a","n/a","2013-05-21 17:08:21"
12965,"n/a","n/a","2013-05-21 17:08:22"
12966,"n/a","n/a","2013-05-21 17:08:24"
12967,"n/a","n/a","2013-05-21 17:08:25"
12968,"n/a","n/a","2013-05-21 17:08:26"
12969,"n/a","n/a","2013-05-21 17:08:27"
12970,"n/a","n/a","2013-05-21 17:08:29"
12971,"n/a","n/a","2013-05-21 17:08:31"
12972,"n/a","n/a","2013-05-21 17:08:32"
12973,"n/a","n/a","2013-05-21 17:08:33"
12974,"n/a","n/a","2013-05-21 17:08:34"
12975,"n/a","n/a","2013-05-21 17:08:35"
12976,"n/a","n/a","2013-05-21 17:08:36"
12977,"n/a","n/a","2013-05-21 17:08:38"
12978,"n/a","n/a","2013-05-21 17:08:39"
12979,"n/a","n/a","2013-05-21 17:08:40"
12980,"n/a","n/a","2013-05-21 17:08:41"
12981,"n/a","n/a","2013-05-21 17:08:43"
12982,"n/a","n/a","2013-05-21 17:08:44"
12983,"n/a","n/a","2013-05-21 17:08:45"
12984,"n/a","n/a","2013-05-21 17:08:46"
12985,"n/a","n/a","2013-05-21 17:08:47"
12986,"n/a","n/a","2013-05-21 17:08:48"
12987,"n/a","n/a","2013-05-21 17:08:49"
12988,"n/a","n/a","2013-05-21 17:08:51"
12989,"n/a","n/a","2013-05-21 17:08:52"
12990,"n/a","n/a","2013-05-21 17:08:53"
12991,"n/a","n/a","2013-05-21 17:08:54"
12992,"n/a","n/a","2013-05-21 17:08:55"
12993,"n/a","n/a","2013-05-21 17:08:57"
12994,"n/a","n/a","2013-05-21 17:08:57"
12995,"n/a","n/a","2013-05-21 17:08:59"
12996,"n/a","n/a","2013-05-21 17:09:00"
12997,"n/a","n/a","2013-05-21 17:09:01"
12998,"n/a","n/a","2013-05-21 17:09:03"
12999,"n/a","n/a","2013-05-21 17:09:05"
13000,"n/a","n/a","2013-05-21 17:09:06"
13001,"n/a","n/a","2013-05-21 17:09:07"
13002,,,"2013-05-21 18:11:09"
13003,,,"2013-05-21 18:11:12"
13010,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:09"
13011,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:12"
13012,"Not applicable as no rebates were owed based on the MLR calculation","Not applicable as no rebates were owed based on the MLR calculation","2013-05-21 20:22:15"
13019,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:29:08"
13020,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:29:09"
13021,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:31:14"
13022,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:31:16"
13023,"n/a","n/a","2013-05-22 08:48:11"
13024,"n/a","n/a","2013-05-22 08:48:12"
13025,"n/a","n/a","2013-05-22 08:48:13"
13026,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:51:10"
13027,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-22 08:51:12"
13030,,,"2013-05-22 09:05:11"
13031,,,"2013-05-22 09:05:12"
13036,,,"2013-05-22 09:31:12"
13037,,,"2013-05-22 09:31:15"
13038,,,"2013-05-22 09:35:13"
13039,,,"2013-05-22 09:35:17"
13040,,,"2013-05-22 09:35:21"
13141,,,"2013-05-22 10:14:09"
13142,,,"2013-05-22 10:14:12"
13243,"n/a","n/a","2013-05-22 10:47:08"
13244,"n/a","n/a","2013-05-22 10:47:09"
13245,"n/a","n/a","2013-05-22 10:47:10"
13246,"n/a","n/a","2013-05-22 10:47:11"
13247,"n/a","n/a","2013-05-22 10:47:12"
13248,"n/a","n/a","2013-05-22 10:47:14"
13249,"n/a","n/a","2013-05-22 10:47:15"
13250,"n/a","n/a","2013-05-22 10:47:16"
13251,"n/a","n/a","2013-05-22 10:47:17"
13252,"n/a","n/a","2013-05-22 10:47:18"
13253,"n/a","n/a","2013-05-22 10:47:20"
13254,"n/a","n/a","2013-05-22 10:47:21"
13255,"n/a","n/a","2013-05-22 10:47:22"
13256,"n/a","n/a","2013-05-22 10:47:23"
13257,"n/a","n/a","2013-05-22 10:47:24"
13258,"n/a","n/a","2013-05-22 10:47:25"
13259,"n/a","n/a","2013-05-22 10:47:26"
13260,"n/a","n/a","2013-05-22 10:47:27"
13261,"n/a","n/a","2013-05-22 10:47:28"
13262,"n/a","n/a","2013-05-22 10:47:29"
13263,"n/a","n/a","2013-05-22 10:47:30"
13264,"n/a","n/a","2013-05-22 10:47:31"
13265,"n/a","n/a","2013-05-22 10:47:32"
13266,"n/a","n/a","2013-05-22 10:47:33"
13267,"n/a","n/a","2013-05-22 10:47:34"
13268,"n/a","n/a","2013-05-22 10:47:35"
13269,"n/a","n/a","2013-05-22 10:47:36"
13270,"n/a","n/a","2013-05-22 10:47:37"
13271,"n/a","n/a","2013-05-22 10:47:38"
13272,"n/a","n/a","2013-05-22 10:47:39"
13273,"n/a","n/a","2013-05-22 10:47:40"
13274,"n/a","n/a","2013-05-22 10:47:42"
13275,"n/a","n/a","2013-05-22 10:47:42"
13276,"n/a","n/a","2013-05-22 10:47:44"
13277,"n/a","n/a","2013-05-22 10:47:45"
13278,"n/a","n/a","2013-05-22 10:47:46"
13279,"n/a","n/a","2013-05-22 10:47:47"
13280,"n/a","n/a","2013-05-22 10:47:48"
13281,"n/a","n/a","2013-05-22 10:47:49"
13282,"n/a","n/a","2013-05-22 10:47:50"
13283,"n/a","n/a","2013-05-22 10:47:51"
13284,"n/a","n/a","2013-05-22 10:47:53"
13285,"n/a","n/a","2013-05-22 10:47:54"
13286,"n/a","n/a","2013-05-22 10:47:55"
13287,"n/a","n/a","2013-05-22 10:47:56"
13288,"n/a","n/a","2013-05-22 10:47:57"
13306,,,"2013-05-22 11:19:11"
13307,,,"2013-05-22 11:19:12"
13314,"N/A","N/A","2013-05-22 11:29:07"
13315,"N/A","N/A","2013-05-22 11:29:09"
13316,,,"2013-05-22 11:51:15"
13317,,,"2013-05-22 11:51:19"
13318,,,"2013-05-22 11:51:21"
13319,,,"2013-05-22 11:51:25"
13320,,,"2013-05-22 11:51:30"
13321,,,"2013-05-22 11:51:33"
13322,,,"2013-05-22 11:51:34"
13323,,,"2013-05-22 11:51:37"
13324,,,"2013-05-22 11:51:40"
13325,,,"2013-05-22 11:51:42"
13326,,,"2013-05-22 11:51:45"
13327,,,"2013-05-22 11:51:48"
13328,,,"2013-05-22 11:51:52"
13329,,,"2013-05-22 11:51:56"
13330,,,"2013-05-22 11:51:59"
13331,,,"2013-05-22 11:52:01"
13332,,,"2013-05-22 11:52:04"
13333,,,"2013-05-22 11:52:05"
13334,,,"2013-05-22 11:52:09"
13335,,,"2013-05-22 11:52:14"
13336,,,"2013-05-22 11:52:15"
13337,,,"2013-05-22 11:52:17"
13338,,,"2013-05-22 11:52:20"
13339,,,"2013-05-22 11:52:23"
13340,,,"2013-05-22 11:52:24"
13341,,,"2013-05-22 11:52:24"
13342,,,"2013-05-22 11:52:25"
13343,,,"2013-05-22 11:52:26"
13344,,,"2013-05-22 11:52:27"
13345,,,"2013-05-22 11:52:29"
13346,,,"2013-05-22 11:52:30"
13347,,,"2013-05-22 11:52:31"
13348,,,"2013-05-22 11:52:32"
13349,,,"2013-05-22 11:52:33"
13350,,,"2013-05-22 11:52:34"
13351,,,"2013-05-22 11:52:35"
13352,,,"2013-05-22 11:52:36"
13353,,,"2013-05-22 11:52:37"
13354,,,"2013-05-22 11:52:38"
13355,,,"2013-05-22 11:52:39"
13356,,,"2013-05-22 11:52:40"
13357,,,"2013-05-22 11:52:41"
13358,,,"2013-05-22 11:52:42"
13359,,,"2013-05-22 11:52:43"
13360,,,"2013-05-22 11:52:44"
13361,,,"2013-05-22 11:52:45"
13403,,,"2013-05-22 11:56:08"
13404,"NA","NA","2013-05-22 11:56:09"
13405,"NA","NA","2013-05-22 11:56:10"
13406,"NA","NA","2013-05-22 11:56:11"
13407,"NA","NA","2013-05-22 11:56:12"
13411,"NA","NA","2013-05-22 12:09:08"
13412,"NA","NA","2013-05-22 12:09:09"
13413,"NA","NA","2013-05-22 12:09:10"
13414,,,"2013-05-22 12:13:08"
13415,,,"2013-05-22 12:13:09"
13484,,,"2013-05-22 12:49:07"
13485,,,"2013-05-22 12:49:08"
13486,,,"2013-05-22 12:49:10"
13627,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by State law.","2013-05-22 13:37:08"
13628,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling.  Additionally, the Company follows all appropriate escheat procedures as required by State law.","2013-05-22 13:37:09"
13629,,,"2013-05-22 13:37:10"
13630,,,"2013-05-22 13:37:11"
13631,"Not applicable","Not applicable","2013-05-22 13:39:08"
13632,,,"2013-05-22 13:39:09"
13637,,,"2013-05-22 13:52:10"
13638,,,"2013-05-22 13:52:13"
13639,,,"2013-05-22 13:52:19"
13717,,,"2013-05-22 14:16:08"
13718,,,"2013-05-22 14:16:09"
13719,,,"2013-05-22 14:16:10"
13720,,,"2013-05-22 14:16:11"
13721,,,"2013-05-22 14:16:12"
13722,,,"2013-05-22 14:16:13"
13723,,,"2013-05-22 14:16:14"
13724,,,"2013-05-22 14:16:15"
13725,,,"2013-05-22 14:16:16"
13726,,,"2013-05-22 14:16:17"
13727,,,"2013-05-22 14:16:18"
13728,,,"2013-05-22 14:16:19"
13729,,,"2013-05-22 14:16:21"
13730,,,"2013-05-22 14:16:23"
13731,,,"2013-05-22 14:16:24"
13732,,,"2013-05-22 14:16:25"
13733,,,"2013-05-22 14:16:26"
13734,,,"2013-05-22 14:16:26"
13735,,,"2013-05-22 14:16:27"
13744,,,"2013-05-22 14:34:13"
13745,,,"2013-05-22 14:34:17"
13801,,,"2013-05-22 15:40:12"
13802,,,"2013-05-22 15:40:23"
13824,,,"2013-05-22 16:40:09"
13825,,,"2013-05-22 16:40:11"
13826,,,"2013-05-22 16:40:13"
13827,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:16"
13828,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:19"
13829,,,"2013-05-22 16:40:21"
13830,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:23"
13831,,,"2013-05-22 16:40:25"
13832,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:27"
13833,,,"2013-05-22 16:40:29"
13834,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:32"
13835,,,"2013-05-22 16:40:34"
13836,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:36"
13837,,,"2013-05-22 16:40:38"
13838,,,"2013-05-22 16:40:40"
13839,,,"2013-05-22 16:40:42"
13840,,,"2013-05-22 16:40:43"
13841,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:47"
13842,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:49"
13843,,,"2013-05-22 16:40:51"
13844,,,"2013-05-22 16:40:53"
13845,,,"2013-05-22 16:40:55"
13846,,,"2013-05-22 16:40:57"
13847,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and new checks are issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we review our claims system for an updated address.  For groups, we contact account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow the escheatment process.","2013-05-22 16:40:59"
13852,,,"2013-05-22 16:48:08"
13853,,,"2013-05-22 16:48:09"
13960,,,"2013-05-22 22:31:10"
13961,,,"2013-05-22 22:31:15"
13962,,,"2013-05-22 22:31:20"
13963,,,"2013-05-22 22:31:25"
13964,,,"2013-05-22 22:43:09"
13965,,,"2013-05-22 22:43:12"
13966,,,"2013-05-22 22:43:15"
14054,,,"2013-05-23 09:20:12"
14055,,,"2013-05-23 09:20:15"
14056,,,"2013-05-23 09:20:16"
14057,,,"2013-05-23 09:20:18"
14058,,,"2013-05-23 09:20:19"
14059,,,"2013-05-23 09:20:24"
14060,,,"2013-05-23 09:20:29"
14061,,,"2013-05-23 09:20:31"
14062,,,"2013-05-23 09:20:33"
14063,,,"2013-05-23 09:20:37"
14064,,,"2013-05-23 09:20:39"
14065,,,"2013-05-23 09:20:42"
14066,,,"2013-05-23 09:20:46"
14067,,,"2013-05-23 09:20:48"
14068,,,"2013-05-23 09:20:52"
14069,,,"2013-05-23 09:20:55"
14070,,,"2013-05-23 09:20:56"
14071,,,"2013-05-23 09:20:57"
14072,,,"2013-05-23 09:20:58"
14073,,,"2013-05-23 09:21:00"
14074,,,"2013-05-23 09:21:01"
14075,,,"2013-05-23 09:21:02"
14076,,,"2013-05-23 09:21:03"
14077,,,"2013-05-23 09:21:04"
14078,,,"2013-05-23 09:21:06"
14079,,,"2013-05-23 09:21:08"
14080,,,"2013-05-23 09:21:09"
14081,,,"2013-05-23 09:21:10"
14082,,,"2013-05-23 09:21:11"
14083,,,"2013-05-23 09:21:13"
14084,,,"2013-05-23 09:21:14"
14085,,,"2013-05-23 09:21:16"
14086,,,"2013-05-23 09:21:19"
14087,,,"2013-05-23 09:21:23"
14088,"Please note that it has come to our attention that a policy was mistakeningly reported to the NAIC on on Supplemental Health Exhibit as a Expense Incurred Medical Policy as of 12/31/2012 when it should have been reported as part of the Other Health Business Column.  In order to tie to the NAIC exhibit though, we reported that policy in the Mini-Med Plans, Large Group Column, for reporting purposes on the 12/31/2012 column.  Note that no rebate will be paid though due to our Life Years to Determine Credibitlity being under 1,000 without this policy being reported in the 3/31/2013 column.",,"2013-05-23 09:21:27"
14089,,,"2013-05-23 09:21:32"
14090,,,"2013-05-23 09:21:37"
14091,,,"2013-05-23 09:21:40"
14092,,,"2013-05-23 09:21:43"
14093,,,"2013-05-23 09:21:46"
14094,,,"2013-05-23 09:21:48"
14164,,,"2013-05-23 09:36:08"
14165,,,"2013-05-23 09:36:09"
14166,,,"2013-05-23 09:36:10"
14167,,,"2013-05-23 09:36:11"
14168,,,"2013-05-23 09:36:12"
14169,,,"2013-05-23 09:36:12"
14170,,,"2013-05-23 09:36:13"
14171,,,"2013-05-23 09:36:14"
14172,,,"2013-05-23 09:36:16"
14173,,,"2013-05-23 09:36:18"
14174,,,"2013-05-23 09:36:19"
14175,,,"2013-05-23 09:36:20"
14176,,,"2013-05-23 09:36:21"
14177,,,"2013-05-23 09:36:22"
14178,,,"2013-05-23 09:36:22"
14179,,,"2013-05-23 09:36:23"
14180,,,"2013-05-23 09:36:24"
14181,,,"2013-05-23 09:36:25"
14250,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 10:12:09"
14251,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 10:12:11"
14252,"N/A","N/A","2013-05-23 10:28:11"
14253,"N/A","N/A","2013-05-23 10:28:12"
14254,"N/A","N/A","2013-05-23 10:28:14"
14255,,,"2013-05-23 10:32:13"
14256,,,"2013-05-23 10:32:16"
14257,,,"2013-05-23 10:32:21"
14258,,,"2013-05-23 10:32:24"
14259,,,"2013-05-23 10:32:25"
14260,,,"2013-05-23 10:32:26"
14261,,,"2013-05-23 10:32:27"
14262,,,"2013-05-23 10:32:28"
14263,,,"2013-05-23 10:32:30"
14264,,,"2013-05-23 10:32:32"
14265,,,"2013-05-23 10:32:33"
14266,,,"2013-05-23 10:32:34"
14267,,,"2013-05-23 10:32:35"
14268,,,"2013-05-23 10:32:36"
14269,,,"2013-05-23 10:32:37"
14270,,,"2013-05-23 10:32:38"
14271,,,"2013-05-23 10:32:39"
14272,,,"2013-05-23 10:32:41"
14273,,,"2013-05-23 10:32:42"
14274,,,"2013-05-23 10:32:43"
14275,,,"2013-05-23 10:32:44"
14276,,,"2013-05-23 10:32:45"
14277,,,"2013-05-23 10:32:46"
14278,,,"2013-05-23 10:32:51"
14279,,,"2013-05-23 10:32:54"
14280,,,"2013-05-23 10:32:57"
14281,,,"2013-05-23 10:32:59"
14282,,,"2013-05-23 10:33:03"
14283,,,"2013-05-23 10:33:07"
14284,,,"2013-05-23 10:33:11"
14285,,,"2013-05-23 10:33:14"
14286,,,"2013-05-23 10:33:17"
14287,,,"2013-05-23 10:33:18"
14288,,,"2013-05-23 10:33:21"
14289,,,"2013-05-23 10:33:24"
14290,,,"2013-05-23 10:33:28"
14291,,,"2013-05-23 10:33:30"
14292,,,"2013-05-23 10:33:33"
14293,,,"2013-05-23 10:33:38"
14294,,,"2013-05-23 10:33:42"
14295,,,"2013-05-23 10:33:47"
14296,,,"2013-05-23 10:33:51"
14297,,,"2013-05-23 10:33:54"
14298,,,"2013-05-23 10:33:56"
14299,,,"2013-05-23 10:34:00"
14300,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 10:36:10"
14301,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 10:36:12"
14302,,,"2013-05-23 10:39:10"
14303,,,"2013-05-23 10:39:12"
14334,,,"2013-05-23 10:57:09"
14335,,,"2013-05-23 10:57:10"
14360,,,"2013-05-23 11:46:08"
14361,,,"2013-05-23 11:46:09"
14368,,,"2013-05-23 12:14:09"
14369,,,"2013-05-23 12:14:11"
14370,,,"2013-05-23 12:16:11"
14371,,,"2013-05-23 12:16:12"
14372,,,"2013-05-23 12:16:17"
14373,,,"2013-05-23 12:16:18"
14379,,,"2013-05-23 12:26:10"
14380,,,"2013-05-23 12:26:11"
14431,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-23 12:34:41"
14432,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-23 12:34:43"
14433,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:09"
14434,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:10"
14435,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged into Navigator and a new check is issued within 45 days of receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact the health plan finance team and they follow their escheatment process.","2013-05-23 12:48:11"
14436,"Not applicable","Not applicable","2013-05-23 12:48:17"
14437,"Not applicable","Not applicable","2013-05-23 12:48:17"
14438,"Not applicable","Not applicable","2013-05-23 12:48:19"
14439,"Not applicable","Not applicable","2013-05-23 12:48:20"
14440,"N/A","N/A","2013-05-23 12:49:08"
14441,"N/A","N/A","2013-05-23 12:49:09"
14442,,,"2013-05-23 13:02:09"
14443,,,"2013-05-23 13:02:11"
14446,,,"2013-05-23 13:12:13"
14447,,,"2013-05-23 13:12:15"
14450,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and  external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all  appropriate escheat procedures as required by the State.","2013-05-23 14:06:09"
14451,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and  external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all  appropriate escheat procedures as required by the State.","2013-05-23 14:06:10"
14452,,,"2013-05-23 14:07:11"
14453,,,"2013-05-23 14:07:12"
14456,,,"2013-05-23 14:08:08"
14457,,,"2013-05-23 14:08:09"
14460,,,"2013-05-23 14:18:08"
14461,,,"2013-05-23 14:18:09"
14534,,,"2013-05-23 14:49:08"
14535,,,"2013-05-23 14:49:09"
14536,,,"2013-05-23 14:49:10"
14537,,,"2013-05-23 14:49:11"
14668,"N/A","N/A","2013-05-23 15:49:08"
14669,"N/A","N/A","2013-05-23 15:49:09"
14702,,,"2013-05-23 16:02:11"
14703,,,"2013-05-23 16:02:14"
14704,,,"2013-05-23 16:02:26"
14705,,,"2013-05-23 16:02:27"
14706,,,"2013-05-23 16:04:10"
14707,,,"2013-05-23 16:04:12"
14736,,,"2013-05-23 16:08:08"
14737,,,"2013-05-23 16:08:10"
14746,,,"2013-05-23 16:08:23"
14747,,,"2013-05-23 16:08:23"
14748,"Not applicable","Not applicable","2013-05-23 16:09:11"
14749,"Not applicable","Not applicable","2013-05-23 16:09:12"
14822,,,"2013-05-23 16:16:09"
14823,,,"2013-05-23 16:16:10"
14878,"A good faith effort is being made to locate group policyholders who have not cashed their 2011 rebate check by having sales staff contact the group to determine the status of the check.","The Company has not disbursed any unclaimed rebates to subscribers of groups.  The Company is in the process of making a good faith effort to have the groups claim the rebate.","2013-05-23 16:23:08"
14879,"A good faith effort is being made to locate group policyholders who have not cashed their 2011 rebate check by having sales staff contact the group to determine the status of the check.","The Company has not disbursed any unclaimed rebates to subscribers of groups.  The Company is in the process of making a good faith effort to have the groups claim the rebate.","2013-05-23 16:23:09"
14880,"NA","NA","2013-05-23 16:24:08"
14881,"NA","NA","2013-05-23 16:24:09"
14882,"NA","NA","2013-05-23 16:24:10"
14883,"NA","NA","2013-05-23 16:24:12"
14884,"NA","NA","2013-05-23 16:24:13"
14885,"NA","NA","2013-05-23 16:24:14"
14886,"NA","NA","2013-05-23 16:24:16"
14887,"NA","NA","2013-05-23 16:24:18"
14888,"NA","NA","2013-05-23 16:24:20"
14889,"NA","NA","2013-05-23 16:24:22"
14890,"NA","NA","2013-05-23 16:24:23"
14891,"NA","NA","2013-05-23 16:24:25"
14892,"NA","NA","2013-05-23 16:24:27"
14893,"NA","NA","2013-05-23 16:24:29"
14894,"NA","NA","2013-05-23 16:24:31"
14895,"NA","NA","2013-05-23 16:24:33"
14896,"NA","NA","2013-05-23 16:24:34"
14897,"NA","NA","2013-05-23 16:24:37"
14898,"NA","NA","2013-05-23 16:24:39"
14899,"NA","NA","2013-05-23 16:24:41"
14900,"NA","NA","2013-05-23 16:24:42"
14901,"NA","NA","2013-05-23 16:24:44"
14902,"NA","NA","2013-05-23 16:24:45"
14903,"NA","NA","2013-05-23 16:24:46"
14904,"NA","NA","2013-05-23 16:24:48"
14905,"NA","NA","2013-05-23 16:24:52"
14906,"NA","NA","2013-05-23 16:24:57"
14907,"NA","NA","2013-05-23 16:24:59"
14908,"NA","NA","2013-05-23 16:25:02"
14909,"NA","NA","2013-05-23 16:25:06"
14910,"NA","NA","2013-05-23 16:25:10"
14911,"NA","NA","2013-05-23 16:25:14"
14912,"NA","NA","2013-05-23 16:25:15"
14913,"NA","NA","2013-05-23 16:25:19"
14914,"NA","NA","2013-05-23 16:25:20"
14915,"NA","NA","2013-05-23 16:25:23"
14916,"NA","NA","2013-05-23 16:25:26"
14917,"NA","NA","2013-05-23 16:25:28"
14918,"NA","NA","2013-05-23 16:25:30"
14919,"NA","NA","2013-05-23 16:25:34"
14920,"NA","NA","2013-05-23 16:25:35"
14921,"NA","NA","2013-05-23 16:25:36"
14922,"NA","NA","2013-05-23 16:25:39"
14923,"NA","NA","2013-05-23 16:25:41"
14924,"NA","NA","2013-05-23 16:25:43"
14925,"NA","NA","2013-05-23 16:25:46"
14926,"NA","NA","2013-05-23 16:25:47"
14927,"NA","NA","2013-05-23 16:25:49"
14928,"NA","NA","2013-05-23 16:25:52"
14929,"NA","NA","2013-05-23 16:25:56"
14930,"Not applicable","Not applicable","2013-05-23 16:26:33"
14931,"Not applicable","Not applicable","2013-05-23 16:26:34"
14965,"0","0","2013-05-23 16:30:15"
14966,"0","0","2013-05-23 16:30:19"
14967,"0","0","2013-05-23 16:30:22"
14968,"Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them, at their request. We reached out to these policyholders by phone several times and left messages to see if they have received the reissued checks and to remind them to cash their checks.  At this time, we are still waiting for them to cash their checks.","Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them.","2013-05-23 16:30:24"
14969,"0","0","2013-05-23 16:30:26"
14970,"0","0","2013-05-23 16:30:29"
14971,"0","0","2013-05-23 16:30:32"
14972,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:30:34"
14973,"0","0","2013-05-23 16:30:36"
14974,"0","0","2013-05-23 16:30:39"
14975,"Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them, at their request. We reached out to these policyholders by phone several times and left messages to see if they have received the reissued checks and to remind them to cash their checks.  At this time, we are still waiting for them to cash their checks.","Rebates to only two policyholders remain unclaimed.  These policyholders have been located, and checks were reissued to both of them.","2013-05-23 16:30:42"
14976,"0","0","2013-05-23 16:30:45"
14977,"0","0","2013-05-23 16:30:47"
14978,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:30:49"
14979,"0","0","2013-05-23 16:30:51"
14980,"0","0","2013-05-23 16:30:53"
14981,"0","0","2013-05-23 16:30:55"
14982,"0","0","2013-05-23 16:30:58"
14983,"0","0","2013-05-23 16:31:02"
14984,"0","0","2013-05-23 16:31:05"
14985,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:08"
14986,"0","0","2013-05-23 16:31:10"
14987,"0","0","2013-05-23 16:31:12"
14988,"0","0","2013-05-23 16:31:14"
14989,"0","0","2013-05-23 16:31:16"
14990,"0","0","2013-05-23 16:31:18"
14991,"0","0","2013-05-23 16:31:21"
14992,"0","0","2013-05-23 16:31:23"
14993,"0","0","2013-05-23 16:31:25"
14994,"0","0","2013-05-23 16:31:27"
14995,"0","0","2013-05-23 16:31:29"
14996,"0","0","2013-05-23 16:31:31"
14997,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:33"
14998,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:35"
14999,"0","0","2013-05-23 16:31:37"
15000,"0","0","2013-05-23 16:31:39"
15001,"0","0","2013-05-23 16:31:42"
15002,"0","0","2013-05-23 16:31:44"
15003,"0","0","2013-05-23 16:31:45"
15004,"0","0","2013-05-23 16:31:47"
15005,"0","0","2013-05-23 16:31:50"
15006,"0","0","2013-05-23 16:31:52"
15007,"0","0","2013-05-23 16:31:54"
15008,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:31:58"
15009,"0","0","2013-05-23 16:32:04"
15010,"0","0","2013-05-23 16:32:09"
15011,"There were no unclaimed rebates","There were no unclaimed rebates","2013-05-23 16:32:11"
15012,"0","0","2013-05-23 16:32:13"
15013,"0","0","2013-05-23 16:32:15"
15014,"0","0","2013-05-23 16:32:17"
15015,"0","0","2013-05-23 16:32:19"
15016,,,"2013-05-23 16:36:12"
15017,,,"2013-05-23 16:36:15"
15018,,,"2013-05-23 16:36:16"
15019,,,"2013-05-23 16:36:17"
15020,,,"2013-05-23 16:36:18"
15021,,,"2013-05-23 16:36:19"
15022,,,"2013-05-23 16:36:20"
15023,,,"2013-05-23 16:36:22"
15024,,,"2013-05-23 16:36:23"
15025,,,"2013-05-23 16:36:24"
15026,,,"2013-05-23 16:36:25"
15027,,,"2013-05-23 16:36:26"
15028,,,"2013-05-23 16:36:27"
15029,,,"2013-05-23 16:36:30"
15030,,,"2013-05-23 16:36:31"
15031,,,"2013-05-23 16:36:32"
15032,,,"2013-05-23 16:36:33"
15033,,,"2013-05-23 16:36:34"
15034,,,"2013-05-23 16:36:35"
15035,,,"2013-05-23 16:36:36"
15036,,,"2013-05-23 16:36:38"
15037,,,"2013-05-23 16:36:39"
15038,,,"2013-05-23 16:36:40"
15039,,,"2013-05-23 16:36:41"
15040,,,"2013-05-23 16:36:42"
15041,,,"2013-05-23 16:36:43"
15042,,,"2013-05-23 16:36:44"
15043,,,"2013-05-23 16:36:46"
15044,,,"2013-05-23 16:36:47"
15045,,,"2013-05-23 16:36:49"
15046,,,"2013-05-23 16:36:50"
15047,,,"2013-05-23 16:36:51"
15048,,,"2013-05-23 16:36:52"
15049,,,"2013-05-23 16:36:54"
15050,,,"2013-05-23 16:36:55"
15051,,,"2013-05-23 16:36:56"
15052,,,"2013-05-23 16:36:57"
15053,,,"2013-05-23 16:36:59"
15054,,,"2013-05-23 16:37:00"
15055,,,"2013-05-23 16:37:01"
15056,,,"2013-05-23 16:37:02"
15057,,,"2013-05-23 16:37:03"
15058,,,"2013-05-23 16:37:06"
15059,,,"2013-05-23 16:37:07"
15060,,,"2013-05-23 16:37:09"
15061,,,"2013-05-23 16:37:10"
15062,,,"2013-05-23 16:37:11"
15063,,,"2013-05-23 16:37:53"
15064,,,"2013-05-23 16:37:54"
15065,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 16:40:17"
15066,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-23 16:40:22"
15067,,,"2013-05-23 16:45:12"
15068,,,"2013-05-23 16:45:14"
15069,,,"2013-05-23 16:45:16"
15074,"For Individual policies we searched internal records and hired an agency to do skip-tracing to locate better addresses.  For Group policies we searched internal records, Arizona Corporation Commission records and the Web to locate better addresses and determine if the Group was still active.","Unclaimed rebate checks were stale-dated and reissued six months after they were originally issued.  The remaining unclaimed rebates will be tracked and handled in accordance with Arizona Revised Statute 44-307.","2013-05-23 16:47:11"
15075,"For Individual policies we searched internal records and hired an agency to do skip-tracing to locate better addresses.  For Group policies we searched internal records, Arizona Corporation Commission records and the Web to locate better addresses and determine if the Group was still active.","Unclaimed rebate checks were stale-dated and reissued six months after they were originally issued.  The remaining unclaimed rebates will be tracked and handled in accordance with Arizona Revised Statute 44-307.","2013-05-23 16:47:12"
15076,,,"2013-05-23 16:51:12"
15077,,,"2013-05-23 16:51:13"
15078,,,"2013-05-23 16:51:15"
15113,,,"2013-05-23 17:05:08"
15114,,,"2013-05-23 17:05:11"
15115,,,"2013-05-23 17:05:16"
15116,,,"2013-05-23 17:05:21"
15117,,,"2013-05-23 17:05:26"
15118,,,"2013-05-23 17:05:31"
15119,,,"2013-05-23 17:05:36"
15120,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:05:38"
15121,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:05:38"
15122,,,"2013-05-23 17:05:40"
15123,,,"2013-05-23 17:05:41"
15124,,,"2013-05-23 17:05:42"
15125,,,"2013-05-23 17:05:44"
15126,,,"2013-05-23 17:05:45"
15127,,,"2013-05-23 17:05:47"
15128,,,"2013-05-23 17:05:51"
15129,,,"2013-05-23 17:05:55"
15130,,,"2013-05-23 17:05:59"
15131,,,"2013-05-23 17:06:00"
15132,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-23 17:06:01"
15133,,,"2013-05-23 17:06:03"
15134,,,"2013-05-23 17:06:03"
15135,,,"2013-05-23 17:06:05"
15136,,,"2013-05-23 17:06:05"
15137,,,"2013-05-23 17:06:07"
15138,,,"2013-05-23 17:06:08"
15141,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:13"
15142,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:16"
15143,"Not Applicable. No Rebates Paid","Not Applicable. No Rebates Paid","2013-05-23 17:12:19"
15245,"N/A","N/A","2013-05-23 17:42:19"
15246,"N/A","N/A","2013-05-23 17:42:20"
15255,"Not applicable","Not applicable","2013-05-23 17:47:08"
15256,"Not applicable","Not applicable","2013-05-23 17:47:09"
15257,"Not applicable","Not applicable","2013-05-23 17:47:11"
15258,"Not applicable","Not applicable","2013-05-23 17:47:12"
15259,"Not applicable","Not applicable","2013-05-23 17:47:13"
15260,"Not applicable","Not applicable","2013-05-23 17:47:14"
15261,"Not applicable","Not applicable","2013-05-23 17:47:16"
15262,"Not applicable","Not applicable","2013-05-23 17:47:17"
15263,"Not applicable","Not applicable","2013-05-23 17:47:19"
15264,"Not applicable","Not applicable","2013-05-23 17:47:21"
15267,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:08"
15268,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:09"
15269,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:11"
15270,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:12"
15271,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:13"
15272,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:14"
15273,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:15"
15274,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:16"
15275,"Union Security Insurance Company paid no MLR rebates for 2011.","Union Security Insurance Company paid no MLR rebates for 2011.","2013-05-23 17:56:17"
15276,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:19"
15277,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:21"
15278,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:22"
15279,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:23"
15280,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:24"
15281,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:25"
15282,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:26"
15283,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:27"
15284,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:28"
15285,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:28"
15286,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:30"
15287,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:31"
15288,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:32"
15289,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:33"
15290,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:34"
15291,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:36"
15292,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:37"
15293,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:38"
15294,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:39"
15295,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:40"
15296,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:41"
15297,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:42"
15298,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:43"
15299,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:44"
15300,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:46"
15301,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:48"
15302,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:49"
15303,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:50"
15304,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Insurance Company in this state.","2013-05-23 17:56:51"
15305,"Not applicable","Not applicable","2013-05-23 17:59:09"
15306,"Not applicable","Not applicable","2013-05-23 17:59:11"
15307,"Not applicable","Not applicable","2013-05-23 17:59:12"
15381,,,"2013-05-23 18:56:08"
15382,,,"2013-05-23 18:56:09"
15383,,,"2013-05-23 18:56:10"
15384,,,"2013-05-23 18:56:11"
15385,,,"2013-05-23 18:56:12"
15516,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:08"
15517,,,"2013-05-24 08:29:09"
15518,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:10"
15519,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:11"
15520,,,"2013-05-24 08:29:13"
15521,,,"2013-05-24 08:29:14"
15522,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:15"
15523,,,"2013-05-24 08:29:16"
15524,,,"2013-05-24 08:29:17"
15525,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:18"
15526,,,"2013-05-24 08:29:19"
15527,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:20"
15528,,,"2013-05-24 08:29:21"
15529,,,"2013-05-24 08:29:22"
15530,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:24"
15531,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:25"
15532,,,"2013-05-24 08:29:26"
15533,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:27"
15534,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:28"
15535,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:29"
15536,,,"2013-05-24 08:29:30"
15537,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:31"
15538,,,"2013-05-24 08:29:32"
15539,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:33"
15540,,,"2013-05-24 08:29:34"
15541,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:35"
15542,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:36"
15543,,,"2013-05-24 08:29:38"
15544,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:38"
15545,,,"2013-05-24 08:29:40"
15546,,,"2013-05-24 08:29:41"
15547,,,"2013-05-24 08:29:42"
15548,,,"2013-05-24 08:29:43"
15549,,,"2013-05-24 08:29:44"
15550,,,"2013-05-24 08:29:45"
15551,,,"2013-05-24 08:29:46"
15552,,,"2013-05-24 08:29:47"
15553,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:48"
15554,,,"2013-05-24 08:29:49"
15555,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:51"
15556,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:54"
15557,,,"2013-05-24 08:29:55"
15558,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:56"
15559,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:29:57"
15560,,,"2013-05-24 08:29:58"
15561,,,"2013-05-24 08:30:00"
15562,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:02"
15563,,,"2013-05-24 08:30:04"
15564,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:06"
15565,,,"2013-05-24 08:30:08"
15566,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 08:30:10"
15571,,,"2013-05-24 09:00:15"
15572,,,"2013-05-24 09:00:20"
15575,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:29"
15576,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:33"
15577,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:39"
15578,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 09:25:43"
15579,,,"2013-05-24 09:25:46"
15580,,,"2013-05-24 09:25:48"
15581,,,"2013-05-24 09:25:49"
15582,"Not Applicable","Not Applicable","2013-05-24 09:35:11"
15583,"Not Applicable","Not Applicable","2013-05-24 09:35:13"
15636,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 09:58:10"
15637,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 09:58:12"
15638,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Life Insurance Company.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Life Insurance Company.","2013-05-24 10:06:10"
15639,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Secuity Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Union Security Life Insurance Company in this state.","2013-05-24 10:06:11"
15640,,,"2013-05-24 10:13:14"
15641,,,"2013-05-24 10:13:16"
15642,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 10:16:08"
15643,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 10:16:09"
15651,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:13"
15652,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:16"
15653,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:20"
15654,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:22"
15655,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:23"
15656,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:25"
15657,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:29"
15658,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:32"
15659,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:33"
15660,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:34"
15661,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:36"
15662,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:40"
15663,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:41"
15664,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:42"
15665,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:44"
15666,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:45"
15667,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:47"
15668,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:48"
15669,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:50"
15670,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:51"
15671,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:53"
15672,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:54"
15673,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:55"
15674,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:44:57"
15675,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:44:58"
15676,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:00"
15677,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:02"
15678,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:06"
15679,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:08"
15680,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:09"
15681,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:10"
15682,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:13"
15683,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:16"
15684,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:17"
15685,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:20"
15686,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:22"
15687,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:23"
15688,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:25"
15689,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:27"
15690,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:31"
15691,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:35"
15692,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:39"
15693,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:40"
15694,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:41"
15695,"In preparation for the 2011 MLR rebate mailing, John Alden Life Insurance Company (JALIC) address files were compared with USPS information. Updates to our system were made as necessary.   JALIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by JALIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, JALIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, JALIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with JALIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, JALIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, JALIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, JALIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, JALIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, JALIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 10:45:44"
15696,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:48"
15697,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:52"
15698,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:45:56"
15699,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:00"
15700,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:04"
15701,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:06"
15702,"There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for John Alden Life Insurance Company in this state.","2013-05-24 10:46:08"
15703,,,"2013-05-24 10:46:54"
15704,,,"2013-05-24 10:46:55"
15769,,,"2013-05-24 11:07:08"
15770,,,"2013-05-24 11:07:09"
15773,,,"2013-05-24 11:13:09"
15774,,,"2013-05-24 11:13:12"
15775,,,"2013-05-24 11:16:10"
15776,,,"2013-05-24 11:16:11"
15780,,,"2013-05-24 11:29:12"
15781,,,"2013-05-24 11:29:13"
15782,,,"2013-05-24 11:29:14"
15828,,,"2013-05-24 11:51:10"
15829,,,"2013-05-24 11:51:14"
15830,,,"2013-05-24 11:51:17"
15831,,,"2013-05-24 11:51:20"
15832,,,"2013-05-24 11:51:22"
15833,,,"2013-05-24 11:51:25"
15834,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-24 11:51:28"
15835,,,"2013-05-24 11:51:31"
15836,,,"2013-05-24 11:51:34"
15837,,,"2013-05-24 11:51:36"
15838,,,"2013-05-24 11:51:39"
15839,,,"2013-05-24 11:51:41"
15840,,,"2013-05-24 11:51:43"
15841,,,"2013-05-24 11:51:46"
15842,,,"2013-05-24 11:51:48"
15843,,,"2013-05-24 11:51:51"
15844,,,"2013-05-24 11:51:54"
15845,,,"2013-05-24 11:51:57"
15846,,,"2013-05-24 11:52:00"
15847,,,"2013-05-24 11:52:03"
15848,,,"2013-05-24 11:52:05"
15849,,,"2013-05-24 11:52:07"
15850,,,"2013-05-24 11:52:10"
15851,"The Company makes a good-faith effort to locate all policyholders due an MLR rebate.  For policies no longer in force, MLR checks are sent to the last known mailing address.  In the event that a policyholders no longer resides at the last know address, notification is sent to the policyholder's email address (if available) or via phone.","The Company follows the applicable state escheat laws for outstanding rebate checks.","2013-05-24 11:52:13"
15852,,,"2013-05-24 11:52:15"
15853,,,"2013-05-24 11:52:18"
15854,,,"2013-05-24 11:52:20"
15855,,,"2013-05-24 11:52:23"
15856,,,"2013-05-24 11:52:26"
15857,,,"2013-05-24 11:52:28"
15858,,,"2013-05-24 11:52:31"
15859,,,"2013-05-24 11:52:32"
15860,,,"2013-05-24 11:52:33"
15861,,,"2013-05-24 11:52:34"
15862,,,"2013-05-24 11:52:35"
15863,,,"2013-05-24 11:52:36"
15864,,,"2013-05-24 11:52:37"
15865,,,"2013-05-24 11:52:38"
15874,,,"2013-05-24 12:02:08"
15875,,,"2013-05-24 12:02:11"
15880,,,"2013-05-24 12:13:10"
15881,,,"2013-05-24 12:13:13"
15893,,,"2013-05-24 12:22:14"
15894,,,"2013-05-24 12:22:16"
15895,,,"2013-05-24 12:22:18"
15896,,,"2013-05-24 12:22:20"
15897,,,"2013-05-24 12:22:22"
15898,,,"2013-05-24 12:22:24"
15899,,,"2013-05-24 12:22:26"
15900,,,"2013-05-24 12:22:28"
15901,,,"2013-05-24 12:22:29"
15902,,,"2013-05-24 12:22:30"
15903,,,"2013-05-24 12:22:31"
15904,,,"2013-05-24 12:22:32"
15905,,,"2013-05-24 12:22:33"
15906,,,"2013-05-24 12:22:34"
15907,,,"2013-05-24 12:22:36"
15908,,,"2013-05-24 12:22:37"
15909,,,"2013-05-24 12:22:38"
15912,,,"2013-05-24 12:26:10"
15913,,,"2013-05-24 12:26:11"
15916,,,"2013-05-24 12:30:08"
15917,,,"2013-05-24 12:30:13"
15920,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 12:36:08"
15921,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 12:36:09"
15922,,,"2013-05-24 12:37:11"
15923,,,"2013-05-24 12:37:12"
15924,,,"2013-05-24 12:38:09"
15925,,,"2013-05-24 12:38:11"
15928,,,"2013-05-24 12:42:09"
15929,,,"2013-05-24 12:42:11"
15930,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:49:08"
15931,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:49:09"
15932,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:09"
15933,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:11"
15934,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 12:51:13"
15935,,,"2013-05-24 13:08:08"
15936,,,"2013-05-24 13:08:09"
15937,,,"2013-05-24 13:08:10"
15938,,,"2013-05-24 13:08:11"
15939,,,"2013-05-24 13:08:12"
15940,,,"2013-05-24 13:08:13"
15941,,,"2013-05-24 13:08:14"
15942,,,"2013-05-24 13:08:15"
15943,,,"2013-05-24 13:08:16"
15944,,,"2013-05-24 13:08:17"
15945,,,"2013-05-24 13:08:18"
15946,"Mailed a notice to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 13:08:19"
15947,,,"2013-05-24 13:08:20"
15948,,,"2013-05-24 13:08:21"
15949,,,"2013-05-24 13:08:22"
15950,,,"2013-05-24 13:08:23"
15951,,,"2013-05-24 13:08:24"
15952,,,"2013-05-24 13:08:25"
15953,,,"2013-05-24 13:08:26"
15954,,,"2013-05-24 13:08:27"
15955,,,"2013-05-24 13:08:28"
15956,,,"2013-05-24 13:08:29"
15957,,,"2013-05-24 13:08:30"
15958,,,"2013-05-24 13:08:31"
15959,,,"2013-05-24 13:08:32"
15960,,,"2013-05-24 13:08:33"
15961,,,"2013-05-24 13:08:34"
15962,,,"2013-05-24 13:08:35"
15963,,,"2013-05-24 13:08:36"
15964,,,"2013-05-24 13:08:37"
15965,,,"2013-05-24 13:08:38"
15966,,,"2013-05-24 13:08:40"
15967,,,"2013-05-24 13:08:40"
15968,,,"2013-05-24 13:08:41"
15969,,,"2013-05-24 13:08:42"
15970,,,"2013-05-24 13:08:43"
15971,,,"2013-05-24 13:08:44"
15972,,,"2013-05-24 13:08:45"
15973,,,"2013-05-24 13:08:46"
15974,,,"2013-05-24 13:08:47"
15975,,,"2013-05-24 13:08:48"
15976,,,"2013-05-24 13:08:49"
15977,,,"2013-05-24 13:08:50"
15978,,,"2013-05-24 13:08:51"
15979,,,"2013-05-24 13:08:52"
15980,,,"2013-05-24 13:08:53"
15981,,,"2013-05-24 13:08:54"
15982,,,"2013-05-24 13:08:55"
15983,,,"2013-05-24 13:08:56"
15984,,,"2013-05-24 13:08:57"
15985,,,"2013-05-24 13:08:58"
15986,,,"2013-05-24 13:08:59"
16051,"Not Applicable","Not Applicable","2013-05-24 13:44:10"
16052,"Not Applicable","Not Applicable","2013-05-24 13:44:14"
16073,,,"2013-05-24 14:02:13"
16074,,,"2013-05-24 14:02:18"
16075,,,"2013-05-24 14:02:23"
16076,,,"2013-05-24 14:02:27"
16077,,,"2013-05-24 14:02:31"
16078,,,"2013-05-24 14:02:33"
16079,,,"2013-05-24 14:02:34"
16080,,,"2013-05-24 14:02:36"
16081,,,"2013-05-24 14:02:37"
16082,,,"2013-05-24 14:02:38"
16083,,,"2013-05-24 14:02:39"
16084,,,"2013-05-24 14:02:40"
16085,,,"2013-05-24 14:02:41"
16086,,,"2013-05-24 14:02:42"
16087,,,"2013-05-24 14:02:43"
16088,,,"2013-05-24 14:02:45"
16089,,,"2013-05-24 14:02:46"
16090,,,"2013-05-24 14:02:47"
16091,,,"2013-05-24 14:02:48"
16092,,,"2013-05-24 14:02:49"
16093,,,"2013-05-24 14:02:50"
16094,,,"2013-05-24 14:02:51"
16095,,,"2013-05-24 14:02:52"
16096,,,"2013-05-24 14:02:53"
16097,,,"2013-05-24 14:02:54"
16098,,,"2013-05-24 14:02:55"
16099,,,"2013-05-24 14:02:56"
16100,,,"2013-05-24 14:02:57"
16101,,,"2013-05-24 14:02:58"
16102,,,"2013-05-24 14:02:59"
16103,,,"2013-05-24 14:03:03"
16104,,,"2013-05-24 14:03:07"
16105,,,"2013-05-24 14:03:10"
16106,,,"2013-05-24 14:03:13"
16107,,,"2013-05-24 14:03:17"
16108,,,"2013-05-24 14:03:21"
16109,,,"2013-05-24 14:04:29"
16110,,,"2013-05-24 14:04:30"
16111,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-24 14:04:32"
16112,,,"2013-05-24 14:04:37"
16113,,,"2013-05-24 14:04:39"
16114,,,"2013-05-24 14:04:43"
16115,,,"2013-05-24 14:04:47"
16116,,,"2013-05-24 14:04:55"
16117,,,"2013-05-24 14:05:00"
16118,,,"2013-05-24 14:05:04"
16119,,,"2013-05-24 14:05:08"
16120,,,"2013-05-24 14:05:12"
16121,,,"2013-05-24 14:05:16"
16122,,,"2013-05-24 14:05:21"
16123,,,"2013-05-24 14:05:24"
16124,,,"2013-05-24 14:05:26"
16125,,,"2013-05-24 14:05:29"
16126,,,"2013-05-24 14:05:33"
16127,,,"2013-05-24 14:05:38"
16128,,,"2013-05-24 14:05:42"
16129,,,"2013-05-24 14:05:50"
16130,,,"2013-05-24 14:05:56"
16131,,,"2013-05-24 14:06:03"
16132,,,"2013-05-24 14:06:12"
16133,,,"2013-05-24 14:06:18"
16134,,,"2013-05-24 14:06:20"
16135,,,"2013-05-24 14:06:21"
16149,,,"2013-05-24 14:17:09"
16150,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:11"
16151,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:12"
16152,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:13"
16153,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 14:17:14"
16154,,,"2013-05-24 14:17:16"
16207,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:09"
16208,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:14"
16209,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:16"
16210,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:19"
16211,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:22"
16212,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:24"
16213,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:25"
16214,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:26"
16215,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:28"
16216,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:31"
16217,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:34"
16218,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:38"
16219,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:42"
16220,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:45"
16221,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:47"
16222,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:30:50"
16223,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:53"
16224,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:56"
16225,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:30:59"
16226,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:00"
16227,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:02"
16228,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:04"
16229,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:06"
16230,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:09"
16231,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:12"
16232,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:14"
16233,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:18"
16234,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:21"
16235,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:22"
16236,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:23"
16237,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:25"
16238,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:27"
16239,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:31"
16240,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:34"
16241,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:38"
16242,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:40"
16243,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:42"
16244,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:45"
16245,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:48"
16246,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:52"
16247,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:31:55"
16248,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:57"
16249,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:31:58"
16250,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:02"
16251,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:07"
16252,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:11"
16253,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:15"
16254,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:20"
16255,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:22"
16256,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:23"
16257,"In preparation for the 2011 MLR rebate mailing, Time Insurance Company (TIC) address files were compared with USPS information. Updates to our system were made as necessary.   TIC mailed the MLR rebate checks to the most current address as provided by our customers.  MLR checks for individual medical customers were mailed to their home addresses and checks for group medical customers were mailed to the employers’ addresses.  Checks for employers designated as Church Groups were mailed to the employees at their home addresses, if indicated on the attestation from the employer, or if no response to the attestation was received.  Following the rebate check mailing, the following steps were taken by TIC to locate policyholders/subscribers when rebate checks returned by the post office as “undeliverable”:  1. Verify the address listed in our system matches the returned mail label. 2. Determine if the return mail label contains any new or additional address information.  3. Verify whether there were any requested updates or changes to the address that had not been processed yet. 4. Review other documents received from the applicable policyholder/subscriber, such as recent checks, applications, faxes or correspondence that may identify a new address. 5. Review any claims received under the policy to determine if an updated address was provided on such claim information. 6. Research using on-line “Smart Pages People Search” for name, telephone number and address 7. Call the customer to verify address (for our individual medical customers only) 8. Call the group administrator to verify address for the group (for our group customers only) 9. Call the agent to verify the customer’s current address 10. Email (if an email address was available) the customer or group administrator to verify the address  Pursuant to the process above, when updated address information became available, TIC updated its systems and either re-mailed (to the correct address) or re-issued (if a check was lost or not received within a reasonable time frame) the MLR rebates to customers.  Approximately 3 months after the initial rebate check mailings, TIC contacted via telephone those customers who appeared to have otherwise received their checks and requested that such customers cash the checks (or otherwise left voicemail requests to that effect).  Prior to making these telephone calls, we again reviews our records (as outlined with returned mail) to ensure there wasn’t any new information that would indicate we should simply re-mail the check to a corrected address. Therefore, the following process to place:   1. Automated calls were placed to individual medical customers to verify whether or not the rebate checks were received. 2. Manual calls were placed and emails were sent (where email addresses existed) to group administrator to verify if rebate check were received. 3. If customers (individual or group) confirmed receipt of their rebate checks, we advised them to cash it. 4. If a customer indicated that an address correction was required and/or the check had not been received, placed a stop payment on the original uncashed check and re-issued a new check (to the corrected address, if applicable).  Customers (individual and group) who had not contacted us and who were still in possession of uncashed checks 30 days after we had taken the above referenced steps received subsequent out-bound calls (up to two attempts every two weeks).  Following the foregoing attempts, if checks remain uncashed, they will ultimately be escheated in accordance with applicable state laws.  We will re-send or re-issue, as applicable, MLR rebate checks to the extent a request is made for such rebate amounts by the appropriate payee prior to the applicable escheatment timeframe.  For group medical customers whose health policies have terminated with TIC, on or after the rebates were distributed, we disbursed the unclaimed rebate amounts in equal shares to the individual subscribers/group members as described in our response to Line 4.h below.  Each of the steps described in this response to Line 4.g were documented in our systems.","As described above in response to Line 4.g, TIC took a number of steps to locate correct mailing addresses for its customers and to contact those customers who had not otherwise cashed their MLR rebate checks.  Prior to any MLR check mailing, TIC compared internal customer addresses with USPS information. Updated were made as necessary.  Approximately three (3) months after the rebate checks were mailed, TIC attempted to contact our customers who had not yet cashed their rebate checks (regardless of whether they were retuned as “undeliverable”).  For Individual Medical customers, an automated call program was used to contact these customers with an option to talk to a live customer service representative if desired.  For Group Medical customers, calls were manually placed to follow-up on these uncashed MLR rebate checks.  If any new address information was obtained as the result of these follow-up calls, TIC’s system was updated with the accurate information and they applicable rebate check was re-issued and sent to the correct address.  If no further information became available or the customer was unable to be reached, the MLR rebate checks will be re-issued upon request or such amounts will otherwise be escheated in accordance with applicable state laws.  In addition to the foregoing, TIC has also attempted to distribute the unclaimed rebates for group policyholders directly to the subscribers of group health plans that have been terminated.  Any such rebate was divided equally among all of the subscribers of the group health plan who were entitled to such rebate, and mailed to them at their home address with a letter that summarized the rebate and explained why it was being issued directly to them.  Unclaimed rebates will be re-issued upon request by the applicable policyholder/subscriber up until such amounts have been escheated to the applicable states in accordance with the applicable states’ laws.","2013-05-24 14:32:26"
16258,"There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","There were no MLR Rebates payable for 2011 MLR Reporting Year for Time Insurance Company in this state.","2013-05-24 14:32:30"
16270,,,"2013-05-24 14:46:10"
16271,,,"2013-05-24 14:46:12"
16274,,,"2013-05-24 15:03:11"
16275,,,"2013-05-24 15:03:12"
16276,,,"2013-05-24 15:03:13"
16277,,,"2013-05-24 15:03:15"
16278,,,"2013-05-24 15:03:16"
16279,,,"2013-05-24 15:03:17"
16280,,,"2013-05-24 15:03:19"
16281,,,"2013-05-24 15:03:20"
16282,,,"2013-05-24 15:03:22"
16283,,,"2013-05-24 15:03:23"
16284,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 15:03:25"
16285,,,"2013-05-24 15:03:27"
16286,,,"2013-05-24 15:03:28"
16287,,,"2013-05-24 15:03:30"
16288,,,"2013-05-24 15:03:31"
16289,,,"2013-05-24 15:03:32"
16290,,,"2013-05-24 15:03:34"
16291,,,"2013-05-24 15:03:35"
16292,,,"2013-05-24 15:03:36"
16293,,,"2013-05-24 15:03:38"
16294,,,"2013-05-24 15:03:40"
16295,,,"2013-05-24 15:03:41"
16296,,,"2013-05-24 15:03:42"
16297,,,"2013-05-24 15:03:43"
16298,,,"2013-05-24 15:03:45"
16299,,,"2013-05-24 15:03:46"
16300,,,"2013-05-24 15:03:47"
16301,,,"2013-05-24 15:03:49"
16302,,,"2013-05-24 15:03:50"
16303,,,"2013-05-24 15:03:52"
16304,,,"2013-05-24 15:03:53"
16305,,,"2013-05-24 15:03:54"
16306,,,"2013-05-24 15:03:55"
16307,,,"2013-05-24 15:03:57"
16308,,,"2013-05-24 15:03:58"
16309,,,"2013-05-24 15:04:00"
16310,,,"2013-05-24 15:04:01"
16311,,,"2013-05-24 15:04:03"
16312,,,"2013-05-24 15:04:04"
16313,,,"2013-05-24 15:04:05"
16314,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-24 15:04:06"
16315,,,"2013-05-24 15:04:08"
16352,"Not Applicable","Not Applicable","2013-05-24 15:41:10"
16353,,,"2013-05-24 15:41:14"
16354,,,"2013-05-24 15:41:17"
16355,,,"2013-05-24 15:41:20"
16356,,,"2013-05-24 15:41:22"
16477,"Not Applicable","Not Applicable","2013-05-24 16:34:12"
16478,"Not Applicable","Not Applicable","2013-05-24 16:34:16"
16481,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:38:08"
16482,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:38:09"
16483,,,"2013-05-24 16:39:11"
16484,,,"2013-05-24 16:39:12"
16485,,,"2013-05-24 16:39:13"
16486,,,"2013-05-24 16:40:11"
16487,,,"2013-05-24 16:40:13"
16492,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:41:17"
16493,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:41:19"
16494,,,"2013-05-24 16:42:09"
16495,,,"2013-05-24 16:42:11"
16500,,,"2013-05-24 16:50:09"
16501,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:11"
16502,,,"2013-05-24 16:50:13"
16503,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:15"
16504,,,"2013-05-24 16:50:17"
16505,,,"2013-05-24 16:50:19"
16506,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:21"
16507,,,"2013-05-24 16:50:23"
16508,,,"2013-05-24 16:50:25"
16509,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:26"
16510,,,"2013-05-24 16:50:28"
16511,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:30"
16512,,,"2013-05-24 16:50:32"
16513,,,"2013-05-24 16:50:34"
16514,,,"2013-05-24 16:50:36"
16515,,,"2013-05-24 16:50:38"
16516,,,"2013-05-24 16:50:40"
16517,,,"2013-05-24 16:50:42"
16518,,,"2013-05-24 16:50:44"
16519,,,"2013-05-24 16:50:46"
16520,,,"2013-05-24 16:50:48"
16521,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-24 16:50:50"
16522,,,"2013-05-24 16:50:52"
16523,,,"2013-05-24 16:50:54"
16524,,,"2013-05-24 16:50:56"
16525,,,"2013-05-24 16:50:58"
16568,,,"2013-05-24 17:09:08"
16569,,,"2013-05-24 17:09:09"
16575,,,"2013-05-24 17:20:09"
16576,,,"2013-05-24 17:20:11"
16633,,,"2013-05-24 17:39:08"
16634,,,"2013-05-24 17:39:09"
16716,,,"2013-05-24 18:17:10"
16717,,,"2013-05-24 18:17:11"
16718,"N/A - no rebate were due in the prior year.","N/A - no rebate were due in the prior year.","2013-05-24 18:17:15"
16719,,,"2013-05-24 18:17:17"
16720,,,"2013-05-24 18:20:09"
16721,,,"2013-05-24 18:20:11"
16722,,,"2013-05-24 18:20:13"
16723,,,"2013-05-24 18:20:15"
16724,,,"2013-05-24 18:20:25"
16725,,,"2013-05-24 18:20:27"
16726,,,"2013-05-24 18:20:29"
16746,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address. In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-25 13:25:12"
16747,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address. In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-25 13:25:14"
16750,,,"2013-05-25 17:00:09"
16751,,,"2013-05-25 17:00:13"
16771,,,"2013-05-27 13:26:07"
16772,,,"2013-05-27 13:26:09"
16773,,,"2013-05-28 08:04:07"
16774,,,"2013-05-28 08:04:09"
16775,,,"2013-05-28 08:04:10"
16776,,,"2013-05-28 08:04:11"
16777,,,"2013-05-28 08:04:12"
16818,,,"2013-05-28 09:20:09"
16819,,,"2013-05-28 09:20:13"
16820,"N/A","N/A","2013-05-28 09:25:08"
16821,"N/A","N/A","2013-05-28 09:25:09"
16824,,,"2013-05-28 09:36:11"
16825,,,"2013-05-28 09:36:12"
16826,,,"2013-05-28 09:36:13"
16827,,,"2013-05-28 09:39:07"
16828,,,"2013-05-28 09:39:08"
16829,,,"2013-05-28 09:39:09"
16830,,,"2013-05-28 09:39:10"
16831,,,"2013-05-28 09:39:11"
16832,,,"2013-05-28 09:39:12"
16833,,,"2013-05-28 09:39:13"
16834,,,"2013-05-28 09:39:14"
16835,,,"2013-05-28 09:39:15"
16836,,,"2013-05-28 09:39:17"
16837,,,"2013-05-28 09:39:18"
16838,,,"2013-05-28 09:39:19"
16839,,,"2013-05-28 09:39:20"
16840,,,"2013-05-28 09:39:21"
16841,,,"2013-05-28 09:39:22"
16842,,,"2013-05-28 09:39:23"
16843,,,"2013-05-28 09:39:25"
16844,,,"2013-05-28 09:39:27"
16845,,,"2013-05-28 09:39:28"
16846,,,"2013-05-28 09:39:29"
16954,,,"2013-05-28 10:19:07"
16955,,,"2013-05-28 10:19:08"
16956,,,"2013-05-28 10:19:11"
16957,,,"2013-05-28 10:19:12"
16960,,,"2013-05-28 10:19:19"
16961,,,"2013-05-28 10:19:21"
16963,,,"2013-05-28 10:28:07"
16964,,,"2013-05-28 10:28:08"
16965,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:09"
16966,,,"2013-05-28 10:28:10"
16967,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:11"
16968,,,"2013-05-28 10:28:12"
16969,,,"2013-05-28 10:28:13"
16970,,,"2013-05-28 10:28:14"
16971,,,"2013-05-28 10:28:16"
16972,,,"2013-05-28 10:28:17"
16973,,,"2013-05-28 10:28:18"
16974,,,"2013-05-28 10:28:19"
16975,,,"2013-05-28 10:28:20"
16976,,,"2013-05-28 10:28:21"
16977,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:28:22"
16978,,,"2013-05-28 10:28:23"
16979,"No rebates were payable.  Our experience was not credible.","No rebates were payable.  Our experience was not credible.","2013-05-28 10:29:11"
16980,"No Rebates were payable.  Our experience was not credible.","No Rebates were payable.  Our experience was not credible.","2013-05-28 10:29:12"
16981,"No Rebates were payable.  Our experience was not credible.","No Rebates were payable.  Our experience was not credible.","2013-05-28 10:29:13"
16988,"not applicable","not applicable","2013-05-28 10:30:40"
16989,,,"2013-05-28 10:30:43"
16990,"not applicable","not applicable","2013-05-28 10:30:46"
16991,"NA","NA","2013-05-28 10:30:50"
16992,"not applicable","not applicable","2013-05-28 10:30:53"
16993,"not applicable","not applicable","2013-05-28 10:30:55"
16994,"not applicable","not applicable","2013-05-28 10:30:58"
16995,"not applicable","not applicable","2013-05-28 10:31:02"
17006,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:45:09"
17007,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 10:45:12"
17008,,,"2013-05-28 10:45:22"
17009,"N/A","N/A","2013-05-28 10:45:24"
17070,,,"2013-05-28 10:58:08"
17071,,,"2013-05-28 10:58:10"
17074,,,"2013-05-28 10:58:15"
17075,,,"2013-05-28 10:58:16"
17076,"N/A","N/A","2013-05-28 11:01:14"
17077,"N/A","N/A","2013-05-28 11:01:17"
17078,,,"2013-05-28 11:04:11"
17079,,,"2013-05-28 11:04:16"
17080,,,"2013-05-28 11:04:29"
17081,,,"2013-05-28 11:04:34"
17082,,,"2013-05-28 11:04:39"
17083,,,"2013-05-28 11:04:45"
17084,,,"2013-05-28 11:04:49"
17085,,,"2013-05-28 11:04:54"
17086,,,"2013-05-28 11:04:59"
17087,,,"2013-05-28 11:05:03"
17088,,,"2013-05-28 11:05:09"
17089,,,"2013-05-28 11:05:13"
17090,,,"2013-05-28 11:05:18"
17091,,,"2013-05-28 11:05:23"
17092,,,"2013-05-28 11:05:28"
17093,,,"2013-05-28 11:05:33"
17094,,,"2013-05-28 11:05:35"
17095,,,"2013-05-28 11:05:36"
17096,,,"2013-05-28 11:05:37"
17097,,,"2013-05-28 11:05:38"
17098,,,"2013-05-28 11:05:39"
17099,,,"2013-05-28 11:05:41"
17100,,,"2013-05-28 11:05:42"
17101,,,"2013-05-28 11:05:44"
17102,,,"2013-05-28 11:05:45"
17103,,,"2013-05-28 11:05:46"
17104,,,"2013-05-28 11:05:47"
17105,,,"2013-05-28 11:05:48"
17106,,,"2013-05-28 11:05:50"
17107,,,"2013-05-28 11:05:51"
17108,,,"2013-05-28 11:05:52"
17109,,,"2013-05-28 11:05:54"
17110,,,"2013-05-28 11:05:55"
17111,,,"2013-05-28 11:05:56"
17112,,,"2013-05-28 11:05:57"
17113,,,"2013-05-28 11:05:59"
17114,,,"2013-05-28 11:05:59"
17115,,,"2013-05-28 11:06:00"
17116,,,"2013-05-28 11:06:01"
17117,,,"2013-05-28 11:06:02"
17118,,,"2013-05-28 11:06:03"
17119,,,"2013-05-28 11:06:05"
17120,,,"2013-05-28 11:06:06"
17121,,,"2013-05-28 11:06:07"
17122,,,"2013-05-28 11:06:38"
17123,,,"2013-05-28 11:06:39"
17128,"Not applicable",,"2013-05-28 11:16:11"
17129,"Not applicable",,"2013-05-28 11:16:12"
17130,,,"2013-05-28 11:16:16"
17131,,,"2013-05-28 11:16:17"
17132,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what the groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, it is moved a liability account, generally after one full calendar year has elapsed from the issue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last know address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and states' statutory requirements.  As an example, for payees with a New York address, EmblemHealth will publish the names and last known addresses of those whose uncashed checks are $50.00 or greater in April of the year that it was due for escheatment.  And then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-28 11:18:12"
17133,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what the groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, it is moved a liability account, generally after one full calendar year has elapsed from the issue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last know address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and states' statutory requirements.  As an example, for payees with a New York address, EmblemHealth will publish the names and last known addresses of those whose uncashed checks are $50.00 or greater in April of the year that it was due for escheatment.  And then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-28 11:18:17"
17134,,,"2013-05-28 11:21:09"
17135,,,"2013-05-28 11:21:13"
17136,,,"2013-05-28 11:21:16"
17137,,,"2013-05-28 11:21:19"
17138,,,"2013-05-28 11:21:30"
17139,,,"2013-05-28 11:21:33"
17140,,,"2013-05-28 11:24:12"
17141,,,"2013-05-28 11:24:16"
17142,"N/A","N/A","2013-05-28 11:25:10"
17143,"N/A","N/A","2013-05-28 11:25:12"
17144,"N/A","N/A","2013-05-28 11:25:14"
17208,"N/A","N/A","2013-05-28 11:47:10"
17209,"N/A","N/A","2013-05-28 11:47:11"
17210,"Not applicable","Not applicable","2013-05-28 11:48:11"
17211,"Not applicable","Not applicable","2013-05-28 11:48:12"
17216,,,"2013-05-28 11:57:09"
17217,,,"2013-05-28 11:57:10"
17218,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:11"
17219,,,"2013-05-28 11:57:12"
17220,,,"2013-05-28 11:57:14"
17221,,,"2013-05-28 11:57:15"
17222,,,"2013-05-28 11:57:16"
17223,,,"2013-05-28 11:57:18"
17224,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:19"
17225,"Returned mail - When a check in the mail is returned as undeliverable,  Customer Services utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on the file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks - If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company's unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state's rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period.  During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process.  As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-05-28 11:57:21"
17226,,,"2013-05-28 11:57:23"
17227,,,"2013-05-28 11:57:24"
17228,,,"2013-05-28 11:57:26"
17229,,,"2013-05-28 11:57:27"
17230,,,"2013-05-28 11:57:29"
17231,,,"2013-05-28 11:57:30"
17232,,,"2013-05-28 11:57:31"
17233,,,"2013-05-28 11:57:32"
17234,,,"2013-05-28 11:57:33"
17246,,,"2013-05-28 12:11:12"
17247,,,"2013-05-28 12:11:14"
17248,,,"2013-05-28 12:11:16"
17249,,,"2013-05-28 12:11:18"
17250,,,"2013-05-28 12:11:20"
17251,,,"2013-05-28 12:11:22"
17252,,,"2013-05-28 12:11:24"
17253,,,"2013-05-28 12:11:26"
17254,,,"2013-05-28 12:11:28"
17255,,,"2013-05-28 12:11:30"
17256,,,"2013-05-28 12:11:32"
17257,,,"2013-05-28 12:11:34"
17258,,,"2013-05-28 12:11:36"
17259,,,"2013-05-28 12:11:37"
17260,,,"2013-05-28 12:11:39"
17261,,,"2013-05-28 12:11:41"
17262,,,"2013-05-28 12:11:43"
17263,,,"2013-05-28 12:11:45"
17264,,,"2013-05-28 12:11:47"
17265,,,"2013-05-28 12:11:50"
17266,,,"2013-05-28 12:11:52"
17267,,,"2013-05-28 12:11:54"
17268,,,"2013-05-28 12:11:55"
17269,,,"2013-05-28 12:11:57"
17270,,,"2013-05-28 12:11:59"
17271,,,"2013-05-28 12:12:01"
17272,,,"2013-05-28 12:12:03"
17273,,,"2013-05-28 12:12:05"
17274,,,"2013-05-28 12:12:06"
17275,,,"2013-05-28 12:12:08"
17276,,,"2013-05-28 12:12:10"
17277,,,"2013-05-28 12:12:12"
17278,,,"2013-05-28 12:12:14"
17279,,,"2013-05-28 12:12:16"
17280,,,"2013-05-28 12:12:18"
17281,,,"2013-05-28 12:12:20"
17282,,,"2013-05-28 12:12:22"
17283,,,"2013-05-28 12:12:24"
17284,,,"2013-05-28 12:12:25"
17285,,,"2013-05-28 12:12:27"
17286,,,"2013-05-28 12:12:29"
17287,,,"2013-05-28 12:12:31"
17288,,,"2013-05-28 12:12:33"
17298,,,"2013-05-28 12:46:08"
17299,,,"2013-05-28 12:46:11"
17300,,,"2013-05-28 12:46:13"
17301,,,"2013-05-28 12:46:15"
17302,,,"2013-05-28 12:46:16"
17303,,,"2013-05-28 12:46:17"
17304,,,"2013-05-28 12:46:18"
17305,,,"2013-05-28 12:46:19"
17306,,,"2013-05-28 12:46:20"
17307,,,"2013-05-28 12:46:21"
17308,,,"2013-05-28 12:46:22"
17309,,,"2013-05-28 12:46:23"
17310,,,"2013-05-28 12:46:24"
17311,,,"2013-05-28 12:46:25"
17312,,,"2013-05-28 12:46:26"
17313,,,"2013-05-28 12:46:27"
17314,,,"2013-05-28 12:46:27"
17315,,,"2013-05-28 12:46:28"
17316,,,"2013-05-28 12:46:29"
17317,,,"2013-05-28 12:46:30"
17318,,,"2013-05-28 12:46:31"
17319,,,"2013-05-28 12:46:32"
17320,,,"2013-05-28 12:46:33"
17321,,,"2013-05-28 12:46:34"
17322,,,"2013-05-28 12:46:35"
17323,,,"2013-05-28 12:46:36"
17324,,,"2013-05-28 12:46:38"
17325,,,"2013-05-28 12:46:39"
17326,,,"2013-05-28 12:46:40"
17333,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:09"
17334,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:11"
17335,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:20"
17336,"Methods used to locate group/subscribers included, 1)  Called the group or subscriber at the telephone number on file in our records, if disconnected, 2) We searched the Suzbiz website to determine if the organization was still in business, 3) If ther organization was still in business, but had failed to update their address in our system, we updated the address and re-mailed the rebate check.","Unclaimed rebates will stay outstanding for one year from the date on the check.  After this window, they will become stale and will not be able to be cashed.  If the check remains unclaimed, it will be escheated to the state after the appropriated period.","2013-05-28 13:24:21"
17337,,,"2013-05-28 13:29:09"
17338,,,"2013-05-28 13:29:11"
17339,,,"2013-05-28 13:29:12"
17340,,,"2013-05-28 13:29:13"
17341,,,"2013-05-28 13:29:14"
17458,,,"2013-05-28 13:46:11"
17459,,,"2013-05-28 13:46:12"
17460,,,"2013-05-28 13:48:10"
17461,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 13:48:11"
17462,,,"2013-05-28 13:48:12"
17463,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 13:48:13"
17464,,,"2013-05-28 13:49:07"
17465,,,"2013-05-28 13:49:09"
17477,,,"2013-05-28 14:20:11"
17478,,,"2013-05-28 14:20:14"
17479,,,"2013-05-28 14:27:08"
17480,,,"2013-05-28 14:27:09"
17481,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:10"
17482,,,"2013-05-28 14:27:11"
17483,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:12"
17484,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:13"
17485,,,"2013-05-28 14:27:14"
17486,,,"2013-05-28 14:27:14"
17487,,,"2013-05-28 14:27:15"
17488,,,"2013-05-28 14:27:16"
17489,,,"2013-05-28 14:27:17"
17490,"Sending follow-up letters to determine if checks were lost.  If lost, then we will re-issue checks.  If unable to locate the policyholder, then funds will be escheated.","Rebate checks mailed to all applicable policy owners in 2012.  Unclaimed rebates are due to small checks not being cashed.  All rebates were less than $15.","2013-05-28 14:27:18"
17491,,,"2013-05-28 14:27:19"
17492,,,"2013-05-28 14:27:20"
17493,,,"2013-05-28 14:27:21"
17494,,,"2013-05-28 14:27:21"
17495,,,"2013-05-28 14:27:22"
17496,,,"2013-05-28 14:27:23"
17497,,,"2013-05-28 14:27:24"
17498,,,"2013-05-28 14:27:25"
17499,,,"2013-05-28 14:27:26"
17500,,,"2013-05-28 14:27:27"
17501,,,"2013-05-28 14:27:28"
17502,,,"2013-05-28 14:27:28"
17503,,,"2013-05-28 14:27:29"
17504,,,"2013-05-28 14:27:30"
17505,,,"2013-05-28 14:27:31"
17506,,,"2013-05-28 14:27:32"
17507,,,"2013-05-28 14:27:33"
17508,,,"2013-05-28 14:27:33"
17509,,,"2013-05-28 14:27:34"
17510,,,"2013-05-28 14:27:35"
17511,,,"2013-05-28 14:27:36"
17512,,,"2013-05-28 14:27:37"
17513,,,"2013-05-28 14:27:38"
17514,,,"2013-05-28 14:27:39"
17515,,,"2013-05-28 14:27:40"
17516,,,"2013-05-28 14:27:40"
17517,,,"2013-05-28 14:27:41"
17518,,,"2013-05-28 14:27:42"
17519,,,"2013-05-28 14:27:43"
17520,,,"2013-05-28 14:27:44"
17521,,,"2013-05-28 14:27:45"
17522,,,"2013-05-28 14:27:46"
17523,,,"2013-05-28 14:27:47"
17524,,,"2013-05-28 14:27:48"
17525,,,"2013-05-28 14:27:49"
17526,,,"2013-05-28 14:27:50"
17527,,,"2013-05-28 14:27:51"
17528,,,"2013-05-28 14:27:52"
17529,,,"2013-05-28 14:27:53"
17530,,,"2013-05-28 14:27:54"
17531,,,"2013-05-28 14:27:54"
17543,,,"2013-05-28 15:15:30"
17544,,,"2013-05-28 15:15:31"
17545,,,"2013-05-28 15:17:08"
17546,,,"2013-05-28 15:17:09"
17547,,,"2013-05-28 15:17:11"
17548,,,"2013-05-28 15:17:12"
17558,,,"2013-05-28 15:46:10"
17559,,,"2013-05-28 15:46:11"
17560,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:15"
17561,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:17"
17562,"Returned checks are reviewed for indicators such as USPS auto-forwarding expiration or invalid address.  In the case of invalid addresses, research is performed, utilizing internal and external sources as appropriate.","Rebate checks are mailed utilizing a return address that identifies these mailings as a rebate disbursement and provides for their specific handling. Additionally, the Company follows all appropriate escheat procedures as required by the State.","2013-05-28 15:46:19"
17565,,,"2013-05-28 15:46:28"
17566,,,"2013-05-28 15:46:29"
17624,,,"2013-05-28 15:47:38"
17625,,,"2013-05-28 15:47:39"
17626,,,"2013-05-28 15:47:40"
17701,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 15:59:10"
17702,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 15:59:11"
17708,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:00:14"
17709,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:00:16"
17710,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:11"
17711,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:13"
17712,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:19"
17713,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:01:21"
17716,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:02:17"
17717,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:02:19"
17718,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:02:24"
17719,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:02:26"
17725,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:05:15"
17726,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:05:17"
17727,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:08"
17728,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:10"
17729,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:14"
17730,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:06:14"
17735,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:07:16"
17736,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:07:17"
17737,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:08:08"
17738,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:08:09"
17739,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:08:12"
17740,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:08:13"
17741,,,"2013-05-28 16:08:15"
17742,,,"2013-05-28 16:08:17"
17743,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:07"
17744,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:08"
17745,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:11"
17746,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:12"
17747,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:15"
17748,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:09:16"
17749,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:11"
17750,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:14"
17751,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:15"
17752,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:17"
17753,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:19"
17754,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:10:30"
17755,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-28 16:10:32"
17756,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:37"
17757,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:10:39"
17758,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:12:11"
17759,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-28 16:12:13"
17760,,,"2013-05-28 16:12:19"
17761,,,"2013-05-28 16:12:20"
17762,,,"2013-05-28 16:12:22"
17763,,,"2013-05-28 16:15:12"
17764,,,"2013-05-28 16:15:17"
17765,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:15:22"
17766,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:15:27"
17767,,,"2013-05-28 16:15:32"
17768,,,"2013-05-28 16:15:37"
17769,,,"2013-05-28 16:15:42"
17770,,,"2013-05-28 16:15:47"
17771,,,"2013-05-28 16:15:51"
17772,,,"2013-05-28 16:15:56"
17773,,,"2013-05-28 16:16:01"
17774,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:05"
17775,,,"2013-05-28 16:16:10"
17776,,,"2013-05-28 16:16:13"
17777,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:14"
17778,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:16"
17779,,,"2013-05-28 16:16:16"
17780,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:18"
17781,,,"2013-05-28 16:16:19"
17782,,,"2013-05-28 16:16:20"
17783,,,"2013-05-28 16:16:21"
17784,,,"2013-05-28 16:16:22"
17785,,,"2013-05-28 16:16:23"
17786,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:24"
17787,,,"2013-05-28 16:16:25"
17788,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:25"
17789,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:26"
17790,,,"2013-05-28 16:16:27"
17791,,,"2013-05-28 16:16:28"
17792,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:29"
17793,,,"2013-05-28 16:16:30"
17794,,,"2013-05-28 16:16:31"
17795,,,"2013-05-28 16:16:32"
17796,,,"2013-05-28 16:16:32"
17797,,,"2013-05-28 16:16:33"
17798,,,"2013-05-28 16:16:34"
17799,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:35"
17800,,,"2013-05-28 16:16:36"
17801,,,"2013-05-28 16:16:37"
17802,,,"2013-05-28 16:16:38"
17803,,,"2013-05-28 16:16:39"
17804,,,"2013-05-28 16:16:40"
17805,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:41"
17806,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:42"
17807,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:43"
17808,,,"2013-05-28 16:16:44"
17809,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-28 16:16:45"
17810,,,"2013-05-28 16:16:46"
17811,,,"2013-05-28 16:16:49"
17812,,,"2013-05-28 16:16:50"
17813,,,"2013-05-28 16:16:51"
17816,,,"2013-05-28 16:17:35"
17817,,,"2013-05-28 16:17:36"
17818,,,"2013-05-28 16:18:10"
17819,,,"2013-05-28 16:18:11"
17820,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:19:09"
17821,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:19:09"
17822,,,"2013-05-28 16:19:10"
17823,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:08"
17824,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance","2013-05-28 16:21:10"
17825,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:12"
17826,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-28 16:21:14"
17829,,,"2013-05-28 16:27:10"
17830,,,"2013-05-28 16:27:12"
17841,,,"2013-05-28 16:40:08"
17842,,,"2013-05-28 16:40:10"
17843,,,"2013-05-28 16:40:12"
17844,,,"2013-05-28 16:40:14"
17845,,,"2013-05-28 16:40:16"
17846,,,"2013-05-28 16:40:18"
17847,,,"2013-05-28 16:40:19"
17848,,,"2013-05-28 16:40:21"
17849,,,"2013-05-28 16:40:23"
17850,,,"2013-05-28 16:40:25"
17851,,,"2013-05-28 16:40:27"
17852,,,"2013-05-28 16:40:29"
17853,,,"2013-05-28 16:40:31"
17854,,,"2013-05-28 16:40:32"
17855,,,"2013-05-28 16:40:34"
17856,,,"2013-05-28 16:40:36"
17857,,,"2013-05-28 16:40:38"
17858,,,"2013-05-28 16:40:40"
17859,,,"2013-05-28 16:40:42"
17860,,,"2013-05-28 16:40:44"
17861,,,"2013-05-28 16:40:46"
17862,,,"2013-05-28 16:40:48"
17863,,,"2013-05-28 16:40:50"
17864,,,"2013-05-28 16:40:52"
17865,,,"2013-05-28 16:40:54"
17866,,,"2013-05-28 16:40:55"
17867,,,"2013-05-28 16:40:57"
17868,,,"2013-05-28 16:40:59"
17869,,,"2013-05-28 16:41:01"
17870,,,"2013-05-28 16:41:03"
17871,,,"2013-05-28 16:41:05"
17872,,,"2013-05-28 16:41:07"
17873,,,"2013-05-28 16:41:09"
17874,,,"2013-05-28 16:41:10"
17875,,,"2013-05-28 16:41:13"
17876,,,"2013-05-28 16:41:14"
17877,,,"2013-05-28 16:41:16"
17878,,,"2013-05-28 16:41:18"
17879,,,"2013-05-28 16:41:20"
17880,,,"2013-05-28 16:41:22"
17881,,,"2013-05-28 16:41:24"
17882,,,"2013-05-28 16:41:26"
17883,,,"2013-05-28 16:41:28"
17884,,,"2013-05-28 16:41:30"
17885,,,"2013-05-28 16:41:32"
17890,"The current address on file is used to contact the subscribers via letter if their check has not been cashed within 90 days of disbursement.","In a letter sent to the subscriber after 90 days, the subscriber is asked to contact Optima in writing to ask to reissue the check. At that time, the check will be disbursed.","2013-05-28 16:53:07"
17891,"The current address on file is used to contact the subscribers via letter if their check has not been cashed within 90 days of disbursement. We will make another attempt, and then send a final","In a letter sent to the subscriber after 90 days, the subscriber is asked to contact Optima in writing to ask to reissue the check. At that time, the check will be disbursed.","2013-05-28 16:53:09"
17892,,,"2013-05-28 16:57:08"
17893,,,"2013-05-28 16:57:09"
17897,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-28 17:02:13"
17898,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-28 17:02:17"
17920,,,"2013-05-28 17:40:11"
17921,"N/A","N/A","2013-05-28 17:40:13"
17954,,,"2013-05-28 17:55:14"
17955,,,"2013-05-28 17:55:17"
17961,,,"2013-05-28 17:59:10"
17962,,,"2013-05-28 17:59:11"
17963,"If checks are returned our membership and patient systems are searched to determine if an updated address is available.  If one is located, address is updated and check resent with new cover letter.  If an updated address is not found, then we attempt to call the subscriber using either their home phone or work phone number per our membership system.  We attempt to phone the subscriber three times, once every week, if the phone number is valid.  If no valid phone number is found then our workflow management system is searched for other addresses or phone numbers.  If an alternative address or phone number is found, then our records are updated and the check is resent or we attempt to contact the subscriber by phone.","We execute a good faith effort to locate subscribers.  Since the dormancy period of unclaimed property has not yet elapsed, the escheating of the checks is pending.","2013-05-28 18:09:07"
17964,,,"2013-05-28 18:09:08"
17965,,,"2013-05-28 18:09:09"
17966,,,"2013-05-28 18:09:10"
17967,"If checks are returned our membership and patient systems are searched to determine if an updated address is available.  If one is located, address is updated and check resent with new cover letter.  If an updated address is not found, then we attempt to call the subscriber using either their home phone or work phone number per our membership system.  We attempt to phone the subscriber three times, once every week, if the phone number is valid.  If no valid phone number is found then our workflow management system is searched for other addresses or phone numbers.  If an alternative address or phone number is found, then our records are updated and the check is resent or we attempt to contact the subscriber by phone.","We execute a good faith effort to locate subscribers.  Since the dormancy period of unclaimed property has not yet elapsed, the escheating of the checks is pending.","2013-05-28 18:09:11"
17968,,,"2013-05-28 18:09:12"
17969,,,"2013-05-28 18:09:13"
17970,,,"2013-05-28 18:09:14"
17971,,,"2013-05-28 18:09:15"
17972,,,"2013-05-28 18:09:15"
17973,,,"2013-05-28 18:09:17"
17974,,,"2013-05-28 18:09:18"
17975,,,"2013-05-28 18:09:19"
17976,,,"2013-05-28 18:09:20"
17987,,,"2013-05-28 18:17:08"
17988,,,"2013-05-28 18:17:09"
17989,,,"2013-05-28 18:17:10"
17990,,,"2013-05-28 18:17:11"
17991,,,"2013-05-28 18:17:12"
17992,,,"2013-05-28 18:17:13"
17993,,,"2013-05-28 18:17:14"
17994,,,"2013-05-28 18:17:15"
17995,,,"2013-05-28 18:17:16"
17996,,,"2013-05-28 18:17:17"
18002,,,"2013-05-28 18:30:08"
18003,,,"2013-05-28 18:30:10"
18033,,,"2013-05-28 18:41:10"
18034,,,"2013-05-28 18:41:11"
18104,,,"2013-05-28 20:13:08"
18105,,,"2013-05-28 20:13:09"
18106,,,"2013-05-28 20:13:10"
18107,,,"2013-05-28 20:13:11"
18108,,,"2013-05-28 20:13:12"
18109,,,"2013-05-28 20:13:13"
18110,,,"2013-05-28 20:13:14"
18111,,,"2013-05-28 20:13:15"
18112,,,"2013-05-28 20:13:16"
18113,,,"2013-05-28 20:13:18"
18114,,,"2013-05-28 20:13:19"
18115,,,"2013-05-28 20:13:20"
18116,,,"2013-05-28 20:13:21"
18117,,,"2013-05-28 20:13:22"
18118,,,"2013-05-28 20:13:23"
18119,,,"2013-05-28 20:13:24"
18120,,,"2013-05-28 20:13:25"
18121,,,"2013-05-28 20:13:27"
18122,,,"2013-05-28 20:13:28"
18123,,,"2013-05-28 20:13:29"
18124,,,"2013-05-28 20:13:30"
18125,,,"2013-05-28 20:13:31"
18126,,,"2013-05-28 20:13:32"
18127,,,"2013-05-28 20:13:33"
18128,,,"2013-05-28 20:13:34"
18129,,,"2013-05-28 20:13:35"
18130,,,"2013-05-28 20:13:36"
18131,,,"2013-05-28 20:13:37"
18132,,,"2013-05-28 20:13:39"
18133,,,"2013-05-28 20:13:40"
18134,,,"2013-05-28 20:13:41"
18135,,,"2013-05-28 20:13:42"
18136,,,"2013-05-28 20:13:43"
18137,,,"2013-05-28 20:13:44"
18138,,,"2013-05-28 20:13:45"
18139,,,"2013-05-28 20:13:47"
18140,,,"2013-05-28 20:13:47"
18141,,,"2013-05-28 20:13:48"
18142,,,"2013-05-28 20:13:49"
18143,,,"2013-05-28 20:13:50"
18144,,,"2013-05-28 20:13:52"
18145,,,"2013-05-28 20:13:53"
18146,,,"2013-05-28 20:13:54"
18147,,,"2013-05-28 20:13:55"
18148,,,"2013-05-28 20:13:56"
18149,,,"2013-05-28 20:13:57"
18150,,,"2013-05-28 20:13:58"
18151,,,"2013-05-28 20:13:59"
18152,,,"2013-05-28 20:14:00"
18153,,,"2013-05-28 20:14:01"
18154,,,"2013-05-28 20:14:02"
18155,,,"2013-05-28 20:14:03"
18156,"Not applicable","Not applicable","2013-05-28 20:17:09"
18157,"Not applicable","Not applicable","2013-05-28 20:17:11"
18161,,,"2013-05-28 20:25:27"
18162,,,"2013-05-28 20:25:32"
18163,,,"2013-05-28 20:25:33"
18164,,,"2013-05-28 20:25:37"
18165,,,"2013-05-28 20:25:41"
18166,,,"2013-05-28 20:25:43"
18167,,,"2013-05-28 20:25:47"
18168,,,"2013-05-28 20:25:50"
18169,,,"2013-05-28 20:25:54"
18170,,,"2013-05-28 20:25:58"
18171,,,"2013-05-28 20:26:01"
18172,,,"2013-05-28 20:26:04"
18173,,,"2013-05-28 20:26:06"
18174,,,"2013-05-28 20:26:07"
18175,,,"2013-05-28 20:26:08"
18176,,,"2013-05-28 20:26:09"
18177,,,"2013-05-28 20:26:10"
18178,,,"2013-05-28 20:26:11"
18179,,,"2013-05-28 20:26:12"
18180,,,"2013-05-28 20:26:13"
18181,,,"2013-05-28 20:26:14"
18182,,,"2013-05-28 20:26:15"
18183,,,"2013-05-28 20:26:16"
18184,,,"2013-05-28 20:26:17"
18185,,,"2013-05-28 20:26:18"
18186,,,"2013-05-28 20:26:19"
18187,,,"2013-05-28 20:26:21"
18188,,,"2013-05-28 20:26:22"
18189,,,"2013-05-28 20:26:23"
18190,,,"2013-05-28 20:26:24"
18191,,,"2013-05-28 20:26:25"
18192,,,"2013-05-28 20:26:26"
18193,,,"2013-05-28 20:26:27"
18194,,,"2013-05-28 20:26:28"
18195,,,"2013-05-28 20:26:29"
18196,,,"2013-05-28 20:26:30"
18197,,,"2013-05-28 20:26:31"
18198,,,"2013-05-28 20:26:33"
18199,,,"2013-05-28 20:26:34"
18200,,,"2013-05-28 20:26:34"
18201,,,"2013-05-28 20:26:36"
18202,,,"2013-05-28 20:26:37"
18203,,,"2013-05-28 20:26:38"
18204,,,"2013-05-28 20:26:39"
18205,,,"2013-05-28 20:26:40"
18206,,,"2013-05-28 20:45:13"
18207,,,"2013-05-28 20:45:20"
18208,,,"2013-05-28 20:45:27"
18215,,,"2013-05-29 02:27:08"
18216,,,"2013-05-29 02:27:09"
18217,,,"2013-05-29 02:27:11"
18218,,,"2013-05-29 06:57:09"
18219,,,"2013-05-29 06:57:11"
18220,"N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 07:53:11"
18221,"N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Plan Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 07:53:17"
18224,"N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 08:09:10"
18225,"N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Network Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 08:09:15"
18228,"Not applicable.","Not applicable.","2013-05-29 08:32:08"
18229,"Not applicable.","Not applicable.","2013-05-29 08:32:09"
18230,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If we are unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-29 08:35:08"
18231,"The methods used to locate policyholders/subscribers are (1) contact the policyholder/subscriber via telephone to obtain a good address or (2) contact the agent if applicable to see if updated address information is available. If we are unable to locate policyholder/subscriber, the payment goes through the normal escheatment process and will be turned over to the State after 3 years.","The Company is complying with the applicable legal requirements regarding the escheatment of unclaimed property.","2013-05-29 08:35:11"
18234,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","2013-05-29 08:46:09"
18235,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new checks is issued within 45 days of receipt.   We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and correct address.  For members, we contact  the health plan finance team and they follow their escheatment process.","2013-05-29 08:46:10"
18240,,,"2013-05-29 08:59:14"
18241,,,"2013-05-29 08:59:15"
18244,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:10"
18245,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:11"
18246,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:48:12"
18247,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:07"
18248,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:08"
18249,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:09"
18250,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-29 09:49:10"
18262,,,"2013-05-29 10:27:07"
18263,,,"2013-05-29 10:27:10"
18264,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, the amount is moved to a liability account, generally after one full calendar year has elapsed from theissue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last known address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and the states' statutory requirements.  As an example, for payees with a New York address, we will publish the names and last known addresses of those payees whose uncashed checks are $50.00 or greater in April of the year that it is due for escheatment and then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-29 10:31:08"
18265,"EmblemHealth records were obtained from the data stored in EmblemHealth's data repositories.  The data collected is based on what groups, policyholders and subscribers have submitted to EmblemHealth.","When a check remains uncashed, the amount is moved to a liability account, generally after one full calendar year has elapsed from theissue year (for example all uncashed checks issued in 2012 will be moved to abandoned property in 2014 and all statutory requirements for each state of the payee's last known address is followed.  Letters are mailed to the last known address and names are published in newspapers depending on the dollar value and the states' statutory requirements.  As an example, for payees with a New York address, we will publish the names and last known addresses of those payees whose uncashed checks are $50.00 or greater in April of the year that it is due for escheatment and then send letters to those payees whose uncashed checks are greater than $20.00.","2013-05-29 10:31:10"
18266,,,"2013-05-29 10:32:08"
18267,,,"2013-05-29 10:32:10"
18268,,,"2013-05-29 10:32:12"
18269,,,"2013-05-29 10:32:14"
18270,,,"2013-05-29 10:32:16"
18271,,,"2013-05-29 10:32:18"
18272,,,"2013-05-29 10:32:20"
18273,,,"2013-05-29 10:32:22"
18274,,,"2013-05-29 10:32:34"
18275,,,"2013-05-29 10:32:35"
18331,,,"2013-05-29 10:43:14"
18332,,,"2013-05-29 10:43:16"
18390,,,"2013-05-29 11:02:10"
18391,,,"2013-05-29 11:02:12"
18392,,,"2013-05-29 11:02:15"
18393,,,"2013-05-29 11:02:19"
18394,,,"2013-05-29 11:02:22"
18395,,,"2013-05-29 11:02:27"
18396,,,"2013-05-29 11:02:31"
18397,,,"2013-05-29 11:02:34"
18398,,,"2013-05-29 11:02:35"
18399,,,"2013-05-29 11:02:36"
18400,,,"2013-05-29 11:02:36"
18401,,,"2013-05-29 11:02:38"
18402,,,"2013-05-29 11:02:39"
18403,,,"2013-05-29 11:02:40"
18404,,,"2013-05-29 11:02:41"
18405,,,"2013-05-29 11:02:42"
18406,,,"2013-05-29 11:02:43"
18407,,,"2013-05-29 11:02:44"
18408,,,"2013-05-29 11:02:45"
18409,,,"2013-05-29 11:02:46"
18410,,,"2013-05-29 11:02:47"
18411,,,"2013-05-29 11:02:47"
18412,,,"2013-05-29 11:02:48"
18413,,,"2013-05-29 11:02:49"
18414,,,"2013-05-29 11:02:50"
18415,,,"2013-05-29 11:02:51"
18416,,,"2013-05-29 11:02:52"
18417,,,"2013-05-29 11:02:53"
18418,,,"2013-05-29 11:02:54"
18419,,,"2013-05-29 11:02:55"
18420,,,"2013-05-29 11:02:58"
18421,,,"2013-05-29 11:03:01"
18422,,,"2013-05-29 11:03:06"
18423,,,"2013-05-29 11:03:10"
18424,,,"2013-05-29 11:03:15"
18425,,,"2013-05-29 11:03:19"
18426,,,"2013-05-29 11:03:21"
18427,,,"2013-05-29 11:03:22"
18428,,,"2013-05-29 11:03:23"
18429,,,"2013-05-29 11:03:25"
18430,,,"2013-05-29 11:03:29"
18431,,,"2013-05-29 11:03:33"
18432,,,"2013-05-29 11:03:35"
18433,,,"2013-05-29 11:03:37"
18434,,,"2013-05-29 11:03:41"
18435,,,"2013-05-29 11:03:45"
18436,,,"2013-05-29 11:03:49"
18437,,,"2013-05-29 11:03:52"
18438,,,"2013-05-29 11:03:56"
18439,,,"2013-05-29 11:04:00"
18440,,,"2013-05-29 11:04:04"
18441,,,"2013-05-29 11:04:07"
18442,,,"2013-05-29 11:04:11"
18446,"For undeliverable and returned checks, the account specialist is to verify in source systems that no updated address information is available. If no updated address information is available the account specialist contacts the account manager, broker, or group in an effort to locate the new address.","Once rebate checks are determined to be unclaimed the rebate checks will be escheated to the State of Tennessee after three years in accordance with the escheatment and due diligence provisions as defined by Tennessee Rule 1700-2-1-19.","2013-05-29 11:10:10"
18447,"For undeliverable and returned checks, the account specialist is to verify in source systems that no updated address information is available. If no updated address information is available the account specialist contacts the account manager, broker, or group in an effort to locate the new address.","Once rebate checks are determined to be unclaimed the rebate checks will be escheated to the State of Tennessee after three years in accordance with the escheatment and due diligence provisions as defined by Tennessee Rule 1700-2-1-19.","2013-05-29 11:10:11"
18491,,,"2013-05-29 11:29:07"
18492,,,"2013-05-29 11:29:08"
18550,,,"2013-05-29 11:52:08"
18551,,,"2013-05-29 11:52:10"
18563,,,"2013-05-29 12:05:08"
18564,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 12:05:10"
18565,,,"2013-05-29 12:07:08"
18566,,,"2013-05-29 12:07:09"
18567,,,"2013-05-29 12:07:10"
18627,,,"2013-05-29 12:19:40"
18628,,,"2013-05-29 12:19:41"
18631,,,"2013-05-29 12:21:12"
18632,,,"2013-05-29 12:21:13"
18633,,,"2013-05-29 12:21:14"
18634,,,"2013-05-29 12:21:15"
18635,,,"2013-05-29 12:21:17"
18636,,,"2013-05-29 12:21:18"
18637,,,"2013-05-29 12:21:19"
18638,,,"2013-05-29 12:21:20"
18639,,,"2013-05-29 12:21:21"
18640,,,"2013-05-29 12:21:23"
18641,,,"2013-05-29 12:21:25"
18642,,,"2013-05-29 12:21:29"
18643,,,"2013-05-29 12:21:32"
18644,,,"2013-05-29 12:21:34"
18645,,,"2013-05-29 12:21:39"
18646,,,"2013-05-29 12:21:41"
18647,,,"2013-05-29 12:21:43"
18648,,,"2013-05-29 12:21:46"
18649,,,"2013-05-29 12:21:47"
18650,,,"2013-05-29 12:21:49"
18651,,,"2013-05-29 12:21:50"
18652,,,"2013-05-29 12:21:52"
18653,,,"2013-05-29 12:21:52"
18654,,,"2013-05-29 12:21:54"
18655,,,"2013-05-29 12:21:55"
18656,,,"2013-05-29 12:21:57"
18657,,,"2013-05-29 12:22:02"
18658,,,"2013-05-29 12:22:04"
18659,,,"2013-05-29 12:22:05"
18660,,,"2013-05-29 12:22:06"
18661,,,"2013-05-29 12:22:08"
18662,,,"2013-05-29 12:22:09"
18663,,,"2013-05-29 12:22:13"
18664,,,"2013-05-29 12:22:15"
18665,,,"2013-05-29 12:22:18"
18666,,,"2013-05-29 12:22:21"
18667,,,"2013-05-29 12:22:23"
18668,,,"2013-05-29 12:22:26"
18669,,,"2013-05-29 12:22:30"
18670,,,"2013-05-29 12:22:34"
18671,,,"2013-05-29 12:23:25"
18672,,,"2013-05-29 12:23:27"
18677,,,"2013-05-29 12:31:08"
18678,,,"2013-05-29 12:31:10"
18681,,,"2013-05-29 12:35:10"
18682,,,"2013-05-29 12:35:13"
18683,,,"2013-05-29 12:35:17"
18684,,,"2013-05-29 12:35:29"
18685,,,"2013-05-29 12:35:32"
18686,,,"2013-05-29 12:35:34"
18687,,,"2013-05-29 12:35:37"
18688,,,"2013-05-29 12:35:40"
18689,,,"2013-05-29 12:35:42"
18690,,,"2013-05-29 12:35:44"
18691,,,"2013-05-29 12:35:46"
18692,,,"2013-05-29 12:35:48"
18693,,,"2013-05-29 12:35:50"
18694,,,"2013-05-29 12:35:52"
18695,,,"2013-05-29 12:35:54"
18696,,,"2013-05-29 12:35:55"
18697,,,"2013-05-29 12:35:58"
18698,,,"2013-05-29 12:36:00"
18699,,,"2013-05-29 12:36:02"
18700,,,"2013-05-29 12:36:04"
18701,,,"2013-05-29 12:36:05"
18702,,,"2013-05-29 12:36:06"
18703,,,"2013-05-29 12:36:07"
18704,,,"2013-05-29 12:36:08"
18705,,,"2013-05-29 12:36:09"
18706,,,"2013-05-29 12:36:10"
18707,,,"2013-05-29 12:36:11"
18708,,,"2013-05-29 12:36:12"
18709,,,"2013-05-29 12:36:13"
18710,,,"2013-05-29 12:36:13"
18711,,,"2013-05-29 12:36:14"
18712,,,"2013-05-29 12:36:15"
18713,,,"2013-05-29 12:36:16"
18714,,,"2013-05-29 12:36:17"
18715,,,"2013-05-29 12:36:18"
18716,,,"2013-05-29 12:36:19"
18717,,,"2013-05-29 12:36:21"
18718,,,"2013-05-29 12:36:22"
18719,,,"2013-05-29 12:36:23"
18720,,,"2013-05-29 12:36:24"
18721,,,"2013-05-29 12:36:25"
18722,,,"2013-05-29 12:36:27"
18723,,,"2013-05-29 12:36:27"
18724,,,"2013-05-29 12:36:29"
18725,,,"2013-05-29 12:36:31"
18726,,,"2013-05-29 12:36:32"
18727,,,"2013-05-29 12:36:33"
18728,,,"2013-05-29 12:36:34"
18729,,,"2013-05-29 12:36:36"
18730,,,"2013-05-29 12:36:37"
18731,,,"2013-05-29 12:36:38"
18732,,,"2013-05-29 12:36:39"
18733,,,"2013-05-29 12:36:40"
18734,,,"2013-05-29 12:36:41"
18735,,,"2013-05-29 12:36:42"
18755,,,"2013-05-29 12:54:10"
18756,,,"2013-05-29 12:54:14"
18757,,,"2013-05-29 12:56:10"
18758,,,"2013-05-29 12:56:12"
18761,,,"2013-05-29 12:59:09"
18762,,,"2013-05-29 12:59:10"
18763,,,"2013-05-29 12:59:11"
18764,,,"2013-05-29 12:59:12"
18765,,,"2013-05-29 12:59:13"
18766,,,"2013-05-29 12:59:14"
18767,,,"2013-05-29 12:59:15"
18768,,,"2013-05-29 12:59:15"
18769,,,"2013-05-29 12:59:16"
18770,,,"2013-05-29 12:59:17"
18771,,,"2013-05-29 12:59:18"
18772,,,"2013-05-29 12:59:19"
18773,,,"2013-05-29 12:59:20"
18774,,,"2013-05-29 12:59:21"
18775,,,"2013-05-29 12:59:21"
18776,,,"2013-05-29 12:59:22"
18777,,,"2013-05-29 12:59:23"
18778,,,"2013-05-29 12:59:24"
18779,,,"2013-05-29 12:59:25"
18780,,,"2013-05-29 12:59:26"
18781,,,"2013-05-29 12:59:27"
18782,,,"2013-05-29 12:59:27"
18783,,,"2013-05-29 12:59:28"
18784,,,"2013-05-29 12:59:29"
18785,,,"2013-05-29 12:59:30"
18786,,,"2013-05-29 12:59:31"
18787,,,"2013-05-29 12:59:32"
18788,,,"2013-05-29 12:59:33"
18789,,,"2013-05-29 12:59:34"
18790,,,"2013-05-29 12:59:35"
18791,,,"2013-05-29 12:59:36"
18792,,,"2013-05-29 12:59:37"
18793,,,"2013-05-29 12:59:38"
18794,,,"2013-05-29 12:59:39"
18795,,,"2013-05-29 12:59:40"
18796,,,"2013-05-29 12:59:41"
18797,,,"2013-05-29 12:59:42"
18798,,,"2013-05-29 12:59:42"
18799,,,"2013-05-29 12:59:43"
18800,,,"2013-05-29 12:59:44"
18801,,,"2013-05-29 12:59:45"
18802,,,"2013-05-29 12:59:46"
18803,,,"2013-05-29 12:59:47"
18804,,,"2013-05-29 12:59:47"
18805,,,"2013-05-29 12:59:48"
18806,,,"2013-05-29 12:59:49"
18807,,,"2013-05-29 12:59:50"
18808,,,"2013-05-29 12:59:51"
18809,,,"2013-05-29 12:59:52"
18810,,,"2013-05-29 12:59:53"
18811,,,"2013-05-29 12:59:54"
18812,,,"2013-05-29 12:59:55"
18813,,,"2013-05-29 12:59:56"
18814,,,"2013-05-29 12:59:57"
18815,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","Unclaimed rebate checks identified or reported as lost are voided and reissued to customers.","2013-05-29 13:03:08"
18816,"The Company is actively working to notify customers who were mailed rebate checks that have not been submitted for payment.","Unclaimed rebate checks identified or reported as lost are voided and reissued to customers.","2013-05-29 13:03:09"
18835,,,"2013-05-29 13:08:07"
18836,,,"2013-05-29 13:08:08"
18837,,,"2013-05-29 13:08:09"
18838,,,"2013-05-29 13:08:10"
18948,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-29 13:42:27"
18949,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-29 13:42:28"
18986,,,"2013-05-29 13:51:10"
18987,,,"2013-05-29 13:51:12"
18988,,,"2013-05-29 13:51:13"
18989,,,"2013-05-29 13:51:15"
18990,,,"2013-05-29 13:51:17"
18991,,,"2013-05-29 13:51:19"
18992,,,"2013-05-29 13:51:21"
18993,,,"2013-05-29 13:51:23"
18994,,,"2013-05-29 13:51:25"
18995,,,"2013-05-29 13:51:26"
18996,,,"2013-05-29 13:51:29"
18997,,,"2013-05-29 13:51:30"
18998,,,"2013-05-29 13:51:32"
18999,,,"2013-05-29 13:51:34"
19000,,,"2013-05-29 13:51:36"
19001,,,"2013-05-29 13:51:38"
19002,,,"2013-05-29 13:51:39"
19003,,,"2013-05-29 13:51:41"
19004,,,"2013-05-29 13:51:43"
19005,,,"2013-05-29 13:51:45"
19006,,,"2013-05-29 13:51:47"
19007,,,"2013-05-29 13:51:49"
19008,,,"2013-05-29 13:51:50"
19009,,,"2013-05-29 13:51:52"
19010,,,"2013-05-29 13:51:54"
19011,,,"2013-05-29 13:51:56"
19012,,,"2013-05-29 13:51:58"
19013,,,"2013-05-29 13:52:00"
19014,,,"2013-05-29 13:52:02"
19015,,,"2013-05-29 13:52:03"
19016,,,"2013-05-29 13:52:05"
19017,,,"2013-05-29 13:52:07"
19018,,,"2013-05-29 13:52:09"
19019,,,"2013-05-29 13:52:11"
19020,,,"2013-05-29 13:52:13"
19021,,,"2013-05-29 13:52:15"
19022,,,"2013-05-29 13:52:16"
19023,,,"2013-05-29 13:52:18"
19024,,,"2013-05-29 13:52:20"
19025,,,"2013-05-29 13:52:22"
19026,,,"2013-05-29 13:52:24"
19027,,,"2013-05-29 13:52:25"
19028,,,"2013-05-29 13:52:27"
19029,,,"2013-05-29 13:52:29"
19030,,,"2013-05-29 13:52:31"
19031,,,"2013-05-29 13:52:32"
19032,,,"2013-05-29 13:52:33"
19033,,,"2013-05-29 13:52:34"
19034,,,"2013-05-29 13:52:35"
19035,,,"2013-05-29 13:52:36"
19036,,,"2013-05-29 13:52:37"
19037,,,"2013-05-29 13:52:38"
19038,,,"2013-05-29 13:52:38"
19039,,,"2013-05-29 13:52:39"
19040,,,"2013-05-29 13:52:40"
19043,,,"2013-05-29 14:04:10"
19044,,,"2013-05-29 14:04:15"
19045,"Not applicable","Not applicable","2013-05-29 14:04:25"
19046,,,"2013-05-29 14:04:29"
19047,,,"2013-05-29 14:07:10"
19048,,,"2013-05-29 14:07:13"
19049,"None have been used as of the date of this filing.  We will likely use the same methodology as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:14"
19050,,,"2013-05-29 14:07:16"
19051,"None have been used as of the date of this filing.  We will likely use the same methodology as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:17"
19052,,,"2013-05-29 14:07:18"
19053,"None have been used as of the date of this filing.  We will likely use the same methodolgy as we use for all unclaimed property.","They are still listed as outstanding checks and have not been reissued.","2013-05-29 14:07:19"
19085,,,"2013-05-29 14:34:09"
19086,,,"2013-05-29 14:34:13"
19087,,,"2013-05-29 14:34:18"
19088,,,"2013-05-29 14:34:22"
19089,,,"2013-05-29 14:34:26"
19090,,,"2013-05-29 14:34:27"
19091,,,"2013-05-29 14:34:30"
19092,,,"2013-05-29 14:34:34"
19093,,,"2013-05-29 14:34:37"
19094,,,"2013-05-29 14:34:41"
19095,,,"2013-05-29 14:34:46"
19149,"N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 14:52:14"
19150,"N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","N/A - UPMC Health Benefits Inc, Medical Loss Ratio has meet regulatory minimum.","2013-05-29 14:52:15"
19151,"Not applicable-none paid","Not applicable-none paid","2013-05-29 14:55:09"
19152,"Not applicable-none paid","Not applicable-none paid","2013-05-29 14:55:15"
19185,,,"2013-05-29 15:14:08"
19186,,,"2013-05-29 15:14:11"
19215,,,"2013-05-29 15:29:08"
19216,,,"2013-05-29 15:29:09"
19230,,,"2013-05-29 15:42:10"
19231,,,"2013-05-29 15:42:14"
19232,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 15:44:08"
19233,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 15:44:09"
19236,"No rebates owed for prior years","No rebates owed for prior years","2013-05-29 15:51:10"
19237,,,"2013-05-29 15:51:11"
19252,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:05:11"
19253,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:05:13"
19254,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:06:09"
19255,"A written notice was mailed to the owner of the unclaimed rebate at the last known address.","For individual subscribers, we disbursed the unclaimed rebates according to the escheat laws of the particular state.  For groups that were out of business or that were unreachable, we disbursed the unclaimed rebates to the subscribers.","2013-05-29 16:06:11"
19256,,,"2013-05-29 16:06:16"
19257,,,"2013-05-29 16:06:17"
19258,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:09:08"
19259,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:09:10"
19300,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:07"
19301,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:09"
19302,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:10"
19303,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:39:11"
19304,,,"2013-05-29 16:39:16"
19305,,,"2013-05-29 16:39:17"
19306,,,"2013-05-29 16:39:18"
19309,,,"2013-05-29 16:46:08"
19310,,,"2013-05-29 16:46:09"
19311,,,"2013-05-29 16:46:10"
19316,,,"2013-05-29 16:49:07"
19317,,,"2013-05-29 16:49:08"
19326,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds.2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee.3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems.4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel.2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee.4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:53:11"
19327,"1. CareFirst follows an established Abandoned Property process for all returned checks, including MLR Rebate checks.  That process is compliant with Maryland, District of Columbia and Virginia rules for handling unclaimed funds. 2. CareFirst has an established process for identifying an alternate payee if a subscriber is deceased and any monies due that subscriber must be paid to the alternate payee. 3. CareFirst has an established process for address corrections. Employer groups and subscribers are advised to follow that process to ensure their most current address is available in the CareFirst systems. 4. CareFirst has an established process for handling inquiries regarding returned or outstanding checks, and for reissuing checks that are not received by the intended recipient.","1. The CareFirst Abandoned Property process is available as a reference for  CareFirst Sales and Service personnel. 2. If an employer group or subscriber rebate check was returned by the post office because a forwarding order was expired, but the new address was provided on a U.S. Postal Service forwarding label affixed to the envelope, the rebate was mailed to the new address. 3. If a subscriber rebate check was returned because the subscriber was deceased, the rebate was reissued to the person identified as the alternate payee. 4. If an MLR rebate check is issued to an employer group but returned and CareFirst determines that the employer group went out of business, the rebate is reissued to the subscribers within that employer group.","2013-05-29 16:53:13"
19328,,,"2013-05-29 16:53:16"
19329,,,"2013-05-29 16:53:19"
19330,,,"2013-05-29 16:53:29"
19331,,,"2013-05-29 16:53:32"
19332,,,"2013-05-29 16:53:36"
19333,,,"2013-05-29 16:53:39"
19334,,,"2013-05-29 16:53:48"
19335,,,"2013-05-29 16:53:49"
19336,,,"2013-05-29 16:53:53"
19337,,,"2013-05-29 16:53:54"
19338,,,"2013-05-29 16:53:55"
19339,,,"2013-05-29 16:53:56"
19340,,,"2013-05-29 16:54:01"
19341,,,"2013-05-29 16:54:05"
19342,,,"2013-05-29 16:54:10"
19343,,,"2013-05-29 16:54:15"
19344,,,"2013-05-29 16:54:18"
19345,,,"2013-05-29 16:54:22"
19346,,,"2013-05-29 16:54:26"
19347,"No prior year rebates","No prior year rebates","2013-05-29 16:54:41"
19348,"No prior year rebates","No prior year rebates","2013-05-29 16:54:45"
19349,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 16:57:12"
19350,,,"2013-05-29 16:57:14"
19351,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 16:57:16"
19352,,,"2013-05-29 16:57:18"
19353,,,"2013-05-29 16:57:20"
19354,,,"2013-05-29 16:57:26"
19355,,,"2013-05-29 16:57:27"
19420,"N/A","N/A","2013-05-29 17:27:08"
19421,"N/A","N/A","2013-05-29 17:27:09"
19422,"N/A","N/A","2013-05-29 17:27:10"
19423,"N/A","N/A","2013-05-29 17:27:13"
19424,"N/A","N/A","2013-05-29 17:27:14"
19425,,,"2013-05-29 17:29:08"
19426,,,"2013-05-29 17:29:09"
19427,,,"2013-05-29 17:29:10"
19428,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:11"
19429,"Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:16"
19430,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:29"
19431,"Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. exceeded the 2011 MLR standard and therefore not required to disburse rebates related to the 2011 MLR reporting year.","2013-05-29 17:34:34"
19477,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 17:47:07"
19478,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 17:47:08"
19479,,,"2013-05-29 17:51:11"
19480,,,"2013-05-29 17:51:14"
19617,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:09"
19618,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:12"
19619,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to etermine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged I Navigator and a new check is issued within 45 days of receipt  We basically look for a USPS forwarding address on the envelope. If no address, we look in IDX (claims billing system) for an updated address.  For groups, we contact the account manager and have them obtain a correct address.  For members, we contact the health plan finance team and they follow their escheatment process.",,"2013-05-29 18:02:13"
19620,,,"2013-05-29 18:10:09"
19621,,,"2013-05-29 18:10:10"
19622,,,"2013-05-29 18:10:12"
19623,,,"2013-05-29 18:10:14"
19624,,,"2013-05-29 18:10:16"
19625,,,"2013-05-29 18:10:18"
19626,,,"2013-05-29 18:10:19"
19627,,,"2013-05-29 18:10:22"
19628,,,"2013-05-29 18:10:24"
19629,,,"2013-05-29 18:10:25"
19630,,,"2013-05-29 18:10:27"
19633,,,"2013-05-29 18:22:11"
19634,,,"2013-05-29 18:22:15"
19641,,,"2013-05-29 18:27:07"
19642,,,"2013-05-29 18:27:08"
19643,,,"2013-05-29 18:27:09"
19644,,,"2013-05-29 18:27:10"
19645,,,"2013-05-29 18:27:11"
19646,,,"2013-05-29 18:27:12"
19647,,,"2013-05-29 18:27:13"
19648,,,"2013-05-29 18:27:14"
19649,,,"2013-05-29 18:27:15"
19664,,,"2013-05-29 19:34:11"
19665,,,"2013-05-29 19:34:14"
19675,"The company makes a good faith effort to locate and deliver rebates to participants.  If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.",,"2013-05-29 19:58:07"
19676,"The company makes a good faith effort to locate and deliver rebates to participants.  If a rebate check remains outstanding 180 days after issuance, search letters are sent out in an effort to confirm the address and re-issue the check.","If efforts to locate participants are successful, new checks are issued.  If efforts to locate participants are unsuccessful, the rebate funds continue to be treated as unclaimed property under all applicable state laws.","2013-05-29 19:58:08"
19679,,,"2013-05-29 20:03:08"
19680,,,"2013-05-29 20:03:09"
19683,"N/A","N/A","2013-05-29 20:06:11"
19684,"N/A","N/A","2013-05-29 20:06:12"
19835,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:07"
19836,,,"2013-05-29 21:49:08"
19837,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:09"
19838,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:10"
19839,,,"2013-05-29 21:49:11"
19840,,,"2013-05-29 21:49:12"
19841,,,"2013-05-29 21:49:12"
19842,"We track unclaimed rebates by active direct groups, and maintain records of policyholders/subscribers for unclaimed rebates.","Attempts are made to re-issue unclaimed rebates/rebate checks where applicable.  All remaining unclaimed rebates are escheated to the state through the company's usual unclaimed property procedures.","2013-05-29 21:49:13"
19855,,,"2013-05-29 22:32:12"
19856,,,"2013-05-29 22:32:17"
19857,,,"2013-05-29 22:32:22"
19858,,,"2013-05-29 22:32:26"
19859,,,"2013-05-29 22:32:30"
19860,,,"2013-05-29 22:32:31"
19861,,,"2013-05-29 22:32:32"
19862,,,"2013-05-29 22:32:33"
19863,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:34"
19864,,,"2013-05-29 22:32:35"
19865,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:36"
19866,,,"2013-05-29 22:32:37"
19867,,,"2013-05-29 22:32:38"
19868,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:32:39"
19869,,,"2013-05-29 22:32:40"
19870,,,"2013-05-29 22:32:41"
19871,,,"2013-05-29 22:32:42"
19872,,,"2013-05-29 22:32:43"
19873,,,"2013-05-29 22:32:44"
19874,,,"2013-05-29 22:32:45"
19875,,,"2013-05-29 22:32:46"
19876,,,"2013-05-29 22:32:47"
19877,,,"2013-05-29 22:32:49"
19878,,,"2013-05-29 22:32:50"
19879,,,"2013-05-29 22:32:51"
19880,,,"2013-05-29 22:32:52"
19881,,,"2013-05-29 22:32:53"
19882,,,"2013-05-29 22:32:54"
19883,,,"2013-05-29 22:32:55"
19884,,,"2013-05-29 22:32:57"
19885,,,"2013-05-29 22:32:58"
19886,,,"2013-05-29 22:32:59"
19887,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:33:00"
19888,,,"2013-05-29 22:33:01"
19889,,,"2013-05-29 22:33:02"
19890,,,"2013-05-29 22:33:03"
19891,,,"2013-05-29 22:33:05"
19892,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-29 22:33:06"
19893,,,"2013-05-29 22:33:08"
19894,,,"2013-05-29 22:33:09"
19895,,,"2013-05-29 22:33:10"
19896,,,"2013-05-29 22:33:11"
19897,,,"2013-05-29 22:33:12"
19913,"Rebate check was initially mailed to a group plan but we were informed that the company closed. Following the final rule, we distributed the entire rebate for the group directly to the subscribers of the group health plan by dividing the entire rebate in equal amounts to all subscribers of the group entitled to a rebate. One of those redistributed checks were returned by the post office because recipient moved and did  not leave a forwarding address. Phone calls were also attempted but subscriber can not be located.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:07"
19914,"Rebate check was initially mailed to a group plan but we were informed that the company closed. Following the final rule, we distributed the entire rebate for the group directly to the subscribers of the group health plan by dividing the entire rebate in equal amounts to all subscribers of the group entitled to a rebate. One of those redistributed checks were returned by the post office because recipient moved and did  not leave a forwarding address. Phone calls were also attempted but subscriber can not be located.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:08"
19915,"In the CNMI, the company ran print and radio ads to announce availability of MLR rebate checks for pick-up at Saipan office. Checks and notices that were not claimed personally were mailed to the subscribers. One of those mailings was returned because recipient moved off-island and did not leave a forwarding address.","Unclaimed MLR rebates remain as payable accounts.","2013-05-30 00:58:09"
20001,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:12"
20002,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:15"
20003,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:19"
20004,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:23"
20005,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:27"
20006,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:29"
20007,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:33"
20008,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:38"
20009,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:41"
20010,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:45"
20011,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:49"
20012,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:50"
20013,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:55"
20014,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:30:59"
20015,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:03"
20016,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:08"
20017,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:12"
20018,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:17"
20019,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:22"
20020,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:26"
20021,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:31"
20022,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:36"
20023,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:41"
20024,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:46"
20025,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:50"
20026,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:31:55"
20027,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:00"
20028,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:05"
20029,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:10"
20030,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:14"
20031,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:19"
20032,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:24"
20033,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:31"
20034,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:37"
20035,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:40"
20036,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:41"
20037,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:42"
20038,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:43"
20039,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:44"
20040,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:45"
20041,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:46"
20042,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:47"
20043,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:48"
20044,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:49"
20045,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:50"
20046,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:51"
20047,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:52"
20048,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:53"
20049,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:54"
20050,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:55"
20051,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:56"
20052,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:56"
20053,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:58"
20054,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:58"
20055,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:32:59"
20056,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:33:00"
20057,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 08:33:01"
20082,,,"2013-05-30 10:04:30"
20083,,,"2013-05-30 10:04:33"
20084,,,"2013-05-30 10:04:34"
20085,,,"2013-05-30 10:04:38"
20086,,,"2013-05-30 10:04:42"
20087,,,"2013-05-30 10:04:45"
20088,,,"2013-05-30 10:04:58"
20089,,,"2013-05-30 10:04:59"
20090,,,"2013-05-30 10:05:03"
20093,,,"2013-05-30 10:06:10"
20094,,,"2013-05-30 10:06:14"
20095,"n/a","n/a","2013-05-30 10:11:08"
20096,"n/a","n/a","2013-05-30 10:11:09"
20125,,,"2013-05-30 10:14:03"
20126,,,"2013-05-30 10:14:07"
20127,"n/a","n/a","2013-05-30 10:25:11"
20128,"n/a","n/a","2013-05-30 10:25:13"
20178,"MAPFRE Life account executive contacted the broker of the policyholder or the policyholder via telephone.","N/A","2013-05-30 10:49:07"
20179,"N/A","N/A","2013-05-30 10:49:08"
20180,"MAPFRE Life account executive contacted the broker of the policyholder or the policyholder via telephone.","N/A","2013-05-30 10:49:09"
20227,,,"2013-05-30 11:02:10"
20228,,,"2013-05-30 11:02:12"
20234,,,"2013-05-30 11:06:08"
20235,,,"2013-05-30 11:06:10"
20250,,,"2013-05-30 11:15:18"
20251,,,"2013-05-30 11:15:19"
20252,,,"2013-05-30 11:18:11"
20253,,,"2013-05-30 11:18:13"
20276,,,"2013-05-30 11:37:12"
20277,,,"2013-05-30 11:37:14"
20283,"n/a","n/a","2013-05-30 11:37:29"
20284,"n/a","n/a","2013-05-30 11:37:31"
20285,"n/a","n/a","2013-05-30 11:37:32"
20286,"n/a","n/a","2013-05-30 11:37:34"
20287,"n/a","n/a","2013-05-30 11:37:36"
20288,"n/a","n/a","2013-05-30 11:37:38"
20289,,,"2013-05-30 11:40:11"
20290,,,"2013-05-30 11:40:13"
20297,,,"2013-05-30 12:05:11"
20298,,,"2013-05-30 12:05:12"
20302,,,"2013-05-30 12:11:16"
20303,,,"2013-05-30 12:11:21"
20304,,,"2013-05-30 12:11:26"
20308,"In year one (i.e. 2011 rebates issued in 2012), the use of returned & forwarded mail as identified by USPS as the primary vehicle for locating new addresses.  In the instances where rebates were mailed to groups and later returned with no new address, rebate checks will be re-issued to the employees for the proporational share during 2013.  In addition, FCHP continues to stop/reissue rebate checks for any validated customer or group inquiry.  Any outstanding checks older than two years will be escheated by our vendor.","All prior years MLR rebates were issued via check.  FCHP will escheat all unclaimed rebates after two years.","2013-05-30 12:13:13"
20309,"In year one (i.e. 2011 rebates issued in 2012), the use of returned & forwarded mail as identified by USPS as the primary vehicle for locating new addresses.  In the instances where rebates were mailed to groups and later returned with no new address, rebate checks will be re-issued to the employees for the proporational share during 2013.  In addition, FCHP continues to stop/reissue rebate checks for any validated customer or group inquiry.  Any outstanding checks older than two years will be escheated by our vendor.","All prior years MLR rebates were issued via check.  FCHP will escheat all unclaimed rebates after two years.","2013-05-30 12:13:16"
20315,,,"2013-05-30 12:20:19"
20316,,,"2013-05-30 12:20:21"
20318,,,"2013-05-30 12:23:07"
20319,,,"2013-05-30 12:23:08"
20320,,,"2013-05-30 12:23:09"
20325,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","2013-05-30 12:33:11"
20326,,,"2013-05-30 12:33:16"
20327,,,"2013-05-30 12:33:20"
20328,"When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","When a rebate check is returned to the company, it is logged into our Navigator system and research is done to determine the reason it was returned.  Once the reason that the check was returned has been determined, it is logged in Navigator and a new check is issued within 45 days of the receipt.  We basically look for a USPS forwarding address on the envelope.  If no address, we look in IDX for an updated address.  For groups, we then contact the account manager and have them obtain and the correct address.  For members, we contact the health plan finance team and they follow their escheatment process","2013-05-30 12:33:25"
20329,,,"2013-05-30 12:33:30"
20335,,,"2013-05-30 12:42:10"
20336,,,"2013-05-30 12:42:14"
20337,,,"2013-05-30 12:46:08"
20338,,,"2013-05-30 12:46:09"
20390,"N/A- none unclaimed.","N/A- none unclaimed.","2013-05-30 13:21:25"
20391,"N/A- none unclaimed.","N/A- none unclaimed.","2013-05-30 13:21:27"
20396,"Attempted to mail to last known address. If returned by  mail, tried to contact at last known phone number.","Mailed checks out to last known address.","2013-05-30 13:38:07"
20397,"Attempted to mail to last known address. If returned by  mail, tried to contact at last known phone number.","Mailed checks out to last known address.","2013-05-30 13:38:08"
20418,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-30 13:51:12"
20419,,,"2013-05-30 13:51:16"
20420,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-30 13:51:18"
20425,,,"2013-05-30 13:55:12"
20426,,,"2013-05-30 13:55:15"
20427,,,"2013-05-30 13:55:18"
20428,,,"2013-05-30 13:55:19"
20537,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:57"
20538,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:58"
20539,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:06:59"
20540,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:00"
20541,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:00"
20542,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:01"
20543,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:02"
20544,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:03"
20545,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:04"
20546,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:04"
20547,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:05"
20548,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:07"
20549,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:08"
20550,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:09"
20551,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:11"
20552,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:12"
20553,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:12"
20554,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:13"
20555,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:14"
20556,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:15"
20557,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:16"
20558,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:17"
20559,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:17"
20560,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:18"
20561,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:20"
20562,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:21"
20563,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:22"
20564,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:23"
20565,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:23"
20566,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:24"
20567,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:25"
20568,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:26"
20569,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:27"
20570,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:28"
20571,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:29"
20572,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:30"
20573,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:31"
20574,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:32"
20575,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:33"
20576,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:34"
20577,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:34"
20578,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:36"
20579,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:36"
20580,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:37"
20581,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:38"
20582,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:39"
20583,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:40"
20584,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:41"
20585,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:42"
20586,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:44"
20587,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:46"
20588,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:47"
20589,"All methods prescribed by State unclaimed property laws have been observed, and in addition: Established tracking system to identify outstanding checks and those returned undeliverable. Attempted telephone contact to numbers on record to verify and/or update mailing address.  Searched public records to confirm continued existence of terminated group polcyholders. In cases of mergers and acquisitions, contacted surviving company to determine whether successor in interest existed. Due Diligence letters to be sent to address on record for checks still outstanding June 1 of subsequent year.","Where clients have been confirmed to have relocated, checks have been reissued to the new address. For clients identified as defunct with no successor in interest, rebate was divided evenly and paid directly to the individual enrollees. Other clients will be disbursed to the applicable State in accordance with procedures prescribed by that State.  No State procedures provide for disbursing unclaimed property from 2011 as of June 1, 2012.","2013-05-30 14:07:48"
20590,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:49"
20591,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:51"
20592,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:53"
20593,"No rebates have been paid or unclaimed for any prior year.","No rebates have been paid or unclaimed for any prior year.","2013-05-30 14:07:55"
20626,,,"2013-05-30 14:15:10"
20627,"Rebates were not required for 2011 nor 2012.",,"2013-05-30 14:15:15"
20628,"Rebates were not required in 2011 nor 2012.",,"2013-05-30 14:15:18"
20635,,,"2013-05-30 14:20:10"
20636,"N/A","N/A","2013-05-30 14:20:12"
20637,"N/A","N/A","2013-05-30 14:20:14"
20638,,,"2013-05-30 14:26:08"
20639,,,"2013-05-30 14:26:09"
20640,,,"2013-05-30 14:26:10"
20641,,,"2013-05-30 14:29:11"
20642,,,"2013-05-30 14:29:12"
20643,,,"2013-05-30 14:35:12"
20644,,,"2013-05-30 14:35:16"
20670,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-05-30 14:49:08"
20671,,,"2013-05-30 14:49:09"
20695,,,"2013-05-30 15:03:16"
20696,,,"2013-05-30 15:03:18"
20697,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-30 15:05:17"
20698,"The company reviews all checks outstanding annually for any address updates for the policyholder/subscriber to try to redirect any unclaimed checks that were sent to the incorrect addresses.  In addition, the company reviews all checks returned because of incorrect addresses on an ongoing basis to try to find updated contact information and make sure the check gets to the appropriate recipient.  Additionally, the California escheatment process adds an additional layer of notication to the policyholder/subscriber prior to turning the outstanding funds over to the state.","All unclaimed checks are escheated to the state of California per the laws in force in the state.","2013-05-30 15:05:24"
20699,,,"2013-05-30 15:07:10"
20700,,,"2013-05-30 15:07:12"
20889,,,"2013-05-30 15:35:08"
20890,,,"2013-05-30 15:35:09"
20910,"Subscribers were located via internal membership records.  If a rebate check was returned without a forwarding address, membership records were then checked again for a subsequent update and a rebate was reissued to the subscriber’s most current address on file.  If no better address was available the check was voided and considered to be unclaimed.  Unclaimed rebates checks will follow the process outlines in line 4.h below.","Once a rebate check is outstanding for one year it is voided and considered an unclaimed check.  After three years the check goes through the Company’s unclaimed funds filing process.  Letters informing the subscriber of the unclaimed check are sent to the last known address for each check over $49.99.  Letters returned with the proper documentation are reissued to the subscriber.  Any checks not reissued will be turned over to the state by the filing deadline, which is June 30.","2013-05-30 15:48:08"
20911,"n/a","n/a","2013-05-30 15:48:09"
20912,"Subscribers were located via internal membership records.  If a rebate check was returned without a forwarding address, membership records were then checked again for a subsequent update and a rebate was reissued to the subscriber’s most current address on file.  If no better address was available the check was voided and considered to be unclaimed.  Unclaimed rebates checks will follow the process outlines in line 4.h below.","Once a rebate check is outstanding for one year it is voided and considered an unclaimed check.  After three years the check goes through the Company’s unclaimed funds filing process.  Letters informing the subscriber of the unclaimed check are sent to the last known address for each check over $49.99.  Letters returned with the proper documentation are reissued to the subscriber.  Any checks not reissued will be turned over to the state by the filing deadline, which is June 30.","2013-05-30 15:48:10"
20913,"n/a","n/a","2013-05-30 15:48:12"
20914,,,"2013-05-30 15:51:08"
20915,,,"2013-05-30 15:51:10"
20916,,,"2013-05-30 15:51:12"
20973,"no rebate required","no rebate required","2013-05-30 16:04:10"
20974,"no rebate required","no rebate required","2013-05-30 16:04:13"
20975,"No rebates required","No rebates required","2013-05-30 16:04:17"
20978,,,"2013-05-30 16:07:08"
20979,,,"2013-05-30 16:07:09"
20980,,,"2013-05-30 16:07:10"
21005,,,"2013-05-30 16:21:54"
21006,,,"2013-05-30 16:21:56"
21007,,,"2013-05-30 16:21:59"
21008,,,"2013-05-30 16:22:01"
21009,,,"2013-05-30 16:22:03"
21010,,,"2013-05-30 16:22:06"
21011,,,"2013-05-30 16:22:08"
21012,,,"2013-05-30 16:22:11"
21013,,,"2013-05-30 16:22:13"
21014,,,"2013-05-30 16:22:15"
21015,,,"2013-05-30 16:22:17"
21016,,,"2013-05-30 16:22:19"
21017,,,"2013-05-30 16:22:22"
21018,,,"2013-05-30 16:22:24"
21019,,,"2013-05-30 16:22:28"
21093,,,"2013-05-30 16:35:09"
21094,,,"2013-05-30 16:35:11"
21095,,,"2013-05-30 16:35:13"
21096,,,"2013-05-30 16:35:15"
21097,,,"2013-05-30 16:35:17"
21098,,,"2013-05-30 16:35:18"
21099,,,"2013-05-30 16:35:20"
21100,,,"2013-05-30 16:35:21"
21101,,,"2013-05-30 16:35:22"
21102,,,"2013-05-30 16:35:24"
21103,,,"2013-05-30 16:35:25"
21104,,,"2013-05-30 16:35:26"
21105,,,"2013-05-30 16:35:27"
21106,,,"2013-05-30 16:35:28"
21107,,,"2013-05-30 16:35:29"
21108,,,"2013-05-30 16:35:30"
21109,,,"2013-05-30 16:35:31"
21110,,,"2013-05-30 16:35:32"
21111,,,"2013-05-30 16:35:33"
21112,,,"2013-05-30 16:35:34"
21113,,,"2013-05-30 16:35:35"
21114,,,"2013-05-30 16:35:37"
21115,,,"2013-05-30 16:35:38"
21116,,,"2013-05-30 16:35:39"
21117,,,"2013-05-30 16:35:41"
21118,,,"2013-05-30 16:35:42"
21119,,,"2013-05-30 16:35:43"
21120,,,"2013-05-30 16:35:45"
21121,,,"2013-05-30 16:35:46"
21122,,,"2013-05-30 16:35:47"
21123,,,"2013-05-30 16:35:47"
21124,,,"2013-05-30 16:35:48"
21125,,,"2013-05-30 16:35:49"
21126,,,"2013-05-30 16:35:51"
21127,,,"2013-05-30 16:35:52"
21142,,,"2013-05-30 16:54:13"
21143,,,"2013-05-30 16:54:15"
21144,,,"2013-05-30 16:56:08"
21145,,,"2013-05-30 16:56:10"
21146,,,"2013-05-30 16:57:09"
21147,,,"2013-05-30 16:57:12"
21148,,,"2013-05-30 16:59:08"
21149,,,"2013-05-30 16:59:09"
21150,,,"2013-05-30 17:02:12"
21151,,,"2013-05-30 17:02:14"
21152,,,"2013-05-30 17:02:16"
21153,,,"2013-05-30 17:02:18"
21160,,,"2013-05-30 17:11:29"
21161,,,"2013-05-30 17:11:31"
21162,,,"2013-05-30 17:11:35"
21163,,,"2013-05-30 17:13:09"
21164,,,"2013-05-30 17:13:12"
21165,,,"2013-05-30 17:13:16"
21166,,,"2013-05-30 17:13:18"
21167,,,"2013-05-30 17:13:22"
21168,,,"2013-05-30 17:13:25"
21169,,,"2013-05-30 17:13:28"
21170,,,"2013-05-30 17:13:31"
21171,,,"2013-05-30 17:13:33"
21172,,,"2013-05-30 17:13:36"
21173,,,"2013-05-30 17:13:39"
21174,,,"2013-05-30 17:13:42"
21175,,,"2013-05-30 17:13:45"
21176,,,"2013-05-30 17:13:48"
21177,,,"2013-05-30 17:13:51"
21178,,,"2013-05-30 17:13:54"
21179,,,"2013-05-30 17:13:57"
21180,,,"2013-05-30 17:14:00"
21181,,,"2013-05-30 17:14:06"
21182,,,"2013-05-30 17:14:10"
21183,,,"2013-05-30 17:14:13"
21184,,,"2013-05-30 17:14:15"
21185,,,"2013-05-30 17:14:18"
21186,,,"2013-05-30 17:14:21"
21187,,,"2013-05-30 17:14:25"
21188,,,"2013-05-30 17:14:28"
21189,,,"2013-05-30 17:14:32"
21190,,,"2013-05-30 17:14:34"
21191,,,"2013-05-30 17:14:37"
21192,,,"2013-05-30 17:14:40"
21193,,,"2013-05-30 17:14:43"
21194,,,"2013-05-30 17:14:46"
21195,,,"2013-05-30 17:14:49"
21196,,,"2013-05-30 17:14:52"
21197,,,"2013-05-30 17:14:55"
21198,,,"2013-05-30 17:14:58"
21199,,,"2013-05-30 17:15:01"
21200,,,"2013-05-30 17:15:04"
21201,,,"2013-05-30 17:15:06"
21202,,,"2013-05-30 17:15:09"
21203,,,"2013-05-30 17:15:12"
21204,,,"2013-05-30 17:15:15"
21205,,,"2013-05-30 17:15:18"
21206,,,"2013-05-30 17:15:20"
21207,,,"2013-05-30 17:15:25"
21208,,,"2013-05-30 17:15:30"
21209,,,"2013-05-30 17:15:35"
21210,,,"2013-05-30 17:15:38"
21211,,,"2013-05-30 17:15:41"
21212,,,"2013-05-30 17:15:43"
21213,,,"2013-05-30 17:15:45"
21214,,,"2013-05-30 17:15:48"
21215,,,"2013-05-30 17:15:51"
21216,,,"2013-05-30 17:15:53"
21217,,,"2013-05-30 17:15:55"
21218,,,"2013-05-30 17:15:57"
21263,,,"2013-05-30 17:20:05"
21264,,,"2013-05-30 17:20:07"
21288,"Not Applicable","Not Applicable","2013-05-30 17:24:09"
21289,"Not Applicable","Not Applicable","2013-05-30 17:24:11"
21290,"Not Applicable","Not Applicable","2013-05-30 17:24:13"
21291,"Not Applicable","Not Applicable","2013-05-30 17:24:16"
21319,"None.","None.","2013-05-30 17:34:14"
21320,"None.","None.","2013-05-30 17:34:22"
21321,"None.","None.","2013-05-30 17:34:28"
21329,"N/A - no rebates were owed","N/A - no rebates were owed","2013-05-30 17:38:12"
21330,"N/A - no rebates were owed","N/A - no rebates were owed","2013-05-30 17:38:13"
21335,"n/a","n/a","2013-05-30 17:46:17"
21336,"n/a","n/a","2013-05-30 17:46:19"
21341,,,"2013-05-30 17:51:12"
21342,,,"2013-05-30 17:51:16"
21343,,,"2013-05-30 17:51:18"
21344,,,"2013-05-30 17:51:22"
21345,,,"2013-05-30 17:51:25"
21346,,,"2013-05-30 17:51:27"
21347,,,"2013-05-30 17:51:30"
21348,,,"2013-05-30 17:51:33"
21349,,,"2013-05-30 17:51:36"
21350,,,"2013-05-30 17:51:39"
21376,"Not applicable","Not applicable","2013-05-30 17:55:07"
21377,"Not applicable","Not applicable","2013-05-30 17:55:12"
21378,,,"2013-05-30 17:55:16"
21379,,,"2013-05-30 17:55:19"
21380,,,"2013-05-30 17:55:24"
21381,,,"2013-05-30 17:55:26"
21382,,,"2013-05-30 17:55:29"
21383,,,"2013-05-30 17:55:35"
21384,,,"2013-05-30 17:55:41"
21385,,,"2013-05-30 17:55:45"
21386,,,"2013-05-30 17:55:48"
21387,,,"2013-05-30 17:55:53"
21388,,,"2013-05-30 17:56:01"
21389,,,"2013-05-30 17:56:04"
21395,,,"2013-05-30 17:59:15"
21396,,,"2013-05-30 17:59:16"
21397,,,"2013-05-30 18:01:11"
21398,,,"2013-05-30 18:01:17"
21407,"N/A","N/A","2013-05-30 18:04:09"
21408,"N/A","N/A","2013-05-30 18:04:12"
21417,,,"2013-05-30 18:05:20"
21418,,,"2013-05-30 18:05:25"
21419,,,"2013-05-30 18:05:30"
21420,,,"2013-05-30 18:05:35"
21421,"Our standard process is to contact the member by email or phone to get updated address information.  If that is not successful, we will contact the broker on the case and inquire about updated address information.  We also utilize an address software package to update addresses","We follow Arizona Department of Revenue guidelines for escheat compliance.","2013-05-30 18:05:40"
21422,,,"2013-05-30 18:05:43"
21423,,,"2013-05-30 18:05:47"
21424,,,"2013-05-30 18:05:51"
21425,,,"2013-05-30 18:05:53"
21426,,,"2013-05-30 18:05:56"
21427,,,"2013-05-30 18:05:58"
21428,,,"2013-05-30 18:06:02"
21429,,,"2013-05-30 18:06:06"
21430,,,"2013-05-30 18:06:08"
21431,,,"2013-05-30 18:06:11"
21432,,,"2013-05-30 18:06:13"
21433,,,"2013-05-30 18:06:14"
21434,,,"2013-05-30 18:06:15"
21435,,,"2013-05-30 18:06:16"
21436,,,"2013-05-30 18:06:17"
21437,,,"2013-05-30 18:06:18"
21438,,,"2013-05-30 18:06:19"
21439,,,"2013-05-30 18:06:20"
21440,,,"2013-05-30 18:06:21"
21441,"Our standard process is to contact the member by email or phone to get updated address information.  If that is not successful, we will contact the broker on the case and inquire about updated address information.  We also utilize an address software package to update addresses","We follow Arizona Department of Revenue guidelines for escheat compliance.","2013-05-30 18:06:22"
21444,"No rebates due in current or prior year.","No rebates due in current or prior year.","2013-05-30 18:17:08"
21445,"No rebates due in current or prior year.","No rebates due in current or prior year.","2013-05-30 18:17:10"
21458,,,"2013-05-30 18:29:11"
21459,,,"2013-05-30 18:29:12"
21460,,,"2013-05-30 18:29:14"
21469,,,"2013-05-30 18:37:08"
21470,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance","2013-05-30 18:37:09"
21471,,,"2013-05-30 18:37:10"
21472,,,"2013-05-30 18:37:13"
21473,,,"2013-05-30 18:37:14"
21474,,,"2013-05-30 18:37:15"
21475,,,"2013-05-30 18:37:16"
21476,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance","2013-05-30 18:37:17"
21477,,,"2013-05-30 18:37:18"
21478,,,"2013-05-30 18:37:19"
21479,,,"2013-05-30 18:37:20"
21480,,,"2013-05-30 18:37:21"
21481,,,"2013-05-30 18:37:21"
21482,,,"2013-05-30 18:37:22"
21483,,,"2013-05-30 18:37:23"
21484,,,"2013-05-30 18:37:24"
21485,,,"2013-05-30 18:37:25"
21486,,,"2013-05-30 18:37:26"
21487,,,"2013-05-30 18:37:28"
21488,,,"2013-05-30 18:37:28"
21489,,,"2013-05-30 18:37:29"
21490,,,"2013-05-30 18:37:30"
21491,,,"2013-05-30 18:37:31"
21492,,,"2013-05-30 18:37:32"
21493,,,"2013-05-30 18:37:33"
21494,,,"2013-05-30 18:37:34"
21495,,,"2013-05-30 18:37:35"
21496,,,"2013-05-30 18:37:36"
21499,,,"2013-05-30 18:39:08"
21500,,,"2013-05-30 18:39:09"
21501,,,"2013-05-30 18:39:10"
21502,,,"2013-05-30 18:39:11"
21503,,,"2013-05-30 18:39:12"
21504,,,"2013-05-30 18:39:12"
21505,,,"2013-05-30 18:39:13"
21506,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance on individual business.   Oustanding uncashed checks on small gorup business will be reporte to State of Michigan on July 1st.","2013-05-30 18:39:14"
21507,,,"2013-05-30 18:39:15"
21508,,,"2013-05-30 18:39:16"
21509,,,"2013-05-30 18:39:17"
21510,,,"2013-05-30 18:39:18"
21511,,,"2013-05-30 18:39:19"
21512,"The standard process is to contact the policyholder by email or phone to get updated address information.  If that is not succesful the policyholder's broker is contacted on the case and inquired for updtaed adress information.  Adress software packages are also utilized to update addresses.","Arizona Departmetn of Revenue guidelines are followed for escheat compliance on individual business.   Oustanding uncashed checks on small gorup business will be reporte to State of Michigan on July 1st.","2013-05-30 18:39:20"
21513,,,"2013-05-30 18:39:22"
21514,,,"2013-05-30 18:39:23"
21515,,,"2013-05-30 18:39:23"
21516,,,"2013-05-30 18:39:24"
21517,,,"2013-05-30 18:39:25"
21518,,,"2013-05-30 18:39:26"
21519,,,"2013-05-30 18:39:27"
21520,,,"2013-05-30 18:39:28"
21521,,,"2013-05-30 18:39:29"
21522,,,"2013-05-30 18:39:30"
21523,,,"2013-05-30 18:39:31"
21524,,,"2013-05-30 18:39:31"
21525,,,"2013-05-30 18:39:32"
21526,,,"2013-05-30 18:39:33"
21527,,,"2013-05-30 18:39:35"
21528,,,"2013-05-30 18:39:36"
21529,,,"2013-05-30 18:39:37"
21530,,,"2013-05-30 18:39:38"
21531,,,"2013-05-30 18:39:38"
21532,,,"2013-05-30 18:39:40"
21533,,,"2013-05-30 18:41:08"
21534,,,"2013-05-30 18:41:09"
21535,,,"2013-05-30 18:41:10"
21536,,,"2013-05-30 18:41:11"
21537,,,"2013-05-30 18:41:12"
21538,,,"2013-05-30 18:41:13"
21539,,,"2013-05-30 18:41:14"
21540,,,"2013-05-30 18:41:15"
21541,,,"2013-05-30 18:41:16"
21542,,,"2013-05-30 18:41:19"
21543,,,"2013-05-30 18:41:24"
21544,,,"2013-05-30 18:41:28"
21545,,,"2013-05-30 18:41:31"
21546,,,"2013-05-30 18:41:33"
21547,,,"2013-05-30 18:41:35"
21548,,,"2013-05-30 18:41:36"
21549,,,"2013-05-30 18:41:39"
21550,,,"2013-05-30 18:41:42"
21551,,,"2013-05-30 18:41:46"
21552,,,"2013-05-30 18:41:51"
21553,,,"2013-05-30 18:41:55"
21554,,,"2013-05-30 18:41:59"
21555,,,"2013-05-30 18:42:00"
21556,,,"2013-05-30 18:42:02"
21557,,,"2013-05-30 18:42:05"
21558,,,"2013-05-30 18:42:09"
21559,,,"2013-05-30 18:42:12"
21560,,,"2013-05-30 18:42:15"
21561,,,"2013-05-30 18:42:18"
21562,,,"2013-05-30 18:42:22"
21563,,,"2013-05-30 18:42:27"
21564,,,"2013-05-30 18:42:28"
21570,"Not applicable.  No rebates due.","Not applicable.  No rebates due.","2013-05-30 18:44:28"
21571,"Not applicable.  No rebates due.","Not applicable.  No rebates due.","2013-05-30 18:44:33"
21572,,,"2013-05-30 18:45:11"
21573,,,"2013-05-30 18:45:16"
21623,"No rebates paid in prior year.","No rebates paid in prior year.","2013-05-30 18:52:10"
21624,"No rebates paid in prior year.","No rebates paid in prior year.","2013-05-30 18:52:14"
21625,,,"2013-05-30 18:54:09"
21626,"0","0","2013-05-30 18:54:13"
21627,"0","0","2013-05-30 18:54:17"
21628,"0","0","2013-05-30 18:54:22"
21629,,,"2013-05-30 18:54:26"
21630,,,"2013-05-30 18:54:31"
21631,,,"2013-05-30 18:54:36"
21632,,,"2013-05-30 18:54:39"
21633,"0","0","2013-05-30 18:54:43"
21634,"0","0","2013-05-30 18:54:46"
21635,,,"2013-05-30 18:54:50"
21636,"0","0","2013-05-30 18:54:55"
21637,,,"2013-05-30 18:54:57"
21638,,,"2013-05-30 18:55:00"
21639,,,"2013-05-30 18:55:04"
21640,"0","0","2013-05-30 18:55:08"
21641,"0","0","2013-05-30 18:55:11"
21642,,,"2013-05-30 18:55:15"
21643,,,"2013-05-30 18:55:19"
21644,,,"2013-05-30 18:56:24"
21645,,,"2013-05-30 18:56:26"
21646,,,"2013-05-30 18:56:27"
21653,,,"2013-05-30 18:59:11"
21654,,,"2013-05-30 18:59:12"
21655,,,"2013-05-30 18:59:13"
21656,,,"2013-05-30 18:59:13"
21721,,,"2013-05-30 19:11:09"
21722,,,"2013-05-30 19:11:10"
21774,,,"2013-05-30 19:13:51"
21775,,,"2013-05-30 19:13:51"
21776,,,"2013-05-30 19:13:53"
21777,,,"2013-05-30 19:13:54"
21778,,,"2013-05-30 19:13:56"
21779,,,"2013-05-30 19:13:57"
21780,,,"2013-05-30 19:13:58"
21781,,,"2013-05-30 19:13:59"
21782,,,"2013-05-30 19:14:00"
21783,,,"2013-05-30 19:14:01"
21784,,,"2013-05-30 19:14:03"
21788,,,"2013-05-30 19:21:08"
21789,,,"2013-05-30 19:21:10"
21790,,,"2013-05-30 19:21:11"
21793,,,"2013-05-30 19:28:09"
21794,,,"2013-05-30 19:28:10"
21795,,,"2013-05-30 19:28:11"
21796,,,"2013-05-30 19:28:11"
21797,,,"2013-05-30 19:28:12"
21798,,,"2013-05-30 19:28:13"
21799,,,"2013-05-30 19:28:15"
21800,,,"2013-05-30 19:28:16"
21801,,,"2013-05-30 19:28:17"
21802,,,"2013-05-30 19:28:18"
21803,,,"2013-05-30 19:28:20"
21804,,,"2013-05-30 19:28:21"
21805,,,"2013-05-30 19:28:22"
21806,,,"2013-05-30 19:28:23"
21807,,,"2013-05-30 19:28:24"
21808,,,"2013-05-30 19:28:25"
21809,,,"2013-05-30 19:28:26"
21810,,,"2013-05-30 19:28:27"
21811,,,"2013-05-30 19:28:28"
21812,,,"2013-05-30 19:28:30"
21813,,,"2013-05-30 19:28:31"
21814,,,"2013-05-30 19:28:33"
21815,,,"2013-05-30 19:28:34"
21816,,,"2013-05-30 19:28:35"
21817,,,"2013-05-30 19:28:37"
21818,,,"2013-05-30 19:28:37"
21819,,,"2013-05-30 19:28:38"
21820,,,"2013-05-30 19:28:40"
21821,,,"2013-05-30 19:28:40"
21822,,,"2013-05-30 19:28:42"
21823,,,"2013-05-30 19:28:43"
21824,,,"2013-05-30 19:28:44"
21825,,,"2013-05-30 19:28:47"
21826,,,"2013-05-30 19:28:48"
21827,,,"2013-05-30 19:28:49"
21828,,,"2013-05-30 19:28:50"
21829,,,"2013-05-30 19:28:51"
21830,,,"2013-05-30 19:28:53"
21831,,,"2013-05-30 19:28:56"
21832,,,"2013-05-30 19:28:57"
21833,,,"2013-05-30 19:28:59"
21834,,,"2013-05-30 19:29:01"
21835,,,"2013-05-30 19:29:03"
21836,,,"2013-05-30 19:29:05"
21837,,,"2013-05-30 19:29:08"
21838,,,"2013-05-30 19:29:10"
21839,,,"2013-05-30 19:29:13"
21840,,,"2013-05-30 19:29:15"
21841,,,"2013-05-30 19:29:17"
21842,,,"2013-05-30 19:29:18"
21843,,,"2013-05-30 19:29:20"
21854,,,"2013-05-30 19:36:08"
21855,,,"2013-05-30 19:36:10"
21856,,,"2013-05-30 19:36:11"
22031,"None","None","2013-05-30 20:54:11"
22032,"None","None","2013-05-30 20:54:16"
22033,,,"2013-05-30 20:54:29"
22034,,,"2013-05-30 20:54:34"
22097,,,"2013-05-30 21:29:08"
22098,,,"2013-05-30 21:29:08"
22099,,,"2013-05-30 21:29:09"
22100,,,"2013-05-30 21:29:10"
22101,,,"2013-05-30 21:29:11"
22102,,,"2013-05-30 21:29:12"
22103,,,"2013-05-30 21:29:13"
22104,,,"2013-05-30 21:29:14"
22105,,,"2013-05-30 21:29:14"
22106,,,"2013-05-30 21:29:15"
22107,,,"2013-05-30 21:29:16"
22108,,,"2013-05-30 21:29:17"
22109,,,"2013-05-30 21:29:18"
22110,,,"2013-05-30 21:29:19"
22111,,,"2013-05-30 21:29:20"
22112,,,"2013-05-30 21:29:21"
22113,,,"2013-05-30 21:29:22"
22114,,,"2013-05-30 21:29:22"
22115,,,"2013-05-30 21:29:23"
22116,,,"2013-05-30 21:29:24"
22117,,,"2013-05-30 21:29:25"
22118,,,"2013-05-30 21:29:26"
22119,,,"2013-05-30 21:29:27"
22120,,,"2013-05-30 21:29:28"
22121,,,"2013-05-30 21:29:29"
22122,,,"2013-05-30 21:29:31"
22123,,,"2013-05-30 21:29:32"
22124,,,"2013-05-30 21:29:33"
22125,,,"2013-05-30 21:29:34"
22126,,,"2013-05-30 21:29:35"
22127,,,"2013-05-30 21:29:36"
22128,,,"2013-05-30 21:29:37"
22129,,,"2013-05-30 21:29:38"
22130,,,"2013-05-30 21:29:39"
22131,,,"2013-05-30 21:29:40"
22132,,,"2013-05-30 21:29:41"
22133,,,"2013-05-30 21:29:43"
22134,,,"2013-05-30 21:29:44"
22135,,,"2013-05-30 21:29:45"
22136,,,"2013-05-30 21:29:46"
22137,,,"2013-05-30 21:29:47"
22138,,,"2013-05-30 21:29:48"
22139,,,"2013-05-30 21:29:48"
22140,,,"2013-05-30 21:29:49"
22141,,,"2013-05-30 21:29:50"
22142,,,"2013-05-30 21:29:51"
22143,,,"2013-05-30 21:29:52"
22144,,,"2013-05-30 21:29:53"
22145,,,"2013-05-30 21:29:54"
22146,,,"2013-05-30 21:29:55"
22147,,,"2013-05-30 21:29:56"
22148,,,"2013-05-30 21:29:58"
22149,,,"2013-05-30 21:29:58"
22190,,,"2013-05-30 22:19:07"
22191,,,"2013-05-30 22:19:08"
22192,,,"2013-05-30 22:19:09"
22193,,,"2013-05-30 22:19:10"
22194,,,"2013-05-30 22:19:11"
22195,,,"2013-05-30 22:19:12"
22196,,,"2013-05-30 22:19:13"
22197,,,"2013-05-30 22:19:13"
22198,,,"2013-05-30 22:19:15"
22199,,,"2013-05-30 22:19:16"
22200,,,"2013-05-30 22:19:16"
22201,,,"2013-05-30 22:19:17"
22202,,,"2013-05-30 22:19:18"
22203,,,"2013-05-30 22:19:19"
22204,,,"2013-05-30 22:19:20"
22205,,,"2013-05-30 22:19:21"
22206,,,"2013-05-30 22:19:22"
22207,,,"2013-05-30 22:19:23"
22208,,,"2013-05-30 22:19:23"
22209,,,"2013-05-30 22:19:24"
22210,,,"2013-05-30 22:19:25"
22211,,,"2013-05-30 22:19:26"
22212,,,"2013-05-30 22:19:27"
22213,,,"2013-05-30 22:19:28"
22214,,,"2013-05-30 22:19:29"
22215,,,"2013-05-30 22:19:30"
22216,,,"2013-05-30 22:19:31"
22217,,,"2013-05-30 22:19:32"
22218,,,"2013-05-30 22:19:33"
22219,,,"2013-05-30 22:19:33"
22220,,,"2013-05-30 22:19:34"
22221,,,"2013-05-30 22:19:36"
22222,,,"2013-05-30 22:19:38"
22223,,,"2013-05-30 22:19:39"
22224,,,"2013-05-30 22:19:40"
22225,,,"2013-05-30 22:19:41"
22226,,,"2013-05-30 22:19:42"
22227,,,"2013-05-30 22:19:43"
22228,,,"2013-05-30 22:19:45"
22229,,,"2013-05-30 22:19:46"
22237,"NA","NA","2013-05-30 23:42:09"
22238,"NA","NA","2013-05-30 23:42:12"
22269,,,"2013-05-31 08:28:12"
22270,,,"2013-05-31 08:28:13"
22271,,,"2013-05-31 08:28:13"
22283,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 09:06:11"
22284,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 09:06:12"
22298,,,"2013-05-31 09:21:13"
22299,,,"2013-05-31 09:21:15"
22300,,,"2013-05-31 09:21:16"
22301,,,"2013-05-31 09:21:18"
22302,,,"2013-05-31 09:21:20"
22303,,,"2013-05-31 09:21:22"
22304,,,"2013-05-31 09:21:24"
22305,,,"2013-05-31 09:21:26"
22306,,,"2013-05-31 09:21:28"
22307,,,"2013-05-31 09:21:30"
22308,,,"2013-05-31 09:21:32"
22309,,,"2013-05-31 09:21:34"
22310,,,"2013-05-31 09:21:35"
22311,,,"2013-05-31 09:21:37"
22312,,,"2013-05-31 09:21:39"
22313,,,"2013-05-31 09:21:41"
22314,,,"2013-05-31 09:21:43"
22315,,,"2013-05-31 09:21:45"
22316,,,"2013-05-31 09:21:47"
22317,,,"2013-05-31 09:21:48"
22318,,,"2013-05-31 09:21:50"
22319,,,"2013-05-31 09:21:52"
22320,,,"2013-05-31 09:21:54"
22321,,,"2013-05-31 09:21:56"
22322,,,"2013-05-31 09:21:57"
22323,,,"2013-05-31 09:21:59"
22324,,,"2013-05-31 09:22:01"
22325,,,"2013-05-31 09:22:03"
22326,,,"2013-05-31 09:22:04"
22327,,,"2013-05-31 09:22:06"
22328,,,"2013-05-31 09:22:08"
22329,,,"2013-05-31 09:22:10"
22330,,,"2013-05-31 09:22:11"
22331,,,"2013-05-31 09:22:13"
22332,,,"2013-05-31 09:22:16"
22333,,,"2013-05-31 09:22:17"
22334,,,"2013-05-31 09:22:19"
22335,,,"2013-05-31 09:22:22"
22336,,,"2013-05-31 09:22:24"
22337,,,"2013-05-31 09:22:25"
22338,,,"2013-05-31 09:27:15"
22339,,,"2013-05-31 09:27:16"
22340,,,"2013-05-31 09:30:15"
22341,,,"2013-05-31 09:30:16"
22342,,,"2013-05-31 09:30:17"
22343,,,"2013-05-31 09:35:13"
22344,,,"2013-05-31 09:35:14"
22345,"Not applicable","Not applicable","2013-05-31 09:37:12"
22346,"Not applicable","Not applicable","2013-05-31 09:37:13"
22349,,,"2013-05-31 09:39:19"
22350,,,"2013-05-31 09:39:20"
22351,,,"2013-05-31 09:41:15"
22352,,,"2013-05-31 09:41:18"
22355,,,"2013-05-31 09:44:14"
22356,,,"2013-05-31 09:44:17"
22415,"Not applicable","Not applicable","2013-05-31 09:49:15"
22416,"Not applicable","Not applicable","2013-05-31 09:49:17"
22419,"Not applicable","Not applicable","2013-05-31 09:54:15"
22420,"Not applicable","Not applicable","2013-05-31 09:54:20"
22425,,,"2013-05-31 10:04:13"
22426,,,"2013-05-31 10:04:14"
22427,,,"2013-05-31 10:04:16"
22428,,,"2013-05-31 10:04:19"
22429,,,"2013-05-31 10:04:23"
22430,,,"2013-05-31 10:04:24"
22431,,,"2013-05-31 10:04:25"
22492,,,"2013-05-31 10:09:18"
22493,,,"2013-05-31 10:09:19"
22494,,,"2013-05-31 10:09:20"
22495,"When an MLR check is not cashed within 90 days, a letter is sent to the subscribers to find out if they received it.  If not received, a new check is issued.","If no communication is received back from the subscriber after the 90 days, the check is kept as unclaimed for 5 years, after which it is sent to the State as unclaimed property","2013-05-31 10:09:24"
22496,"When an MLR check is not cashed within 90 days, a letter is sent to the subscribers to find out if they received it.  If not received, a new check is issued.","If no communication is received back from the subscriber after the 90 days, the check is kept as unclaimed for 5 years, after which it is sent to the State as unclaimed property","2013-05-31 10:09:25"
22566,"None.","None.","2013-05-31 10:19:14"
22567,"None.","None.","2013-05-31 10:19:15"
22568,"None.","None.","2013-05-31 10:19:15"
22569,"None.","None.","2013-05-31 10:19:16"
22570,"None.","None.","2013-05-31 10:19:17"
22630,,,"2013-05-31 10:52:40"
22631,,,"2013-05-31 10:52:43"
22632,,,"2013-05-31 10:54:14"
22633,,,"2013-05-31 10:54:16"
22634,,,"2013-05-31 10:54:19"
22637,,,"2013-05-31 10:56:14"
22638,,,"2013-05-31 10:56:18"
22639,"Not applicable.","Not applicable.","2013-05-31 10:58:14"
22640,"Not applicable.","Not applicable.","2013-05-31 10:58:15"
22641,"Not applicable.","Not applicable.","2013-05-31 10:58:16"
22642,"Not applicable.","Not applicable.","2013-05-31 10:58:17"
22643,"Not applicable.","Not applicable.","2013-05-31 10:58:19"
22644,"Not applicable.","Not applicable.","2013-05-31 10:58:20"
22645,"Not applicable.","Not applicable.","2013-05-31 10:58:21"
22646,"Not applicable.","Not applicable.","2013-05-31 10:58:22"
22647,"Not applicable.","Not applicable.","2013-05-31 10:58:23"
22648,"Not applicable.","Not applicable.","2013-05-31 10:58:24"
22649,"Not applicable.","Not applicable.","2013-05-31 10:58:25"
22650,"Not applicable.","Not applicable.","2013-05-31 10:58:25"
22651,"Not applicable.","Not applicable.","2013-05-31 10:58:26"
22652,"Not applicable.","Not applicable.","2013-05-31 10:58:27"
22653,"Not applicable.","Not applicable.","2013-05-31 10:58:28"
22654,"Not applicable.","Not applicable.","2013-05-31 10:58:29"
22655,"Not applicable.","Not applicable.","2013-05-31 10:58:30"
22656,"Not applicable.","Not applicable.","2013-05-31 10:58:31"
22657,"Not applicable.","Not applicable.","2013-05-31 10:58:32"
22658,,,"2013-05-31 11:02:19"
22659,,,"2013-05-31 11:02:21"
22660,,,"2013-05-31 11:02:23"
22661,,,"2013-05-31 11:02:25"
22662,,,"2013-05-31 11:02:27"
22663,,,"2013-05-31 11:02:28"
22664,,,"2013-05-31 11:02:29"
22665,,,"2013-05-31 11:02:30"
22666,,,"2013-05-31 11:02:31"
22667,,,"2013-05-31 11:02:32"
22668,,,"2013-05-31 11:02:33"
22669,,,"2013-05-31 11:02:34"
22670,,,"2013-05-31 11:02:35"
22671,,,"2013-05-31 11:02:36"
22672,,,"2013-05-31 11:02:37"
22673,,,"2013-05-31 11:02:38"
22674,,,"2013-05-31 11:02:39"
22675,,,"2013-05-31 11:02:40"
22676,,,"2013-05-31 11:02:41"
22677,,,"2013-05-31 11:02:42"
22678,,,"2013-05-31 11:02:43"
22679,,,"2013-05-31 11:02:44"
22680,,,"2013-05-31 11:02:45"
22681,,,"2013-05-31 11:02:46"
22682,,,"2013-05-31 11:02:47"
22683,,,"2013-05-31 11:02:47"
22684,,,"2013-05-31 11:02:49"
22685,,,"2013-05-31 11:02:52"
22686,,,"2013-05-31 11:02:53"
22687,,,"2013-05-31 11:02:56"
22688,,,"2013-05-31 11:02:59"
22689,,,"2013-05-31 11:03:03"
22690,,,"2013-05-31 11:03:05"
22691,,,"2013-05-31 11:03:06"
22692,,,"2013-05-31 11:03:09"
22693,,,"2013-05-31 11:03:11"
22694,,,"2013-05-31 11:03:15"
22695,,,"2013-05-31 11:03:17"
22696,,,"2013-05-31 11:03:50"
22697,,,"2013-05-31 11:03:51"
22713,,,"2013-05-31 11:25:17"
22714,,,"2013-05-31 11:25:21"
22715,,,"2013-05-31 11:25:22"
22716,"Federated used the last address on file for the group policyholder. If that came back undeliverable, then the last phone number(s) on file was called to get a correct address. Then, internet searches were conducted to see if the FEIN for the business was still a current FEIN. Then the group's Federated Marketing Representative was contacted to inquire on any known information regarding a new address or phone number. Then, members of the group at the last known phone numbers were called to get information on the business. If this all failed, the group check was split up for the members of the group and sent to the last addresses on file.","The unclaimed rebates are being held internally through an unclaimed property process, according to state law. These checks will continue to be held into 2014, at which time they will be submitted to the state as unclaimed property according to state law.","2013-05-31 11:25:26"
22717,,,"2013-05-31 11:25:31"
22718,,,"2013-05-31 11:25:35"
22719,,,"2013-05-31 11:25:40"
22720,,,"2013-05-31 11:25:44"
22721,,,"2013-05-31 11:25:49"
22722,,,"2013-05-31 11:25:53"
22723,,,"2013-05-31 11:25:58"
22724,"Federated used the last address on file for the group policyholder. If that came back undeliverable, then the last phone number(s) on file was called to get a correct address. Then, internet searches were conducted to see if the FEIN for the business was still a current FEIN. Then the group's Federated Marketing Representative was contacted to inquire on any known information regarding a new address or phone number. Then, members of the group at the last known phone numbers were called to get information on the business. If this all failed, the group check was split up for the members of the group and sent to the last addresses on file.","The unclaimed rebates are being held internally through an unclaimed property process, according to state law. These checks will continue to be held into 2014, at which time they will be submitted to the state as unclaimed property according to state law.","2013-05-31 11:26:02"
22725,,,"2013-05-31 11:26:07"
22726,,,"2013-05-31 11:26:12"
22727,,,"2013-05-31 11:26:14"
22728,,,"2013-05-31 11:26:15"
22729,,,"2013-05-31 11:26:16"
22730,,,"2013-05-31 11:26:17"
22731,,,"2013-05-31 11:26:18"
22732,,,"2013-05-31 11:26:19"
22733,,,"2013-05-31 11:26:20"
22734,,,"2013-05-31 11:26:21"
22735,,,"2013-05-31 11:26:22"
22736,,,"2013-05-31 11:26:23"
22737,,,"2013-05-31 11:26:41"
22738,,,"2013-05-31 11:26:42"
22812,"Not applicable - no rebates paid last year","Not applicable - no rebates paid last year","2013-05-31 11:49:08"
22813,"Not applicable - no rebates paid last year","Not applicable - no rebates paid last year","2013-05-31 11:49:09"
22816,,,"2013-05-31 11:59:10"
22817,,,"2013-05-31 11:59:11"
22818,,,"2013-05-31 12:00:09"
22819,,,"2013-05-31 12:00:12"
22824,"Not applicable","Not applicable","2013-05-31 12:12:08"
22825,"Not applicable","Not applicable","2013-05-31 12:12:11"
22826,,,"2013-05-31 12:14:09"
22827,,,"2013-05-31 12:14:13"
22830,,,"2013-05-31 12:25:10"
22831,,,"2013-05-31 12:25:14"
22832,,,"2013-05-31 12:26:11"
22833,,,"2013-05-31 12:26:12"
22837,,,"2013-05-31 12:27:13"
22838,,,"2013-05-31 12:27:14"
22839,"Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","2013-05-31 12:30:09"
22840,"Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","Rebate checks that are returned as undeliverable will be managed through our unclaimed property department. Efforts to locate the subscriber and/or policyholders include letters and phone calls to ascertain the correct address to which to send the check. Should these efforts fail teh company will comply with the state's escheatment laws.","2013-05-31 12:30:13"
22841,,,"2013-05-31 12:30:16"
22860,,,"2013-05-31 12:42:08"
22861,,,"2013-05-31 12:42:12"
22862,,,"2013-05-31 12:42:17"
22865,"N/A - no rebates paid.","N/A - no rebates paid.","2013-05-31 12:46:10"
22866,"N/A - no rebates paid.","N/A - no rebates paid.","2013-05-31 12:46:13"
22867,"Not applicable.","Not applicable.","2013-05-31 12:53:11"
22868,"Not applicable.","Not applicable.","2013-05-31 12:53:16"
22869,"Not applicable","Not applicable","2013-05-31 12:55:11"
22870,"Not applicable","Not applicable","2013-05-31 12:55:13"
22871,,,"2013-05-31 12:59:15"
22872,,,"2013-05-31 12:59:16"
22873,,,"2013-05-31 12:59:17"
22874,,,"2013-05-31 12:59:18"
22875,,,"2013-05-31 12:59:19"
22876,,,"2013-05-31 12:59:20"
22877,,,"2013-05-31 12:59:21"
22878,,,"2013-05-31 12:59:22"
22879,,,"2013-05-31 12:59:24"
22880,,,"2013-05-31 12:59:26"
22881,,,"2013-05-31 12:59:27"
22882,,,"2013-05-31 12:59:29"
22883,,,"2013-05-31 12:59:30"
22884,,,"2013-05-31 12:59:32"
22885,,,"2013-05-31 12:59:33"
22886,,,"2013-05-31 12:59:34"
22887,,,"2013-05-31 12:59:36"
22888,,,"2013-05-31 12:59:37"
22889,,,"2013-05-31 12:59:39"
22890,,,"2013-05-31 12:59:40"
22891,,,"2013-05-31 12:59:41"
22892,,,"2013-05-31 12:59:42"
22893,,,"2013-05-31 12:59:43"
22894,,,"2013-05-31 12:59:44"
22895,,,"2013-05-31 12:59:46"
22896,,,"2013-05-31 12:59:47"
22897,,,"2013-05-31 12:59:49"
22898,,,"2013-05-31 12:59:50"
22899,,,"2013-05-31 12:59:51"
22900,,,"2013-05-31 12:59:52"
22901,,,"2013-05-31 12:59:54"
22902,,,"2013-05-31 12:59:55"
22903,,,"2013-05-31 12:59:56"
22904,,,"2013-05-31 12:59:58"
22905,,,"2013-05-31 12:59:59"
22906,,,"2013-05-31 13:00:00"
22907,,,"2013-05-31 13:00:07"
22908,,,"2013-05-31 13:00:14"
22909,,,"2013-05-31 13:00:18"
22910,,,"2013-05-31 13:00:21"
22911,,,"2013-05-31 13:00:24"
22912,,,"2013-05-31 13:00:27"
22913,,,"2013-05-31 13:00:29"
22914,,,"2013-05-31 13:00:33"
22915,,,"2013-05-31 13:00:37"
22916,,,"2013-05-31 13:00:39"
22917,,,"2013-05-31 13:00:42"
22918,,,"2013-05-31 13:00:45"
22919,,,"2013-05-31 13:00:48"
22920,,,"2013-05-31 13:00:50"
22921,,,"2013-05-31 13:00:53"
22922,,,"2013-05-31 13:00:56"
22980,,,"2013-05-31 13:33:08"
22981,,,"2013-05-31 13:33:09"
22982,,,"2013-05-31 13:33:11"
22983,,,"2013-05-31 13:33:12"
22984,,,"2013-05-31 13:33:13"
22985,,,"2013-05-31 13:33:14"
22986,,,"2013-05-31 13:33:16"
22987,,,"2013-05-31 13:33:17"
22988,,,"2013-05-31 13:33:18"
22989,,,"2013-05-31 13:33:19"
22990,,,"2013-05-31 13:33:20"
22991,"Phone calls, white pages, internet search.","State escheatment unclaimed property rules will be followed.","2013-05-31 13:33:21"
22992,,,"2013-05-31 13:33:22"
22993,,,"2013-05-31 13:33:23"
22994,,,"2013-05-31 13:33:24"
22995,,,"2013-05-31 13:33:26"
22996,,,"2013-05-31 13:33:27"
22997,,,"2013-05-31 13:33:28"
22998,,,"2013-05-31 13:33:29"
22999,,,"2013-05-31 13:33:30"
23000,,,"2013-05-31 13:33:31"
23001,,,"2013-05-31 13:33:32"
23002,,,"2013-05-31 13:33:33"
23003,,,"2013-05-31 13:33:34"
23004,,,"2013-05-31 13:33:35"
23005,,,"2013-05-31 13:33:37"
23006,,,"2013-05-31 13:33:38"
23007,,,"2013-05-31 13:33:39"
23008,,,"2013-05-31 13:33:40"
23009,,,"2013-05-31 13:33:41"
23010,,,"2013-05-31 13:33:43"
23011,,,"2013-05-31 13:33:44"
23012,,,"2013-05-31 13:33:45"
23013,,,"2013-05-31 13:33:46"
23014,"Phone calls, white pages, internet search.","State escheatment unclaimed property rules will be followed.","2013-05-31 13:33:47"
23015,,,"2013-05-31 13:33:48"
23016,,,"2013-05-31 13:33:49"
23017,,,"2013-05-31 13:33:50"
23018,,,"2013-05-31 13:33:51"
23019,,,"2013-05-31 13:33:53"
23020,,,"2013-05-31 13:33:54"
23021,,,"2013-05-31 13:33:55"
23022,,,"2013-05-31 13:33:56"
23023,,,"2013-05-31 13:33:58"
23024,,,"2013-05-31 13:33:59"
23025,,,"2013-05-31 13:34:00"
23026,,,"2013-05-31 13:34:01"
23027,,,"2013-05-31 13:34:02"
23028,,,"2013-05-31 13:34:03"
23029,,,"2013-05-31 13:34:04"
23030,,,"2013-05-31 13:34:05"
23031,,,"2013-05-31 13:34:06"
23035,,,"2013-05-31 13:43:15"
23036,,,"2013-05-31 13:43:17"
23037,,,"2013-05-31 13:44:10"
23038,,,"2013-05-31 13:44:12"
23039,,,"2013-05-31 13:44:14"
23040,,,"2013-05-31 13:44:15"
23043,,,"2013-05-31 13:50:08"
23044,,,"2013-05-31 13:50:09"
23062,,,"2013-05-31 14:10:12"
23063,,,"2013-05-31 14:10:14"
23082,,,"2013-05-31 14:38:11"
23083,,,"2013-05-31 14:38:12"
23084,,,"2013-05-31 14:38:13"
23085,,,"2013-05-31 14:38:14"
23088,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:10"
23089,,,"2013-05-31 14:42:12"
23090,,,"2013-05-31 14:42:13"
23091,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:14"
23092,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:15"
23093,,,"2013-05-31 14:42:17"
23094,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:18"
23095,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:20"
23096,,,"2013-05-31 14:42:22"
23097,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:23"
23098,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:24"
23099,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:26"
23100,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:27"
23101,,,"2013-05-31 14:42:28"
23102,,,"2013-05-31 14:42:30"
23103,,,"2013-05-31 14:42:31"
23104,,,"2013-05-31 14:42:32"
23105,,,"2013-05-31 14:42:34"
23106,,,"2013-05-31 14:42:35"
23107,,,"2013-05-31 14:42:36"
23108,,,"2013-05-31 14:42:38"
23109,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:39"
23110,,,"2013-05-31 14:42:40"
23111,,,"2013-05-31 14:42:41"
23112,,,"2013-05-31 14:42:42"
23113,,,"2013-05-31 14:42:43"
23114,,,"2013-05-31 14:42:44"
23115,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:45"
23116,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:47"
23117,,,"2013-05-31 14:42:48"
23118,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:49"
23119,,,"2013-05-31 14:42:50"
23120,,,"2013-05-31 14:42:51"
23121,,,"2013-05-31 14:42:52"
23122,,,"2013-05-31 14:42:53"
23123,,,"2013-05-31 14:42:54"
23124,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:42:56"
23125,,,"2013-05-31 14:42:57"
23126,,,"2013-05-31 14:42:58"
23127,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:00"
23128,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:01"
23129,,,"2013-05-31 14:43:02"
23130,,,"2013-05-31 14:43:04"
23131,,,"2013-05-31 14:43:05"
23132,,,"2013-05-31 14:43:06"
23133,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:07"
23134,,,"2013-05-31 14:43:09"
23135,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:10"
23136,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:11"
23137,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:12"
23138,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:13"
23139,,,"2013-05-31 14:43:15"
23140,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:16"
23141,,,"2013-05-31 14:43:17"
23142,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:19"
23143,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:43:20"
23144,,,"2013-05-31 14:43:22"
23161,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:59:07"
23162,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 14:59:08"
23165,,,"2013-05-31 15:13:08"
23166,,,"2013-05-31 15:13:09"
23167,,,"2013-05-31 15:13:10"
23168,,,"2013-05-31 15:13:11"
23169,,,"2013-05-31 15:13:12"
23170,,,"2013-05-31 15:13:16"
23171,,,"2013-05-31 15:13:21"
23172,,,"2013-05-31 15:13:25"
23173,,,"2013-05-31 15:13:29"
23174,,,"2013-05-31 15:13:34"
23175,,,"2013-05-31 15:13:38"
23176,,,"2013-05-31 15:13:42"
23177,,,"2013-05-31 15:13:46"
23178,,,"2013-05-31 15:13:49"
23179,,,"2013-05-31 15:13:53"
23180,,,"2013-05-31 15:13:58"
23181,,,"2013-05-31 15:13:59"
23182,,,"2013-05-31 15:14:06"
23183,,,"2013-05-31 15:14:08"
23184,,,"2013-05-31 15:14:12"
23185,,,"2013-05-31 15:14:17"
23186,,,"2013-05-31 15:14:21"
23239,,,"2013-05-31 15:25:12"
23240,,,"2013-05-31 15:25:15"
23241,,,"2013-05-31 15:36:14"
23242,,,"2013-05-31 15:36:15"
23243,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 15:36:17"
23244,"If a rebate is outstanding (i.e., issued, but not yet negotiated) after six months, but has not been returned, we send out a letter containing the payment details and reminding the recipient to negotiate the check or providing the recipient with an opportunity to request a reissue.  If a rebate check is returned as undeliverable, and a new address is supplied by USPS, the rebate is sent to that address.  If returned without a USPS forwarding address, internal systems are checked for an updated address.  If no updated address is found in the system, we attempt to contact the policyholder (whether group or individual) or subscriber, as applicable, by phone or email.  If this is not successful at producing a valid address, additional resources, such as LexisNexis, are reviewed for an appropriate address.  If updated information still cannot be found for an active group policyholder, the matter is escalated to the applicable customer account executive and/or external insurance producer to use his/her resources to locate the policyholder.","If all of the efforts listed in 4.g are unsuccessful at finding a group policyholder whose policy is terminated, the rebate is divided equally among all subscribers of the policy.  If unsuccessful at finding an active group policyholder, individual policyholder or a subscriber, the rebate would follow standard escheatment processes in each instance.","2013-05-31 15:36:17"
23245,,,"2013-05-31 15:36:18"
23246,,,"2013-05-31 15:36:19"
23247,,,"2013-05-31 15:36:20"
23248,,,"2013-05-31 15:36:21"
23249,"Returned mail resulting from an incorrect address will be processed by NHP or the intermediaries (H.S.A., Health Connector or SBSB) that distributed the mailing.  Each will research any incorrect addresss and if updated information is available, checks will be reissued to the affected group.  The respective intermediaries will provide any address corrections to NHP.","If the intermediary or NHP is unable to locate a group on non-group that is due a rebate, the intermediary or NHP will hold onto the check for three years.  After three years, if the holder has not contacted the policyholder to claim it, it will be deemed abandoned property.  At that point, the intermediary or NHP respectively will go through the process to give it to the MA Dept. of the State Treasurer - Unclaimed Property Division in accordance with 960 CMR 4.00.","2013-05-31 15:36:28"
23250,"Returned mail resulting from an incorrect address will be processed by NHP or the intermediaries (H.S.A., Health Connector or SBSB) that distributed the mailing.  Each will research any incorrect addresss and if updated information is available, checks will be reissued to the affected group.  The respective intermediaries will provide any address corrections to NHP.","If the intermediary or NHP is unable to locate a group on non-group that is due a rebate, the intermediary or NHP will hold onto the check for three years.  After three years, if the holder has not contacted the policyholder to claim it, it will be deemed abandoned property.  At that point, the intermediary or NHP respectively will go through the process to give it to the MA Dept. of the State Treasurer - Unclaimed Property Division in accordance with 960 CMR 4.00.","2013-05-31 15:36:29"
23251,"N/A","N/A","2013-05-31 15:36:31"
23252,"N/A","N/A","2013-05-31 15:36:32"
23255,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:43:08"
23256,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:43:13"
23257,,,"2013-05-31 15:49:07"
23258,,,"2013-05-31 15:49:09"
23259,,,"2013-05-31 15:49:10"
23260,,,"2013-05-31 15:49:11"
23261,,,"2013-05-31 15:49:11"
23262,,,"2013-05-31 15:49:12"
23263,,,"2013-05-31 15:49:13"
23264,,,"2013-05-31 15:49:14"
23265,,,"2013-05-31 15:49:15"
23266,,,"2013-05-31 15:49:16"
23273,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:59:12"
23274,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 15:59:13"
23275,,,"2013-05-31 16:03:08"
23276,,,"2013-05-31 16:03:11"
23277,,,"2013-05-31 16:03:16"
23278,,,"2013-05-31 16:03:18"
23279,,,"2013-05-31 16:03:22"
23280,,,"2013-05-31 16:03:26"
23281,,,"2013-05-31 16:03:27"
23282,,,"2013-05-31 16:03:30"
23283,,,"2013-05-31 16:03:31"
23284,,,"2013-05-31 16:03:35"
23285,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 16:06:08"
23286,"No rebate owed or paid in 2011","No rebate owed or paid in 2011","2013-05-31 16:06:09"
23287,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 16:16:12"
23288,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 16:16:13"
23289,"N/A","N/A","2013-05-31 16:26:09"
23290,"N/A","N/A","2013-05-31 16:26:10"
23312,,,"2013-05-31 16:48:10"
23313,,,"2013-05-31 16:48:11"
23314,"Rebate checks were mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:07"
23315,"Rebate checks were mailed to all applicable groups using the most recent address on file.The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:08"
23316,"Rebate checks were mailed to all applicable groups using the most recent address on file. The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:09"
23317,,,"2013-05-31 16:58:10"
23318,"Rebate checks were mailed to all applicable groups using the most recent address on file.  The Company made good faith efforts to locate these policyholders including internet queries, and phone calls to our sales force and to the underlying broker who placed the business.","Rebates not claimed by the policyholder will be divided up equally and mailed directly to the underlying subscribers of the plan. The address used will be based on the last address for the subscriber on file. This mailing will take place in June 2013.","2013-05-31 16:58:11"
23319,,,"2013-05-31 16:58:12"
23320,,,"2013-05-31 16:58:13"
23321,,,"2013-05-31 16:58:14"
23322,,,"2013-05-31 16:58:14"
23323,,,"2013-05-31 16:58:15"
23324,,,"2013-05-31 16:58:16"
23325,,,"2013-05-31 16:58:17"
23326,,,"2013-05-31 16:58:18"
23327,,,"2013-05-31 16:58:19"
23328,,,"2013-05-31 16:58:20"
23331,,,"2013-05-31 16:58:35"
23332,,,"2013-05-31 16:58:36"
23336,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 17:07:11"
23337,"No rebates owed in 2011 for any market.","No rebates owed in 2011 for any market.","2013-05-31 17:07:13"
23341,,,"2013-05-31 17:15:09"
23342,,,"2013-05-31 17:15:13"
23343,,,"2013-05-31 17:15:23"
23344,,,"2013-05-31 17:15:28"
23345,,,"2013-05-31 17:15:32"
23348,,,"2013-05-31 17:24:14"
23349,,,"2013-05-31 17:24:21"
23350,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:27"
23351,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:32"
23352,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:39"
23353,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:24:45"
23354,,,"2013-05-31 17:24:52"
23355,,,"2013-05-31 17:24:59"
23356,,,"2013-05-31 17:25:03"
23357,,,"2013-05-31 17:25:07"
23358,,,"2013-05-31 17:25:12"
23359,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:15"
23360,,,"2013-05-31 17:25:19"
23361,,,"2013-05-31 17:25:20"
23362,,,"2013-05-31 17:25:21"
23363,,,"2013-05-31 17:25:23"
23364,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:24"
23365,,,"2013-05-31 17:25:25"
23366,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:26"
23367,,,"2013-05-31 17:25:27"
23368,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:28"
23369,,,"2013-05-31 17:25:29"
23370,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:30"
23371,,,"2013-05-31 17:25:31"
23372,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:32"
23373,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:34"
23374,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:34"
23375,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:36"
23376,,,"2013-05-31 17:25:37"
23377,,,"2013-05-31 17:25:41"
23378,,,"2013-05-31 17:25:43"
23379,,,"2013-05-31 17:25:47"
23380,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:50"
23381,,,"2013-05-31 17:25:54"
23382,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:25:55"
23383,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:01"
23384,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:08"
23385,,,"2013-05-31 17:26:10"
23386,,,"2013-05-31 17:26:11"
23387,,,"2013-05-31 17:26:12"
23388,,,"2013-05-31 17:26:13"
23389,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:14"
23390,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:15"
23391,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:16"
23392,,,"2013-05-31 17:26:17"
23393,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:18"
23394,,,"2013-05-31 17:26:19"
23395,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:20"
23396,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-05-31 17:26:20"
23397,,,"2013-05-31 17:26:21"
23408,,,"2013-05-31 18:02:11"
23409,,,"2013-05-31 18:02:13"
23414,,,"2013-05-31 18:11:10"
23415,,,"2013-05-31 18:11:14"
23533,,,"2013-05-31 18:40:09"
23534,,,"2013-05-31 18:40:13"
23570,,,"2013-05-31 19:25:12"
23571,,,"2013-05-31 19:25:15"
23627,,,"2013-05-31 22:15:09"
23628,,,"2013-05-31 22:15:11"
23633,,,"2013-06-01 01:38:08"
23634,,,"2013-06-01 01:38:09"
23635,,,"2013-06-01 01:39:11"
23636,,,"2013-06-01 01:39:12"
23637,,,"2013-06-01 10:57:08"
23638,,,"2013-06-01 10:57:09"
23639,,,"2013-06-01 10:57:10"
23640,,,"2013-06-01 10:57:10"
23641,,,"2013-06-01 10:57:11"
23642,,,"2013-06-01 10:57:12"
23643,,,"2013-06-01 10:57:13"
23644,,,"2013-06-01 10:57:14"
23645,,,"2013-06-01 10:57:15"
23646,,,"2013-06-01 10:57:16"
23647,,,"2013-06-01 10:57:17"
23648,,,"2013-06-01 10:57:19"
23649,,,"2013-06-01 10:57:21"
23650,,,"2013-06-01 10:57:22"
23651,,,"2013-06-01 10:57:23"
23652,,,"2013-06-01 10:57:24"
23653,,,"2013-06-01 10:57:27"
23654,,,"2013-06-01 10:57:30"
23655,,,"2013-06-01 10:57:31"
23656,,,"2013-06-01 10:57:33"
23657,,,"2013-06-01 10:57:34"
23658,,,"2013-06-01 10:57:36"
23659,,,"2013-06-01 10:57:37"
23660,,,"2013-06-01 10:57:38"
23661,,,"2013-06-01 10:57:39"
23662,,,"2013-06-01 10:57:40"
23663,,,"2013-06-01 10:57:41"
23664,"Not Applicable","Not Applicable","2013-06-01 18:57:12"
23665,"Not Applicable","Not Applicable","2013-06-01 18:57:13"
23668,,,"2013-06-02 09:38:12"
23669,,,"2013-06-02 09:38:13"
23767,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:12"
23768,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:17"
23769,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:29"
23770,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:32"
23771,,,"2013-06-03 09:53:36"
23772,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:40"
23773,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:43"
23774,,,"2013-06-03 09:53:47"
23775,,,"2013-06-03 09:53:49"
23776,,,"2013-06-03 09:53:50"
23777,,,"2013-06-03 09:53:53"
23778,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:53:59"
23779,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:06"
23780,,,"2013-06-03 09:54:09"
23781,,,"2013-06-03 09:54:10"
23782,,,"2013-06-03 09:54:11"
23783,,,"2013-06-03 09:54:13"
23784,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:14"
23785,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:15"
23786,,,"2013-06-03 09:54:16"
23787,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 09:54:17"
23848,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:11"
23849,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:12"
23850,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:14"
23851,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:14"
23852,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:15"
23853,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:17"
23854,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:18"
23855,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:20"
23856,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:23"
23857,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:24"
23858,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:25"
23859,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:30"
23860,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:33"
23861,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:34"
23862,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:35"
23863,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:36"
23864,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:37"
23865,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:38"
23866,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:39"
23867,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:40"
23868,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:42"
23869,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:44"
23870,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:46"
23871,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:47"
23872,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:48"
23873,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:50"
23874,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:51"
23875,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:53"
23876,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:54"
23877,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:55"
23878,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:57"
23879,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:58"
23880,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:33:59"
23881,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:02"
23882,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:03"
23883,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:04"
23884,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:06"
23885,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:07"
23886,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:09"
23887,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:11"
23888,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:12"
23889,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:13"
23890,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:15"
23891,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:16"
23892,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:17"
23893,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:19"
23894,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:20"
23895,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:21"
23896,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:23"
23897,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:24"
23898,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:26"
23899,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:28"
23900,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:32"
23901,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:38"
23902,"Rebates were mailed to Policyholders/Subscribers/Individuals based on addresses contained in our system at the time rebates were issued.  If mail was returned or checks were not cashed multiple attempts were made and additional analysis was completed using internal and external systems and resources to locate a more up to date address to reissue checks.  On July 17, 2012, guidance was issued that stated new enrollees in a group plan needed to receive a notice of rebate.  Given the timing of the guidance, we were unable to send out notices to new enrollees until after August 1, 2012.  This resulted in a reduction in our timely notice percentage.","If mail was returned for a group health plan that was terminated, attempts to locate the policyholder were made.  If, after efforts to locate the policyholder were exhausted, rebates were issued to subscribers that were enrolled in the group health plan.  Checks that are not cashed are subject to escheatment guideline mandated by each state.","2013-06-03 11:34:40"
23903,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:11"
23904,"N/A",,"2013-06-03 11:59:12"
23905,"N/A",,"2013-06-03 11:59:13"
23906,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:13"
23907,"To locate policyholders/subscribers, HCSC requested address change information from the U.S. Postal Service, requested address change information through HCSC call centers, and made telephone or email inquiries to certain policyholders and subscribers with uncashed rebate checks to verify rebate delivery or correct addresses.  For rebates that remained unclaimed, HCSC will follow its unclaimed property process, which includes a letter to policyholders and subscribers with uncashed rebate checks during the 14th month after the check issue date advising of the funds owed.  Depending on applicable state laws, this process may include a second follow-up letter at least 60 days before delivering any unclaimed funds to a state.","Unclaimed rebates are in the form of uncashed rebate checks.  For unclaimed rebates, the method of rebate distribution is by check.  For ongoing, uncashed rebate checks, HCSC will follow its unclaimed property process, which applies certain location/distribution efforts including those of applicable laws and/or regulations.","2013-06-03 11:59:14"
23945,"Not applicable","Not applicable","2013-06-03 16:41:11"
23946,"Not applicable","Not applicable","2013-06-03 16:41:13"
23951,,,"2013-06-03 17:08:11"
23952,"0","0","2013-06-03 17:08:12"
23953,,,"2013-06-03 17:08:13"
23954,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:14"
23955,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:15"
23956,,,"2013-06-03 17:08:16"
23957,,,"2013-06-03 17:08:17"
23958,"0","0","2013-06-03 17:08:18"
23959,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:19"
23960,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:20"
23961,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:21"
23962,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:22"
23963,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:23"
23964,,,"2013-06-03 17:08:24"
23965,,,"2013-06-03 17:08:25"
23966,,,"2013-06-03 17:08:26"
23967,,,"2013-06-03 17:08:26"
23968,,,"2013-06-03 17:08:27"
23969,"0","0","2013-06-03 17:08:28"
23970,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:29"
23971,,,"2013-06-03 17:08:30"
23972,,,"2013-06-03 17:08:31"
23973,,,"2013-06-03 17:08:32"
23974,,,"2013-06-03 17:08:32"
23975,,,"2013-06-03 17:08:34"
23976,,,"2013-06-03 17:08:35"
23977,,,"2013-06-03 17:08:36"
23978,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:36"
23979,"0","0","2013-06-03 17:08:37"
23980,,,"2013-06-03 17:08:38"
23981,,,"2013-06-03 17:08:39"
23982,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:40"
23983,,,"2013-06-03 17:08:41"
23984,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mailed to the forwarding address. §  Address of remailing was loaded into customer notepad area. o   If no forwarding address was supplied by the post office: §  Name and social security number of recipient was compiled into a data file and uploaded to ACCURINT software that researches last know address for the recipient.    ·         If match was found, the check was remailed to the new address and the customer’s file was noted. ·         If no match was found, then physical check was held for 60 days in Company safe to remail.   o   After six months from date of issue, Customer Service personnel started an outreach program to contact the policyholders of the uncashed checks via phone. §  The policyholder’s phone number on file was called §  If not able to reach the customer at the number(s) on file, or it is no longer a valid number, we sent an email to the e-address on file. §  If no email address on file, the most recent claim was researched to determine if a different phone number was included in the provider billing.","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their last address on file notifying them of the uncashed check.   o   If the customer responds to this mailing, a new check is issued to the policyholder. o   If no response is received from the customer, the outstanding check is loaded into an escheat tracking software that maintains check detail by state for reporting purposes to each state. ·         The length of time required for reporting unclaimed funds to each state varies.  At the appropriate date, the unclaimed funds are reported in detail by social security number, name, and amount to the state of residence of the policyholder.  The funds and detail file are sent to the appropriate state.  The customer can claim funds directly from his/her state’s unclaimed property division.","2013-06-03 17:08:42"
23985,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:42"
23986,"·         All returned mail that was received from the MLR check mailing was returned to the Premium Accounting processing area. ·         The mail was reviewed for forwarding address. o   If forwarding address supplied by post office, the letter was mail","·         Checks that remain outstanding on our bank files are removed from the outstanding lists 13 months after issue.  The checks are moved from the cash account to an escheat liability account. ·         A letter is sent to the policyholder at their l","2013-06-03 17:08:43"
23987,,,"2013-06-03 17:08:44"
23988,"0","0","2013-06-03 17:08:45"
23989,,,"2013-06-03 17:08:46"
23990,,,"2013-06-03 17:08:47"
23991,,,"2013-06-03 17:08:48"
23992,,,"2013-06-03 17:08:49"
23993,,"Not Applicable","2013-06-03 17:09:15"
23994,,"Not Applicable","2013-06-03 17:09:16"
23997,,,"2013-06-03 17:31:09"
23998,,,"2013-06-03 17:31:11"
24061,"0","0","2013-06-03 20:03:11"
24062,"0","0","2013-06-03 20:03:16"
24065,"n/a","n/a","2013-06-03 20:53:14"
24066,"n/a","n/a","2013-06-03 20:53:22"
24069,,,"2013-06-06 10:24:08"
24070,,,"2013-06-06 10:24:10"
24078,,,"2013-06-07 17:43:09"
24079,,,"2013-06-07 17:43:12"
24080,"Due diligence letters will be mailed in the 7th month after check issuance.  When unclaimed rebate checks meet Arkansas’ unclaimed property filing timeline, due diligence letters will be mailed based on Arkansas’ due diligence criteria.","When policyholders/subscribers respond to a due diligence letter, a replacement check will be issued and mailed to address provided if they request that action.  If no response is received to the due diligence letter, monies will be remitted to each state based on filing/remitting timelines.","2013-06-10 10:15:14"
24081,"Due diligence letters will be mailed in the 7th month after check issuance.  When unclaimed rebate checks meet Arkansas’ unclaimed property filing timeline, due diligence letters will be mailed based on Arkansas’ due diligence criteria.","When policyholders/subscribers respond to a due diligence letter, a replacement check will be issued and mailed to address provided if they request that action.  If no response is received to the due diligence letter, monies will be remitted to each state based on filing/remitting timelines.","2013-06-10 10:15:17"
24082,,,"2013-06-10 10:15:21"
24083,,,"2013-06-10 10:15:26"
24103,,"Not applicable","2013-06-10 15:06:11"
24104,"Not Applicable","Not Applicable","2013-06-10 15:06:16"
24105,"Not applicable","Not applicable","2013-06-10 15:06:17"
24106,"Not applicable","Not applicable","2013-06-10 15:06:18"
24107,"Not applicable","Not applicable","2013-06-10 15:06:20"
24108,"Not applicable","Not applicable","2013-06-10 15:06:21"
24109,"Not applicable","Not applicable","2013-06-10 15:06:22"
24115,"Not applicable","Not applicable","2013-06-11 11:57:08"
24116,"Not applicable","Not applicable","2013-06-11 11:57:09"
24117,,,"2013-06-11 11:57:10"
24118,"Not applicable","Not applicable","2013-06-11 11:57:11"
24119,,,"2013-06-11 11:57:13"
24120,,,"2013-06-11 15:07:12"
24121,,,"2013-06-11 15:07:13"
24122,,,"2013-06-11 15:07:14"
24123,,,"2013-06-11 15:07:15"
24124,,,"2013-06-11 15:07:16"
24125,,,"2013-06-11 15:07:17"
24126,,,"2013-06-11 15:07:17"
24127,,,"2013-06-11 15:07:18"
24128,,,"2013-06-11 15:07:19"
24129,,,"2013-06-11 15:07:20"
24130,,,"2013-06-11 15:07:22"
24131,,,"2013-06-11 15:07:24"
24132,,,"2013-06-11 15:07:26"
24133,,,"2013-06-11 15:07:27"
24134,,,"2013-06-11 15:07:28"
24135,,,"2013-06-11 15:07:30"
24136,,,"2013-06-11 15:07:31"
24137,,,"2013-06-11 15:07:34"
24138,,,"2013-06-11 15:07:35"
24139,,,"2013-06-11 15:07:36"
24140,,,"2013-06-11 15:07:39"
24141,,,"2013-06-11 15:07:41"
24142,,,"2013-06-11 15:07:43"
24143,,,"2013-06-11 15:07:44"
24144,,,"2013-06-11 15:07:45"
24145,,,"2013-06-11 15:07:46"
24146,,,"2013-06-11 15:07:47"
24147,"N/A - No rebates owed.","N/A - No prior rebates owed.","2013-06-13 12:04:08"
24148,"N/A - No rebates owed.","N/A - No prior rebates owed.","2013-06-13 12:04:09"
24149,,,"2013-06-17 12:05:10"
24150,,,"2013-06-17 12:05:14"
24151,,,"2013-06-17 15:58:07"
24152,,,"2013-06-17 15:58:08"
24153,,,"2013-06-17 15:58:09"
24154,,,"2013-06-17 15:58:10"
24155,,,"2013-06-17 15:58:11"
24156,,,"2013-06-17 15:58:12"
24157,,,"2013-06-17 15:58:13"
24158,,,"2013-06-17 15:58:13"
24159,,,"2013-06-17 15:58:14"
24160,,,"2013-06-17 15:58:15"
24215,"No rebate was paid in prior MLR year.","No rebate was paid in prior MLR year.","2013-06-19 10:01:07"
24216,"No rebate was paid in prior MLR year.","No rebate was paid in prior MLR year.","2013-06-19 10:01:08"
24217,,,"2013-06-21 09:21:07"
24218,,,"2013-06-21 09:21:08"
24219,,,"2013-06-21 09:22:10"
24220,,,"2013-06-21 09:22:12"
24221,"Follow-up mailings and phone calls to indivisdual members and group subscribers.","For small group, we are still working with 1 group to cash the check sent to them. For Individual, when followup process exhausted, we will Escheat to states any uncashed monies.","2013-06-21 09:23:11"
24222,"Follow-up mailings and phone calls to indivisdual members subscribers and groups.","For small group, we are still working with 1 group to cash a replacement check sent to them. For Individual subscribers, when followup mailing and phone call processes have been exhausted, the company will escheat any uncashed checks to the State.","2013-06-21 09:23:15"
24289,,,"2013-06-26 14:55:49"
24290,,,"2013-06-26 14:55:50"
24291,,,"2013-06-26 14:55:51"
24292,,,"2013-06-26 16:47:48"
24293,,,"2013-06-26 16:47:49"
24294,,,"2013-06-26 16:47:49"
24295,,,"2013-06-26 16:47:50"
24296,,,"2013-06-26 16:47:51"
24297,,,"2013-06-26 16:47:51"
24298,,,"2013-06-26 16:47:52"
24299,,,"2013-06-26 16:47:52"
24300,,,"2013-06-26 16:47:53"
24301,,,"2013-06-26 16:47:53"
24302,,,"2013-06-26 16:47:54"
24303,,,"2013-06-26 16:47:54"
24304,,,"2013-06-26 16:47:55"
24305,,,"2013-06-26 16:47:55"
24306,,,"2013-06-26 16:47:56"
24309,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:53"
24310,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:54"
24311,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:55"
24312,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:56"
24313,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:57"
24314,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:58"
24315,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:10:59"
24316,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:01"
24317,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:01"
24318,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:02"
24319,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:03"
24320,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:04"
24321,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:04"
24322,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:06"
24323,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:06"
24324,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:08"
24325,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:08"
24326,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:10"
24327,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:11"
24328,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:12"
24329,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:13"
24330,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:14"
24331,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:14"
24332,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:16"
24333,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:17"
24334,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:18"
24335,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:19"
24336,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:20"
24337,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:21"
24338,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:22"
24339,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:23"
24340,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:24"
24341,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:25"
24342,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:26"
24343,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:27"
24344,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:27"
24345,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:29"
24346,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:29"
24347,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:31"
24348,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:32"
24349,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:33"
24350,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:34"
24351,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:35"
24352,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:36"
24353,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:37"
24354,"Returned mail – When a check in the mail is returned as undeliverable, Customer Service utilizes Westlaw CLEAR, WhitePages.com, and will call the phone number(s) on file to try to locate a current address for the policyholder.  If current contact information is obtained, a check will be sent to the new address.  If no further information can be located, the check is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).  Uncashed checks – If a check has been outstanding for 365 days, it is turned over to the Unclaimed Property department to begin the unclaimed property process (see Line 4.h for description of unclaimed property process).","Unclaimed rebates follow the Company’s unclaimed property process, which is maintained on the TRACKER system.  TRACKER, dedicated unclaimed property software, is utilized by the Company to track and report all unclaimed property in compliance with each individual state’s rules and regulations.  Returned mail with no traceable current contact information and uncashed checks over 365 days old are loaded into the TRACKER system.  Premium refund checks are coded as such within the system in order to identify the payment type and length of dormancy period by state of issue.  All unclaimed funds remain in TRACKER and are recorded as a liability of the Company until they reach the end of their dormancy period. During the dormancy period, due diligence (additional attempts to locate the customer via mail to notify them they have unclaimed funds with our Company) is performed five times per year, dependent upon the regulations, which vary from state to state.  At the end of the dormancy period, if the money has not been claimed, it is escheated to the respective state.  Returned mail with no current address related to 2011 MLR rebates has been loaded into the TRACKER system and has begun the dormancy period and associated due diligence process. As no unclaimed funds have yet reached the end of their dormancy period, no funds have been escheated to the states at this point.  Uncashed checks as of the end of July 2013 related to 2011 MLR rebates will be loaded into the TRACKER system in August 2013 to begin the dormancy period and related due diligence.","2013-06-27 11:11:38"
24357,,,"2013-06-27 17:11:49"
24358,,,"2013-06-27 17:11:50"
24415,,,"2013-06-28 13:18:52"
24416,,,"2013-06-28 13:18:54"
24417,,,"2013-06-28 13:18:58"
24418,,,"2013-06-28 13:18:59"
24421,,,"2013-07-01 11:54:58"
24422,,,"2013-07-01 11:55:01"
24423,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:32:57"
24424,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:33:01"
24425,"Individual market - If a different billing address was loaded into our system, we mailed the check to that address. Group market - We looked in the system for different billing addresses, and returned checks were mailed to the alternate address. In addition, we attempted to call the group using the number on file to see if the check should be sent to another address.","We still have the unclaimed checks to those for whom we couldn't find a valid address. After one year, we will turn them over to the respective state unclaimed property departments.","2013-07-01 14:33:06"
24462,,,"2013-07-01 17:53:53"
24463,,,"2013-07-01 17:53:57"
24464,,,"2013-07-01 17:54:02"
24465,,,"2013-07-01 17:54:06"
24466,,,"2013-07-01 17:54:09"
24467,,,"2013-07-01 17:54:11"
24468,,,"2013-07-01 17:54:13"
24469,,,"2013-07-01 17:54:14"
24470,,,"2013-07-01 17:54:16"
24471,,,"2013-07-08 12:19:54"
24472,,,"2013-07-08 12:19:56"
24476,,,"2013-07-10 14:29:56"
24477,,,"2013-07-10 14:29:57"
24478,,,"2013-07-10 14:29:58"
24479,,,"2013-07-10 14:29:59"
24480,,,"2013-07-10 14:30:01"
24481,,,"2013-07-10 14:30:02"
24482,,,"2013-07-10 14:30:05"
24483,,,"2013-07-10 14:30:06"
24484,,,"2013-07-10 14:30:07"
24485,,,"2013-07-10 14:30:08"
24486,,,"2013-07-10 14:30:10"
24487,,,"2013-07-10 14:30:11"
24488,,,"2013-07-10 14:30:13"
24489,,,"2013-07-10 14:30:14"
24490,,,"2013-07-10 14:30:15"
24491,,,"2013-07-10 14:30:16"
24492,,,"2013-07-10 14:30:17"
24493,,,"2013-07-10 14:30:18"
24494,,,"2013-07-10 14:30:20"
24495,,,"2013-07-10 14:30:21"
24496,,,"2013-07-10 14:30:22"
24497,,,"2013-07-10 14:30:24"
24498,,,"2013-07-10 14:30:25"
24499,,,"2013-07-10 14:30:26"
24500,,,"2013-07-10 14:30:28"
24501,,,"2013-07-10 14:30:30"
24502,,,"2013-07-10 14:30:31"
24503,,,"2013-07-10 14:30:32"
24504,,,"2013-07-10 14:30:33"
24505,,,"2013-07-10 14:30:36"
24506,,,"2013-07-10 14:30:38"
24507,,,"2013-07-10 14:30:40"
24508,,,"2013-07-10 14:30:42"
24509,,,"2013-07-10 14:30:43"
24510,,,"2013-07-10 14:30:44"
24511,,,"2013-07-10 14:30:45"
24512,,,"2013-07-10 14:30:46"
24513,,,"2013-07-10 14:30:47"
24514,,,"2013-07-10 14:30:49"
24515,,,"2013-07-10 14:30:51"
24516,,,"2013-07-10 14:30:52"
24517,,,"2013-07-10 14:30:53"
24518,,,"2013-07-10 14:30:54"
24519,,,"2013-07-10 14:30:55"
24520,,,"2013-07-10 14:30:56"
24521,,,"2013-07-10 14:30:57"
24522,,,"2013-07-10 14:30:58"
24523,,,"2013-07-10 14:31:00"
24524,,,"2013-07-10 14:31:02"
24525,,,"2013-07-10 14:31:04"
24526,,,"2013-07-10 14:31:05"
24527,,,"2013-07-10 14:31:07"
24528,"Letters to subscribers who have not cashed their rebate checks, as well as researching for more accurate addresses for those letters returned to PreferredOne.","As we receive responses back from subscribers, we are reissuing checks to the subscribers.","2013-07-23 09:39:57"
24529,"Letters were sent to subscribers who have not cashed their rebate checks, as well as researching for more accurate addresses for letters returned to PreferredOne.","As we receive responses back from subscribers, we are reissuing checks to the subscribers.","2013-07-23 09:39:58"
24543,,,"2013-07-29 16:28:54"
24544,,,"2013-07-29 16:28:56"